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Article
Publication date: 27 October 2021

Caroline Fischer and Matthias Döring

This study aims to examine the impact of job-related knowledge sharing on information availability and job satisfaction for information-receiving employees in the public…

Abstract

Purpose

This study aims to examine the impact of job-related knowledge sharing on information availability and job satisfaction for information-receiving employees in the public sector. Following self-determination theory, the study suggests that job satisfaction is only partly affected by knowledge sharing itself, but particularly through the availability of job-related information enabling the information receiver to work effectively.

Design/methodology/approach

The hypotheses are tested with data from the US Federal Employee Viewpoint Survey from 2018. Additionally, results are replicated with earlier waves of the survey.

Findings

Results show the positive impact of job-related knowledge sharing on job satisfaction, whereby the availability of job-relevant information mediates this relationship partially.

Practical implications

This study confirms that managers should provide room for social interactions when introducing knowledge management practices.

Originality/value

The results emphasize that knowledge sharing is a highly social process in which support and relatedness play a significant role in success in addition to the diffusion of information itself.

Details

International Journal of Public Sector Management, vol. 35 no. 1
Type: Research Article
ISSN: 0951-3558

Keywords

Article
Publication date: 13 January 2022

Michael A. Hansen, John C. Navarro and Sierra A. Malvitz

The purpose of this study is to explore the availability of information on law enforcement websites in the state of Wisconsin.

Abstract

Purpose

The purpose of this study is to explore the availability of information on law enforcement websites in the state of Wisconsin.

Design/methodology/approach

The study conducted a content analysis of all 179 county and municipal local law enforcement agency websites within Wisconsin. The authors then implemented a comparative analysis that explored whether the quantity and quality of information available on law enforcement websites are similar to those of local governments and school districts. The authors then estimated models to test whether there is a relationship between the population size served and gender distribution of law enforcement departments to the availability of information on law enforcement websites.

Findings

Law enforcement websites contain a noticeable lack of information. The finding is even more apparent when comparing law enforcement websites to the websites of local governments and school districts. Finally, the authors show a positive link between information sharing on law enforcement websites and the proportion of the civilian staff at an agency that are women.

Originality/value

Past studies that reviewed the make-up of law enforcement websites analyzed large law enforcement departments rather than local law enforcement departments, which notably represent the majority of most law enforcement departments. The authors also explicitly demonstrate that the commitment to information sharing is lagging within law enforcement websites compared to local-level governments. Future scholarship and law enforcement departments may benefit from exploring the employment of female civilians.

Details

Policing: An International Journal, vol. 45 no. 2
Type: Research Article
ISSN: 1363-951X

Keywords

Article
Publication date: 9 January 2019

Katrin Kandlbinder, Norman G. Miller and Michael Sklarz

Historically, research shows that out-of-town buyers of real estate are informationally disadvantaged and therefore pay higher prices compared to in-town buyers. However…

Abstract

Purpose

Historically, research shows that out-of-town buyers of real estate are informationally disadvantaged and therefore pay higher prices compared to in-town buyers. However, with the recent advent of online housing platforms, a plethora of information about the housing market is provided for free. The purpose of this paper is to examine whether out-of-town buyers do in fact pay a premium and why, and whether this premium has decreased because of better information availability.

Design/methodology/approach

A hedonic regression model over a ten-year window (2005, 2015) is developed to analyze condominium transactions in Miami-Dade County. The results are validated by various robustness checks and the propensity score matching algorithm to identify a comparable control sample for 2015 in terms of relevant housing characteristics.

Findings

The results support the hypothesis that out-of-town buyers pay higher prices for real estate, compared to their local counterparts, and that both search costs and anchoring cause a premium in both years, whereas wealth only plays a significant role in 2005. The premium because of search costs, and therefore, information availability has decreased slightly over time.

Originality/value

This is the first out-of-town paper that compares two points in time versus a single cross-section analysis. Besides the premium caused by information asymmetry/search costs measured by distance and the anchoring effect, the regression model is extended by the wealth effect.

Details

International Journal of Housing Markets and Analysis, vol. 12 no. 3
Type: Research Article
ISSN: 1753-8270

Keywords

Article
Publication date: 25 May 2012

Olli Lehtonen, Timo Ala‐Risku and Jan Holmström

The purpose of this paper is to examine how the availability of information on the equipment to be serviced affects field‐service delivery performance.

Abstract

Purpose

The purpose of this paper is to examine how the availability of information on the equipment to be serviced affects field‐service delivery performance.

Design/methodology/approach

The research was performed as a case study with a capital goods manufacturer and its service network. The analysis is based on interviews, a survey of companies in the service network, and warranty records.

Findings

In the case setting, it was found that 40 percent of failed service visits were caused by a lack of information. In addition, almost one third of the service visit's duration was used to inquire for detailed information on the equipment in order to be able to diagnose the problem. Preparation of the on‐site visit is identified as a critical information enabled step for high performance field‐service delivery. In the studied case setting, access to reliable information would significantly improve the service call success ratio and shorten duration of on‐site service operations.

