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This study aims to detect preschool and primary school student–teachers’ (STs) views about the social pillar of urban sustainability and particularly about the importance they attach to various social aspects of urban sustainability, and the perceived effectiveness of education in influencing these aspects.

A custom-designed questionnaire comprising eight literature-based social aspects of urban sustainability was developed and administered to 207 STs during the spring semester of 2015-2016, in the school of education, of a university located in northern Greece.

The highest levels of importance were attached to the aspect of “Health”, whereas aspects related to “Policy and Governance” were considered as the least important of all social aspects of urban sustainability. The aspect considered most easily influenced through education was that of “Human Relations”, in contrast to the aspect of “Housing” in which education was considered as the least effective. Also, STs considered every aspect of social urban sustainability to be more important than able to be influenced by education, revealing that they are somewhat sceptical of the effectiveness of education in this field.

The participation of only student-teachers and the use of quantitative research tools are among the main limitation of the study. Future research should include teachers, both in-service and pre-service, from various disciplines and educational levels, and should employ a combination of quantitative with qualitative methods of analysis.

Insight into STs’ views can serve as a useful guidance for teacher education programs, providing information about necessary actions that have to be taken for the improvement of both pre- and in-service teacher educations.

There is a great lack of research around pre- and in-service teachers’ views about the importance of sustainability and the role of education in influencing it. Existing research is further scarcer when it comes to the investigation of the social pillar of urban sustainability, as literature usually focuses either on the environmental pillar of sustainability or on the concept of sustainable development in general.

Sustainability, especially in terms of development and growth, has been in the agenda of the world community for several decades. However, apparently not all the aspects of sustainability are given equal importance. Ecologic and economic components of sustainability have been in the focal point of many theoretical and practical works, as the social aspect has been mostly left out of emphasis. The purpose of this paper is to examine the social aspects of sustainability and its relation to architecture, with respect to the strong connection between the society and the built environment.

The core of the paper consists of a case study conducted at a design studio course for third-year architecture students whereas the outcomes of the student works on the design problem are evaluated as examples for design approaches to reflect the effects of the built environment on social sustainability. The case study is supported with a literature review and examination of existing approaches to similar subjects regarding social sustainability.

The findings resulted in a better understanding of social sustainability in architectural education which is reflected on the built environment through several architectural strategies.

This paper contributes to the literature by providing a holistic understanding of sustainability including its social aspects and creating an awareness for the importance of social sustainability in architectural education.

With the context of changing global and local populations and, for example, their composition and distribution, this paper offers insight to food shopping in later life with a focus on Nottingham and Nottinghamshire in the East Midlands. The work is relevant and important due to the specific population makeup of this area and the challenges in achieving the UN Sustainable Development Goals (SDGs) as a result of population changes/challenges.

The work takes an interdisciplinary view and draws on literature from both social policy and social care and business and marketing. Using this work as a grounding, and insights to primary research from a wider study in this area, the paper offers discussion and comment on:

• the importance of food and food shopping in later life;

• issues of, and concerns for, health, well-being, identity and community maintenance and resilience (as a direct result of the challenge to SDG achievement); and

• the role(s) and responsibility of business from a core business and wider business/corporate responsibility perspective as a reflection of the above and findings of the work.

the importance of food and food shopping in later life;

issues of, and concerns for, health, well-being, identity and community maintenance and resilience (as a direct result of the challenge to SDG achievement); and

the role(s) and responsibility of business from a core business and wider business/corporate responsibility perspective as a reflection of the above and findings of the work.

Using primary research undertaken by the authors, the paper supports findings from existing work from across social policy and care and business and management – related to the practicalities, challenges and the role of and approaches to food shopping in later life. It specifically offers insight to the efforts made by older food shoppers to maintain their independence and support their choices in a context of interdependence (e.g. within a family, community and environment). The importance social aspects of food shopping (as a counter to isolation and loneliness for example) are also identified and how, for example, the actions of business(es) may undermine the efforts (and resilience) of individuals and communities. “Better” understanding of food shoppers by business and other stakeholders is promoted.

