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Article
Publication date: 1 October 2003

Donald Ace Morgan, John Sneed and Laurie Swinney

This article examines the perceptions of both administrators and faculty relating to the validity of student evaluations and the existence of possible biasing factors. The…

Abstract

This article examines the perceptions of both administrators and faculty relating to the validity of student evaluations and the existence of possible biasing factors. The results indicate that administrators believe student evaluations measure teaching effectiveness to a greater degree than faculty, while faculty members believe their personality is the primary determinant of ratings on student evaluations. Faculty also believe that the type of course, the work load of a course, and the grade distribution of a course have a larger impact on student evaluations when compared with administrators’ beliefs.

Details

Management Research News, vol. 26 no. 7
Type: Research Article
ISSN: 0140-9174

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Article
Publication date: 18 May 2020

Anna V. Bodiako, Svetlana V. Ponomareva, Tatiana M. Rogulenko, Margarita V. Melnik and Viktor V. Gorlov

The purpose of the research is to develop scientific and methodological recommendations for indicative evaluation and systemic management of the professional and…

Abstract

Purpose

The purpose of the research is to develop scientific and methodological recommendations for indicative evaluation and systemic management of the professional and qualification potential of the digital society and to approbate them by the example of modern Russia.

Design/methodology/approach

The authors use the proprietary algorithm of the creation and implementation of the professional and qualification potential of the digital society. Based on the new algorithm, a proprietary methodology of indicative evaluation of the professional and qualification potential of the digital society is developed.

Findings

The authors offer a complex of recommendations for systemic management of the professional and qualification potential of the digital society and their approbation by the example of Russia in 2020, which allow achieving high effectiveness of this management. The results of approbation of the proprietary methodology and recommendations by the example of Russia in 2020 showed that the professional and qualification potential of the digital society is rather high and well-balanced; it is normal but has perspectives for an increase. There is an imbalance, which is caused by the domination of the development of the education market over the market of labor and entrepreneurship. Based on this, managerial measures are recommended for the development of the professional and qualification potential of the digital society in Russia.

Originality/value

The offered algorithm sets the foundation of an expanded view of the studied process, according to which the professional and qualification potential of the digital society is not only limited by the educational market but also covers the labor market and entrepreneurship. This view is revolutionary for modern Russia. The advantages of the authors’ methodology of indicative evaluation of the professional and qualification potential of the digital society include the usage of the complete set of qualitative and quantitative indicators, delimitation of indicators as to the stages of the algorithm, and the improved matrix for treatment of the results.

Details

International Journal of Sociology and Social Policy, vol. 41 no. 1/2
Type: Research Article
ISSN: 0144-333X

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Book part
Publication date: 12 August 2017

Lisa M. Dilks, Tucker S. McGrimmon and Shane R. Thye

To determine the role of status information conveyance in a negative reward allocation setting.

Abstract

Purpose

To determine the role of status information conveyance in a negative reward allocation setting.

Methodology

Using previously published experimental data, we test the relative effects of status information conveyed by expressive and indicative status cues on the allocation of a negative reward. Further, we construct an alternative graph theoretic model of expectation advantage which is also tested to determine its model fit relative to the classic model of Reward Expectations Theory.

Findings

Results provide strong support for the conclusion that status information conveyed by expressive status cues influences reward allocations more than information conveyed by indicative cues. We also find evidence that our alternative graph theoretic model of expectation advantage improves model fit.

Originality

This research is the first to test the relative impact of expressive versus indicative status cues on the allocation of negative rewards and shows that status characteristics can have differential impacts on these allocations contingent on how characteristics are conveyed. Furthermore, the research suggests a graph theoretic model that allows for this differentiation based on information conveyance and provides empirical support for its structure in a negative reward allocation environment.

Research limitations

Future research is required to validate the results in positive reward situations.

Social implications

The results show that an individual’s expectations are altered by varying the manner in which status information is presented, thereby influencing the construction and maintenance of status hierarchies and the inequalities those structures generate. Thus, this research has implications for any group or evaluative task where status processes are relevant.

Details

Advances in Group Processes
Type: Book
ISBN: 978-1-78743-192-8

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Article
Publication date: 9 November 2015

Mohammad A. Hassanain and Ali Iftikhar

The purpose of this paper is to present an IDEF0 framework model for the post-occupancy evaluation of school facilities, and the findings of a case study to demonstrate…

Abstract

Purpose

The purpose of this paper is to present an IDEF0 framework model for the post-occupancy evaluation of school facilities, and the findings of a case study to demonstrate the applicability of the framework.

Design/methodology/approach

The framework model consists of five sequential processes, namely: first, identify the performance requirements of school facilities; second, conduct a walk-through evaluation and a focussed group discussion; third, develop and administer a user satisfaction survey; fourth, analyze the collected data and report the findings; and fifth, develop a plan of remedial actions.

