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The importance of context dependent modelling of complex systems, depending on the observer's point of view will be discussed. Thus, context is synonymous for the content of a problem in a frame of the goals, starting points and ways to achieve these aims. In this light, difficulties of model validation and a general method how to overcome them was discussed. The relations among subject – object – model in the light of a systems approach; Charles Sanders Peirce's triad principle and the semiotic principle of communication was presented.

The appropriateness of a system dynamics methodology, which is due to its transparency and clarity an excellent tool for modelling of complex systems.

In the paper the equivalence of different methodologies was shown, whose differences and similarities can be judged only in context of a problem and the aims of researches. For illustration, the methodology is applied to a tourism system, which possesses the typical properties of global and local organisations. A verbal description of a tourism problem is followed by a causal loop diagram, which helps to discuss the problem categorically.

As the methodology is implemented using quantitative model and POWERSIM tools; it offers the solution of national tourism strategy implication, selected from different scenarios.

This paper presents a simulation model of the tourism in a frame of system dynamics, developed from qualitative models, as an illustration of the discussed methodology.

The purpose of this paper is to introduce a method that the authors call stakeholder cross-impact analysis (SCIA), which is aimed at analyzing how a given set of stakeholders influence one another and also how such stakeholders relate to a given set of issues.

The authors first identify, in the current literature, a lack of analytical tools for assessing mutual influences among stakeholders. The authors then identify cross-impact analysis, a method that was initially developed in the field of futures research, as a suitable method to be applied in the present research. Its application, which the authors call SCIA, is described in detail through a fictitious case.

SCIA permits to assess the direction and the strength of relationships between stakeholders. Furthermore, it allows for the classification of stakeholders based on their level of dependence and influence on others. Also, it is possible to integrate SCIA with social network analysis in order to understand the degree to which stakeholders agree on how issues influence one another, as well as to identify which issues most stakeholders consider to be central and which stakeholders have the most shared opinion on how issues are related.

This method can be used, along with traditional segmentation techniques, by corporate communication and public relations practitioners in order to gain a more sophisticated understanding of the complexity of organizations’ environments.

SCIA represents a much-needed and novel way of understanding the complexity of organizations’ environments.

The purpose of this paper is to provide an overview of a particular approach for increasing knowledge creation in organisation. The paper provides a discussion of related concepts, processes, and a tool.

This paper describes the reasons for drawing connectance diagrams, the process and the software. It also explains their application within companies, and discusses plans for further research.

The feedback from the case studies presented in this paper was positive and indicated that the tool for action plan selection (TAPS) is useful for learning and teaching.

This paper provides a practical tool for increasing the flow of knowledge in organisations and explains how it is used. This paper argues that one way of achieving this is through an interactive process coupled with an effective knowledge map to gather the employees' collective view of the knowledge and skills required to successfully perform each step in delivering solutions. The key is both a process and a tool that organisations use to manage their knowledge in a way that enhances employees' learning and ownership. This paper describes such an approach, and explains its application within companies, and discusses plans for further research. The process described in this paper is known as drawing connectance diagrams and the software tool to accomplish this is called TAPS.

As an optimal microstructure of pipeline steels, acicular ferrite is widely found in steels used in oil and gas pipeline transportation because it possesses both high strength and good toughness. In this paper, the microstructure of acicular ferrite and its continuous cooling transformation (CCT) diagrams of six steels with different carbon and alloy additions have been studied by using dilatometry, optical metallography. And the effects of different hot deformation processes on the CCT diagrams and microstructures have also been studied. Furthermore, the effects of microalloyed elements and hot deformation on continuous cooling transformation have been discussed. The results show that lower carbon content and alloy additions such as Mn, Nb, Ti, Mo, Ni and/or Cu in steels will promote the formation of acicular ferrite. The hot deformation promotes the acicular ferrite transformation and refines the microstructures of final products.

This paper aims to describe an interactive action planning software tool (TAPS) for manufacturing objective deployment, and to report the results of its application in five companies.

A process approach based on action research was adopted in this research. Under this approach, a series of four to five workshops were conducted in each company. Each workshop took half a day and involved a multi‐disciplinary team of four to six managers. Besides direct observation in the workshops, a structured questionnaire was also used to elicit managers' feedback at the end of each workshop.

The TAPS approach (integration of Burbidge's connectance concept and the analytic hierarchy process) helps managers to visualise and represent their perceptions of the relationships between variables and objectives through a sequential, analytical process. Results from the case studies indicate that TAPS provides the following benefits to managers: it improves collective understanding, reduces the complexity of strategy deployment into manageable steps, facilitates discussion, and manages organizational knowledge.

The research is so far limited to application in five case studies. Future research will involve further cases and improvements to the usability of the software tool.