Distinct difference between professional services and other types of service may increase customer reliance on social aspects of the relationship as a means to increase satisfaction with the service encounter. These services are characterized by one‐on‐one interactions involving repeated, frequent encounters with the same professional service provider and contain differences including: complexity, the intimate nature of exchange, and co‐production of service outcomes by both the client and the service provider. This study investigates the relative impact of technical and functional (social) aspects of professional service relationships on client satisfaction in four different professional services contexts. Findings support the positive impact of social aspects of the relationship on satisfaction in all four contexts, however, the strength of the association varies with context. The more classically professional occupations, like medicine, show a stronger relationship between social aspects of the relationship and satisfaction than less professional occupations, such as hairstyling. Social aspects also affect positive organizational outcomes, specifically positive word‐of‐mouth and re‐patronization intentions, in three of the four contexts.

The importance of innovations in business management is a widely accepted hypothesis. Lately the research on innovation has widened to include consideration of the impact of social networks on the innovation. This paper aims to contribute to research on this approach by suggesting a framework for studying the social aspects of economic innovations.

The paper discusses economic innovation as a product of organizational competencies, highlighting the importance of social network.

This paper has three goals: we clarify the concept of economic innovation, we present the essential questions for studying the economic innovation process, and we present a proposal for an empirical approach and address problems in collecting data about economic innovations.

The paper opens a new, socio‐psychological approach to studying the innovation processes. It proposes a holistic approach to the phenomenon by combining these with the material aspects of an organization. The paper provides a scientific framework for a new research program.

The purpose of this paper is to primarily focus on labor in maintenance areas, addressing human rights issues, labor standards and safety standards. The main issue is to investigate how these factors are considered to drive the prioritization of maintenance interventions within maintenance plans. In particular, a method for criticality analysis of production equipment is proposed considering specific labor issues like age and gender, which can be useful to steer maintenance plans toward a more social perspective.

The authors focus on the two main social issues of SA 8000 norms, age and gender, exploring how these issues may drive the selection of maintenance policies and the relative maintenance plans. The research is conducted through fuzzy analytical hierarchy process (AHP) implemented within a failure mode effects analysis (FMEA).

The research is conducted through fuzzy AHP implemented within a FMEA. The maintenance plans resulting from the FMEA driven by social issues are evaluated by a benchmark of three different scenarios. The results obtained allowed the firm to evaluate maintenance plans, considering the impact on workers’ health and safety, the environment, social issues like gender and age.

One of the main limitation of this research is that it should also encompass maintenance costs under social and safety perspective. The method developed should be extended by further study of maintenance planning decisions subject to budget constraints. Moreover, it would be worth evaluating the effect of adopting more proactive maintenance policies aimed at improving plant maintainability in view of what emerged during the test case in the presence of an aged workforce and the subsequent need to prevent and/or protect people from hidden risks.

With reference to the results obtained from the two models of this scenario, the authors observed an increase of equipment criticality, from B class to the A class, and similarly from C class to B class. No equipment has reduced its criticality. This depends on the particular context and the relative weights of drivers indicated in its AHP matrixes.

The paper addressed the main social implication as well as other social issues represented by age and gender factors, which are normally neglected. The Action Research (AR) proved the effects resulted from considering either gender factor or gender and age factors at the same time for maintenance policy selection. All in all, an increase of criticality is evident even if “people” is a driver with less importance than “environment” and “structures.”

The present work focussed on a new definition of a criticality ranking model to assign a maintenance policy to each component based on workers’ know-how and on their status. The approach is conceived by the application of a fuzzy logic structure and AHP to overcome uncertainties, which can rise during a decision process when there is a need to evaluate many criteria, ranging from economic to environmental and social dimensions.

The purpose of the paper is to explore the factors that drive or hinder organisations to implement socially responsible purchasing.

A literature analysis is complemented with empirical data from interviews with 20 private and public Swedish organisations.

