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Open Access
Article
Publication date: 13 September 2021

Jwan Khisro, Tomas Lindroth and Johan Magnusson

The purpose of this study is to contribute to research concerning the role of digital infrastructure in digital government. This is done by answering the research…

Abstract

Purpose

The purpose of this study is to contribute to research concerning the role of digital infrastructure in digital government. This is done by answering the research question: how does digital infrastructuring constrain ambidexterity in public sector organizations?

Design/methodology/approach

The research is designed as a clinical inquiry in a large Swedish municipality, involving data collection in the form of interviews and internal documents. The method of analysis involves both exploring generative mechanisms in digital infrastructuring and theorizing on the findings based on previous literature.

Findings

The findings identify four generative mechanisms through which stability and change in digital infrastructuring constrain ambidexterity in terms of both efficiency (exploitation) and innovation (exploration).

Research limitations/implications

This study’s limitations are related to international and intersectoral transferability and risks associated with its approach to clinical inquiry. The main implications are its contribution to the literature on how stability counteracts not only innovation but also efficiency and how change counteracts not only efficiency but also innovation.

Practical implications

This study identifies clear generative mechanisms that should be avoided by managers striving for digital government, and it offers clear recommendations for said managers regarding how to avoid them.

Social implications

This study offers implications for national-level digital infrastructure policy and contributes to efforts to increase the capabilities of digital government.

Originality/value

As two of the four identified generative mechanisms are novel contributions, this study offers a concrete addition to existing research. This study has resulted in factual change in the studied organization as well as at the national level through successful dissemination of the findings for both policy and practice in other public sector organizations.

Details

Transforming Government: People, Process and Policy, vol. 16 no. 1
Type: Research Article
ISSN: 1750-6166

Keywords

Book part
Publication date: 7 August 2019

Cristina Alaimo and Jannis Kallinikos

Social media stage online patterns of social interaction that differ remarkably from ordinary forms of acting, talking and relating. To unravel these differences, we…

Abstract

Social media stage online patterns of social interaction that differ remarkably from ordinary forms of acting, talking and relating. To unravel these differences, we review the literature on micro-sociology and social psychology and derive a shorthand version of socially-embedded forms of interaction. We use that version as a yardstick for reconstructing and assessing the patterns of sociality social media promote. Our analysis shows that social media platforms stage highly stylized forms of social interaction such as liking, following, tagging, etc. that essentially serve the purpose of generating a calculable and machine-readable data footprint out of user platform participation. This online stylization of social interaction and the data it procures are, however, only the first steps of what we call the infrastructuring of social media. Social media use the data footprint that results from the stylization of social interaction to derive larger (and commercially relevant) social entities such as audiences, networks and groups that are constantly fed back to individuals and groups of users as personalized recommendations of one form or another. Social media infrastructure sociality as they provide the backstage operations and technological facilities out of which new habits and modes of social relatedness emerge and diffuse across the social fabric.

Book part
Publication date: 7 August 2019

Ingrid Erickson and Steven Sawyer

This chapter advances an articulation of the contemporary knowledge worker as an infrastructural bricoleur. The practical and pragmatic intelligence of the contemporary…

Abstract

This chapter advances an articulation of the contemporary knowledge worker as an infrastructural bricoleur. The practical and pragmatic intelligence of the contemporary knowledge worker, particularly those involved in project-based work, reflects an ability to build adaptable practices and routines, and to develop a set of working arrangements that is creative and event-laden. Like Ciborra’s octopi, workers augment infrastructures by drawing on certain forms of oblique, twisted, flexible, circular, polymorphic and ambiguous thinking until an accommodation can be found. These workers understand the non-linearity of work and working, and are artful in their pursuits around, through and beyond infrastructural givens. Modern knowledge work, then, when looked at through the lens of infrastructure and bricolage, is less a story of failure to understand, a limitation in training or the shortcomings of a system, but instead is more a mirror of the contemporary realities of today’s knowledge work drift as reflected in individuals’ sociotechnical practices.

