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Introduction: Towards the end of 2019, it had been reported that a new kind of Corona virus, COVID-19, appeared in Wuhan, China, and since then the source of this virus is obscure. However, the new coronavirus is spreading rapidly and has become a worldwide pandemic. Countries round the world are implementing their own strategies in combating the epidemic.

Aim: In this chapter, the effects of information and communication technology on the management and control of businesses in small- and medium-sized enterprises (SMEs) operating in Kosovo during the COVID-19 pandemic are investigated. Moreover, since recently the SME’s in Kosovo have shown faster development in terms of technology, thus the dimensions –the size of amount (unit) of investment is being researched as well.

Methods: In this chapter, in an online survey method, respondents were needed to answer using a Likert 5 scale has been applied. The results of online surveys are taken from 54 businesses that were found suitable for evaluation. The data are analysed using the SPSS 23 package program, and the results of frequency analysis, averages and standard deviations were examined. It has been tried to determine whether there is a difference within the approach to information technologies of SMEs operating in Kosovo, based on the year of operation, sector, number of personnel, production system type, supply market, target market, foreign capital partnership and legal structures.

Findings: According to the results of the analysis obtained, it has been determined that enterprises in Kosovo have different approaches to information technologies consistent with their years of activity, number of personnel, supply markets and target markets. In addition, according to the results obtained, enterprises made the biggest investment in information technologies during the COVID-19 pandemic period.

Conclusion: According to the data analyses and the results obtained, disclosed that the utilisation of the Internet, e-mail, capacity increase, communication and improving working conditions, to the areas where businesses make the most use of information technologies. It has been determined that the enterprises evaluate information technologies differently according to their operating time, the sector they operate in, the production tour, the supply market and the target market situation.

Originality: Information technologies and investments in this field are a very new concept for businesses in Kosovo. The results obtained from the research will offer very important information and suggestions for businesses that are new to digitalisation.

The chapter deals with the promotion of competitiveness of national producers as compared to the main leaders in the industry.

The system management of the process of creating and mastering the production of a new product is based on effective change management, development of organizational and technical management systems, business-to-business interaction systems, business solutions relating to product creation in the industry. Systemization of problems and identification of ways of development of theory and methodology of creation of a new product by the domestic manufacturing companies can be performed by means of implementation of continuous acquisition and life cycle support (CALS) systems.

Today, the fundamental conceptual basis for the formation of information space of an enterprise and application of miscellaneous information systems is the concept of continuous information support of products throughout the entire life cycle – CALS. According to this concept, one can single out the following major objectives which are essential for an enterprise and can be achieved through information technologies: the automation of production management which was conventionally achieved through the use of MICS systems, and today it is achieved due to the use of the so-called ERP/CRM/SCM systems; product data management and automation of design and engineering analysis of structures and processes (PDM/PLM, CAD/CAM/CAE-system); information support of operation and aftersales service, integrated logistic support of products. The information technologies at the present stage are a prerequisite for achieving a competitive advantage by an enterprise, particularly if the enterprise is specialized in the production of high-technology products. The major purpose of information technologies at the enterprise is the maximum effective support of design processes, production processes and other processes running at the enterprise, creation of the information basis which enables the management to take decisions which help the enterprise to achieve a dominant position in the industry sector. For Russian companies, the problem of implementation and effective employment of CALS-technologies as a means of cardinal improvement in quality and competitiveness of science-intensive products, discussed in the chapter, is extremely topical.

For many companies, the employment of these technologies largely determines the ability to survive in the context of an intensifying competitive struggle in the domestic market and can be considered as an indispensable condition for maintaining and expanding the sales of products on the international market.

Increasingly, emerging information technologies such as shared software and continuous accounting are offering alternative ways to perform accounting tasks in a supposedly more efficient fashion. Yet, few studies have investigated how they affect the provision of accounting services, especially in the context of small accounting firms, which provide legal and tax services to entrepreneurs and businesses. Drawing on the service perspective, the paper critically examines how technological innovation challenges and reconfigures the co-production of accounting services in these firms.