The findings from the literature analysis are compared with findings from Swedish organisations. The study finds that in Swedish organisations, the main drivers for socially responsible purchasing include stakeholder influence and organisational values, media and NGOs' attention and employees' concern. The main barriers are a lack of resources for supplier audits, difficulties to ensure that all suppliers fulfil the code of conduct, differences in culture and management style, low levels of social standards and high levels of corruption in some countries of supply, all of which makes assurance practices a very costly enterprise.

Future research could compare socially responsible purchasing (SRP) practices of focal organisations from different countries and deepen the understanding of contextual factors that shape responses of suppliers situated in different regions.

Although exploratory in nature, this study assists managers and public procurers with a greater understanding of the drivers and barriers of socially responsible purchasing, as well as of success factors for integrating social aspects into purchasing practices.

The paper contributes to the limited body of literature on the drivers and barriers for organisations to initiate and maintain the work on socially responsible purchasing.

The purpose of this paper is to identify the critical factors for enhancing social sustainability of the conservation of built heritage projects and to highlight the importance of addressing social sustainability in urban conservation.

First of all, a list of social sustainability factors is compiled from the international literature and then verified by a panel of experts in the field of heritage conservation and laymen through a pilot study in Hong Kong. Afterwards, through a questionnaire survey carried out in Hong Kong for an urban conservation project, the citizens' responses were obtained and evaluated. Results were derived from factor analysis.

The results indicated that social considerations should be incorporated for achieving social sustainability in urban heritage conservation. “Educational and local cultural promotion means”, “Meanings of the place”, “Social inclusion and psychological needs” and “Public participation and opportunity for skills development” were found to be the significant underlying factors for enhancing social sustainability of the case study project.

The underlying social factors found in this study can help enhance planning, management and implementation in conservation projects that should promote social well being in society.

The case study provides a valid basis for an interesting analysis on the relevance of the social sustainability aspects to an urban conservation project that also provides insights for other urban conservation projects of a similar nature. The factors identified can form an evaluation framework to measure the social sustainability level of a significant urban conservation and revitalization project in practice.

Crises influence individuals’ career development. The COVID-19 crisis has global impacts in financial, health and social aspects and service industries are at the forefront of the pervasive impacts. This study investigated how college students’ perceptions of COVID-19 interplayed with self-efficacy on their academic plans and further identified major differences between students in service-oriented and nonservice-oriented majors.

A self-administered online survey was conducted with 299 undergraduates at a large Midwestern university during COVID-19. Regression analyses, including conditional analyses, examined the study hypotheses using SPSS.

The results showed that, in general, students’ self-efficacy reduced their intentions to change their academic majors. The joint effects of self-efficacy and perception of COVID-19 diverged among students in nonservice-oriented majors but converged among students in service-oriented majors (e.g. hospitality and tourism). These students in the service fields showed more commitment to their current majors even as their concerns about the social implications of COVID-19 increased.

This study suggests that academic institutions should try to improve students’ self-efficacy to maintain their career commitments during crisis times. Furthermore, service organizations should highlight the importance of social aspects as recovery from COVID-19 begins as a tool to recruit college graduates.

The literature on career decisions of students in service industries is quite limited. This study enriches the body of career decisions research in the context of service management by highlighting how service sectors are influenced by COVID-19.

Relational cohesion theory posits that relational cohesion helps build relationships among communication partners, implying that users would expect a growth in relations or making more friends in the future. However, little is known about expectancy of a better future state of relations, i.e. expectancy of relational growth, and its impact on users' continued engagement in online communication. Our study extends relational cohesion theory to explain how expectancy of relational growth impacts online gamer loyalty.

We test the framework using structural equation modeling to analyze a large sample of 1,429 responses from online gamers.

We find that expectancy of relational growth is positively related to norm compliance and relational cohesion, which are further related to network convergence and interdependence, fostering online gamer loyalty.

The findings contribute to relational cohesion theory by identifying novel sources of relational cohesion, i.e. expectancy of relational growth and norm compliance. Hence, game providers should create gamers' expectancy of growth in online relationships. Such expectancy could motivate continued gaming communication, even when gamers are not satisfied with the current state of online relationships. Moreover, we propose the new concept of expectancy of relational growth, which should have a strong impact on online communication in various areas.