Findings

The case study demonstrates the applicability of the framework through presenting the findings of an indicative evaluation of the major technical and functional elements of performance carried out on a school building in city of Khobar, Eastern Province of Saudi Arabia. The school users were satisfied with the qualities of the thermal comfort, visual comfort, fire protection, functional spaces in the school and the interior and exterior appearance of the school. The case study also resulted in developing a plan of remedial actions to improve the performance of the school.

Practical implications

The framework model provides a descriptive and systematic approach for evaluating the technical and functional performance of existing school facilities. The approach followed in collecting the data, designing the user satisfaction survey, analyzing and reporting the findings can be applied to any school building, upon the needed customization, irrespective of location.

Originality/value

The paper is particularly beneficial for design professionals, school administrators and facilities managers responsible for the design and operation of school facilities.

Details

Structural Survey, vol. 33 no. 4/5
Type: Research Article
ISSN: 0263-080X

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Book part
Publication date: 9 July 2004

Robert K Shelly

Expectation states theories linking status and behavior enhance our understanding of how social structures organize behavior in a variety of social settings. Efforts to…

Abstract

Expectation states theories linking status and behavior enhance our understanding of how social structures organize behavior in a variety of social settings. Efforts to extend behavioral explanations anchored in state organizing processes based on emotions and sentiments have proceeded slowly. This chapter presents a theory of how emotions organize observable power and prestige orders in groups. Emotions are conceptualized as transitory, intense expressions of positive and negative affect communicated from one actor to another by interaction cues. These cues become the basis of long-lasting sentiments conceptualized as liking and disliking for other actors. Sentiments become the foundation for differentiated social structures and hence, performance expectations. This chapter describes how such a process may occur and develops theoretical principles that link emotions, sentiments, and performance expectations.

Details

Theory and Research on Human Emotions
Type: Book
ISBN: 978-0-76231-108-8

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Article
Publication date: 1 May 2006

Nikos Manouselis and Constantina Costopoulou

An issue of increased interest in metadata research concerns finding ways to store, in the metadata of an information resource, data regarding the resource's quality. The…

Abstract

Purpose

An issue of increased interest in metadata research concerns finding ways to store, in the metadata of an information resource, data regarding the resource's quality. The purpose of this paper is to present a metadata schema that facilitates representation and storage of data related to the quality of an e‐commerce resource, the e‐commerce evaluation metadata (ECEM) schema.

Design/methodology/approach

A study of quality approaches that can be applied for the evaluation of e‐commerce resources is provided. The ECEM schema structure and elements are described. To demonstrate how ECEM can be used, two indicative examples are given: describing an e‐commerce quality approach, and storing quality evaluation results. A discussion about the validation and implementation of ECEM is also provided.

Findings

It has been demonstrated that ECEM can be effectively used to describe e‐commerce quality approaches. ECEM also facilitates the structured representation and storage of quality evaluation results. It is recommended that ECEM metadata be encoded using the eXtensible markup language (XML); thus, a corresponding XML schema has been produced.

Originality/value

Metadata about resources' quality has been developed ad hoc, according to the needs of each particular application domain, and cannot be applied in other contexts. E‐commerce is one application domain where no such contributions currently exist. ECEM is a step towards the reusable and interoperable storage of quality information in metadata. It is expected to facilitate a large number of potential applications, such as quality‐oriented search of e‐commerce resources and reusable storage of evaluation results.

Details

Online Information Review, vol. 30 no. 3
Type: Research Article
ISSN: 1468-4527

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Article
Publication date: 31 December 2002

Wolfgang F. E. Preiser

Over the past 30 years, both the governmental and private sectors have made use of a feedback mechanism, which helps improve the quality of environments: post‐occupancy…

Abstract

Over the past 30 years, both the governmental and private sectors have made use of a feedback mechanism, which helps improve the quality of environments: post‐occupancy evaluation (POE) or similar systematic processes, which gauge the satisfaction with, and importance of, the designed and built environment. How does this process work, what kind of input does it require? What value, if any, does it add to the core business of an organisation? When should it be carried out, and how should the resulting data be used in enhancing the quality of existing and future buildings? Who should commission POEs and who should be in charge of developing databases, which can be used for benchmarking and the development of building performance criteria for future projects? What is the cost of these POEs in relationship to the benefits to be derived? All of these questions will be addressed in this paper.

Details

Journal of Corporate Real Estate, vol. 5 no. 1
Type: Research Article
ISSN: 1463-001X

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Article
Publication date: 10 July 2009

Maartje Maarleveld, Leentje Volker and Theo J.M. van der Voordt

The purpose of this paper is to present a toolkit to measure employee satisfaction and perceived labour productivity as affected by different workplace strategies. The…

Abstract

Purpose

The purpose of this paper is to present a toolkit to measure employee satisfaction and perceived labour productivity as affected by different workplace strategies. The toolkit is being illustrated by a case study of the Dutch Revenue Service.