For practitioners, the paper provides them with an interactive software tool (TAPS) for effective strategic action planning. For academics, this paper provides an approach for researching strategy deployment, and a potential classroom teaching tool for operations management.

The purpose of this paper is to present a policy comparison tool for Indian Microfinance Institutions (MFIs) so that they can choose the best policy for implementation. It provides for turnaround of a troubled MFI by analyzing the performance of different policies.

The paper has done a web survey to identify the need of a strategic tool for MFI. It has built a Decision Support System (DSS) using system dynamics. A corporate model of MFI has been constructed using iThink 10.0.2 software. A quantitative validity test has been done to find the robustness of the model. Finally four policies are tested and the performance indicators have been used to suggest the best policy. Apart from this DSS is used to test the implementation range of a policy.

“Integration of Microfinance with country’s mainstream financial system along with provisioning 1 percent of outstanding loans” is recommended for the MFI as this will increase the financial performance.

In its present form the corporate model developed for MFI is not applicable for judging social performance. Therefore MFIs might be sceptic toward it. However, incorporation of certain performance indicators such as financial-self-sufficiency ratio might help in overcoming this reluctance.

“Integration of Microfinance with country’s mainstream financial system along with restricting provision” will generate better performance for the MFI. Therefore this policy should be implemented by the MFI. There are other considerations which need to be taken into account while implementing this policy. The integration may require outsourcing of certain operations to banks, utilization of bank branches to disseminate knowledge related to the conduct of transactions, usage of customized bank software to handle the day-to-day business, development of new softwares for mobile messaging to help poor customers avail of schemes run by the banks, fill loan application forms online, send reminders for loan recovery; provide incentives such as upgradation of poor customers to become regular customers of banks.

By improving the health of the MFI a bigger goal to reach the poor will be achieved in the long run. The MFI has around five million clients at present and if the company becomes insolvent then the future of these clients is going to be impacted. The organization has interacted closely with these clients and therefore knows how to upgrade their financial state.

The tool is first of its kind in the microfinance industry. So far the microfinance technology providers have dealt with Management Information System and Information and Communication Technology. The tool has been built to present a quantitative model for overall operations of the MFI. The simulation of this model helps in predicting future scenarios.

This paper aims to provide a review of techniques that support risk management in product development projects using the concurrent engineering (CE) philosophy.

The Australia/New Zealand risk management standard AS/NZS 4360:1999 proposes a generic framework for risk management. This standard was adapted for product development projects in the CE environment. In this paper, existing techniques were reviewed for their applicability to processes in risk management; namely, techniques for establishing context, risk identification, risk assessment and treatment.

Risk management is an activity within project management that is gaining importance due to current business environment with a global focus and competition. The techniques reviewed in this paper are used on an ad hoc basis currently. A more risk focused approach is likely to result in an integration of several of these techniques, resulting in an increased effectiveness of project management.

The techniques reviewed in this paper can be used for the development of risk management tools for engineering and product development projects.

This paper provides a gist of techniques categorized in the form that they are applicable for implementation of risk management functions in product development projects using CE philosophy.

Focuses on consulting experiences utilizing simulation approaches that capture decision‐making processes in formulations that are transparent to the general manager. Examines the dual benefit of modelling in terms of not only providing forecasts and an objective framework for quantitative evaluations, but also in the softer sense of building consensus in management teams. Casts these experiences against theories of effective group decision making, and other decision support examples which focus on the use of models. Reconciles the circumstances of the case with the conditions specified for effective group working and suggests that the greatest contribution may be made to consensus decision making when the whole modelling approach, not just access to model outputs, is integrated into the decision‐making process, and where the model complexity is commensurate with the task complexity and the task familiarity of the management group.

This paper aims to analyse whether and how the Development Plan and Policies of Slovenian Tourism (SiPlan) could be improved systematically and systemically, enabling more comprehensive management of innovation.

The data were obtained within a comprehensive national innovation study. Data analysis was performed in four phases. In the initial phase, a link between the innovation project and SiPlan was established. In the next phase, which of the innovation factors are significantly correlated with the tourism destination development concept was identified. In the third phase, further policy potential for improving the innovation factors was identified. In the last phase, a systems approach was applied to develop a qualitative systems model, a causal loop diagram, taking into consideration the empirically identified strengths and weaknesses of the current SiPlan and other pertinent factors.

The results of empirical research indicate that SiPlan represents a valuable, but not optimum development model of Slovene tourism development. Therefore, the authors propose a qualitative tourism development model based on the research results and a systems dynamics methodology.

The work is important from the scientific point of view, i.e. as a methodology and research results that could be applied in further research activities. In addition, the results could be usefully used by policy makers by way of focusing on the most influential factors: policies that have a potential for the systems (holistic) and socially responsible development of tourism in Slovenia.