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The purpose of this study is to identify innovation models in the judiciary according to the current integrated theoretical approach for innovation in services.

This study uses a quantitative approach. The authors collected the data through a questionnaire sent to labor court public servants and judges in a Regional Labor Court in the Midwestern region of Brazil. They performed a principal component analysis to identify the factors to map the innovation models present in the court.

Two factors were obtained from the results, which describe innovations in processes and services in the court studied. In terms of the examples of innovations cited by the respondents, one may note that those related to information and communications technology are the most remembered, especially the introduction of the electronic lawsuit.

The results can contribute toward a deeper understanding of which vectors of service innovation are affected as well as the nature of the court’s underlying structure. Also, the research instrument used allows the identification and analysis of the innovation model for services and thus contributes to its validation.

The purpose of this paper is to measure how frequently innovative financial products appeared or became widely adopted in the municipal securities markets over the last two decades; and also investigate what types of issuers adopted the innovations, the relationship between yields and innovation and the patterns of diffusion within states.

Using comprehensive data on municipal securities issued from 1992 to 2015, the author searches for financial innovations as defined in the literature. The author uses issuer fixed effects models to characterize the relationship between yields and use of innovative products. Other models provide estimates of the conditional correlations between issuer characteristics and innovation usage. Finally, the author fits trend models to identify significant differences in the pace of adoption between different types of issuers.

In total, 35 security features fit one or more definitions of innovation. Extensive analysis is presented for four innovations that represent significant transfers of risk: variable rates, put options, corporate backers and derivatives. Small issuers used these innovative products, but the largest issuers adopted them to a greater extent. Usage appears to diffuse within states. Issuance of innovative securities fell during the financial crisis and has not recovered. Novel securities since the financial crisis have been created by legislation rather than by market participants.

The data appear to cover all or nearly all municipal securities, but they do not cover loans or other types of municipal borrowing.

This analysis reveals that financial innovations in municipal securities markets usually take the form of a rare practice becoming widespread rather than a never-before-seen feature appearing in the market. Changes in response to legislation are an exception.

Regulators concerned about financial stability can monitor the expansion of formerly rare securities features. This will be informative about new risks or transfers of risk in the market. They can also anticipate that expanded use of an innovation by states and high-volume issuers will be followed by adoption of the innovations by smaller, less sophisticated issuers in subsequent years.

This paper is the first attempt to empirically analyze the extent of financial innovation in municipal securities. Existing public finance literature has proposed definitions of financial innovation, qualitatively documented some specific innovations and empirically analyzed others. However, no previous study has empirically analyzed the entire municipal securities market for all possible innovations.

The meaning of sustainability continues to be debated by scholars and professionals alike. But how do individuals, who are expected to contribute to implementing sustainability actions, perceive this important concept? The purpose of this paper is to explore how individuals relate to the multidimensionality of sustainability.

The paper uses a qualitative design to learn how individuals understand and prioritise the various dimensions of sustainability. Respondents were asked to react in essay form to a narrative that weaves social, environmental, economic and legal issues and offer a recommended course of action.

The findings are mixed, showing that sustainability is yet to mature as a concept in the minds of the general public. Encouragingly, the paper finds evidence that most respondents are aware of the primary dimensions of sustainability.

The research is limited by the convenience sample used, which may offer a skewed distribution.

While defining sustainability conceptually continues to preoccupy scholars and policy makers, educating the general public on these advancements should also be prioritised, given the high reliance on individuals to implement the many sustainability initiatives and innovations in existence.

The study uses an innovative methodology to learn how individuals perceive a very complex topic.

This paper seeks to deal with an exploratory analysis of the impact of technological innovations on the extent of outreach of hospitality services to customers.

After a review of several hospitality services, two factors were selected to assess their outreach to customers: location of service provider; and direct or indirect service delivery mode.

Placing these factors on different axes, cells were created to distinguish innovative features of these services. It became apparent that, as the technological innovations develop, new categories of services are emerging. These categories were placed into six different cells identifying services based on their innovative characteristics. When the proximity of the service provider to the customer is less, the range of services involves: service and style improvements; service‐line extensions; and major service innovations. With the increase in distance between service provider and customer, service processes become prominent and involve: process improvements; process‐line extensions; and major process innovations. With the advancement of technology, services move from direct to indirect delivery mode in both service and service process innovations. In order to illustrate the assumptions, examples of services and technology used are provided.

Recommendations are provided for utilizing technology for enhancing services based on the location of their target markets. This is an exploratory analysis of the current situation, which will rapidly change with technological developments.

Findings led to the recommendations for service innovations, location of desired markets, and providing services to customers at near and far locations. Service providers and marketers can benefit by utilizing innovative technology suitable for reaching their selected target customers.

The work is a first step in studying services, technology use, and outreach to customers. Identifying service categories will help service marketers in locating their target market and providing services to customers using developing technology.

