Search results

The purpose of this paper is to explore the everyday tasks and activities undertaken by retailer entrepreneurs and owner/managers when they strategize. Specifically, it interrogates the nature of the intuitive, idiosyncratic strategic agency of a retail owner/manager.

Through adopting a combination of phenomenological and narrative approaches, focussing on illuminating the everyday operational and strategic practices of one retail entrepreneur and owner/manager, a richly contextualized, ideographic account of the procedures and outcomes of their strategizing is provided.

By revealing narratives that are seldom obvious – often kept behind the counter, and not on display – the authors are able to unravel the social reality of the retailer's decision-making, and the influences of identity, connections with customers and community, emotions and the spirit, and love and family. This study also illuminates how entrepreneurs retrospectively make sense out of the messiness of everyday life particularly when juggling the melding of personal and business realities.

This paper explores the experiences and reflections of the decision-making of one retail entrepreneur manager within a particular business setting. However, the use of an ideographic approach allowed for an in depth investigation of the realities of strategic practices undertaken by a retail owner that may be extrapolated beyond this immediate context.

This paper develops original insights into the retailer as an individual, vis-à-vis an organization, as well as nuanced understanding of the actual nature of work undertaken by retail entrepreneurs and owner/managers. To this end, this paper contributes to the “strategy-as-practice” debate in the strategic management literature, and to narrative analysis and advances insights to the perennial question: “what is a retailer?”.

This paper aims to illustrate how a company's current 24‐hour e‐mail culture impacts on employees' lives outside of their contracted working hours. There are two objectives of the study – first, to calculate the average time spent on work e‐mails by employees per day outside of working hours and, second, to identify what impact e‐mail had on employees' work‐life balance by addressing three research questions. These questions aims to focus on the relationships between: employees' thoughts about company culture and their belief that their work is dependent on them checking their e‐mails outside of working hours; employees' urges to check e‐mails out of working hours and their belief that spending time on e‐mails outside of work means they are neglecting their social life; and employees sending e‐mails out of office hours and their expectation of a quick reply or action.

A case study approach was taken. Employees from a multinational service organisation were invited to complete an online questionnaire and a seven‐day diary so as to collect qualitative and quantitative data about their use of e‐mail.

Data were analysed with respect to respondents' gender, role and length of service in the organisation and discussed with respect to the current literature.

Although the limitations of exploring a single organisation are recognised, it is likely that some of the insights and lessons generated by the study will be transferable to other organisational settings.

This study identified some short‐term recommendations as to how a particular company could limit the negative impact that e‐mails have on its employees' lives outside of contracted working hours. In addition, this study will also raise awareness of the pervasion of work‐related communications into employees' personal lives and, hopefully, trigger further research into the long‐term psychological and sociological effects of a 24/7 communication culture.

There are two novel aspects to this study: the use of diaries as a method of data collection and the notion of exploring e‐mail use “out of hours”.

The purpose of the paper is to introduce a model for practice-informed research and to propose this as an alternative paradigm of enquiry, capable of satisfying the competing demands for research in the built environment to be both academically rigorous, and also relevant to practice.

The model is defined in terms of research whose primary purpose addresses the immediate needs of professional practice, rather than theoretical, policy or other academic concerns, and which also utilizes the researcher's experientially gained knowledge as a methodological device. The extent to which this model is capable of demonstrating the required degree of rigour demanded by the academic world is then evaluated through a review of relevant theoretical and methodological literature.

The model is seen to draw upon the Aristotlean notions of techne and phronesis, and to belong to a long epistemological and methodological tradition associated with the concept of knowledge in action. The relationship between this concept and that of tacit knowledge, as well as emic and ideographic approaches to research are demonstrated. The model is also seen to have particular resonances with recent developments in the arts and design disciplines, in qualitative social research and in aspects of the current discourse surrounding the emergence of the knowledge economy.

The paper demonstrates the academic legitimacy of the proposed model as an alternative research paradigm for use in a built environment context.

The model presents an approach that has the potential to increase the relevance of research, and to generate an increased level dialogue between academics and practitioners in the built environment field.

The paper places the concept of practice-informed research into the public domain for subsequent consideration and debate by members of the built environment research community. The concept's insider and practice-centric approaches distinguish it from earlier contributions to the relevance v. rigour debate. By drawing on a wide range of interdisciplinary sources the paper also offers new theoretical insights that have not previously been aired in a built environment context.

Management is not a science. There are too many variables for it to be anything other than the exercise of contextual judgement in situations which are understood as well as possible by the protagonists. But the scholarly management community, including researchers, educators, publishers and consultancies, encourages a statistically‐driven research approach more suitable to hard science than a multivariate social science like management. We can, of course, measure very easily whether statistically‐driven research is statistically sound or not. But “statistically sound” does not equate to “good”. We tend to value what we can measure. But in research, like the rest of management practice, we need to learn to measure what we value. This article will be discussing the nature of “good” as applied to research in management, and addressing, as a case example, how a scholarly publisher is reacting to the challenge of promoting good research in management.

