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Mediated free online bibliographic search services were offered to 70 academic chemists and 262 industrial scientists and technologists. Consistent with earlier studies of users and nonusers of computer‐readable bibliographic databases, generally negligible differences were found. Nor were the correlates of use in an industrial setting generally replicated in an academic setting. However, prior information ‘style’, satisfaction with more traditional information resources, and attitudinal predisposition to the possible utility of online search services have some small effect on subsequent usage of online services.

“All things are in a constant state of change”, said Heraclitus of Ephesus. The waters if a river are for ever changing yet the river endures. Every particle of matter is in continual movement. All death is birth in a new form, all birth the death of the previous form. The seasons come and go. The myth of our own John Barleycorn, buried in the ground, yet resurrected in the Spring, has close parallels with the fertility rites of Greece and the Near East such as those of Hyacinthas, Hylas, Adonis and Dionysus, of Osiris the Egyptian deity, and Mondamin the Red Indian maize‐god. Indeed, the ritual and myth of Attis, born of a virgin, killed and resurrected on the third day, undoubtedly had a strong influence on Christianity.

Industrial and academic users of online bibliographic searching over a year's time did not generally diminish their amount of use of other traditional manual means of information gathering activities. However, in comparison to less frequent users and nonusers, frequent users increased their reliance on librarians. Online users increased their appraisal of the adequacy of information services available to them, particularly as regards those aspects generally considered the primary benefits of online searching. Users positively increased their assessment of the utility of online searches to their work, and online bibliographic searching capability was subsequently adopted as a permanent feature in both the industrial and academic work settings.

This paper seeks to examine the influence of pricing orientation on the price‐setting process in industrial firms.

The authors designed a qualitative inquiry based on the principles of grounded theory with 44 managers in 15 industrial firms located across ten US states. These managers included CEOs, pricing and marketing professionals, and financial professionals working in three industries (automotive, building products and chemicals).

The study's results reflect similarities and differences in the experiences of managers in industrial firms using all three pricing orientations. It reveals stark contrasts by pricing orientation with respect to how firms organize for pricing, manage the pricing process, make product pricing decisions, manage the transition to more advanced pricing orientations, and develop internal capabilities to face uncertain and ambiguous decisions. The findings also uncover contrasting price‐setting processes by pricing orientation and the balanced used of scientific versus intuitive decision‐making processes.

Pricing is often a neglected element of the industrial marketing mix. This study offers a variety of organizational practices by pricing orientation. The results highlight how best‐in‐class companies that adopted modern pricing practices to derive product prices are organized and how they reach pricing decisions.

This study studies the commonly accepted pricing orientations and links them to organizational structure and decision‐making theory. This study contributes to bridging pricing and organizational theories.

The present increasingly tough economic climate has uncovered the need to go beyond the prevailing seller‐oriented models and company practices in order to capture the factors that essentially drive buyer companies. What is needed is a genuinely customer‐side concept that corresponds to offering. The purpose of this study is to develop a new concept labeled “customer needing” which emerged from the material collected in an industrial service setting.

The paper reports a case study of a typical high‐technology industrial service with a strong outsourcing trend. The empirical data consist of interviews with eight representatives from the seller company and 16 interviews from different customer companies.

A needing is based on the customers' mental models of their business and business strategies that affect their priorities, decisions, and actions. It is itself a mental model of how the customer conceives the fulfillment of a specific task. In this paper the needing is operationalized as a profile of three dimensions containing six functions that represent desired value in use for the customer: the doing dimension comprises a relieving and an enabling function; the experiencing dimension has an energizing and a sheltering function; and the scheduling dimension contains a time‐framing and a timing function. Empirical data are presented to illustrate the new concept.

This is a case study but the ensuing concept provides a framework for further research on value in use and mental models in an industrial service setting. The studied offering was a complex business service representing an outsourced function and the buyers were functional experts and higher‐level executives, all of them experts in the service in question.

The concept of customer needing extends knowledge of value in use and consequently represents an important tool in developing successful seller offerings. The shift of focus from offering to needing can explain why some sales attempts fail and can thus reveal new business opportunities.

In addition to highlighting the mental models driving companies' priorities and behavior, the study offers insights into value in use in an industrial service setting. The concept customer needing helps to analyze and describe value in use and provides a new buyer‐side concept corresponding to the offering concept.

