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Article
Publication date: 2 September 2021

Viktor Grechyn and Ian McShane

This paper aims to analyse whether the speed of Wi-Fi in hotels influences customer satisfaction with hotels and the implications of this for the provision of Wi-Fi by…

Abstract

Purpose

This paper aims to analyse whether the speed of Wi-Fi in hotels influences customer satisfaction with hotels and the implications of this for the provision of Wi-Fi by commercial and governmental bodies seeking to boost tourism.

Design/methodology/approach

Regression analysis on data from Australian hotels (191 entries) and 111 responses to a national survey of local government authorities on public Wi-Fi (PWF) provision were combined with a literature review and content analysis of online reviews by hotel customers.

Findings

If Wi-Fi quality rises by 1%, customer satisfaction with the hotel increases by 0.376/100 units. In the areas where hotel Wi-Fi is of better quality, PWF provided by the local government is also of better quality; the reverse statement is also true.

Practical implications

Tourists value continuous access to Wi-Fi, whether provided by commercial or public bodies. It is imperative for hotels and local governments seeking to boost tourist activity to invest in quality Wi-Fi networks. However, to assist this, national policies should address spatial disparities in broadband infrastructure revealed in the study.

Originality/value

This study looks beyond a conventional distinction between the private and public provision of Wi-Fi to examine the shared interests of industry and government in this essential component of tourist infrastructure. The study is unique in the English-speaking literature for its focus on the link between the quality of Wi-Fi provision and customer satisfaction, with original results and discussion providing a rationale for investing in quality Wi-Fi networks.

认真的么, 澳大利亚, 为什么你对WiFi 如此小气?:澳洲酒店顾客对Wi-Fi速度的满意度及其对公共Wi-Fi供给的启示

研究目的

本研究分析了酒店的Wi-Fi 速度是否影响顾客满意度, 及其对致力于促进旅游业发展的商业和政府组织在提供Wi-Fi 服务上的启示

研究设计/方法/途径

本研究结合191家澳洲酒店的数据以及111份对当地政府权威机关关于公共Wi-Fi供应的全国性调查的回复数据进行了回归分析, 并结合文献综述和对网上顾客评价进行了内容分析

研究发现

如果Wi-Fi质量提高百分之一, 顾客满意度会相应提高0.376/100个单位。在酒店Wi-Fi质量普遍较好的地区, 由地方政府提供的公用Wi-Fi也会有更佳质量, 反之亦然。

实践意义

不管是商业还是公共组织提供的Wi-Fi, 游客都重视它的持续性使用。对那些想要发展旅游的酒店和地方政府来说, 加大对Wi-Fi 质量的投入是必要的。然而, 为了推进此举, 国家政策应该根据此项研究的结果解决宽带基础设施的地域差异问题。

研究原创性/价值

本研究 超越了传统意义上的公共和私有供给Wi-Fi的区别, 从业界和政府机关共同利益的角度出发来对这项关键的旅游基础设施进行研究。本文对英文文献关于Wi-Fi质量和顾客满意度的关系提供了支持, 并且为提高Wi-Fi质量的理论依据提供了创新性结论和讨论。

Details

Journal of Hospitality and Tourism Technology, vol. 12 no. 4
Type: Research Article
ISSN: 1757-9880

Keywords

Article
Publication date: 20 June 2016

Andrea Sharam, Ian McShane, Lyndall Bryant and Ashton De Silva

The purpose of this paper is to examine the barriers to the re-purposing of under-utilised real property assets owned by Australian not-for-profit (“NFP”) organisations…

Abstract

Purpose

The purpose of this paper is to examine the barriers to the re-purposing of under-utilised real property assets owned by Australian not-for-profit (“NFP”) organisations for affordable housing provision.

Design/methodology/approach

Exploratory research was undertaken with five diverse (non-housing) NFP organisations.

Findings

The research indicates that NFP organisations who are not principally engaged in housing provision, but hold surplus or under-utilised land and property assets, may be willing partners in affordable housing provision. However a range of institutional and structural barriers would need to be overcome for housing developments to occur on under-utilised NFP organisations land holdings.

Research limitations/implications

The small scale of the study limits generalisation from the research findings. However, the findings point to an opportunity for innovation in housing land supply that warrants larger scale research.

Practical implications

This research provides evidence that a source of well-located land is potentially available for future affordable housing provision, but that NFP organisations would require skills and financial resourcing in order to make their land available for this purpose.

Social implications

Well-located land is a major cost input for the provision of affordable housing, and the re-purposing of NFP organisations land or assets for affordable housing could make a significant contribution to the stock of social housing.

Originality/value

There has been no research on how NFP organisations view opportunities to repurpose their land for affordable housing despite this sector being actively encouraged to do so. This paper reports the first Australian study of dispositions and barriers to the re-use NFP organisations land assets.