This paper seeks to examine the nature of “service innovation” in the facilities management (FM) context. It reviews recent thinking on “service innovation” as distinct from “product innovation”. Applying these contemporary perspectives it describes UK case studies of 11 innovations in different FM organisations. These include both in‐house client‐based innovations and third‐party innovations.

The study described in the paper encompasses 11 different innovations that constitute a mix of process, product and practice innovations. All of the innovations stem from UK‐based organisations that were subject to in‐depth interviews regarding the identification, screening, commitment of resources and implementation of the selected innovations.

The research suggested that service innovation is highly active in the UK FM sector. However, the process of innovation rarely followed a common formalized path. Generally, the innovations were one‐shot commitments at the early stage. None of the innovations studied failed to proceed to full adoption stage. This was either due to the reluctance of participating organisations to volunteer “tested but unsuccessful” innovations or the absence of any trial methods that might have exposed an innovations shortcomings.

The selection of innovations was restricted to the UK context. Moreover, the choice of innovations was partly determined by the innovating organisation. This selection process appeared to emphasise “one‐shot” high profile technological innovations, typically associated with software. This may have been at the expense of less resource intensive, bottom‐up innovations.

This paper suggests that there is a role for “research and innovation” teams within larger FM organisations, whether they are client‐based or third‐party. Central to this philosophy is an approach that is open to the possibility of failure. The innovations studied were risk averse with a firm commitment to proceed at the early stage.

This paper introduces new thinking on the subject of “service innovation” to the context of FM. It presents research and development as a planned solution to innovation. This approach will enable service organisations to fully test and exploit service innovations.

The purpose of this paper is to determine the antecedents of reverse innovation.

Data were collected through an online survey administered using telephone assistance and sent to the 1,000 largest (in terms of revenue) foreign subsidiaries in Brazil. The responding companies numbered 167. For the data analysis, the authors chose the statistical technique of structural equation modeling.

The paper shows that reverse innovation is related to headquarters’ support, autonomy, and integration. Specifically, the authors consider the power of strategic integration between headquarters and subsidiaries as one of the important antecedents of reverse innovation.

Integration has an important role to reverse innovation. In order to stimulate integration, the executive of a subsidiary can make such efforts as invest in the mechanism of the relationship and exchange knowledge with headquarters. For example, it is recommended to encourage travel to the headquarters to more accurately align perceptions of parent and subsidiary executives and to utilize expatriates from headquarters to provide knowledge to subsidiaries about the main processes of the company and to promote subsidiary innovations.

Literature contains some articles discussing and relating some cases of reverse innovation. However, this paper shows the organizational structure necessary for reverse innovation.

China has been putting into effect a program of “national innovation platforms (NIPs)” since 2008. Because it is still at an experimental stage, some key issues remain ambiguous. The purpose of this paper is to conduct a theoretical exploration and empirical study on the NIP program to present the theoretical foundation and draw out implications for its future practice.

Based on the literature review of national innovation system (NIS) approach, this paper develops an analytical framework for analyzing the mechanism of NIP. Then an in‐depth case study further validates the framework.

NIP is a practice under the guidance of NIS approach. It effectively accomplishes interaction and cooperation between different actors and encourages flow of innovation resources. Based on NIP of textile industry, managerial and operational implications are drawn out.

Investigation of this paper is limited to a single industry. The result of the NIP program remains to be seen in the future.

The theoretical study about NIP practice in China is original. The framework derived from NIS theory helps theoretical development in future research and guides future practice.

In this chapter, the author explore the role of entrepreneurial ecosystems in terms of focusing on the importance of accelerators. Entrepreneurship is crucial for the ongoing success of accelerators but seldom has research focused on the ecosystem perspective. Organizations habitually use their contacts and networks to facilitate business growth through being included in accelerator programs. This means that comprehending how different entities are embedded in an entrepreneurial ecosystem can provide learning benefits. In the ecosystem literature, the role of accelerators has mainly been studied from the individual and firm-level demonstrating the relationship between entrepreneurial behavior and firm performance but there is more need to emphasis the role accelerators play in the entrepreneurial ecosystem. Suggestions for managers involved in entrepreneurial ecosystems are suggested in this chapter as a way of encouraging more involvement in accelerator programs.

Background: Insurance was discovered many centuries before Christ (BC). In the second and third millennia BC, Chinese and Babylonian traders traded risks. Insurance is now the backbone of the economy, but penetration is low in developing countries. Big data, internet of things (IoT), and InsurTech have recently ushered in the fourth industrial revolution in insurance.

Objective: This study examines the Indian challenges and solutions of using Big Data Analytics (BDA).

methodology: A SLR was used to extract themes/variables related to challenges and solutions in adopting BDA in the Indian insurance sector. Google Scholar was searched for relevant literature using keywords. Inclusion and exclusion criteria were used to filter the studies.

Findings: This study identified several barriers to BDA adoption in the Indian insurance industry. Policymakers could use the suggestions to improve insurance service delivery.

Practical implication: Insurers can understand the challenges, and accordingly, they can adopt the proposed solution in this study to enhance the insurance penetration in India.