Details

Thinking Infrastructures
Type: Book
ISBN: 978-1-78769-558-0

Keywords

Article
Publication date: 15 November 2018

Jeremiah Holden Kalir

The purpose of this paper is threefold: to describe the equity-oriented design of a publicly accessible and openly networked computer-supported collaborative learning…

Abstract

Purpose

The purpose of this paper is threefold: to describe the equity-oriented design of a publicly accessible and openly networked computer-supported collaborative learning (CSCL) initiative that has supported educator discussion about equity topics; to identify design principles for equity-oriented design in open education; and to propose a model for the design of open learning initiatives that are mutually committed to educational equity and educational openness.

Design/methodology/approach

This paper draws from design-based research methodology, specifically design narrative and the worked example. The paper is one response to the need for more “designerly work” in the learning sciences, generally, and more specifically in domains such as CSCL.

Findings

Four design principles are identified that informed the equity-oriented creation and iteration of the Marginal Syllabus, an open CSCL initiative: leveraging the open web, fostering multi-stakeholder partnerships, working with open content and engaging professional learning as an open practice. This paper also advances the open palimpsests model for equity-oriented design in open education. The model integrates design principles to assist CSCL and open education designers and researchers in creating or iterating projects to be more equity-oriented learning opportunities.

Originality/value

This paper’s design narrative identifies Marginal Syllabus design principles and advances the open palimpsests model for equity-oriented design in open education. The design narrative demonstrates how critical perspectives on the relationship between equity and digital technology can encourage collaboration among diverse project stakeholders, attune to the dynamics of power and agency and respond to the worldly needs of partners and participants.

Details

The International Journal of Information and Learning Technology, vol. 35 no. 5
Type: Research Article
ISSN: 2056-4880

Keywords

Content available
Book part
Publication date: 7 August 2019

Abstract

Details

Thinking Infrastructures
Type: Book
ISBN: 978-1-78769-558-0

Open Access
Article
Publication date: 23 April 2020

Paula Ungureanu, Carlotta Cochis, Fabiola Bertolotti, Elisa Mattarelli and Anna Chiara Scapolan

This study investigates the role of collaborative spaces as organizational support for internal innovation through cross-functional teams and for open innovation with…

1274

Abstract

Purpose

This study investigates the role of collaborative spaces as organizational support for internal innovation through cross-functional teams and for open innovation with external stakeholders. In particular, the study focuses on collaborative spaces as tools for multiplex (i.e., simultaneous internal and external boundary management in innovation projects).

Design/methodology/approach

The authors conducted a qualitative study in a multi-divisional organization that set up in its headquarters a collaborative space for collaborative product development. Data were collected through semi-structured interviews and participant observations.

Findings

Findings highlight that the relation between expectations and experiences about the collaborative space impact on employees' ability to perform boundary work inside and outside the organization. In addition to the collaborative space's affording role for expectations about hands-on collaborative innovation (space as laboratory), the study also highlights a set of collaboration constraints. These latter are generated by perceived boundary configurations (i.e. degree of boundary permeability and infrastructure in internal and external collaborations) and by discrepancies between expectations (space as laboratory) and actual collaboration experiences in the space (i.e. space as maze, cloister, showcase and silo). We show that space-generated constraints slow down internal and external boundary work for innovation and generate a trade-off between them.

Originality/value

Using the process-based perspective of boundary work, the paper connects studies on cross-functional teaming and open innovation through the concept of “multiplex boundary work.” It also contributes to the literature on boundary work by showing the challenges of using collaborative spaces as organizational support tools for multiplex boundary spanning.