Details

Property Management, vol. 34 no. 3
Type: Research Article
ISSN: 0263-7472

Keywords

Article
Publication date: 1 June 2006

Ian McShane

This paper aims to examine the connections between community and community facilities, and the implications for local government facility management.

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Abstract

Purpose

This paper aims to examine the connections between community and community facilities, and the implications for local government facility management.

Design/methodology/approach

In addition to cited published literature, the paper draws on archival and case study research and interviews with local government managers and local residents conducted by the author.

Findings

The financing, planning and management of community facilities has emerged as a major public policy issue in Australia in recent years as assets acquired in the post‐World War II years of growth and decentralisation age, service needs widen and local governments experience fiscal stress. During this period, awareness of the limits of state provision and market individualism has brought renewed focus on community, and policy outputs, particularly at local government level, are increasingly framed around community strengthening.

Research limitations/implications

The research focus is Victoria, Australia.

Originality/value

The paper identifies key strategic issues for facility planners and managers involved in regeneration projects.

Details

Facilities, vol. 24 no. 7/8
Type: Research Article
ISSN: 0263-2772

Keywords

Content available
Article
Publication date: 14 June 2021

Bo Skøtt

The purpose of this paper is to investigate what democratic challenges the digitisation of the public libraries in Denmark has entailed. Using the concepts from a national…

Abstract

Purpose

The purpose of this paper is to investigate what democratic challenges the digitisation of the public libraries in Denmark has entailed. Using the concepts from a national library professional strategy from 2012, an analysis of 9 librarians’ experiences with digital dissemination in practice is conducted.

Design/methodology/approach

The paper is a part of a larger research project called “If digitisation is the answer, then what was the question?”. This sub study builds on the semi-structured interviews with library staff members, case-descriptions of two central providers of digital public library materials, as well as literature studies of missions, vision and strategies from different public library policy institutions. To frame the study, a literature review has been conducted.

Findings

The author detects the presence of several incompatible conditions in digital dissemination. These conditions are predominantly of an organisational nature, potentially containing major consequences for citizens’ free and equal access to information, knowledge and culture. Among other things, the Danish public libraries risk substantiating an already existing and problematic polarisation between technologically capable and incapacitated groups of people.

Originality/value

The digital transformation of society has only just begun. Therefore, it is important to examine the consequences of the transition to digital media types for central cultural institution such as the public libraries. The present study is an early and minor contribution to the illumination of a process requiring many more and large-scale studies.

Details

Digital Library Perspectives, vol. 37 no. 3
Type: Research Article
ISSN: 2059-5816

Keywords

Book part
Publication date: 14 May 2003

Jonathan L Gifford

Abstract

Details

Flexible Urban Transportation
Type: Book
ISBN: 978-0-08-050656-2

Open Access
Article
Publication date: 18 September 2017

Sharon A.S. Neufeld, Peter B. Jones and Ian M. Goodyer

The purpose of this paper is to expand upon policy implications of a recent study assessing adolescent mental health service contact and subsequent depression.

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Abstract

Purpose

The purpose of this paper is to expand upon policy implications of a recent study assessing adolescent mental health service contact and subsequent depression.

Design/methodology/approach

Review of related evidence from academic and grey literature.

Findings

Studies assessing the role of mental health services in reducing mental disorder during adolescence are sparse, and even prevalence figures for adolescent mental disorders are out-of-date. Adolescent mental health service contact rates are shown to fall concurrent with budgetary decreases. School-based counselling is highlighted as an important source of help that may be at risk of being cut. Increased training of General Practitioners and school counsellors is needed to improve efficiency in specialist Child and Adolescent Mental Health Services (CAMHS).

Practical implications

Longitudinal studies of young people’s mental health should include mental health service usage and its relationship with subsequent mental health outcomes.

Social implications

Funding cuts to CAMHS must be avoided, school-based counselling must be protected, and service referrers should be better trained.

Originality/value

This paper highlights the need for increased CAMHS data, sustained funding, and improved training for this vital service.

Details

Journal of Public Mental Health, vol. 16 no. 3
Type: Research Article
ISSN: 1746-5729

Keywords

Book part
Publication date: 25 July 2019

Abstract

Details

Strategies for Facilitating Inclusive Campuses in Higher Education: International Perspectives on Equity and Inclusion
Type: Book
ISBN: 978-1-78756-065-9

Article
Publication date: 1 December 1971

TO operate effectively in his environment a man should seek to appreciate the sources which created it. There are few better ways for the work study man, or others…

Abstract

TO operate effectively in his environment a man should seek to appreciate the sources which created it. There are few better ways for the work study man, or others concerned with the efficient running of the industrial machine, to do so than by digesting Management Thinkers, published at 40p in the Pelican Library of Business and Management.

Details

Work Study, vol. 20 no. 12
Type: Research Article
ISSN: 0043-8022

Content available
Book part
Publication date: 15 September 2020

Jo Easton

Abstract

Details

Death in Custody
Type: Book
ISBN: 978-1-83909-026-4

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