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Purpose – To investigate the potential future role of information delivery in terms of reducing transport-related emissions. The assumed response of travellers to information and the notions of content and context are provided, together with factors that can determine an individual's propensity to seek and engage with travel information.

Methodology/approach – A review of information use, the behavioural stages of change and context design is undertaken, incorporating a research case study in the use of framing.

Findings – Recent theoretical and empirical insights into behavioural change provide new insights into the role of information in reducing transport-related emissions. Traveller information offers many benefits to the user and could be influential in affecting travel behaviour change, although there are socio-psychological factors outside the control of information service designers that also need to be considered, such as the ‘stage of change’ people are at in relation to a change in behaviour.

Originality/value – The chapter examines how travel information could go beyond the provision of trip choice data and incorporate contextual elements to make it more effective. Concepts related to the Transtheoretical Model (stages of change) and the latest thinking in behavioural economics are discussed in relation to an increase in the likelihood of environmental travel alternatives being considered and chosen.

The digitalization process has been influential on the way marketing is conducted. However, luxury brands have not yet fully channeled the benefits of the integration of various touchpoints. The aim of this chapter is to provide insights into building a luxury fashion omnichannel strategy through the integration of online and offline consumer journeys, based on the emerging needs and lifestyles of different luxury consumer segments. Accordingly, exploratory research is designed to understand luxury consumer typologies and luxury fashion shopping journeys. In-depth interviews were conducted for data collection in Istanbul, with 16 participants. Grounded theory coding was used for analyzing the data. Findings revealed four-consumer typologies –Luxury Beginners, Nouveaux Riches, Conservatives, Established Luxury Consumers. Luxury fashion journey map covering three major steps – pre-purchase, purchase, and post-­purchase – was illustrated based on the usage of both digital and non-digital channels and agents through the journey with discussions to present consumer differences. The results of the study add to the current literature and provide an omnichannel roadmap for the practitioners.

This chapter delineates the antecedents of tourists’ perceptions of the extent to which they perceive the prices they pay as being fair. The study also tests the relative importance of overall price fairness perception, which is measured as the relative gap between the expected price and the perceived price. A model and hypothesis was developed and tested, with reference to existing theories. Data was collected from nine nature- and activity-based firms in Northern Norway. A regression analysis was performed, in order to test the relative effects and strengths of the antecedents of tourist perception of price fairness. The results revealed that both information and monetary antecedents affect perceptions of price fairness. In particular, monetary-related antecedents such as household income, payment in advance, and value for money affected perception of whether prices were fair. Interestingly, information-related antecedents such as previous experience affected negative perceptions of price fairness. The results are discussed in terms of their implications for the tourist industry.

Purpose — We assert that researchers developing new web interaction tools should consider an array of user motives beyond query-based information retrieval. This chapter reports on two probes used to investigate user activities that go beyond search as traditionally conceived.

Design/methodology — This chapter reviews research on user experiences with search engines and general web use. It then describes the design and case study of cards and pebbles, two search engine-based probes developed to help elicit new concepts for web-based experiences.

Findings — Participants reflect on their experiences with the probes and offer ideas regarding how to incrementally shift the traditional search paradigm and conceive of the web in new ways.

Implications/value — This investigation serves as a starting point by offering criteria that should be considered when designing new ‘beyond search’ tools.

Improvements in digital technology, increased automation and the sharing economy are all promised changes in transport provision over the next few years. How will such changes effect an increasing ageing society? There are obvious advantages that technology can bring to improve tickets on public transport with smartcards which will help older people. Trip planning can be facilitated with better more bespoke travel information and improved satnav and real-time information. Mobility scooters, electronic bikes and better inclusive designed cars and buses all help the offering to older people to maintain their mobility. Internet-based platforms facilitate collective transport offerings and can facilitate community transport and transport networks which help older people stay mobile. Supporting policy and legislation can help older people achieve quality mobility, for example accessibility has increased step-free access to public transport across Europe, though there remains still some inaccessibility especially where modification of existing infrastructure remains a costly barrier.