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Article
Publication date: 1 January 2005

Stephan F. Gohmann, Robert M. Barker, David J. Faulds and Jian Guan

This paper examines how perceptions about salesforce automation (SFA) systems are influenced by the perceived accuracy of the information the system provides.

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Abstract

Purpose

This paper examines how perceptions about salesforce automation (SFA) systems are influenced by the perceived accuracy of the information the system provides.

Design/methodology/approach

Three hypotheses are tested. They are as follows. Sales people who perceive that the information is inaccurate will be less likely to: have a positive perception of the system; think that their training was helpful; and think that the system improves their productivity. Chi‐square tests are used to test the association between the perceptions of information accuracy and the statements in the hypotheses.

Findings

Negative perceptions about the accuracy of information leads to negative perceptions about other aspects of the SFA system.

Research limitations/implications

This study examines the results for only one particular organization. The results may not be generalizable to other organizations. As similar data about other SFA systems become available, this study can be used as a basis for examining the effect of information accuracy on perceptions of SFA systems.

Originality/value

Since the company has some control over the accuracy of the information provided by the system, they should attempt to provide information that the salesforce finds useful. To enure that the proper information is provided, management must seek the user's input about what information should be provided. Additionally, the data should be cleansed and provide an indicator of the probability that a particular lead will result in a sale.

Details

Journal of Business & Industrial Marketing, vol. 20 no. 1
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 8 April 2021

Changjoon Lee

This study aims to investigate the influence of interpersonal justice, a sub-concept of interactional justice, on information accuracy and logistics performance in the…

Abstract

Purpose

This study aims to investigate the influence of interpersonal justice, a sub-concept of interactional justice, on information accuracy and logistics performance in the pharmaceutical supply chain.

Design/methodology/approach

For this purpose, 600 pharmacies in Korea were surveyed through questionnaires distributed via mail and direct visits and 293 valid responses were used for statistical analysis.

Findings

According to the results, the perception of interpersonal justice between buyers and sellers showed a positive effect on information accuracy, which, in turn, had a positive effect on logistics performance within the supply chain. In contrast, interpersonal justice showed an insignificant effect on logistics performance.

Practical implications

This signifies that if buyers treat sellers with respect and politeness, the accuracy of the information provided by the seller will improve, which may ultimately have a positive effect on performance. In addition, ethical behavior by both parties ensures information accuracy in the supply chain, even though it does not directly affect performance.

Originality/value

In contrast to previous research, which has focused on distributive and procedural justice, the study investigates interpersonal justice and its effects on information accuracy and logistics performance in the pharmaceutical supply chain.

Details

International Journal of Pharmaceutical and Healthcare Marketing, vol. 15 no. 2
Type: Research Article
ISSN: 1750-6123

Keywords

Article
Publication date: 23 November 2012

Omar E.M. Khalil and Ahmed A.S. Seleim

The information technology (IT) related ethical issues will only increase in frequency and complexity with the increasing diffusion of IT in economies and societies. The purpose…

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Abstract

Purpose

The information technology (IT) related ethical issues will only increase in frequency and complexity with the increasing diffusion of IT in economies and societies. The purpose of this paper is to explore Egyptian students' attitudes towards the information ethics issues of privacy, access, property, and accuracy, and it evaluates the possible impact of a number of personal characteristics on such attitudes.

Design/methodology/approach

This research utilized a cross‐sectional sample and data set to test five hypotheses. It adopted an instrument to collect the respondents' background information and assess their attitudes towards the information ethics issues of privacy, property, accuracy, and access. Egyptian business students at Alexandria University were asked to participate in the survey. A total of 305 responses were collected and analyzed.

Findings

The analysis revealed that students are sensitive to the ethicality of information privacy, information accuracy, and information access. However, students are insensitive to the ethicality of property (software) right. In addition, years of education have a main effect on students' attitudes towards property, and gender and age have an interaction effect on students' attitudes towards access.

Research limitations/implications

The findings of this research are based on a cross‐sectional data set collected from a sample of business students at a public university. Students, however, may make poor surrogates for business or IT professionals. Future similar research designs that employ large samples from Egyptian working professionals and students in other private and public universities are needed to verify the findings of this research.

Practical implications

The findings suggest that the investigated university as well as the other similar Egyptian universities should consider integrating ethics education into their curricula. Teaching information ethics, especially from an Islamic perspective, is expected to positively influence students' information ethical attitudes. The enforcement of the existing property right protection laws should also curb software piracy in the Egyptian market.

Originality/value

It is vital to expand the ethical research currently being performed in IT in order to help bridge the gap between behavior and IT. The findings of this research extend the understanding of students' attitudes towards the information ethics issues in Egyptian culture and contribute to the growing body of knowledge on global information ethics.

