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The research focuses on the impact of client vendor communication on client satisfaction in information system projects and after client satisfaction that will bridge them toward the information system continuance intention of clients. Importance of this study is to understand the effect of client-vendor communication on client satisfaction.

The sample size of the study was 200 respondents and data was collected from electrical manufacturing industries. It is a quantitative field study, and the time horizon of this study is cross-sectional. The data collected was then analyzed by doing the structural equation modeling in PLS-SEM in order to examine the relationships.

Findings of this study likewise demonstrate the mediating impact of client satisfaction between the relationship of client-vendor communication and information system continuance intention as well as between the relationship of expectation confirmation and information system continuance intention. Future studies may include the multi-motive information system continuance model (MISC) to explain the constructs in more depth because it includes different dimensions of expectation confirmation which will help more to understand information system continuance intention.

This study determines the role of information system continuance intention in terms of client-vendor communication and expectation confirmation through the impact of mediator client satisfaction. Previous studies have explained that client-vendor communication affects client satisfaction positively and confirmation also positively affects the client satisfaction. For this research study, the authors have identified the following research gaps. The authors also have found out that the following study is significant in a related study taken in the developed countries. On the contrary, the authors will follow the study and further observe the impact of improved risks in different cities of Pakistan that how client-vendor communication are affecting the success of information

Although a large contingency of theory and research has been conducted in the area of individual and interpersonal communication, relatively few theoreticians have focused on the broader character of communication at the organizational level of analysis. With the increasing emphases on total quality, leadership, adaptive cultures, process reengineering, and other organizational change and development efforts, however, the need to understand the process and function of organizational communication at a broader, more systemic level is paramount. The following paper attempts to address this issue by providing: (1) a comparative review and critique of three “classic” theoretical approaches to describing the importance of communication in organizations and the relationship between communication and organizational functioning (open systems theory, the information‐processing perspective, and the communication as culture framework); and (2) a new integrative framework—the CPR model of organizational communication—for conceptualizing and understanding the nature of communication in organizations based on constructs adapted from these three perspectives. The model is then used both in an applied example to help diagnose an organizational system and to stimulate suggestions for future research.

The aftermath of hurricane Katrina has reinforced the role of communication networks and information management in providing effective response to a large‐scale disaster. The purpose of this paper is to examine the performance of communication networks and information systems during hurricane Katrina, list causes of failure and propose design for reliable and scalable networks.

A detailed study of communication networks and information systems was undertaken in the Gulf Coast area.

Breakdown of backhaul circuits, flooding of PSTN and disruption of electricity contributed to failure of communication systems. Overall wireless voice and data networks had faster recovery time and performed better than the landline networks. Absence of inter‐agency information system contributed towards delayed response.

During the reconstruction activity in Gulf Coast and to prepare strategy for disasters in future, officials will need to refocus on the design of networks and information management systems so as to improve inter‐agency communication, speed up recovery efforts and limit loss in business value.

It is imperative that organizations involved in the disaster recovery process have all the information they need – quickly and accurately. Quick response to disaster has the potential to significantly reduce total loss. This paper proposes integrated disaster management strategies for coordinated response to disaster.

This paper takes the view that the design of information systems which both do the job they were designed for and are culturally acceptable is rare, and that the problem does not lie squarely at the door of unreliable technology or bad systems design. The number of methodologies available which are intended to enable us to design and build information systems has grown rapidly over the last decade or so; one of the outcomes of this is a number of highly structured and mechanistic formulae which assume that people know from the outset what information they want, where they want it to go and how they want it to be delivered. This paper argues that this general assumption is false and has resulted in inadequate and inflexible information systems which quickly assume dinosaur status, or which are rejected by users. A common prerequisite of such methodologies is that a problem has been defined (which the eventual system will solve), and that the organisational and cultural context within which the problem exists is agreed and understood. This is of course sometimes the case but it should not be assumed to be generally true. The view is taken here that more effective information systems are designed when some time is spent at the beginning of the analysis exploring the environment in which the system will operate, and account is taken of the possibly different views of this which may be held by people who work within the situation. Additionally, distinctions need to be made between what information is needed and how it will be delivered. This could be viewed as an important distinction between information and communication systems which has to be understood before organisations can make expensive procurement decisions about communications technology and hardware. The outcome of this process would be an analysis of information requirements using models which were closer to agreed views of the situation. It could also of course usefully generate debate about desired changes to current systems and therefore would be more likely to result in the design of information systems which matched organisational strategy and development. Checkland's Soft Systems Methodology is examined as a useful methodology to use in this context. Its fundamental features are described and examples of models are shown to demonstrate how the methodology can facilitate analysis of communication requirements.

In an attempt to bring the unique talents of various construction industry project participants together in a more productive and integrated manner, the Online Remote Construction Management (ORCM) project commenced in July 1999 proposing to test, field trial, and/or evaluate the implementation of various Internet‐based Construction Project Management (ICPM) systems and information and communication technologies (ICT) on five case study projects over a two‐year period. This paper provides final results, findings, and recommendations obtained after two years of research, surveying, and benchmarking activities on one of the five ORCM case study projects. “Critical Success Factors” are identified, offering a positive contribution to the successful implementation of ICT tools and ICPM systems on remote construction projects. Similar research activities were undertaken on the other four ORCM case study projects and will be considered in future papers.