The paper answers calls issued in prior studies to conduct empirical research on emerging information technologies for accountants. It focuses on the specific context of small accounting firms and draws on interviews with small accounting firms' managers (n = 20).

The study emphasizes five significant challenges that accounting firm managers face when using information technologies to support the provision of their services (ensuring reliability, factoring in their heterogeneous client base, repricing, training clients to use new technologies and promoting advisory services). Information technologies are shown to have a structuring role in the co-production of accounting services, as they lead to reconfigurations of the relationships between accountants and their clients. A range of four configurations is developed to highlight accountants' strategies to maintain collaborative relationships with their clients while integrating new technologies into their work practices.

By conceptualizing accounting services as a co-production process, the paper offers new insights into the implications of emerging information technologies for small accounting firms.

The effect of the transition toward digital technologies on today’s businesses (i.e. Industry 4.0 transition) is becoming increasingly relevant, and the number of studies that have examined this phenomenon has grown rapidly. However, systematizing the existing findings is still a challenge, from both a theoretical and a managerial point of view. In such a setting, the knowledge management (KM) discipline can provide guidance to address such a gap. Indeed, the implementation of fundamental digital technologies is reshaping how firms manage knowledge. Thus, this study aims to critically review the existing literature on Industry 4.0 from a KM perspective.

First, the authors defined a structuring framework to highlight the role of Industry 4.0 transition along with absorptive capacity (ACAP) processes (acquisition, assimilation, transformation and exploitation), while specifying what is being managed, that is data, information and/or (actual) knowledge, according to the data-information-knowledge (DIK) hierarchy. The authors then followed the systematic literature review methodology, which involves the use of explicit criteria to select publications to review and outline the stages a process has to follow to provide a transparent and replicable review and to analyze the existing literature according to the theoretical framework. This procedure yielded a final list of 150 papers.

By providing a clear picture of what scholars have studied so far on Industry 4.0 transition, in terms of KM, this literature review highlights that among all the studied digital technologies, the big data analytics technology is the one that has been explored the most in each phase of the ACAP process. A constructive body of research has also emerged in recent years around the role played by the internet of things, especially to explain the acquisition of data. On the other hand, some digital technologies, such as cyber security and smart manufacturing, have largely remained unaddressed. An explanation of the role of these technologies has been provided, from a KM perspective, together with the business implications.

This study is one of the first attempts to revise the literature on Industry 4.0 transition from a KM perspective, and it proposes a novel framework to read existing studies and on which to base new ones. Furthermore, the synthesis makes two main contributions. First, it provides a clear picture of the different digital technologies that support the four ACAP phases in relation to the DIK hierarchy. Accordingly, these results can emphasize what the literature has looked at so far, as well as which digital technologies have gained the most attention and their impacts in terms of KM. Second, the synthesis provides prescriptive considerations on the development of future research avenues, according to the proposed research framework.

Semantic technologies are a potential approach to enhancing the use of the web of knowledge. An experiment was conducted to investigate the roles of two semantic techniques, namely concept recommendation and mind maps, for females and males This paper aims to document this research.

The study compared the searching behaviours and perceptions of searching strategies in the search environment with techniques to reveal the gender difference in the use of semantic technologies. The study further investigated how the techniques influenced female and male students' searching experiences by comparing their searching behaviours and strategies in two different environments, one developed with the semantic technologies and one without.

Although the techniques were helpful for both female and male students in improving their perceptions of searching strategies, there were gender differences in sense of disorientation, problem solving and searching patterns. In particular, the techniques facilitated females to search for information beyond similarity holes, but did not demonstrate such an effect on males. However, they supported males to organize information for better use.

The study is only a small‐scale investigation. Further studies need to be conducted with a larger sample to obtain robust evidence.

