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Article
Publication date: 27 May 2022

Konstantinos Mantzaris and Barbara Myloni

This quantitative study seeks to explore HR professionals' perceptions regarding the adoption of technological applications under the fourth industrial revolution on 25 critical…

Abstract

Purpose

This quantitative study seeks to explore HR professionals' perceptions regarding the adoption of technological applications under the fourth industrial revolution on 25 critical human resource management (HRM) challenges. Additionally, the authors compare data for potential cross-cultural differences.

Design/methodology/approach

A total sample of 251 HR professionals from 11 countries was divided into four different cultural clusters. They were asked about their attitudes to the most important HRM challenges when managing industrial relations. A 25-item structured Likert five-point scale questionnaire was used to explore the human vs technology relation and examine if there were any significant differences between clusters for each of the challenges.

Findings

The results suggest that most HR professionals believe that the use of technology instead of people cannot solve entirely human-centered and emotional based challenges, as those seem to be less exposed to machinery. Moreover, their views on only two of the 25 challenges present significant differences between cultural clusters, regarding making decisions solely on personal interest and managing confidential information after terminating employment.

Originality/value

This paper constitutes the first attempt of addressing the impact of the fourth industrial revolution on HRM challenges at a cross-cultural level. It is plausible that globalization and the fourth industrial revolution affect the perceptions of HR professionals worldwide. The study shows that respondents' perceptions about the “human vs technology” dilemma point toward the same direction, irrespective of their cultural background: that of enhancing human worker's role in business in the age of rapid technological advancements. In addition, the way our sample was drawn, taking into account the top Global Competitiveness Index 4.0 countries, makes our results robust and reliable.

Details

International Journal of Manpower, vol. 44 no. 1
Type: Research Article
ISSN: 0143-7720

Keywords

Article
Publication date: 28 February 2023

Yongjiang Shi, Jialun Hu, David Tianxin Shang, Zheng Liu and Wei Zhang

In the past two decades, manufacturing has witnessed significant transformations alongside ecological challenges. Meanwhile, industrial 4.0 digital technologies have accelerated…

Abstract

Purpose

In the past two decades, manufacturing has witnessed significant transformations alongside ecological challenges. Meanwhile, industrial 4.0 digital technologies have accelerated industrialisation with potentials of innovation in the context of circular economy. However, current concepts and models are fragmented and impractical. This paper aims to develop a holistic view integrating the three bodies of knowledge – industrialisation, ecologicalisation and digitalisation (IED) – in order to achieve sustainable development.

Design/methodology/approach

Critical literature review is conducted across three bodies of knowledge. Key themes are summarised with the identification of research gaps. A theoretical framework is synthesised and developed aiming to achieve synergy from IED with the modules, integration architecture, mechanism and dynamic paths.

Findings

First, the authors review and develop three conceptual models of ecologicalised industrialisation (IE3), industrial system digitalisation (D1) and digital technology industrialisation (D2) separately. Second, the authors propose a theoretical framework seeking to synthesise the above three conceptual models together to form the IED. Third, the authors design a process orientated abductive approach to improve and validate the IED framework.

Originality/value

This study contributes to the limited literature addressing the linkage of IED by integration different perspectives to develop theory in a novel way. Practically, it provides important tools for organisations to consider resource cascading in combination with digitalisation during the industrial system design.

Details

Industrial Management & Data Systems, vol. 123 no. 4
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 30 November 2022

Alpana Agarwal and Ravindra Ojha

Micro, Small, Medium Enterprises (MSMEs) are witnessing an accelerated transformation by the advent of Industry-4.0 (I4.0) in the post-pandemic period. It is offering promising…

Abstract

Purpose

Micro, Small, Medium Enterprises (MSMEs) are witnessing an accelerated transformation by the advent of Industry-4.0 (I4.0) in the post-pandemic period. It is offering promising customer responsiveness, competitiveness, business growth and sustainability and thereby, compelling its integration to MSMEs. Therefore, it is imperative for researchers to explore Industry 4.0 challenges and their specific implementation requirements and also provide useful insights to the stakeholders.

