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Article
Publication date: 5 September 2017

Mariam Al-Nuaimi, Ali Al-Aufi and Abdelmajid Bouazza

This paper aims to evaluate the literature dealing with the sociocultural influences on undergraduate students’ information ethics (IE) cognition and behaviour. Much of…

Abstract

Purpose

This paper aims to evaluate the literature dealing with the sociocultural influences on undergraduate students’ information ethics (IE) cognition and behaviour. Much of the reviewed literature draws on the experiences of countries that differ in terms of cultural and economic aspects.

Design/methodology/approach

This structured review uses an integrative approach to synthesize the existing literature relevant to the factors in question. Correspondingly, limitations, agreements and disagreements within the relevant literature are indicated. A set of relevance criteria is developed, and analytical information for each study is then organized and summarized into aggregate findings.

Findings

Despite the significant explanatory power of the reciprocal correlation between individualism and economic wealth to predict declines in unethical information practices, IE studies persist in producing inconsistent findings in this regard. Thus, further facets of cross-cultural differences should be addressed beyond the individualistic/collectivistic typology.

Originality/value

This paper has pedagogical worth for students, researchers and developers of IE educational programs at the tertiary level. It also possesses methodological value for studying the sociocultural effects on the IE behaviour of computing professionals within the broader context of global IE research.

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Article
Publication date: 13 November 2017

Maryam Nasser AL-Nuaimi, AbdelMajid Bouazza, Maher M. Abu-Hilal and Ali Al-Aufi

The purpose of this paper is to provide an overview of the development and validation of a self-report structured questionnaire based on the theory of planned behaviour

Abstract

Purpose

The purpose of this paper is to provide an overview of the development and validation of a self-report structured questionnaire based on the theory of planned behaviour (TPB). The questionnaire was used to investigate university undergraduate students’ cognition, behavioural intent, and behaviour concerning the ethical use of information and communication technologies (ICTs).

Design/methodology/approach

A quantitative correlational cross-sectional approach to data collection was used by administering a self-report questionnaire to a sample of 327 undergraduate students. To establish the construct validity of the questionnaire, internal consistency reliability and factorial analyses were performed.

Findings

Significant but different correlations between the constructs were under study. The behavioural intention had the greatest and most significant correlation with behaviour pertaining to information ethics. Overall, the scales, which constitute the instrument, showed acceptable indices of measurement validity.

Practical implications

The research implications of this paper shed light on the applicability of the TPB to the specific context in which this study was conducted. The results imply that the TPB framework can be extended and employed to understand better the influence of comprehending information-ethics concepts on the intentions and practices related to the ethical use of ICTs.

Originality/value

The paper has methodological value for researchers who seek to develop empirical instruments for measuring the factors that bear upon the attitudes and the behaviours related to information ethics. Furthermore, the paper has pedagogical value for students, teachers, and developers of information-ethics educational programmes at the tertiary level.

Details

Performance Measurement and Metrics, vol. 18 no. 3
Type: Research Article
ISSN: 1467-8047

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Article
Publication date: 21 November 2008

Michael Workman

Recently, the role of human behavior has become a focal point in the study of information security countermeasures. However, few empirical studies have been conducted to…

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3010

Abstract

Purpose

Recently, the role of human behavior has become a focal point in the study of information security countermeasures. However, few empirical studies have been conducted to test social engineering theory and the reasons why people may or may not fall victim, and even fewer have tested recommended treatments. Building on theory using threat control factors, the purpose of this paper is to compare the efficacy of recommended treatment protocols.

Design/methodology/approach

A confirmatory factor analysis of a threat control model was conducted, followed by a randomized assessment of treatment effects using the model. The data were gathered using a questionnaire containing antecedent factors, and samples of social engineering security behaviors were observed.

Findings

It was found that threat assessment, commitment, trust, and obedience to authority were strong indicators of social engineering threat success, and that treatment efficacy depends on which factors are most prominent.

Originality/value

This empirical study provides evidence for certain posited theoretical factors, but also shows that treatment efficacy for social engineering depends on targeting the appropriate factor. Researchers should investigate methods for factor assessment, and practitioners must develop interventions accordingly.

Details

Information Management & Computer Security, vol. 16 no. 5
Type: Research Article
ISSN: 0968-5227

Keywords

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Article
Publication date: 1 December 2005

D.O. Adebayo

Concerned with the pervasive unfriendly relationship between the Nigeria police and the public, and the need to improve upon this relationship, the present study was…

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2859

Abstract

Purpose

Concerned with the pervasive unfriendly relationship between the Nigeria police and the public, and the need to improve upon this relationship, the present study was designed to examine the moderating roles of perceived organizational support and public recognition in the relationship between unethical attitudes and prosocial behaviour among a sample of Nigeria police officers.