The purpose of this paper is to explore the role and function of visuals, visual communication and information design as they relate to management control systems and visual management (VM) in lean-inspired organisations. This paper helps expand knowledge on how visual and design studies can contribute to research on VM as part of a management control system.

A study is outlined, which was conducted at a multinational manufacturing company to investigate employees’ perceptions and use of visual devices on the shop floor, including their related reactions and behaviour. The study is delimited to operation management, lean manufacturing and lean boards (i.e. daily management boards and performance measurement boards).

The findings point out the persuasive purpose of lean boards, as well as the metaphoric and persuasive functions of the visuals and information design in management control systems.

Visual research and design research are rare within studies of management control systems. There is a need to perform research that takes into account the role and function of visual communication and information design in VM. The proposed areas for future research can provide design principles, as well as insights into the complexity of visual communication and information design in VM and management control studies.

Current facility management (FM) practices are inefficient and ineffective, partially because of missing information and communication issues. Information and communications technologies (ICT) are asserted to provide a promising solution for managing and operating facilities. However, the impact of ICT applications on current FM practices needs to be validated and the perception of FM professionals on ICT-based FM needs to be understood. Therefore, this paper aims to investigate the impacts and the perception of ICT application on FM practice and further develop an ICT-based integrated framework for smart FM practices.

To achieve the objective, the research starts with reviewing several promising ICT for FM, including building information modeling, geographic information systems, unmanned aerial vehicle and augmented reality. On this basis, a conceptional framework was synthesized in consideration of the benefits of each technology. A survey questionnaire to FM professionals was conducted to evaluate the proposed framework and identify the challenges of adopting ICT in the FM industry. Furthermore, return on investment and strength, weakness, opportunities and threats analysis have been used in this paper as evaluation methods for ICT industry adoption.

The survey results are validated by FM professionals for the future engagement of the integrated ICT applications. Also, the proposed framework can assist the decision-makers to have comprehensive information about facilities and systematize the communication among stakeholders.

This research provides an integrated framework for smart FM to improve decision-making, capitalizing on the ICT applications. Apart from this, the study sheds light on future research endeavors for other ICT applications.

This study is based on the stimulus–organism–response (SOR) model to examine how job demands and technology overload affect work stress for workers using video conferencing apps (VCAs) in organizations during the COVID-19 pandemic. Moreover, the moderating effect of technology self-efficacy was tested in the model on the relationship between technology overload and work stress.

An online survey was conducted to investigate workers on PTT forums in Taiwan. A sample was obtained of 253 workers, and structural equation modeling was conducted using AMOS to test the hypotheses.

Job demands positively affect work stress through information overload, communication overload and system feature overload. Moreover, high technology self-efficacy may weaken the relationship between technology overload and work stress.

The study may have sample bias because our sample was obtained from an online survey on social networking sites. Regarding the theoretical implications, this study demonstrated that technology overload, as an internal organism, is a critical mediator influencing the relationship between job demands (stimulus) and work stress (response). Thus, this study extended the applicability of the SOR model in the context of working with VCAs in organizations.

Company managers need to effectively control the information amount, communication interruptions and system features of social media at optimum levels for workers. Moreover, companies should recruit workers with high technology self-efficacy or provide technology training and technology-related consulting to those with low technology self-efficacy.

The extant work stress knowledge is extended to workers using VCAs in organizations.

The efficiency and effectiveness of hospital emergency rooms depend on the effectiveness of the information and communication system as well as on the physical facility itself. Describes the role of information technology in the design of contemporary ER systems. A computerized information board is one system that can enhance the operation of an ER facility. Describes the structure of this system, as well as its integration with other computerized systems. Also describes design features that may help to reduce ER delays/frustration. Because many types of professionals are involved in the daily operations of an ER facility, their input to the design is essential. For this reason, also describes a group decision‐making process.

Disaster management information systems (DMISs) have been proposed in different parts of the world for effective response to a disaster. The purpose of this paper is to: compare design approaches of these DMISs; examine similarities in the design of databases and communication infrastructure; and draw conclusions. Based on the examination of the studies, future opportunities have been identified and discussed.

The studies in the available literature on the designs of automated DMISs have been reviewed in the presented paper to identify similarities in design premise, conceptual design and design considerations.

The examination of the available studies indicates that the research on DMIS has increased significantly in different countries of the world since 2004. Data of baseline information and available resources are required by most of the presented studies, as these data are necessary for effective response to a disaster. The communication infrastructures suggested include local area network, wide area network and satellite communication for better coordination between the responders and different relief agencies at different locations. The connectivity to these networks is possible through Ethernet, Wi-Fi, general packet radio service or satellite.

Although the research on DMIS has increased significantly over the last one decade, the studies are still few in numbers. Similarly, only few of the proposed systems have been developed and tested during a real disaster.

The presented review of available studies provides a holistic view of the proposed DMISs which could be useful to the disaster management authorities.

The paper provides valuable information on the differences in the proposed DMISs. This can help in identifying the gaps for future improvements for increased effectiveness of a DMIS. The future opportunities have also been identified in the presented paper and are discussed.