Design/methodology/approach

This research paper has identified, explained and analysed various determinants of the I4.0 implementation, in MSME context. Focus group approach has been applied for taking inputs from experts for developing the House of Quality (HOQ) tool of the Quality Function Deployment (QFD) methodology from the Total Quality Management (TQM) tool-box.

Findings

Based on the responses and after applying QFD, a conceptual model suggesting relevant strategies to execute I4.0 by Indian MSMEs has been developed. The model highlights three key challenges being faced by the Indian MSMEs –Top management support, Incompatible resources and Transition cost. The model also reveals vital few designer's descriptors – Cultural reorientation, IT enabled digitization, Process automation and knowledge and skill in I4.0 implementation (Knowhow) for a structured implementation of I4.0.

Practical implications

The evolved HOQ framework has provided some useful insights - priority areas in the MSME challenges and the designer's descriptors for I4.0 implementation in MSME. The research has also provided the understanding of the dynamics between the I4.0 components through the 10 × 10 interrelationship matrix of the HOQ. Farsighted MSME leaders, practising consultants, sourcing managers and policy makers can use the developed framework as a reference in formulating tactics to mitigate the I4.0 implementation barriers.

Originality/value

The non-conventional application of HOQ in the QFD approach from the TQM tool-box is a useful value addition to the TQM practitioners. The useful insights to the MSME leaders, policy makers, sourcing managers of OEM, consultants engaged in I4.0 transformation and academic researchers are the other contribution.

Article
Publication date: 16 March 2023

Lucy Kibe, Tom Kwanya and Hesbon Nyagowa

The fourth industrial revolution (4IR) has changed the way people operate. All sectors of the economy have been affected by this technological advancement. However, little is…

Abstract

Purpose

The fourth industrial revolution (4IR) has changed the way people operate. All sectors of the economy have been affected by this technological advancement. However, little is known of how 4IR technologies are used in Africa. This paper aimed to investigate how 4IR technologies can be harnessed to support sustainable development in Africa. The objectives of the study were to: examine the infometric patterns of research production on 4IR technologies for sustainable development in Africa; explore the perception of 4IR technologies and their potential for sustainable development in Africa; investigate the extent to which 4IR technologies have been harnessed to support sustainable development in Africa; determine the factors influencing the use of 4IR technologies for sustainable development in Africa; and identify the strategies which can be used to harness 4IR technologies for sustainable development in Africa.

Design/methodology/approach

The study applied a mixed methods research approach. Quantitative data was collected through bibliometrics analysis while qualitative data was collected by use of systematic literature review. Data was collected from Google Scholar using Harzing's “Publish or Perish” software and analysed using Microsoft Excel, Notepad, VOSviewer and Atlas.ti and presented using tables, graphs and figures.

Findings

The study retrieved 914 research publications on 4IR and sustainable development in Africa. It emerged that production of research on the subject has increased gradually over the years. The findings reveal that Africa is aware of the potential of 4IR for sustainable development. In fact, it emerged that 4IR technologies are being used to support education, health services, tourism, e-commerce, records integrity and project management. Some of the factors that inhibit the use of 4IR for sustainable development Africa include lack of relevant policies, low skill levels in 4IR technologies, inadequate infrastructure and lack of stakeholder involvement. This study recommends the development of policies in 4IR, capacity building and upgrading of infrastructures. The findings can be used by governments in Africa to harness 4IR technologies for sustainable development.

Originality/value

The research is original in scope and coverage.

Details

Technological Sustainability, vol. 2 no. 3
Type: Research Article
ISSN: 2754-1312

Keywords

Abstract

Details

Tourism Innovation in the Digital Era
Type: Book
ISBN: 978-1-83797-166-4

Article
Publication date: 6 July 2023

Veepan Kumar, Prem Vrat and Ravi Shankar

Industry 4.0 has received significant attention in today's competitive business market, necessitating a restructuring of functional domains in nearly every manufacturing…

Abstract

Purpose

Industry 4.0 has received significant attention in today's competitive business market, necessitating a restructuring of functional domains in nearly every manufacturing organization. A comprehensive strategy to improve performance in preparation for Industry 4.0 implementation necessitates several steps, one of which is the establishment of performance outcomes (POs). The aim of this paper is to identify and rank the POs realized due to the adoption of Industry 4.0 enablers.

