Search results

1 – 10 of over 14000
To view the access options for this content please click here
Article
Publication date: 3 April 2018

Abbas Tarhini, Manal Yunis and Abdul-Nasser El-Kassar

The purpose of this paper is to present an innovative agile methodology that proposes fundamental changes in managing the development of in-house information systems in…

Abstract

Purpose

The purpose of this paper is to present an innovative agile methodology that proposes fundamental changes in managing the development of in-house information systems in small- and medium-sized enterprises (SMEs) and benchmarks it with one of two database technologies enabling these systems to be both efficient and competitive.

Design/methodology/approach

The objectives are achieved by presenting an elaborated design of the agile methodology that manages the system development process by addressing three basic components: roles played by system players, process needed to fulfill the system development, and artifacts to document the project. A case study is conducted as a proof of the effectiveness of the proposed methodology and measures whether the selection of the database technology affects the effectiveness of the system development process.

Findings

Results show that, compared with traditional methodologies, the proposed methodology reduced the cost of system development and testing by 30 percent and enhanced the IT – business alliance. Further, this work found that the selection of a suitable database technology is strongly related to the complexity and interrelationships between the data used.

Originality/value

Such research did not receive the needed attention (Hunter, 2004) even in the past decade. Successful adoption of IT by companies could be in the form of customized IS which could be expensive for SMEs to adopt due to a lack in technical expertise and financial resources. The proposed methodology has the potential to promote sustainable development through helping SMEs in reducing the time and cost of IT project development.

Details

Benchmarking: An International Journal, vol. 25 no. 3
Type: Research Article
ISSN: 1463-5771

Keywords

To view the access options for this content please click here
Article
Publication date: 4 September 2017

Charles Ikerionwu, David Edgar and Edwin Gray

The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to…

Abstract

Purpose

The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a service provider’s BPO-IT framework that provides in-house IT function (software) required to process client services.

Design/methodology/approach

The multi-case study adopted an exploratory sequential mixed method research approach. In the first instance, seven BPO service provider organisations were investigated in the qualitative phase and 156 in the quantitative phase, respectively.

Findings

The adoption of the developed framework indicates that it could reduce failures in BPO relationships through reduced turnaround time in processing client services, improved quality of service, reduced cost, improved client and provider’s competitiveness, and confidentiality of client operations. Outsourcing clients could lay the foundation for a successful relationship by adopting a selection process that could choose the right provider.

Originality/value

The paper reveals BPO-IT organisation’s operation towards in-house provision of software required to process client services. A research exploring BPO service providers from a top outsourcing destination like India could provide offshore outsourcing clients the information to move towards onshore outsourcing.

Details

Business Process Management Journal, vol. 23 no. 5
Type: Research Article
ISSN: 1463-7154

Keywords

To view the access options for this content please click here
Article
Publication date: 5 August 2019

Yidnekachew Tesmamma Daget and Hong Zhang

The industrialized housing system (IHS) is regarded as an effective building philosophy based on off-site construction techniques to achieve rapid and cost-effective…

Abstract

Purpose

The industrialized housing system (IHS) is regarded as an effective building philosophy based on off-site construction techniques to achieve rapid and cost-effective housing development. The purpose of this paper is to develop a multi-criteria decision-making support system (DMSS) model for the evaluation of housing systems to select the relevant decision factors and to identify the types and characteristics of suitable IHSs for application in a mass housing development.

Design/methodology/approach

A multi-criteria DMSS model with the analytical hierarchy process was designed. Based on the literature review and also the response of the ten experts’ interviews, 30 decision factors were identified for evaluation. In addition, 5 IHSs were considered as a case study for testing the model. Then, 30 professionals participated in a questionnaire survey conducted to evaluate the priority vector importance level of the decision factors and housing systems.

Findings

The result of the decision-making process showed that the top three decision factors are customer needs, supply chain and the construction industry. In addition, both precast concrete beam and slab blocks, as well as agro stone panels are identified as suitable housing systems. The systems have the characteristics of being lightweight, easy to produce and erect, and cost-effective, and they use local input resources and semi-skilled labor. The findings also revealed the potential and practicality of the model among multiple alternatives across multiple decision factors.

Research limitations/implications

The study has faced the limitations of available professionals and experts who have rich experience in the application of IHSs. In addition, there were few types of alternative IHSs and limited practice of IHSs implementation in large-scale housing construction. These challenges caused limitations to the relevant data collection. In order to address these challenges, all the available experts from the different sectors of the construction industry with the experience of IHSs construction are invited to participate and the available alternative IHSs in the market are selected for evaluation.

Practical implications

The rational evaluation method used to determine the important decision factors and the general characteristics of the suitable housing systems can help housing developers and decision makers in developing countries to make informed and effective decisions.

