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Article
Publication date: 4 July 2017

Sonia G. Patrickson Stewart and Nadine Newman

The purpose of this paper is to ascertain from literature, ways in which information technology is being utilized in the provision of user services in academic libraries in…

1881

Abstract

Purpose

The purpose of this paper is to ascertain from literature, ways in which information technology is being utilized in the provision of user services in academic libraries in developed and developing countries; explore the implications of the under-utilization of information technology in offering user services to patrons in academic libraries in the English-speaking Caribbean; and offer suggestions regarding the acquisition of information technology to enhance user services in academic libraries in the English-speaking Caribbean. With the advent of new technology, user services in information-centered institutions must adapt and make changes in the way information is presented and accessed.

Design/methodology/approach

The authors have undertaken a review of literature from available scholarly papers to discover the expectations of modern library users, and how inventive academic libraries have to become to create a paradigm shift from the “antiquated” to “modern” user services to meet client expectations and to stay relevant in the information age.

Findings

The reviewed literature highlighted the various ways in which academic libraries, particularly those in developed countries, are employing information technology in their service offerings. The literature highlights the necessity for Academic Libraries in the English-speaking Caribbean to also utilize information technology for optimum user service if they are to attain international standard.

Originality value

This is one of the first attempts at examining and documenting the need for changes in user services in the English-speaking Caribbean. While the literature is replete with information on ways in which academic libraries are using information technology to serve their patrons, this paper offers a synopsis of the developments in this regard.

Details

Library Review, vol. 66 no. 4/5
Type: Research Article
ISSN: 0024-2535

Keywords

Article
Publication date: 1 April 2003

Georgios I. Zekos

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some…

86938

Abstract

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

Details

Managerial Law, vol. 45 no. 1/2
Type: Research Article
ISSN: 0309-0558

Keywords

Article
Publication date: 1 July 2006

LiLi Li

The purpose of this paper is to explore key issues involved with opportunities, challenges, and future developing trends of delivering dynamic and distributed web‐based academic…

3151

Abstract

Purpose

The purpose of this paper is to explore key issues involved with opportunities, challenges, and future developing trends of delivering dynamic and distributed web‐based academic library information resources, services, and instructions for library users in the digital age.

Design/methodology/approach

Based on the typical web‐based, three‐tier client/server architecture, this paper explores ten key issues how to leverage quality library user services in the digital age: roles of academic libraries; funding support; information resources; information access; information services; instructions and trainings; impacts of cutting‐edge technologies and emerging technologies; web contents management and knowledge base; assessment and evaluation; and Librarians. Also discussed are the next‐generation web‐based client/server library information architecture and services in the foreseeable future.

Findings

With the rapid development of the internet and the world wide web, information exchange and information distribution can be transformed either by disparate formats or by dynamic channels. Knowledge, competence, and skills cannot follow up with the rapid advances of science and technologies. Many library users need assistance to access, locate, convert, synthesize, and evaluate information effectively and efficiently. It is very imperative for libraries and librarians to design, develop, enhance, implement, and deliver high quality user‐centered information services, resources, and instruction at the fingertips of library users.

Originality/value

Target readers who include librarians, instructors, trainers, consultants, managers, IT specialists, executives, and other professionals who are involved with developing and delivering distributed library user services via the internet will find this article of value.

Details

Library Management, vol. 27 no. 6/7
Type: Research Article
ISSN: 0143-5124

Keywords

Article
Publication date: 24 May 2023

Grégory Jemine, François-Régis Puyou and Florence Bouvet

Increasingly, emerging information technologies such as shared software and continuous accounting are offering alternative ways to perform accounting tasks in a supposedly more…

Abstract

Purpose

Increasingly, emerging information technologies such as shared software and continuous accounting are offering alternative ways to perform accounting tasks in a supposedly more efficient fashion. Yet, few studies have investigated how they affect the provision of accounting services, especially in the context of small accounting firms, which provide legal and tax services to entrepreneurs and businesses. Drawing on the service perspective, the paper critically examines how technological innovation challenges and reconfigures the co-production of accounting services in these firms.

Design/methodology/approach

The paper answers calls issued in prior studies to conduct empirical research on emerging information technologies for accountants. It focuses on the specific context of small accounting firms and draws on interviews with small accounting firms' managers (n = 20).

Findings

The study emphasizes five significant challenges that accounting firm managers face when using information technologies to support the provision of their services (ensuring reliability, factoring in their heterogeneous client base, repricing, training clients to use new technologies and promoting advisory services). Information technologies are shown to have a structuring role in the co-production of accounting services, as they lead to reconfigurations of the relationships between accountants and their clients. A range of four configurations is developed to highlight accountants' strategies to maintain collaborative relationships with their clients while integrating new technologies into their work practices.

Originality/value

By conceptualizing accounting services as a co-production process, the paper offers new insights into the implications of emerging information technologies for small accounting firms.

Details

Accounting, Auditing & Accountability Journal, vol. 37 no. 1
Type: Research Article
ISSN: 0951-3574

Keywords

Article
Publication date: 7 June 2013

Younghee Noh

This study seeks to examine the concepts of context, context‐awareness, and context‐awareness technology needed for applying context‐awareness technology to the next‐generation of…

2976

Abstract

Purpose

This study seeks to examine the concepts of context, context‐awareness, and context‐awareness technology needed for applying context‐awareness technology to the next‐generation of digital libraries, and proposed context‐aware services that can be applied to any situation by illustrating some library contexts.

Design/methodology/approach

The paper investigated both theoretical research and case analysis studies before suggesting a service model for context‐awareness‐based libraries by examining the context, context‐awareness, and context‐awareness technology in depth.

