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Book part
Publication date: 7 October 2020

Stephanie van de Sanden, Kim Willems, Ingrid Poncin and Malaika Brengman

  1. Innovative technologies, such as DS, can engage different human senses and play an important role in enhancing the store atmosphere.
  2. The majority of DS networks feature content…

Abstract

Learning Outcomes

  1. Innovative technologies, such as DS, can engage different human senses and play an important role in enhancing the store atmosphere.

  2. The majority of DS networks feature content that is generic and is rarely tailored to the audience passing by the screens. As a result, digital displays are often ignored.

  3. DS coupled with sensors and Artificial Intelligence allow for more relevant and personalized experiences.

  4. Relevance through personalization can help retailers overcome display blindness, but challenges in terms of legal restrictions and ethical concerns exist to unlock its potential.

  5. Nontouch interaction technologies, such as voice assistants, gesture controls, facial recognition, and augmented reality, present new ways of interacting with digital screens.

Innovative technologies, such as DS, can engage different human senses and play an important role in enhancing the store atmosphere.

The majority of DS networks feature content that is generic and is rarely tailored to the audience passing by the screens. As a result, digital displays are often ignored.

DS coupled with sensors and Artificial Intelligence allow for more relevant and personalized experiences.

Relevance through personalization can help retailers overcome display blindness, but challenges in terms of legal restrictions and ethical concerns exist to unlock its potential.

Nontouch interaction technologies, such as voice assistants, gesture controls, facial recognition, and augmented reality, present new ways of interacting with digital screens.

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