Design/methodology/approach

Using a cross‐sectional survey design, data was collected from a total of 163 participants randomly drawn among officers and men of the Nigeria Police Force, Oyo State Command, Ibadan, Nigeria.

Findings

Results of hierarchical multiple regression analyses reveal an inverse relationship between unethical attitudes and prosocial behaviour among police officers with high or average levels of perceived organizational support and public recognition, while among police officers with low perceived organizational support and public recognition there was a positive relationship between unethical attitudes and prosocial behaviour. The concepts of social exchange theory and the norm of reciprocity were used to explain these findings.

Research limitations/implications

Statements on causality with respect to the present findings must be made with caution because of the non‐experimental nature of the study. Furthermore, perceived organizational support and public recognition were used as global concepts; future studies could explore different facets of these constructs and see how they moderate the relationship between unethical attitudes and prosocial behaviour.

Originality/value

The results of the study suggest that the Nigerian police must be supported and accorded their due recognition if they must behave ethically and prosocially to the Nigerian public.

Details

Policing: An International Journal of Police Strategies & Management, vol. 28 no. 4
Type: Research Article
ISSN: 1363-951X

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Article
Publication date: 6 September 2018

Keren Dali

In the spirit of the growing Time is Up movement in North America, this paper aims to focus on the human dimension of academic learning environments and delves into the…

Abstract

Purpose

In the spirit of the growing Time is Up movement in North America, this paper aims to focus on the human dimension of academic learning environments and delves into the reasons for the continuous oppression, discrimination and bullying (ODB) of faculty members with disabilities in academia, showing the particularly detrimental effect of ODB in the small professionally oriented field of information science.

Design/methodology/approach

The conceptualizing of continuous ODB of people with disabilities in academia is done by carefully scrutinizing the state of affairs; presenting a nuanced survey of utilized terminology; providing a new and inclusive definition of everyday oppression; introducing a new model of an oppressive workplace environment experienced by people with disabilities; showing the centrality of information behaviours and phenomena in ODB; highlighting the high relevance of this discussion to learning science; and outlining potential detrimental effects of ODB on the psychological climate in and the process of professional higher education.

Findings

The model of an oppressive workplace environment experienced by people with disabilities is presented.

Originality/value

Unlike previous models of ODB at the workplace, the current model puts information phenomena as decisive factors in continuous ODB against people with disabilities; particular attention is paid to information avoidance behaviours; distorted or delayed information messages transmitted by managers to employees; gossip as an informal information-based tactic of ODB; the insufficient protection of privacy and confidentiality of information about disabilities and personal health; and vague information messages that diminish the usefulness of university policies on disabilities.

Details

Information and Learning Science, vol. 119 no. 9/10
Type: Research Article
ISSN: 2398-5348

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Article
Publication date: 8 January 2020

David Henriques, Ruben Filipe Pereira, Rafael Almeida and Miguel Mira da Silva

The purpose of this paper is to obtain a list of recommendations addressed by the information technology (IT) governance enablers in relation to IoT implementation. The…

Abstract

Purpose

The purpose of this paper is to obtain a list of recommendations addressed by the information technology (IT) governance enablers in relation to IoT implementation. The reason behind this it is the lack of information about these instances which could the organizations to be more effective when implementing IoT.

Design/methodology/approach

The objectives will be obtained using the methodology – systematic literature review.

Findings

During the research, a list of recommendations was created on each IT governance enabler in relation to IoT implementation, showing the flaws that exist at the literature level for each enabler.

Originality/value

The state of art of this research is a creation of a list of recommendations according to IT governance enablers to be applied on an IoT implementation.

Details

Digital Policy, Regulation and Governance, vol. 22 no. 1
Type: Research Article
ISSN: 2398-5038

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Article
Publication date: 2 January 2020

Chun-Hua Hsiao, Jung Jung Chang, Pi-Chu Wu and Kai-Yu Tang

The purpose of this paper is to propose an innovative service model regarding the public library’s pilot project in Taiwan – Borrowing Books from Convenience Stores…

Abstract

Purpose

The purpose of this paper is to propose an innovative service model regarding the public library’s pilot project in Taiwan – Borrowing Books from Convenience Stores (BBCS). The proposed model presents a comprehensive evaluation of patrons to enhance readers’ intention to adopt this innovative library service.

Design/methodology/approach

A structured questionnaire was used to collect data from the users of the public library and convenience stores in Taiwan. Structural equation modeling was used to analyze the data.