Research limitations/implications

The results on the importance of equipment information for the preparation of the service visit are indicative, as the findings are based on a single case study. Further research is needed on how users, service companies and original equipment manufacturers can collaborate on improving availability of equipment information to enhance performance in field‐service delivery.

Practical implications

Service call success ratio is one of the most significant cost‐saving opportunities in field‐service delivery. The paper shows how introducing an information‐enabled preparation step before making the service call can significantly improve service call success ratio, reduce maintenance costs, and improve equipment uptime.

Originality/value

The paper presents an empirical study highlighting the importance of equipment information in preparations performed prior to accessing the servicing site in field‐service delivery.

Article
Publication date: 16 August 2021

Edward Nartey, Francis Kweku Aboagye-Otchere and Samuel Nana Yaw Simpson

The purpose of this paper is to first, determine the implications of management control system (MCS) information characteristics for controlling the COVID-19 pandemic…

Abstract

Purpose

The purpose of this paper is to first, determine the implications of management control system (MCS) information characteristics for controlling the COVID-19 pandemic through four performance indicators (quality, speed of delivery, availability and cost-effectiveness) of the public health supply chain and second, the mediating effect of four dimensions (broad scope, timeliness, integration and aggregation) of the MCS on external integration, internal integration, customer integration and operational performance of public health institutions in Ghana.

Design/methodology/approach

Using covariance-based structural equations modelling and based on contingency theory, a hypothesized model was developed and tested. The sample involves a survey of 214 public health institutions in Ghana.

Findings

Both external and internal integration were found to have a significant positive effect on MCS information and, in turn, on the supply chain operational performance of public health institutions. Also, customer integration has a significant positive impact on the four dimensions with a corresponding impact on supply chain operational performance.

Practical implications

The paper provides practitioners and policymakers with the usefulness of the contingency paradigm in enhancing the supply chain network of public health institutions during epidemics, hence, the need to adopt and develop the contingency approach in designing MCS within the public health sector. Effective public health management through a collaborative process between stakeholders (suppliers, customers and personnel) will mitigate stockouts of medical supplies and systematic disruptions in the public health supply chain.

Originality/value

The MCSs – supply chain integration interaction on organizational performance is one of the areas that has received very little attention in the literature particularly in service-oriented organizations. In this regard, this paper represents one of the few studies in Africa that examines performance implications of MCS – supply chain nexus with respect to public health emergencies service-orientec organizations. The paper contributes to the literature by providing invaluable insights into the usefulness of the MCS in enhancing the supply chain performance of public health emergencies.

Article
Publication date: 1 February 1991

John Gattorna, Abby Day and John Hargreaves

Key components of the logistics mix are described in an effort tocreate an understanding of the total logistics concept. Chapters includean introduction to logistics; the…

5115

Abstract

Key components of the logistics mix are described in an effort to create an understanding of the total logistics concept. Chapters include an introduction to logistics; the strategic role of logistics, customer service levels, channel relationships, facilities location, transport, inventory management, materials handling, interface with production, purchasing and materials management, estimating demand, order processing, systems performance, leadership and team building, business resource management.

Details

Logistics Information Management, vol. 4 no. 2
Type: Research Article
ISSN: 0957-6053

Keywords

Article
Publication date: 7 August 2017

Qi Wang, Lin Wang, Xiaohang Zhang, Yunxia Mao and Peng Wang

Because online shopping is risky, there is a strong need to develop better presentation of online reviews, which may reduce the perceived risk and create more pleasurable…

2686

Abstract

Purpose

Because online shopping is risky, there is a strong need to develop better presentation of online reviews, which may reduce the perceived risk and create more pleasurable shopping experiences. To test the impact of online reviews’ sentiment polarity presentation, the purpose of this paper is to adopt a scenario experiment to study consumers’ decision-making process under the two scenarios of mixed presentation and classified presentation of online reviews collected from Jingdong.com in China: focusing on the comparative analysis on the differences of the consumers’ perceived risk, purchase intention and purchase delay, and further studying the interaction effect of involvement and online reviews’ sentiment polarity presentation.

Design/methodology/approach

This paper employed a 2×2 factorial experiment to test the hypothesis. The experimental design is divided into four groups: 2 (online reviews’ sentiment polarity presentation: mixed presentation vs classified presentation) × 2 (involvement: low vs high), each of which contains 90 samples. Through the data analysis, the main effect, mediation effect and moderating effect were examined.

Findings

The results show that compared with mixed presentation, classified presentation can reduce purchase intention and increase purchase delay due to the existence of loss aversion and availability heuristic. Furthermore, the paper also confirms that there is a significant interaction effect between involvement and online reviews’ sentiment polarity presentation.