Design/methodology/approach

Based on an extensive literature review and inputs received from experts, a comprehensive list of enablers and the POs was prepared and finalized. This paper proposes a framework based on hybrid solution methodology, namely Neutrosophic Analytical Hierarchy Process (N-AHP) and Neutrosophic Combined Compromise Solution (N-CoCoSo), to rank the POs realized due to the adoption of Industry 4.0 enablers. The N-AHP methodology has been adopted to calculate the relative weights of the Industry 4.0 enablers. In comparison, the N-CoCoSo method has been adopted to rank the POs of Industry 4.0.

Findings

The proposed framework is applied to an Indian manufacturing organization to test the organization's practical applicability. Additionally, sensitivity analysis is also carried out to check the steadiness of the proposed framework. The findings of this study revealed that “Improved responsiveness to market conditions in today's competitive business environment” is the top-ranked PO of Industry 4.0, followed by “Enhanced competitiveness and better market share”, “Better product quality, through smart management of production process” and “Reduction in manufacturing waste and environmental sustainability” which could be realized due to adoption of its enablers.

Practical implications

This research would aid practitioners by enhancing the practitioners' capacity to understand and prioritize the various POs resulting from implementing Industry 4.0 enablers. Embracing a clear strategic plan will further assist practitioners in improving the efficiency of Industry 4.0 implementation.

Originality/value

Previous literature has only addressed the relationship between Industry 4.0 enablers and POs in a limited way. This paper attempts to compile a comprehensive list of Industry 4.0 enablers relevant to manufacturing organizations in order to fill this knowledge and research gap.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 29 August 2023

Patrick van Esch

The recent pandemic disrupted the way in which businesses transact with each other. In response to maintaining cleanliness in business-to-business (B2B) settings, artificial…

Abstract

Purpose

The recent pandemic disrupted the way in which businesses transact with each other. In response to maintaining cleanliness in business-to-business (B2B) settings, artificial intelligence (AI)-enabled robots have been adopted as substitutes for cleaning personnel, yet their implications remain largely underexamined. This study aims to examine B2B buyer responses to cleaning information notices (human vs AI-enabled agent) placed at either the entry to the premises or the sales counter, thereby adding to the nascent literature in this line of inquiry.

Design/methodology/approach

Three field experiments were conducted across diverse B2B businesses (wholesalers in Studies 1–2 and a commercial business in Study 3). To achieve greater empirical rigor and generalizability, this research used diverse stimuli across different B2B settings. In addition, the results ruled out alternate explanations and shed light upon political ideology as a boundary condition. Finally, a single-paper meta-analysis confirmed H1, consolidating the established effect.

Findings

Featuring over 1,000 B2B buyers, the results show that politically liberal B2B buyers express greater preference for human over AI-performed cleaning while labor-orientated buyers are indifferent. Importantly, this effect is driven by greater relaxation associated with humans, which in turn, increases their future patronage and referral intent.

Originality/value

The results enrich the collective knowledge of the adoption of AI-enabled robots, reinforcing for marketing practitioners and businesses that the reliance on human-based outcomes remains a preferred touchpoint in B2B settings, particularly for liberals.

Details

Journal of Business & Industrial Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 6 February 2024

Sara Maia, José Pedro Teixeira Domingues, Maria Leonilde R. Rocha Varela and Luis Miguel Fonseca

The focus of this research is to investigate if user-generated content (UGC) generated in the Booking platform can support quality management improvement within the hospitality…

Abstract

Purpose

The focus of this research is to investigate if user-generated content (UGC) generated in the Booking platform can support quality management improvement within the hospitality industry by increasing customer satisfaction and eliminating defects more efficiently. Hence, it contributes to understanding how data-driven companies can rely on customer data to focus on innovation and performance improvement to meet customer requirements, eliminate defects and increase customer satisfaction.