In this paper, the effects of semantic technologies are evaluated from the perspectives of education and the human factor, rather than only in terms of technical performance.

This study considers transitive service triads, which consist of three dyads formed by three actors: supplier, logistics service provider and customer, who remain directly linked by one or more of the upstream and downstream flows of products, information and finances. This paper aims to explore the link between information governance, decentralized information technologies and supply chain self-organization, and their resulting impact on network performance in the transitive service triads.

Drawing upon the tenets of the theory of complex adaptive systems and supply chain practice view, this paper involves an empirical investigation that uses survey data gathered from transitive service triads in the European countries. The study uses partial least squares structural equation modeling to estimate the formative-reflective hierarchical component model and test the research hypotheses.

Information governance defines how supply chain information flows are controlled, accessed and used by a focal organization and its business partners. As empirically evidenced in this study, it can be depicted as a latent construct consisting of three distinct dimensions of information custody, information ownership and right to data access. Likewise, the study also indicates that supply chain self-organization, as a second-order construct, consists of three interactive self-organization actions undertaken by specific firms participating in the triadic arrangement. Supply chain self-organization is thus produced by firms that are reciprocally interrelated and interacting, having effects on one another. Furthermore, the study also highlights that information governance creates an environment for applying decentralized information technologies, which then positively affects supply chain self-organization. Finally, the research also empirically operationalizes the construct of network performance within the transitive service triads.

Although the results provide several major contributions to theory and implications for practitioners, the study still demonstrates some methodological constraints. Specifically, although the study uses a relatively large research sample of 350 transitive service triads, it still focuses only on a selected group of industries and is limited to investigating solely a particular type of service triads.

Given the increasing interest in investigating triads, this study examines how information governance and decentralized information technologies support supply chain self-organization to yield network performance in transitive service triads.

Aims to contribute to the teleworking literature by analysing the differences between teleworking adopters and non‐adopters regarding the use and impact of information and communication technologies.

Analyses the differences on the use and impact of information and communication technologies in a sample of Spanish companies. The data for the study come from a survey of a representative sample of 479 small and medium sized companies located in Galicia, a Spanish region in the northwest of the country. The data were obtained through interviews with the company managers (CEO, systems information manager, or technology manager) between May and October of 2003

The results indicate that teleworking companies have adopted more equipment (per company and per employee), and the differences are statistically significant for all type of information equipment but personal computers. Although there is a positive correlation between the number of equipment and firm size (number of employees), there are not statistically significant differences of firm size between teleworking adopters and non adopters. Firm size is not an explanatory variable of equipment use in the adopter companies.

Contributes to the teleworking literature by analysing the differences between teleworking adopters and non adopters regarding the use and impact of information and communication technologies

The purpose of this study is to examine the impact of information technologies and technology-enabled social networks on the efficiency of knowledge management processes in the Middle Eastern audit and consulting companies.

Scientific literature analysis, structural equation modeling and expert evaluation (structured questionnaire) were used to develop the research model, collect data from the audit and consulting companies’ experts and test the research hypotheses.

The empirical results of this research supported the hypotheses stating that information technologies and social networks positively affect the knowledge management cycle, including five processes (acquisition, creation, storage, sharing and application) within the Middle Eastern audit and consulting companies.

The research results were generated from the Middle Eastern audit and consulting companies, which form a limitation concerning the geographical area and the business sector.

From the results of this study, audit and consulting companies, as well as organizations and society broadly, would benefit via the positive effect of information technologies and technology-enabled social networks on the whole knowledge management cycle, which has a further impact on organizational performance. These practical implications are related to a more open, sharing culture that drives organizational performance to the members and stakeholders of organizations, which, in turn, benefits society.

This research analyzes information technologies and technology-enabled social networks’ impact on knowledge management processes, particularly in the context of the Middle Eastern audit and consulting companies. While the phenomena have received some attention in the prior scientific research, the studied context so far remained under-researched, where a gap is found in studying the knowledge management cycle as a whole.

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.