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1 – 10 of 369
Article
Publication date: 1 August 2008

Habin Lee, Zahir Irani, Ibrahim H. Osman, Asim Balci, Sevgi Ozkan and Tunc D. Medeni

This paper aims to introduce a European project CEES to develop a standard for the evaluation of Electronic Government (e‐Government) services from a citizen satisfaction…

1585

Abstract

Purpose

This paper aims to introduce a European project CEES to develop a standard for the evaluation of Electronic Government (e‐Government) services from a citizen satisfaction perspective.

Design/methodology/approach

The aim, objectives, methodology, and deliverables of the project CEES are detailed. Furthermore, the challenges of the development of a reference process model in different countries are addressed and academic and practical implications of the project for the citizen‐oriented evaluation of e‐Government services are discussed.

Findings

A reference process model for the evaluation of e‐Government services from a citizens' perspective receives strong support from experiences in other similar areas such as software process and information systems governance. The reference model needs to overcome such challenges as the differences in culture, the maturity of e‐Government systems, and citizens‐government relationships.

Practical implications

The research is expected to trigger international collaboration to develop international standards for the evaluation of e‐Government services.

Originality/value

The paper contributes to the literature by enriching the views on e‐Government services and their evaluation via introducing a reference model concept. The CEES project will be the first attempt to apply the reference model concept in the information systems evaluation domain. Despite the wide adoption of reference models in software process, software design, and business process automation, the concept is yet to be applied to the IS evaluation domain.

Details

Transforming Government: People, Process and Policy, vol. 2 no. 4
Type: Research Article
ISSN: 1750-6166

Keywords

Article
Publication date: 24 May 2013

Aggeliki Tsohou, Habin Lee, Zahir Irani, Vishanth Weerakkody, Ibrahim H. Osman, Abdel L. Anouze and Tunc Medeni

Evaluating and optimizing e‐government services is imperative for governments especially due to the capacity of e‐services to transform public administrations and assist the…

1158

Abstract

Purpose

Evaluating and optimizing e‐government services is imperative for governments especially due to the capacity of e‐services to transform public administrations and assist the interactions of governments with citizens, businesses and other government agencies. Existing widely applied evaluation approaches neglect to incorporate citizens' satisfaction measures. The purpose of this paper is twofold: to contribute to the understanding of citizen‐centric e‐government evaluation and unify existing key performance indicators (KPIs); and to propose a reference process model of a novel evaluation approach that uses the unified KPIs to facilitate the creation of a “know‐how” repository.

Design/methodology/approach

The authors adopt a quantitative research approach for the evaluation of e‐government services that is based on data envelope analysis (DEA). A survey was conducted for the empirical investigation and data were collected from 13 e‐government services in Turkey. Based on the empirical application of the e‐government evaluation method, a reference process model is designed.

Findings

The proposed evaluation method was proved valid and able to provide assessment with richer explanations than traditional statistical measurements. DEA enabled the identification of insufficient e‐government services and the provision of suggested improvements.

Research limitations/implications

The reference process model is constructed based on the experience gained by applying the method to a sole cultural setting;, i.e. e‐government services in Turkey.

Practical implications

The proposed evaluation method, in comparison to other user‐oriented ones, provided assessments with richer explanations than traditional statistical measurements, such as structured equation modelling. The reference process model constructed based on the empirical research is expected to accelerate the citizen‐oriented evaluation of e‐government and promote impact‐oriented indicators.

Originality/value

This is the first application of DEA in the e‐government field, although it has been widely applied for performance measurement in other fields, especially operations research. The novelty of DEA is that the assessment results provide suggestions for strategic improvement of the e‐services.

Details

Transforming Government: People, Process and Policy, vol. 7 no. 2
Type: Research Article
ISSN: 1750-6166

Keywords

Article
Publication date: 13 April 2012

Zahir Irani, Vishanth Weerakkody, Muhammad Kamal, Nitham Mohammed Hindi, Ibrahim H. Osman, Abdel Latef Anouze, Ramzi El‐Haddadeh, Habin Lee, Mohamad Osmani and Baydaa Al‐Ayoubi

The purpose of this paper is to analyse the research design, methodologies and approaches utilised in electronic government (e‐government) research studies published in the last…

2630

Abstract

Purpose

The purpose of this paper is to analyse the research design, methodologies and approaches utilised in electronic government (e‐government) research studies published in the last decade (2000‐2012).

Design/methodology/approach

A profiling approach is employed to analyse 114 (out of 3,934 from 2000 to 2012) e‐government publications (with specific focus on user satisfaction) including examining variables such as country of research, sample size, type(s) of respondents, data collection methods, and statistical tools and techniques employed.