Findings

This paper derived possible library services which could be provided if context‐awareness services are implemented by examining and analyzing case studies and systems constructed in other fields. A library‐applied context‐aware system could recognize users entering the library and provide optimal services tailored to each situation for both new and existing users. In addition, the context‐awareness‐based library could provide context‐awareness‐based reference services, context‐awareness‐based loan services, and cater to other user needs in the stacks, research space, and a variety of other information spaces. The context‐awareness‐based library could also recognize users in need of emergency assistance by detecting the user's behavior, movement path, and temperature, etc. Comfort or climate‐control services could provide the user with control of the temperature, humidity, illumination and other environmental elements to fit the circumstances of users, books, and instruments through context‐aware technology.

Practical implications

Next‐generation digital libraries apply new concepts such as semantic retrieval, real‐time web, cloud computing, mobile web, linked data, and context‐awareness. Context‐awareness‐based libraries can provide applied context‐awareness access service, reactive space according to the user's access, applied context‐awareness lobbies, applied context‐awareness reference services, and applied context‐awareness safety services, context‐awareness‐based comfort services and so on.

Originality/value

Real instances of libraries applying context‐aware technology are few, according to the investigative results of this study. The study finds that the next‐generation digital library using context‐awareness technology can provide the best possible service for the convenience of its users.

Article
Publication date: 9 November 2012

Anna Marie Johnson, Claudene Sproles, Robert Detmering and Jessica English

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

5550

Abstract

Purpose

The purpose of this paper is to provide a selected bibliography of recent resources on library instruction and information literacy.

Design/methodology/approach

The paper introduces and annotates periodical articles, monographs, and audiovisual material examining library instruction and information literacy.

Findings

Information is provided about each source, and the paper discusses the characteristics of current scholarship, and describes sources that contain unique scholarly contributions and quality reproductions.

Originality/value

The information may be used by librarians and interested parties as a quick reference to literature on library instruction and information literacy.

Details

Reference Services Review, vol. 40 no. 4
Type: Research Article
ISSN: 0090-7324

Keywords

Article
Publication date: 1 June 2004

Lesley M. Moyo

Developments in information technology have led to changes in the mode of delivery of library services, and in the perceptions of the role of librarians in the information‐seeking…

1537

Abstract

Developments in information technology have led to changes in the mode of delivery of library services, and in the perceptions of the role of librarians in the information‐seeking context. In particular, the proliferation of electronic resources has led to the emergence of new service paradigms and new roles for librarians. The Gateway Library at Penn State University (PSU) is an electronic library in transition, with new technology‐based services evolving to address the ever growing and changing needs of the academic community. It facilitates access to and navigation of electronic resources in an integrated technology environment.

Details

Library Hi Tech, vol. 22 no. 2
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 1 March 1984

Roberta Lumek

This work was originally commissioned during 1982, the year that was designated Information Technology Year; the year that the personal computer replaced the space invader machine…

Abstract

This work was originally commissioned during 1982, the year that was designated Information Technology Year; the year that the personal computer replaced the space invader machine as a focus for teenage obsession; the year of the library symbol, the Hunt Report on cable TV; the year the US Post Office issued two stamps celebrating American libraries, and the British Post Office issued a stamp for IT year suggesting that libraries were a thing of the past. The work was intended to look at “the background to the IT revolution, the benefits of applying technology to library services and the reasons for its relatively slow progress”. It was envisaged at the time that what would have been effectively a state‐of‐the‐art report on the technology available to libraries, and who was doing what with it, would be a useful tool for library managers introducing or extending library technical services. It might usefully have complemented the LA publication, The impact of new technology on libraries and information centres (LA, 1982). However, for a variety of reasons it was not possible to produce the publication in 1983 as intended; the person commissioned to write it was unable to do so; and eventually, in 1984, it was realised that the speed of development and availability of technology was such that any such work would be useless as a practical guide within months of publication. The growth, during the period, of journals on the subject of library applications of IT of all kinds; the appearance of regular updates in the generalist professional press; the formation of, for example, the Library Association IT Group: all these developments clearly offered better opportunities of current awareness to the library manager than could be achieved by a single monograph.

Details

Library Management, vol. 5 no. 3
Type: Research Article
ISSN: 0143-5124

Article
Publication date: 1 June 1999

Rowena Cullen and Cheng Huanwen

New technologies in reference and information work place increasing demands on reference staff to acquire skills with the technology itself, to develop and evaluate new services…

1165

Abstract

New technologies in reference and information work place increasing demands on reference staff to acquire skills with the technology itself, to develop and evaluate new services and sources, and to train users in their optimal use. These demands for new skills create training needs among staff offering the services. This paper reports on a survey carried out in libraries in Guangzhou and Wellington that investigated the use of technology to provide information services in these libraries, the training that had been provided and areas where libraries felt there were still unmet needs for training. Although Chinese libraries were using a similar range of technologies, training programmes and needs varied between Chinese and New Zealand libraries.

Details

Asian Libraries, vol. 8 no. 6
Type: Research Article
ISSN: 1017-6748

Keywords

Article
Publication date: 1 January 1994

Rhonda P. Culp and John R. McIntyre

The information technology industries (computer software, telecommunications, data processing services, and information services) are among America's strongest service industries…

Abstract

The information technology industries (computer software, telecommunications, data processing services, and information services) are among America's strongest service industries. These are industries in which Japanese policy makers and businesses are striving to gain competitive advantages (Congress of the United States, 1987), as Japanese information technology firms have not been considered very competitive in the international marketplace (Enderwick, 1990; Porter, 1990).

Details

Competitiveness Review: An International Business Journal, vol. 4 no. 1
Type: Research Article
ISSN: 1059-5422

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