Design/methodology/approach

The toolkit has been developed by a review of literature and tools for data‐collection. The toolkit has been tested and explored further in a number of case studies.

Findings

The toolkit includes a working environment diagnostic tool for an indicative or diagnostic evaluation, a list of key performance indicators that can be used for benchmarking purposes, and a space utilization monitor to measure the occupancy of workplaces. Data collected with the tool provides organizations with a clear picture of user experience of the working environment on its own, in comparison to other organizations and in comparison to the goals of the organization. Employees are also asked to rank the issues in order of importance to overall satisfaction and perceived productivity.

Research limitations/implications

The modules on economic added value and costs to explore the facility costs effects of different office concepts have not been tested yet.

Practical implications

The toolkit and the data from case studies can be used by managers to support decision making on interventions with regard to the organizations' accommodation policy, re‐designing or adaptation of the present building, or moving to another building. Scientifically, the data from case studies and cross case analyses can be used to explore and test hypotheses about the best possible fit between people, processes and place.

Originality/value

Although a number of data collection tools have been developed earlier, the strength of the present toolkit is its integral approach and is applicability to both traditional and innovative offices.

Details

Journal of Facilities Management, vol. 7 no. 3
Type: Research Article
ISSN: 1472-5967

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Article
Publication date: 1 January 2006

Brian Murphy and Rongmei Wang

The purpose of this paper is to evaluate the applicability of the stakeholder relationship marketing model, a new marketing model, to Chinese businesses.

Abstract

Purpose

The purpose of this paper is to evaluate the applicability of the stakeholder relationship marketing model, a new marketing model, to Chinese businesses.

Design/methodology/approach

Within the stakeholder relationship marketing model holistic marketing performance is reflected in the delivery of long‐term economic, social, and environmental value to customer, employee, supplier, community, and shareholder stakeholders of a business in order to enhance sustainable financial performance. Stakeholder relationship marketing performance is measured in a stakeholder performance appraisal. The applicability of the Western stakeholder relationship marketing model in the Chinese context is tested by undertaking stakeholder performance appraisals on two Chinese businesses.

Findings

Results show that the performance of the two Chinese businesses is in line with the 57 Western businesses in the Future Research Group stakeholder performance appraisal benchmark database, and that the stakeholder relationship marketing model is applicable to the Chinese context both philosophically and practically.

Research limitations/implications

The results can be considered as an indicative evaluation of stakeholder relationship marketing in China as a foundation for definitive validation from planned research on more Chinese businesses.

Practical implications

The stakeholder performance appraisal provides Chinese businesses with a perceptual overview of holistic marketing performance and concomitant business financial performance from stakeholders. These data enable Chinese businesses, like their Western counterparts, to plan stakeholder relationship marketing strategies to enhance marketing performance and to predict future financial performance.

Originality/value

This study extends the newly developed stakeholder relationship marketing model from a Western context to the Chinese context and demonstrates the congruence between Western and Chinese holistic business philosophy.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 18 no. 1
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 18 September 2019

Rajat Gupta, Matthew Gregg and Rohini Cherian

The field of building performance evaluation (BPE) forms a fragmented whole with tools and methods that are not widely applicable. In response, the purpose of this paper…

Abstract

Purpose

The field of building performance evaluation (BPE) forms a fragmented whole with tools and methods that are not widely applicable. In response, the purpose of this paper is to develop and demonstrate a novel BPE framework to bring consistency and flexibility in evaluating actual building performance.

Design/methodology/approach

The paper critically reviews and evaluates existing BPE methods and techniques and situates them in different building life stages. Using a hierarchical approach, a “BPE framework” is devised for new and existing buildings as well as refurbishments. The working of the BPE framework is demonstrated by applying it to four discreet BPE studies to enable cross-comparison of different BPE approaches based on their stage of application, depth and duration of BPE investigations.

Findings

The framework is designed to have four graduated levels starting at the “basic” level and developing incrementally to “core”, “comprehensive” and “advanced” levels, thereby focussing on “need to know” rather than “nice to have”. The framework also offers a mechanism to map different types of BPE studies with varying scope and content.

Practical implications

As we enter a world of smart meters and smart buildings, we are transitioning into a new future of understanding building performance. The study helps to better understand which BPE method can be used to study what aspect of building performance and in what building lifecycle stage, against time, cost and user expertise.

Originality/value

The graduated and flexible framework helps to bring consistency in evaluating building performance in an otherwise fragmented field, to help improve building performance.

Details

International Journal of Building Pathology and Adaptation, vol. 38 no. 1
Type: Research Article
ISSN: 2398-4708

Keywords

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