The purpose of this paper is to “open up” the concept of customer satisfaction in industrial markets through arguing for a broader, contextually sensitive perspective to the phenomenon in its real‐life settings. The conceptual argumentation put forward in this paper is based on an action‐oriented research project on customer satisfaction in industrial markets conducted in two globally operating case organizations, the first one in paper machine manufacturing and the second one in production of high quality steel for industry. On the basis of the three steps highlighted in this paper – the inner context of a business relationship, the connected network of the customer‐supplier relationship, and the outer context of the connected network – it is argued that one can gain a more complete understanding of the context within which customer satisfaction actually emerges in industrial markets. The main function of the three steps proposed in this paper is to structure the inherent complexity and multiple facets of different contexts affecting customer satisfaction as a managerial phenomenon.

This paper seeks to present an overview of current trends in employing wireless solutions to engineering asset and maintenance management.

The paper reviews literature and technological advances in wireless technologies and their applications in engineering asset and maintenance management from the viewpoint of assessing their potential impact, use and penetration in industrial practice. Rather than attempting a literature survey, the paper highlights emerging opportunities, benefits and potential hurdles in the adoption of mobile application solutions for industrial assets.

Despite the fact that the use of advanced application solutions in manufacturing, production or process facilities takes place at a different scale, the emerging trend has already shown that mobile technologies have a great potential to redefine and re‐engineer the conventional setting for industrial asset and maintenance management. They have already begun to form the basis for offering advanced and smart solutions to remotely manage complex, high‐risk, and capital‐intensive assets, regardless of the geographical location, building agile information and knowledge networks. The key characteristics of the emerging environment include: 24/7 connectivity for active data management, enhanced web‐based interactivity, ready access to knowledge and information, and growth of use of advanced communication networks.

The paper focuses on analysing current trends and concludes by highlighting promising research directions in employing wireless and mobile solutions for engineering and maintenance asset management.

Managerial and engineering personnel, as well as practitioners, can examine on a case‐by‐case basis the specific benefits that can be offered by the introduction of mobile technologies for engineering asset and maintenance management.

The recent penetration of mobile technologies in industrial practice highlights the need to assess the benefits of the technology in maintenance engineering. Much of the literature focuses on the contribution of ICT in maintenance, without analysing the impact of mobile technologies. The paper goes some way towards examining and analysing the current practice and prospects of implementing mobile application solutions in maintenance.

In order to reveal why there are favorable growing environments in industrial clusters (IC), the author examines the effects of the HR environment on talent growth from five aspects: industrial clusters economy (ICE), industrial clusters HR policy (ICHRP), industrial clusters living setting (ICLS), industrial clusters culture (ICC) and industrial clusters HR management (ICHRM).

The sample for this study came from four IC in China. Exploratory factor analysis and SEM analyses were conducted to analyze data.

It proved that: the economy of ICE has a positive direct impact on the talent growth in the clusters; ICHRP has a positive direct impact on talent growth in the clusters; ICC does not have a direct impact on talent growth in the clusters; ICLS has a positive direct impact on talent growth in the clusters; the HRM of companies in IC has a positive direct impact on talent growth in the clusters; the culture and ICHRP has a positive direct impact on the HRM of companies in the clusters.

The paper helps to reveal why talent grows better in IC than in other regions. It offers theoretic support for government to set HR policy.

The purpose of this paper is to: investigate whether the foreign institutional investors in Taiwan herd towards the stocks in the same industry; identify the causes of industrial herding; analyze whether herding behavior impacts future industrial returns; and trace the changing pattern of industrial herding, especially during the 2007‐2008 financial crisis.

This paper applies Sias' herding measure to identify foreign institutional industrial herding behavior. Moreover, to identify the causes and impacts of herding, the authors use regression models to analyze the relationship between foreign institutional demand for stocks in some particular industries and industrial returns, controlling industrial market capitalization, the number of firms in the industry and industrial speculative intensity. The above methods are applied to the full sample period, as well as two sub‐periods, respectively, to trace the time‐varying trading behavior.

First, on average, foreign institutional investors herd in the Taiwan securities market. They follow each other into and out of the same industries. Second, they were momentum traders in the tranquil period from 2002 to 2006 and contrarian traders in the period of 2007‐2008 financial crisis. Third, such herding behavior has positive impacts on future industrial returns both in the tranquil period as well as in turbulent time. The authors thus conclude that foreign institutional investors demonstrated contrarian trading strategies to stabilize future industrial returns in the financial crisis period; they buy past losers to support the prices and sell past winners to suppress the price volatility.

This paper investigates foreign institutional herding behavior in an emerging market, Taiwan on the micro setting of industrial base. It identifies the causes and impacts of foreign institutional industrial herding from the outlook of information‐base versus non‐information‐base trading. It also traces time‐varying herding behavior, especially during the 2007‐2008 financial crisis. This paper provides useful information to investors participating in emerging markets like Taiwan.