Originality/value

The existing research pays less attention to the impact of online reviews presentation on consumers’ decision making, especially the lack of discussion on the interaction effect between involvement and online reviews presentation. For this reason, this paper proposes a problem, which concerns whether mixed presentation and classified presentation of online reviews will affect consumers’ decision making differently.

Article
Publication date: 19 January 2010

Reijo Savolainen

The purpose of this paper is to elaborate how source preference criteria are defined in the context of everyday projects that require the seeking of problem‐specific…

1379

Abstract

Purpose

The purpose of this paper is to elaborate how source preference criteria are defined in the context of everyday projects that require the seeking of problem‐specific information. More specifically, to find out how information seekers explain their preference criteria by characterizing the perceived strengths and weaknesses of diverse sources.

Design/methodology/approach

The approach takes the form of qualitative content analysis of empirical data gathered by semi‐structured interviews with 16 prospective home buyers in 2008. The source preference criteria were elicited by making use of the construct of information source horizon.

Findings

Networked sources were favoured most strongly, followed by printed media, human sources and organizational sources. Content of information was the primary source preference criterion. Availability of information was a fairly important criterion, while user characteristics, usability of information and situational factors were fairly marginal in this regard. In the definition of the preference criteria, more emphasis was placed on the perceived strengths than weaknesses of sources. Positive qualities such as “provides updated information” were referred to particularly while judging the relevance of the networked sources. Negative qualities like “outdated information” were primarily associated with printed media and organizational sources.

Research limitations/implications

The study is exploratory, drawing on a relatively small sample recruited through a web‐based service. Thus, the findings cannot be generalized to prospective home buyers.

Practical implications

Prospective home buyers tend to favour web‐based information sources and services. They should provide the customers with detailed information about the property, including photos.

Originality/value

The paper specifies the picture of user‐defined relevance judgment in the context of everyday life information seeking.

Details

Journal of Documentation, vol. 66 no. 1
Type: Research Article
ISSN: 0022-0418

Keywords

Article
Publication date: 12 April 2011

Beatriz Fernández, Teresa Garcia‐Merino, Rosa Mayoral, Valle Santos and Eleuterio Vallelado

The purpose of this paper is to analyze the interaction between the availability of financial information and individuals' cognitive profiles to explain investors' herding…

2151

Abstract

Purpose

The purpose of this paper is to analyze the interaction between the availability of financial information and individuals' cognitive profiles to explain investors' herding behavior.

Design/methodology/approach

The authors designed and conducted an experiment to observe the behavior of subjects in three settings, each with a different level of information.

Findings

Results confirm that a dependence relation exists between information, investors' behavioral biases and the herding phenomenon. Moreover, the experiment shows that information concerning the number of previous transactions in the market is particularly relevant to explain herding propensity among investors. The findings indicate that the cognitive profile of investors is more relevant as the availability of information increases and the number of previous transactions in the market is low.

Research limitations/implications

Future research should examine further the best way to measure the individual's cognitive profile and its interaction with information limitation in financial markets. The presence of high levels of uncertainty favors herding behavior regardless of inter‐individual differences, and only when the availability of information is high and the number of transactions is low does the subjects' cognitive profile explain the investors' herding behavior. Finally, it is observed that not all public information receives the same attention by investors. The attractiveness of public information requires further attention.

Social implications

The herding phenomenon is difficult to anticipate because there are factors of a very diverse nature that intervene.

Originality/value

The research described in this paper measures investors' cognitive profile to identify the interaction between availability of information, cognitive profile and herding.

Details

Qualitative Research in Financial Markets, vol. 3 no. 1
Type: Research Article
ISSN: 1755-4179

Keywords

Article
Publication date: 14 November 2019

Hanmei Chen and Steven Howard Smith

The purpose of this paper is to examine whether Washington State school district financial reporting and budget reporting meet the information needs of school board…

Abstract

Purpose

The purpose of this paper is to examine whether Washington State school district financial reporting and budget reporting meet the information needs of school board directors charged with governance.

Design/methodology/approach

Washington State school board directors were surveyed and asked to rank information items’ usefulness in carrying out their governance role. School district annual reports, budgets and websites were examined to determine whether the identified information was reported and easily transparent to those charged with governance and the public.

Findings

Directors rank information on strategic oversight, budget planning and student outcomes as more useful, consistent with the strategic role of new public management. Follow-on analysis of district annual financial reports, budgets and websites reveal that the availability of the information ranked useful by directors is limited. The findings suggest an information gap exists between directors’ information needs and school district reporting. Annual reports and budgets, when provided, often provide typical financial statements and variance data, respectively, rather than reporting on mission-aligned performance measures. The main consequence of the information gap may be compromised decision-making effectiveness.

Originality/value

By directly asking those charged with governance what information they identify as useful and then examining whether the information is reported in the annual report, budget or website, the study links user information needs to information transparency.

Details

Journal of Public Budgeting, Accounting & Financial Management, vol. 31 no. 4
Type: Research Article
ISSN: 1096-3367

Keywords

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