Details

Journal of Information, Communication and Ethics in Society, vol. 10 no. 4
Type: Research Article
ISSN: 1477-996X

Keywords

Book part
Publication date: 26 May 2022

Anton Mulyono Azis, Maya Irjayanti and Dedi Rusyandi

The role of information technology is very important, especially in achieving related performance to optimize supply chain management as recognized by various findings literature…

Abstract

The role of information technology is very important, especially in achieving related performance to optimize supply chain management as recognized by various findings literature. The existence of computer equipment is no longer sufficient to cope with the various industry issues, especially those requiring the latest information from the aspect of visibility and information accuracy. This study focuses on the importance of visibility and accuracy of the information on the coffee supply chain and aims to identify the use of information technology to eliminate problems in the coffee industry, especially in West Java. The study begins by compiling basic assumptions and rules of thought used in research, data collection, data reduction, categorization, analysis, interpretation, and data display, and the conclusion. The data analysis used a decision-making trial and evaluation laboratory (DEMATEL), which was used to determine the representation of critical factors contained in the research dimensions. As a finding the coffee supply chain in West Java has not been responsive and efficient yet, so improvements need to be made to get high added value for regional economic growth. The results of the study also identified several obstacles along the supply chain and solution based on a high level of information accuracy with several challenges to utilize it, namely (1) data and information sharing, (2) forecasting optimization, and (3) collaborative planning. As a suggestion to increase visibility in supply chain management, further research is needed to create relevant software and systems to trace the solutions to the causes and challenges faced to improve the accuracy of the information and its visibility.

Article
Publication date: 22 September 2021

Wazzuha Amina and Nosheen Fatima Warraich

This study aims to explore the trustworthiness of Wikipedia information in terms of accuracy, stability, objectivity and validity among university students along with their…

Abstract

Purpose

This study aims to explore the trustworthiness of Wikipedia information in terms of accuracy, stability, objectivity and validity among university students along with their perceptions toward the quality of the information in Wikipedia.

Design/methodology/approach

This study used to use a quantitative research design based on the survey method. The questionnaire was designed with the help of literature followed by a pilot study to check its validity and reliability before data collection. A proportionate stratified sampling technique was used to collect data from students in the graduate program.

Findings

Data showed that the majority of the respondents used Wikipedia information regularly for both academic and leisure purposes. It is also noted that they usually did not edit/add content in Wikipedia entries, though they observed incomplete content in it. Findings revealed that among the four constructs of trustworthiness (accuracy, stability, validity and objectivity), respondents had certain reservations about the accuracy of Wikipedia information. They opined that content from Wikipedia is not stable and is susceptible to alternation. Nevertheless, they believed in the objectivity of Wikipedia information as the contents are verified by an editor/expert and this information is considered unbiased and impartial.

Practical implications

These findings may be helpful to fill the knowledge gap in the body of literature and to understand the accuracy.

Originality/value

The current study is the first one to analyze the trustworthiness of information in Wikipedia entries among university students in the context of a developing country.

Details

Digital Library Perspectives, vol. 38 no. 1
Type: Research Article
ISSN: 2059-5816

Keywords

Article
Publication date: 21 October 2013

Chunhui Liu and Grace O'Farrell

This study aims to examine the role that cultural dimensions at the accounting subculture level play in the relation between XBRL mandate and quality of financial information

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Abstract

Purpose

This study aims to examine the role that cultural dimensions at the accounting subculture level play in the relation between XBRL mandate and quality of financial information environment.

Design/methodology/approach

Analyst forecast accuracy with empirical data of firms from six nations is assessed.

Findings

Results show that accounting values across nations play a significant role in influencing information quality change from XBRL mandate.

Originality/value

This research paper is the very first in assessing the role of national culture in realizing information quality improvement value of XBRL.

Details

International Journal of Accounting and Information Management, vol. 21 no. 4
Type: Research Article
ISSN: 1834-7649

Keywords

Article
Publication date: 8 May 2017

Sangwan Kim, KoEun Park, Joshua Rosett and Yong-Chul Shin

The purpose of this paper is to investigate whether sell-side equity analysts use labor cost information when forming expectations of future earnings. The availability of…

Abstract

Purpose

The purpose of this paper is to investigate whether sell-side equity analysts use labor cost information when forming expectations of future earnings. The availability of disaggregated earnings components will benefit financial statement users to the extent that the additional information released by a firm is useful to infer differential persistence of disaggregated earnings components.

Design/methodology/approach

This paper employs ordinary least squares, logit, and two-stage Heckman (1979) regressions which test whether analysts incorporate labor cost information into their earnings forecasts after controlling for a managerial self-selection to disclose labor costs, and further test whether a firm’s decision to voluntarily disclose labor costs improves analyst forecast accuracy.

Findings

This research finds that analysts incorporate labor cost information into their earnings forecasts after controlling for other earnings components. More importantly, this research shows that voluntary disclosure of labor cost information is positively associated with analyst forecast accuracy. Additional tests show that the benefit of voluntary labor cost information is more pronounced for firms with high information uncertainty and for analysts with less firm-specific experience and analysts affiliated with small brokerage houses.