Findings

The main findings of this study make both theoretical and practical contributions. First, this study explores the library’s extending service to convenience stores, and proposes an integrated BBCS model for the library’s innovative service. Second, the identification of influential factors, such as control influence, social interaction and perceived values of convenience, contributes to a marketing strategy for this innovative service offered by the library. Third, gender differences in some relationships of influential factors on BBCS use intention were identified.

Originality/value

Although many studies have investigated the adoption of self-service technology, this paper is the very first attempt to explore the use of the innovative library service in convenience stores. Based on several theories, an integrated model for users’ intention to use BBCS is proposed in this study. The authors also recommend various gender-specific strategies of BBCS service.

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Article
Publication date: 12 September 2016

Dorina Chicu, Mireia Valverde, Gerard Ryan and Rosemary Batt

The purpose of this paper is to investigate the explanatory power of the service-profit chain (SPC) model in a context that differs from its original conception. The…

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1604

Abstract

Purpose

The purpose of this paper is to investigate the explanatory power of the service-profit chain (SPC) model in a context that differs from its original conception. The authors do so by considering whether the main relationships it proposes apply in the context of call centre services, characterised by remote services and cost cutting business models.

Design/methodology/approach

The data were gathered from a survey of call centre management with a sample of 937 call centres from 14 countries. The analysis was carried out using structural equation modelling.

Findings

Findings reveal that the SPC model behaves somewhat differently in call centres. Although there is general support for most of the links in the model, the results indicate that customer satisfaction in the call centre industry is a separate outcome, rather than a precursor to company performance.

Research limitations/implications

As is common in most research of this type, the present study is based on cross-sectional data.

Practical implications

Managers would be well advised to keep in mind that even minimum investments in human capital can make a difference in customer satisfaction and company results.

Originality/value

This is the first study to examine the main links in the SPC in non-traditional, non-face-to-face services. It demonstrates that the basic logic of the model is upheld, thus providing evidence that the boundaries of the SPC model may be further pushed in line with the peculiarities of the evolving service economy. Also, the authors make a methodological contribution by proposing a series of organisational level proxies for measuring elements of the chain that are typically assessed using individual level data that is expensive to gather.

Details

Journal of Service Theory and Practice, vol. 26 no. 5
Type: Research Article
ISSN: 2055-6225

Keywords

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Article
Publication date: 13 February 2017

David J. Pauleen and William Y.C. Wang

This viewpoint study aims to make the case that the field of knowledge management (KM) must respond to the significant changes that big data/analytics is bringing to…

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11344

Abstract

Purpose

This viewpoint study aims to make the case that the field of knowledge management (KM) must respond to the significant changes that big data/analytics is bringing to operationalizing the production of organizational data and information.

Design/methodology/approach

This study expresses the opinions of the guest editors of “Does Big Data Mean Big Knowledge? Knowledge Management Perspectives on Big Data and Analytics”.

Findings

A Big Data/Analytics-Knowledge Management (BDA-KM) model is proposed that illustrates the centrality of knowledge as the guiding principle in the use of big data/analytics in organizations.

Research limitations/implications

This is an opinion piece, and the proposed model still needs to be empirically verified.

Practical implications

It is suggested that academics and practitioners in KM must be capable of controlling the application of big data/analytics, and calls for further research investigating how KM can conceptually and operationally use and integrate big data/analytics to foster organizational knowledge for better decision-making and organizational value creation.

Originality/value

The BDA-KM model is one of the early models placing knowledge as the primary consideration in the successful organizational use of big data/analytics.

Details

Journal of Knowledge Management, vol. 21 no. 1
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 9 October 2009

Michael Workman

Surveillance is seen as an important tool to prevent security breaches and may improve prosecutorial ability, but employees may engage in subtitle counterproductive…

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1042

Abstract

Purpose

Surveillance is seen as an important tool to prevent security breaches and may improve prosecutorial ability, but employees may engage in subtitle counterproductive behaviors in protest. This poses significant risks and costs to employers. The purpose of this paper is to summarize the results of a previous field study of the influences from justice perceptions as mitigation and prescribe some methods for addressing the issues that are raised.

Design/methodology/approach

Drawing from protection motivation theory, the psychological contract, and the systems of organizational justice, a threat control model about surveillance attitudes is field‐tested in a randomized design.

Findings

Trust and perceptions of justice mediated attitudes about surveillance practices; and threat severity and efficacy of surveillance in maintaining security moderated attitudes about corporate surveillance are founded.

Originality/value

The paper illustrates the theoretical linkages between surveillance practices and employee counterproductive behaviors. Grounded in these findings, an explanation for how security managers might balance the simultaneous demands for security while maintaining an effective workforce is presented.

Details

Information Management & Computer Security, vol. 17 no. 4
Type: Research Article
ISSN: 0968-5227

Keywords

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