Findings

Among the research design, methodologies and approaches adopted in the extant e‐government research studies, the quantitative research based approach supported by statistical analysis was the most dominant approach applied by authors in the last decade. Few studies were found to use qualitative‐based approaches such as case studies and interviews.

Originality/value

The prime value and uniqueness of this research lies in presenting the type of research design, methodologies and approaches used in studies that focus on issues surrounding user satisfaction in e‐government research. This has been achieved by synthesising existing publications in Electronic Government: An International Journal (EG), Electronic Journal of Electronic Government (EJEG), International Journal of Electronic Government Research (EJEGR), Transforming Government: People, Process and Policy (TG:PPP), Government Information Quarterly (GIQ), Public Administration Review (PAR), Public Administration: An International Quarterly (PA), Journal of Public Administration Research and Theory (JPART), and Local Government Studies (LGS).

Details

Journal of Enterprise Information Management, vol. 25 no. 3
Type: Research Article
ISSN: 1741-0398

Keywords

Content available
Article
Publication date: 13 April 2012

Zahir Irani and Yogesh Dwivedi

239

Abstract

Details

Journal of Enterprise Information Management, vol. 25 no. 3
Type: Research Article
ISSN: 1741-0398

Content available
Article
Publication date: 24 May 2013

Zahir Irani and Muhammad Kamal

94

Abstract

Details

Transforming Government: People, Process and Policy, vol. 7 no. 2
Type: Research Article
ISSN: 1750-6166

Open Access
Article
Publication date: 30 June 2022

Norita Ahmad and Arief M. Zulkifli

This study aims to provide a systematic review about the Internet of Things (IoT) and its impacts on happiness. It intends to serve as a platform for further research as it is…

2305

Abstract

Purpose

This study aims to provide a systematic review about the Internet of Things (IoT) and its impacts on happiness. It intends to serve as a platform for further research as it is sparse in in-depth analysis.

Design/methodology/approach

This systematic review initially observed 2,501 literary articles through the ScienceDirect and WorldCat search engines before narrowing it down to 72 articles based on subject matter relevance in the abstract and keywords. Accounting for duplicates between search engines, the count was reduced to 66 articles. To finally narrow down all the literature used in this systematic review, 66 articles were given a critical readthrough. The count was finally reduced to 53 total articles used in this systematic review.

Findings

This paper necessitates the claim that IoT will likely impact many aspects of our everyday lives. Through the literature observed, it was found that IoT will have some significant and positive impacts on people's welfare and lives. The unprecedented nature of IoTs impacts on society should warrant further research moving forward.

Research limitations/implications

While the literature presented in this systematic review shows that IoT can positively impact the perceived or explicit happiness of people, the amount of literature found to supplement this argument is still on the lower end. They also necessitate the need for both greater depth and variety in this field of research.

Practical implications

Since technology is already a pervasive element of most people’s contemporary lives, it stands to reason that the most important factors to consider will be in how we might benefit from IoT or, more notably, how IoT can enhance our levels of happiness. A significant implication is its ability to reduce the gap in happiness levels between urban and rural areas.

Originality/value

Currently, the literature directly tackling the quantification of IoTs perceived influence on happiness has yet to be truly discussed broadly. This systematic review serves as a starting point for further discussion in the subject matter. In addition, this paper may lead to a better understanding of the IoT technology and how we can best advance and adapt it to the benefits of the society.

Details

Digital Transformation and Society, vol. 1 no. 1
Type: Research Article
ISSN: 2755-0761

Keywords

Article
Publication date: 21 November 2022

Faheem Aslam, Skander Slim, Mohamed Osman and Ibrahim Tabche

This paper examines the impact of Russian invasion of Ukraine on the intraday efficiency of four major energy markets, namely, diesel oil, Brent oil, light oil and natural gas.

Abstract

Purpose

This paper examines the impact of Russian invasion of Ukraine on the intraday efficiency of four major energy markets, namely, diesel oil, Brent oil, light oil and natural gas.

Design/methodology/approach

This study applies the multifractal detrended fluctuation analysis (MFDFA) to high-frequency returns (30-min intervals) for the period from October 21, 2021, to May 20, 2022. The data sample of 5,141 observations is divided into two sub-samples, before and after the invasion of 24th February 2022. Additionally, the magnitude of long memory index is employed to investigate the presence of herding behavior around the invasion period.

Findings

Results confirm the presence of multifractality in energy markets and reveal significant changes of multifractal strength due to the invasion, indicating a decline of intraday efficiency for oil markets. Surprisingly, the natural gas market, being the least efficient before the invasion, turns out to be more efficient after the invasion. The findings also suggest that investors in these energy markets are likely to show herding, more prominently after the invasion.

Practical implications

The multifractal patterns, in particular the long memory property of energy markets, can help investors develop profitable investment strategies. Furthermore, the improved efficiency observed in the natural gas market, after the invasion, highlights its unique traits and underlying complexity.