Social implications

The findings of the study help to address the challenge of lack of sufficient housing supply to the overwhelming housing demand that exists and identify the most important decision factors and suitable housing systems that can be applied for the rapid and decent large-scale housing developments at an affordable price.

Originality/value

This paper bridges the knowledge gaps that exist regarding the identification and evaluation of IHSs in Ethiopia. This study can help practitioners, housing developers, and decision makers to make informed and effective decisions regarding the evaluation and selection of IHSs.

To view the access options for this content please click here
Article
Publication date: 27 March 2007

Daniel Magid

This paper examines application lifecycle management (ALM) and how it can benefit the outsourcing of application development.

Downloads
422

Abstract

Purpose

This paper examines application lifecycle management (ALM) and how it can benefit the outsourcing of application development.

Design/methodology/approach

This is a viewpoint paper.

Findings

ALM products address the critical development needs of developers, IT managers, and CIOs by allowing all to function in a cohesive distributed environment with outsourced components.

Originality/value

The paper will be of interest to managers involved in the outsourcing of application development.

Details

Strategic Direction, vol. 23 no. 4
Type: Research Article
ISSN: 0258-0543

Keywords

To view the access options for this content please click here
Article
Publication date: 1 September 2001

Harrison Kibet Bii and Patrick Wanyama

Presents the findings of a study which examined the impact of automation on the job satisfaction among library staff of the Margaret Thatcher Library (MTL), Moi…

Downloads
2860

Abstract

Presents the findings of a study which examined the impact of automation on the job satisfaction among library staff of the Margaret Thatcher Library (MTL), Moi University, Kenya. With the exception of the university librarian, his deputy and the systems librarian who were interviewed face to face, questionnaires were distributed to all other library staff. An 80 percent response rate resulted and data were coded and analysed. It was established that there were myriad problems within the library regarding training and access to automated systems of interest. However, MTL staff members viewed automation as enrichment and a source of satisfaction to their jobs. For automation to boost the staff members’ job satisfaction, concrete plans for consistent structured in‐house training, free access to the available software, additional systems staff, and centralised databases, among others, must be implemented.

Details

Library Management, vol. 22 no. 6/7
Type: Research Article
ISSN: 0143-5124

Keywords

To view the access options for this content please click here
Article
Publication date: 1 October 2005

Annika Granebring and Péter Révay

To describe the establishment of a Swedish enterprise resource planning (ERP) competence centre (CC), with assistance from Finnish colleagues and modelled on their CC.

Downloads
2735

Abstract

Purpose

To describe the establishment of a Swedish enterprise resource planning (ERP) competence centre (CC), with assistance from Finnish colleagues and modelled on their CC.

Design/methodology/approach

By outlining the input of Finnish colleagues and using the concept of the Finnish ERP CC, develops the history of the establishment of the Swedish model during 2001‐2003.

Findings

Following a European IT consultancy company building a new Baan CC in Sweden brings new lessons from the field. Reasons for failure were shown to be: a dropping market, high entry barriers and an underestimation of resources needed for building a new ERP CC. Barriers preventing success in the ERP business were found.

Practical implications

Corporate templates, migrated sites combined with aggressive competitors and demanding price conscious customers have changed the ERP maintenance business and made the organisation hierarchical. Difficulties for new entrants in the ERP service business where customers pick and change supplier.

Originality/value

Presented a unique case study that outlines and discusses the mentorship between Swedish and Finnish ERP CC initiatives.

Details

Kybernetes, vol. 34 no. 9/10
Type: Research Article
ISSN: 0368-492X

Keywords

To view the access options for this content please click here
Article
Publication date: 1 October 2006

Maria Karyda, Evangelia Mitrou and Gerald Quirchmayr

This paper seeks to provide an overview of the major technical, organizational and legal issues pertaining to the outsourcing of IS/IT security services.

Downloads
5647

Abstract

Purpose

This paper seeks to provide an overview of the major technical, organizational and legal issues pertaining to the outsourcing of IS/IT security services.

Design/methodology/approach

The paper uses a combined socio‐technical approach to explore the different aspects of IS/IT security outsourcing and suggests a framework for accommodating security and privacy requirements that arise in outsourcing arrangements.

Findings

Data protection requirements are a decisive factor for IS/IT security outsourcing, not only because they pose restrictions to management, but also because security and privacy concerns are commonly cited among the most important concerns prohibiting organizations from IS/IT outsourcing. New emerging trends such as outsourcing in third countries, pose significant new issues, with regard to meeting data protection requirements.

Originality/value

The paper illustrates the reasons for which the outsourcing of IS/IT security needs to be examined under a different perspective from traditional IS/IT outsourcing. It focuses on the specific issue of personal data protection requirements that must be accommodated, according to the European Union directive.