Design/methodology/approach

Following the literature review, information was collected from the digital platform Booking, encompassing 15 hotel industry companies in Portugal Porto and Braga regions, selected due to their high number of customer reviews. This data was organized and categorized, eliminating all unnecessary information for the research and building an Excel database. The database was subsequently analysed with SPSS and Voyant software, performing statistical analysis, hypothesis testing and text-mining techniques to analyse the comments. After these analyses, applying quality tools allowed for more in-depth conclusions.

Findings

The research results highlight that customers' most relevant requirements in the Portuguese hospitality industry are breakfast, parking and a swimming pool. It was also possible to realize that the location is an attractive requirement, the bathroom is a must-be requirement and breakfast is a performance requirement. The results also allowed us to answer the most critical research question: “Is user-generated content a valuable aid to quality?” the answer is yes since it was possible to use the data to find improvements and faults/failures in the services.

Originality/value

The results of this study represent an essential step towards a complete understanding of how to take advantage of UGC within the hospitality industry by establishing a solid base of techniques, methods and quality tools for UGC analysis that can be applied in future research on different industry sectors.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

Keywords

Article
Publication date: 29 September 2023

Lutamyo Nambela

The purpose of this study was to review the information on the scientific efforts and achievements in sustainable industrial textile applications of natural colourants. Then the…

Abstract

Purpose

The purpose of this study was to review the information on the scientific efforts and achievements in sustainable industrial textile applications of natural colourants. Then the paper suggests the ways of improving the industrial textile applications of plant-based colourants.

Design/methodology/approach

The literature on the chemistry, sources and extraction of plant-based natural colourants was reviewed. The reviewed information was analysed and synthesised to provide techniques for selecting sustainable extraction methods, possible sustainable textile applications of natural colourants and the challenges which hinder industrial textile applications of plant-based natural colourants. The ways of overcoming the challenges of the industrial textile applications of plant natural colourants were suggested. Lastly, the current situation of industrial application of natural dyes in textiles is presented.

Findings

Despite the scientific achievement to overcome the challenges of natural colourants for textiles, the global industrial application of natural colourants is still low. Inadequate knowledge of the dyers results into poor performance of the natural dyed textile. The natural dyed textiles are expensive due to the scarcity of raw materials for manufacturing of natural colourants. The selection of suitable extraction, application methods and type of substrate should consider the chemistry of the particular colourant. The society should be educated about the benefits of natural dyed textiles. Cultivation of colourant-bearing plants should be promoted to meet the industrial material demand.

Originality/value

The paper provides a synthesized collection of information about the source, chemistry, extraction, textile application and challenges of plant-based natural colourants. The reviewed information was analysed and synthesised to provide techniques for selecting sustainable extraction methods, possible sustainable textile applications of natural colourants and the challenges which hinder industrial textile applications of plant-based natural colourants. The ways of overcoming the challenges of the industrial textile applications of plant natural colourants were suggested.

Details

Research Journal of Textile and Apparel, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1560-6074

Keywords

Book part
Publication date: 5 October 2023

Louise B. Kringelum, Lucia Mortensen and Jens Holmgren

This chapter explores how industrial PhD students are engaged in authentic leadership processes while coping with challenges through self-leadership. The authors illustrate how…

Abstract

This chapter explores how industrial PhD students are engaged in authentic leadership processes while coping with challenges through self-leadership. The authors illustrate how self-leadership can be a helpful approach to managing the leading-and-being-led dilemma. They argue that self-leadership is a process of goal achievement in collaboration with key stakeholders and, therefore, an important aspect of authentic leadership. The authors identify four aspects of self-leadership that influence authenticity: roles, resources, relations and results. Kringelum, Mortensen and Holmgren call for research into the emergence of self-leadership and authentic leadership, the leadership capabilities required and the double-sidedness and dilemmas inherent in such emergences across different contexts.

Details

The Emerald Handbook of Authentic Leadership
Type: Book
ISBN: 978-1-80262-014-6

Keywords

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