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The purpose of this paper is to develop a research model that examines the effect of information overload and information disorganisation upon customers’ perceived risk and purchase intention online in a single integrative model. In addition the paper investigates whether internet experience moderates these relationships.

To achieve the paper's objectives an experiment that involved visiting the ten most visited e-commerce web sites in Spain was conducted. Hypotheses were tested by using structural equation modelling on a data set of 1,396 online shopping customers.

The results suggest a positive relationship between information overload and customer purchase intention and that internet experience reinforces this positive effect. Moreover the results confirm that the relationship between information disorganisation and customer purchase intention is not significant and that internet experience does not moderate the relationship. The findings also indicate that perceived risk mediates the relationship between information overload and information disorganisation on customer purchase intention.

This work contributes to the literature by exploring the phenomenon of information overload and information disorganisation upon customers’ perceived risk and purchase intention in the e-commerce environment as well as the moderating effect of internet experience on these relationships in a single integrative model. The main conclusions of this investigation can be valuable to organisations that implement or intend to implement e-commerce.

Future developments of computer systems will be handicapped not by the limitations of hardware, but by our lack of understanding of the human reasoning processes. The development of three‐dimensional chips, cryogenic superconducting, or optical systems — and in due course, biological computers — presages the emergence of generations of super information processors whose power will dwarf the present generation of devices as they, in turn, have dwarfed the capacity of the computers of the pre‐transistor age. The effective application of such powerful future computers will be limited by the lack of an adequate theoretical basis for the processing of information. Gordon Scarrott has championed the need for a ‘science of information’ which should investigate the ‘natural properties of information such as function, structure, dynamic behaviour and statistical features…’ Such an effort should ‘… lead to a conceptual framework to guide systems design.’

The World Economic Forum held in Davos, Switzerland, in January 2016, brought together leaders from the areas of science and technology, business, health, education, government and other fields as well as representatives from the media. A key theme of the forum was what has come to be known as the “fourth industrial revolution”.

News reports and blog posts about the forum gave the impression that this new “revolution” would bring unprecedented advances in science and medicine as well as would hold the potential for a future dominated by intelligent robots and massive levels of unemployment.

For example, on January 24, 2016, Elliot of The Guardian reported that the “Fourth Industrial Revolution brings promise and peril for humanity”. Sensational headlines and sound bites are good at attracting attention but they are not very effective with regard to communicating what this revolution is about and what it could mean for our lives, communities, governments and our workplaces in the near and distant future. The snippets of information reported here and there give the impression that robots, artificial intelligence, cloud-based computing, big data and a combination of other technologies are gradually merging to create a new reality which has the potential for revolutionizing our way of life.

This installment of the Data Deluge consists of an exploration of the fourth industrial revolution, what role libraries might play in this revolution and how our information environment could be forever changed.

Organizational studies have been deeply influenced by three separate streams of research: the soft sciences; the hard sciences; and economics. This paper makes a case for an interdisciplinary approach, one that includes not only the social and physical and life sciences, but also methodologies that have a long history in mysticism. It illustrates how the similarities and relationships between depth psychology, in Jung’s theory of archetypes, and the “hard science” notion of complexity theory can reveal critical aspects of competition as expressed through capitalism. It also suggests that a methodology for accessing information about archetypes in general and capitalist competition in particular is through creative imagination.

The purpose of this paper is to extend the earlier application of the behavioral response model which analyzed the behavioral response to September 11, 2001, to analyzing the organizational response of the US Federal Government during the ensuing years.

Qualitative methodology is used in which the organizational response is assessed to determine if that which has been observed parallels organizational chaos typical in natural disasters.

Findings suggest the literature applicable to behavioral and organizational response to natural disasters is quite appropriate to describing the post “September 11” actions of the USA.

The argument presented suggests that the organizational response was typically chaotic and is counter‐productive in defeating the long‐term goals of the terrorists. While the author extends the application of the behavioral and organizational response model to the policy decisions of the US Government, some may debate his conclusion.

Government decision makers should consider the implications of the observations shared in the paper to avoid taking the same, perhaps failed, road in the future.

The new territory offered herein, is the application of the behavioral and organizational response model to public policy making by high government officials in the USA – analysis of organizational response issues at the highest level of government organization.

Reform of the government financial management system is part of every public sector reform program currently being implemented in Latin America. This is because of the emphasis on efficiency, effectiveness and economy that has become part of the development dialogue on public sector performance. Although it is still too early to measure the benefits derived from the reforms, it is possible to identify certain positive experiences, as well as lessons learned and problems encountered.

The present chapter has reviewed the opportunities and limitations of the Russian Federation to situate as a leading international destination. There are significant methodological and conceptual issues during the assessment of the world countries and regions safety level. They are caused by lack of the universal assessment method of such risks, incompleteness of the risk criteria taken into consideration, subjective assessment factors, and occasional substitution of the risk factors with the political–competitive ones. Still, the safety issue is one of the most important for a modern tourist. The available information resources, providing their own safety level assessment of the world countries and regions for travellers, differ between them in terms of the selected categories, specified safety levels of the countries and regions and also in terms of understanding and details of the travel risk notion itself. But the greatest challenge for an ordinary tourist, who does not have experience in searching specialised information, is to become familiar with these information resources.

The paper highlights some problems relevant to the quality measurements in logistic services. “Traditional” logistic indicators are compared with the service dimensions defined in the Parasuraman‐Zeithaml‐Berry model. Furthermore, the problem of service indicators aging is analyzed and discussed. In order to enhance readers’ ability to contribute to the development in the field, the authors pose open‐ended questions in the article.