Originality/value

This paper contributes to the literatures on the effect of labor cost on investors’ behavior and on analyst-specific factors in explaining analyst ability to predict future earnings.

Details

Managerial Finance, vol. 43 no. 5
Type: Research Article
ISSN: 0307-4358

Keywords

Article
Publication date: 9 April 2018

Farhad Panahifar, P.J. Byrne, Mohammad Asif Salam and Cathal Heavey

The purpose of this paper is to identify and assess the interrelationships between various characteristics of information sharing and trust and their criticality for effective…

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Abstract

Purpose

The purpose of this paper is to identify and assess the interrelationships between various characteristics of information sharing and trust and their criticality for effective information-centred supply chain collaboration initiatives and, in turn, its criticality to overall firm’s performance.

Design/methodology/approach

A survey of 189 executives from different firms was conducted and the resulting data were analysed to investigate how collaboration enablers affect effective collaboration and to determine its impacts on organisational performance. Structural equation modelling through partial least squares is used to study the relationships between four enablers (trust, information readiness, information accuracy and information security), perceived collaboration success, and two outcomes (sales growth and overall operational performance).

Findings

The empirical results indicate that three collaboration enablers including trust, information readiness and secure sharing of information improve supply chain collaboration. The present study finds that “secure sharing of information” was the most important factor in fostering information sharing-centred collaboration. The present study also demonstrates that effective collaboration positively and significantly influences on firm’s performance.

Practical implications

This study provides researchers and practitioners with a more comprehensive understanding about the information sharing-centred collaboration, its enablers and effects on firms’ performance in a supply chain context. Future research should focus on developing additional constructs that may capture other drivers of effective collaboration.

Originality/value

The present study makes an empirical contribution to the body of knowledge by investigating an integrated framework focussing on the enablers of collaboration through information sharing and its impact on firms’ performance.

Details

Journal of Enterprise Information Management, vol. 31 no. 3
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 25 February 2020

Ping Wang, Hongxiu Li and Yong Liu

The purpose of this paper is to show how different combinations of the subdimensions of electronic word-of-mouth (eWOM) information quality (consisting of its accuracy

Abstract

Purpose

The purpose of this paper is to show how different combinations of the subdimensions of electronic word-of-mouth (eWOM) information quality (consisting of its accuracy, completeness, relevance, timeliness, and sidedness) may affect consumers' eWOM use behavior from a configurational approach.

Design/methodology/approach

Based on a synthesis of past literature, five precursors of eWOM use were considered. A fuzzy-set qualitative comparative analysis (fsQCA) was employed to understand the configurations that lead to travel-related eWOM use. The study was conducted with 311 consumers from an online travel service company.

Findings

Findings identified six solutions that explain eWOM use. EWOM accuracy, completeness, and sidedness are found to be core conditions reinforcing consumers' use of eWOM in combination with different peripheral conditions, including the subdimensions of eWOM information quality and the traits of the consumers (such as social media use time and gender).

Practical implications

Factors related to eWOM information quality and traits of the consumers, when considered in combination, predict eWOM use behavior in particular sets of conditions.

Originality/value

This work enriches the eWOM literature by providing an in-depth understanding of eWOM use from a configuration perspective. Configuration analysis serves as a better tool for explaining the complex relationships among variables than a regression analysis approach does. Additionally, in response to the need to move beyond multiple regression analysis to algorithmic approaches, this study shifts the emphasis from a symmetric paradigm to an asymmetric perspective for data analysis focused on eWOM use.

Details

Internet Research, vol. 30 no. 3
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 17 August 2010

John Walsh

Librarians have long been part of a group of professionals that took responsibility for the reliability of information and protected their users from the bad epistemic…

1975

Abstract

Purpose

Librarians have long been part of a group of professionals that took responsibility for the reliability of information and protected their users from the bad epistemic consequences caused by inaccurate information. Now users are acquiring information from the internet and using it to make important decisions. This method of acquisition is threatening the epistemological protection librarians have provided. The problem is one of verifiability, the users do not have a way to verify whether information is accurate or inaccurate. The verification is even more difficult with disinformation. The purpose of this paper is to explore possible alternatives to this problem and recommend using a new multi‐literacy instructional method as the solution.

Design/methodology/approach

A review of current literature confirmed the problem of disinformation and this paper examines possible solutions to controlling disinformation and makes suggestions on how we, as librarians, can use instruction to protect internet users from the harmful effects of using the false information.

Findings

Research found that disinformation is a widespread problem and its use has epistemic consequences that are harmful to internet users. The paper proposes a new method of instruction using a combination of learning paradigms to help users protect themselves from disinformation.

Originality/value

The paper presents a new instructional method that may help in identifying disinformation and help internet users avoid the bad epistemic consequences of using disinformation.

Details

Library Review, vol. 59 no. 7
Type: Research Article
ISSN: 0024-2535

Keywords

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