Details

Information Management & Computer Security, vol. 14 no. 5
Type: Research Article
ISSN: 0968-5227

Keywords

To view the access options for this content please click here
Article
Publication date: 27 February 2007

Mohammed Arif

The education system globally has moved from a push‐based or producer‐centric system to a pull‐based or customer centric system. Malcolm Baldrige Quality Award (MBQA…

Downloads
1479

Abstract

Purpose

The education system globally has moved from a push‐based or producer‐centric system to a pull‐based or customer centric system. Malcolm Baldrige Quality Award (MBQA) model happens to be one of the latest additions to the pull based models. The purpose of this paper is to develop a generic framework for MBQA that can be used by educational institutes to achieve Baldrige quality operational excellence.

Design/methodology/approach

This paper traces back the history of the modern Pull education where the key driver is the latest research and needs of consumers through four major phases of western education. The first phase is the idealist phase where education was primarily religious and spiritual. The second is the realist phase where applied education was first introduced to solve practical societal issues. The third phase being the pragmatic phase, where anything, that was not needed, was put on the back‐burner. The last of these phases being the existentialist phase, which primarily started after the second world war and was needed to fuel the fires of rapid development and progress. MBQA is a new pull‐based philosophy operating in existentialist phase. This paper presents a case of University of Wisconsin‐Stout, which has won the MBQA. Based on the case, this paper proposes a generic framework.

Findings

Based on the analysis the generic Baldrige framework can be implemented using the following six steps: identification of stakeholders; definition of goals; proposal of KPIs; setting target KPI values; designing process; allocating resources; monitoring KPIs; and revising goals.

Originality/value

This model can be used by any education institute to improve quality and align itself under the pull‐based model.

Details

International Journal of Educational Management, vol. 21 no. 2
Type: Research Article
ISSN: 0951-354X

Keywords

To view the access options for this content please click here
Article
Publication date: 26 June 2009

Bandula Jayatilaka and Rudy Hirschheim

Companies are increasingly changing their IT sourcing arrangements. Such changes often involve significant costs. The purpose of this paper is to explore and explain IT…

Downloads
1038

Abstract

Purpose

Companies are increasingly changing their IT sourcing arrangements. Such changes often involve significant costs. The purpose of this paper is to explore and explain IT sourcing as a dynamic organizational phenomenon and to gain a deeper understanding of the drivers and outcomes of IT sourcing changes at organizational level.

Design/methodology/approach

A qualitative approach with interpretive analysis of historical data. Data are collected from companies through interviews and review of public documents where available.

Findings

The underlying tendencies of change are either primarily associated with institutional processes, or with what we term “IT‐driven” considerations. The perceived success of IT outsourcing in companies is dependent on these underlying tendencies.

Research limitations/implications

This is an exploratory study and the findings on the underlying tendencies in change will be helpful in further theory development and research on IT outsourcing changes.

Practical implications

Knowledge coming from such research could help companies make more effective decisions about IT sourcing changes and set realistic expectations.

Originality/value

The dynamic perspective taken in this paper is different from the perspectives taken in earlier research where the researchers took cross‐sectional views of IT outsourcing arrangements. This paper shows the importance of re‐examining the reasons for change using the more encompassing concept of orientation.

Details

Strategic Outsourcing: An International Journal, vol. 2 no. 2
Type: Research Article
ISSN: 1753-8297

Keywords

To view the access options for this content please click here
Article
Publication date: 13 June 2009

George Chryssochoidis, Angeliki Karagiannaki, Katerina Pramatari and Olga Kehagia

The concept of “traceability as a strategy and mandatory initiative” has replaced that of “traceability as a cost of a business or as a voluntary responsibility”. This…

Downloads
1471

Abstract

Purpose

The concept of “traceability as a strategy and mandatory initiative” has replaced that of “traceability as a cost of a business or as a voluntary responsibility”. This implies that the introduction of a traceability system should be perceived and positioned as a catalyst for better business practices. However, despite these benefits, a traceability system is also investment‐worthy. Hence, the value of investment in a traceability system constitutes a matter of considerable concern and debate for both practitioners and academics alike. This paper seeks to present a cost‐benefit evaluation applied in a natural mineral water company regarding the pilot deployment of an electronic‐based traceability system.

Design/methodology/approach

This is a case based study.

Findings

Based on the experience described previously, a high‐level framework is generated that any organisation can refer to as a proper guideline in order to demonstrate how the costs and benefits can be compared for overall evaluation of the deployment of any traceability system. The details of the framework are described by applying it to a specific case.

Practical implications

The present framework has theoretical interest for replicability in a different number of food sectors.

Originality/value

The paper contributes to closing the existing gap regarding the theoretical approach that food traceability systems can adopt when their costs and benefits are investigated.

Details

British Food Journal, vol. 111 no. 6
Type: Research Article
ISSN: 0007-070X

Keywords

1 – 10 of over 14000