Originality/value

This study is the first attempt to assess the impact of the Russia–Ukraine war on the efficiency of global commodity markets. This is quite important because the adverse effects of the war on financial markets may potentially cause destabilizing outcomes and negative effects on social welfare on a global scale.

Details

The Journal of Risk Finance, vol. 24 no. 1
Type: Research Article
ISSN: 1526-5943

Keywords

Article
Publication date: 9 April 2021

Mansi Rastogi and Osman M. Karatepe

Drawing from work-family enrichment (WFE) model and path-goal theory of motivation, this paper proposes and tests work engagement (WE) as a mediator between informal learning and…

Abstract

Purpose

Drawing from work-family enrichment (WFE) model and path-goal theory of motivation, this paper proposes and tests work engagement (WE) as a mediator between informal learning and WFE.

Design/methodology/approach

Questionnaires measuring informal learning, WE and WFE were filled out by 290 hotel employees in India. The abovementioned linkages were tested via structural equation modeling.

Findings

The findings suggest that hotel employees' informal learning fosters their WE and WFE. The findings also reveal that WE partly mediates the impact of informal learning on WFE.

Originality/value

Most of employees' learning efforts in the workplace emerge from informal learning. However, there is still limited information whether employees' informal learning activates their WE, which is a timely and significant topic. Importantly, there is a paucity of evidence appertaining to the effect of informal learning on WFE, which is underrepresented in the current literature. Evidence about the mechanism linking informal learning to WFE is also sparse.

Details

International Journal of Productivity and Performance Management, vol. 71 no. 7
Type: Research Article
ISSN: 1741-0401

Keywords

Article
Publication date: 21 January 2021

Noor Azimah Ghazali, Ibrahim Sipan, Mohammad Tahir Sabit Haji Mohammad and Muhammad Arif Ab Aziz

This paper aims to propose a new framework for the management of a waqf land registration system in Malaysia that is compliant with Islamic law and the Malaysian legal system. The…

Abstract

Purpose

This paper aims to propose a new framework for the management of a waqf land registration system in Malaysia that is compliant with Islamic law and the Malaysian legal system. The study sought to answer the following two research questions: what are the issues of the waqf land registration system and how to solve the issues of waqf land registration in Malaysia.

Design/methodology/approach

This study used a qualitative research method by using content analysis, legal investigation and doctrinal research. Data were collected through semi-structured interviews with lawyers, academicians and executive officers from the Department of Land and Mines, the State Islamic Religious Council and reviewed documents mainly from the Department of Waqf, Zakat and Hajj Malaysia.

Findings

A new framework for the management of waqf land registration in Malaysia was identified, which was developed based on current waqf issues such as problematic registration methods, lengthy and complicated procedures, interference in the jurisdiction of the civil court and idle waqf land. The framework overcame the flaw of the previous waqf land registration system in Malaysia.

Originality/value

The new framework will provide solutions to the current registration system within the National Land Code, 1965, which will secure property in the future.

Details

International Journal of Islamic and Middle Eastern Finance and Management, vol. 14 no. 3
Type: Research Article
ISSN: 1753-8394

Keywords

Article
Publication date: 18 March 2024

Mubarik Abdul Mumin, Ibrahim Osman Adam and Muftawu Dzang Alhassan

This study aims to investigate the influence of information and communication technology (ICT) capabilities on supply chain fraud and sustainability within the context of Ghana’s…

Abstract

Purpose

This study aims to investigate the influence of information and communication technology (ICT) capabilities on supply chain fraud and sustainability within the context of Ghana’s small and medium-sized enterprises (SMEs). Additionally, the research explores the mediating role of supply chain fraud in the relationship between ICT capabilities and supply chain sustainability.

Design/methodology/approach

Data were collected from 102 respondents within Ghana’s SME sector, and the research employed the dynamic capability theory as the conceptual framework. The study utilized partial least squares-structural equation modeling (PLS-SEM) to develop and analyze the proposed model.

Findings

The results of the study reveal a significant reduction in supply chain fraud attributable to enhanced ICT capabilities within Ghanaian SMEs. Moreover, ICT capabilities exert a significant positive influence on supply chain sustainability. Importantly, supply chain fraud emerges as a mediator, elucidating its role at the nexus of supply chain sustainability and ICT capabilities.

Originality/value

This research contributes to the limited body of evidence on the interconnectedness of ICT capabilities, supply chain fraud and supply chain sustainability, particularly within the context of Ghanaian SMEs. Notably, this study pioneers an examination of the mediating impact of supply chain fraud on the relationship between ICT capabilities and supply chain sustainability.

Details

Technological Sustainability, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2754-1312

Keywords

1 – 10 of 369