This paper is concerned with the quantitative/qualitative divide as a particular feature of recent methodological debate in organization research. While substantively this divide is questionable and problematic, it has figured prominently in the so‐called “paradigm wars”. The purpose of this paper is to relate these controversies to a similar debate in economics and draw out the implications of this comparison for the methodological practice of organization research.

The paper takes the form of a conceptual critique.

The paradigms debate can be interpreted as a twentieth‐century instance of the methodenstreit in nineteenth‐century social science, and is argued to resolve along the faultlines of mainline organizational analysis and its periphery. Further methodological progress in the field requires the abandoning of paradigmatic duality in recognition of methodological plurality as a defining feature of organization research.

Management methodology and economic methodology have largely developed as separate literatures alongside each other, with little cross‐fertilisation. This paper links key issues in management methodology to longstanding debates in economic methodology, thereby making progress towards a shared debate on issues of equal significance to both fields of inquiry.

Research suggests that student drug use is substantially higher than that of the general population and while the UK Government’s current Drug Strategy emphasises the importance of PSHE in preventing young people from becoming drug users, there is a lack of research investigating the longer-term effectiveness of drug prevention education, and students’ views using qualitative methods. The purpose of this paper is to gain a holistic understanding into university students’ lived experiences of recreational class A drug taking and the drug education taught in English secondary schools.

Five interviews with university students were undertaken and thematically analysed using an ideographic case study approach alongside a qualitative content analysis of publicly available drug education resources and policy documents.

The normalisation of drug taking at university and social micro-pressures to assimilate group norms were key contributing factors to participants’ drug use. While the content of drug education in PSHE is grounded in theory, its implementation is not.

This study extends upon existing theories of normalisation of drug use at university through the concept of micro-pressures to offer an explanation of the process by which students assimilate group norms through the implicit threat of not fitting in.

In the previous chapter, the reader will have become familiar with the idea of screening for traumatic experiences within organisations as a way to identify those who may benefit most from interventions and support. In this chapter, I present an overview of the trauma therapy literature in the first instance and then explore some of the debates regarding specific trauma-informed treatments versus general therapeutic approaches. The multicultural competency literature is discussed, and the multicultural orientation approach of cultural humility, cultural opportunity and cultural comfort is highlighted in a practice context. This chapter concludes with a case study vignette that brings it all together with a clinical example of what trauma-informed therapy through a multicultural lens might look like. As such I operationalise choice, collaboration , trust and transparency, and cultural principles from the trauma-informed care literature. Although applied here to specific trauma-informed organisations, some of the methods and processes that I unpack can be used in non-specific organisations where social/case managers are employed and wish to operationalise choice and collaboration in a structured way.

Using two complementary ideographic approaches, investigates the impact of the servicescape on women′s experience of the public house service encounter. Preliminary findings from both the focus group and the in‐depth interviews conducted indicate that women perceive their desired pub experience as diametrically opposite to that provided by the traditional male‐dominated pub. In the latter, barriers to enjoyment arise from the dynamic interplay between the physical environment and the behaviour of staff. The latter, unless carefully managed, can act as reinforcement of the behaviour of other established male customers, whose actions have the effect of signalling to women that they are unwelcome. These barriers are seen to be particularly strong on entry, when getting served and when being seated. Explores how publicans can make use of these crucial stages and shape the servicescape to facilitate a more satisfactory encounter, thus enhancing loyalty among female customers.

This critical review considers the limitations and advantages of the clinical, actuarial and structured clinical judgement approaches as they are applied to the assessment of risk in general and sex‐offenders in particular. It concludes by endorsing an inclusive approach, acknowledging that a central ethic of clinical practice is that it should be based on a current knowledge of the research literature (Singer, cited in Douglas et al. 1999).

The purpose of this paper is to provide a critical discussion of the development of systems thinking and systems methodologies and explain how such approaches can deal with issues of problem complexity and the variety of views, agendas and political positions that the people involved and affected by the problem situation may have.

The paper examines the different ontological and epistemological assumptions that the various social paradigms are based on and uses social theory in order to explain the development of systems thinking and systems methodologies.

As there is a plethora of relevant systems methodologies, managers will need to understand the philosophical assumptions of different systems approaches, their strengths and weaknesses and how to use them creatively in combination. Viewing the problem situation from a holistic perspective and treating alternative systems approaches as complementary rather than in competition will help managers deal creatively with the complex problems that organisations face.

This paper will shed some light on the philosophical assumptions that the various strands of systems thinking are based on and will help managers appreciate the importance of creative holism and the benefits that holistic thinking can bring to their organisation.