Details

European Journal of Innovation Management, vol. 24 no. 3
Type: Research Article
ISSN: 1460-1060

Keywords

Book part
Publication date: 7 August 2019

Antonios Kaniadakis and Amany Elbanna

In the aftermath of the global financial crisis, transparency became a rhetorical token used to provide a solution to financial problems. This study examines how…

Abstract

In the aftermath of the global financial crisis, transparency became a rhetorical token used to provide a solution to financial problems. This study examines how transparency materialized in the context of the European securitization industry, which was largely blamed for the credit crunch. The authors show that although transparency was broadly associated with a political call for financial system reform, in the European securitization industry it provided the basis on which to repurpose its market infrastructure. The authors introduce the concept of transparency work to show that transparency is a market achievement organized as a standardization network of heterogeneous actors aiming at establishing a new calculative infrastructure for managing credit risk. Combining insights from information infrastructure research and Economic Sociology, the authors contribute to a distributed and networked understanding of information infrastructure development.

Article
Publication date: 22 November 2010

Hen‐I Yang, Chao Chen, Bessam Abdulrazak and Sumi Helal

A decade and a half after the debut of pervasive computing, a large number of prototypes, applications, and interaction interfaces have emerged. However, there is a lack…

Abstract

Purpose

A decade and a half after the debut of pervasive computing, a large number of prototypes, applications, and interaction interfaces have emerged. However, there is a lack of consensus about the best approaches to create such systems or how to evaluate them. To address these issues, this paper aims to develop a performance evaluation framework for pervasive computing systems.

Design/methodology/approach

Based on the authors' experience in the Gator Tech Smart House – an assistive environment for the elderly, they established a reference scenario that was used to guide the analysis of the large number of systems they studied. An extensive survey of the literature was conducted, and through a thorough analysis, the authors derived and arrived at a broad taxonomy that could form a basic framework for evaluating existing and future pervasive computing systems.

Findings

A taxonomy of pervasive systems is instrumental to their successful evaluation and assessment. The process of creating such taxonomy is cumbersome, and as pervasive systems evolve with new technological advances, such taxonomy is bound to change by way of refinement or extension. This paper found that a taxonomy for something so broad as pervasive systems is very complex. It overcomes the complexity by focusing the classifications on key aspects of pervasive systems, decided purely empirically and based on the authors own experience in a real‐life, large‐scale pervasive system project.

Originality/value

There are currently no methods or frameworks for comparing, classifying, or evaluating pervasive systems. The paper establishes a taxonomy – a first step toward a larger evaluation methodology. It also provides a wealth of information, derived from a survey of a broad collection of pervasive systems.

Details

International Journal of Pervasive Computing and Communications, vol. 6 no. 4
Type: Research Article
ISSN: 1742-7371

Keywords

Content available
Book part
Publication date: 7 August 2019

Abstract

Details

Thinking Infrastructures
Type: Book
ISBN: 978-1-78769-558-0

Article
Publication date: 26 November 2021

Alireza Shokri and Gendao Li

This study aims at investigating the impact of the perceived importance of critical cultural readiness factors (CRFs) is on perceived importance of Lean Six Sigma (LSS…

Abstract

Purpose

This study aims at investigating the impact of the perceived importance of critical cultural readiness factors (CRFs) is on perceived importance of Lean Six Sigma (LSS) technical critical success factors (CSFs) in UK manufacturing sector.

Design/methodology/approach

A survey questionnaire through a multiple embedded case study was conducted. The study involves surveying people in the manufacturing firms followed by non-parametric Kruskal–Wallis test to study the relationships.

Findings

It was found that the people's perception towards impact of CRFs on technical CSFs of LSS projects is different depending upon each CRF, demographic factors and technical CSFs. This means that particular CRFs need to be prioritised to address LSS technical CSFs.

Research limitations/implications

The study fills the research gap in investigating the perception of people towards inter-relationship of cultural or soft CSFs of LSS and technical or hard CSFs of LSS in manufacturing firms. Nevertheless, the authors suggest further multi-case study analysis covering different manufacturing fields as future studies.

Practical implications

The study is crucial for managers financially to be ready to invest on a successful LSS project and it helps them to diagnose the cultural causes of failure in a more timely way and effectively.

Originality/value

This is a preliminary study focussing on analysing inter-relationship between perceived importance of soft readiness factors and perceived importance of implementing success factors as a missing jigsaw in the current literature.

Details

International Journal of Quality & Reliability Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0265-671X

Keywords

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