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Working in mental health services has always been recognised as a stressful occupation and many studies have attested to the high levels of stress and burnout. This study examined comparative levels of stress among inpatient and community mental health staff across five European countries.Using a quasi experimental pre‐test post‐test design, data was collected from staff at baseline, six months and 12 months. This paper examines data from the baseline period. Staff working in acute inpatient wards and community mental health teams in Denmark (Aarhus, Storstrøm), Finland (Tampere), Norway (Bodo), Poland (Warsaw) and the UK (Cambridge), were asked to complete the Maslach Burnout Inventory (MBI) (Maslach, & Jackson, 1986), the Mental Health Professional Stress Scale (Cushway, Tyler & Nolan, 1996) and a demographic questionnaire designed for this study. Results on the MBI are reported in this article. Both community and inpatient teams reported high levels of burnout. There was evidence to suggest that burnout differed by site but not by team type. The English teams scored highest in emotional exhaustion and depersonalisation. Relatively high levels of work‐related personal accomplishment were reported across all of the sites.

Introduces the need for engineering knowledge management tools for storing past solutions and expert knowledge for the design of automatic precision machinery. The design of this type of machine, which is heavily utilised in modern manufacturing industry, is very complex, time‐consuming and potentially expensive. Describes the design and functionality of a novel computer aided rapid prototyping tool named Schemebuilder. The design is traced from its philosophical origins in the “Theory of domains” and how this can be used by the designer with the aid of the computer. The application of this underlining methodology for the design of precision machinery employing feedback control systems is also described. Finally an example is shown for the design of a control system for precise position control of a glass bottle making machine.

The purpose of this paper is to explore the value of oral history for marketing historians and provide case studies from projects in the Australian context to demonstrate its utility. These case studies are framed within a theme of market research and its historical development in two industries: advertising and retail property.

This study examines oral histories from two marketing history projects. The first, a study of the advertising industry, examines the globalisation of the advertising agency in Australia over the period spanning the 1950s to the 1980s, through 120 interviews. The second, a history of the retail property industry in Australia, included 25 interviews with executives from Australia’s largest retail property firms whose careers spanned from the mid-1960s through to the present day.

The research demonstrates that oral histories provide a valuable entry port through which histories of marketing, shifts in approaches to market research and changing attitudes within industries can be examined. Interviews provided insights into firm culture and practices; demonstrated the variability of individual approaches within firms and across industries; created a record of the ways that market research has been conducted over time; and revealed the ways that some experienced operators continued to rely on traditional practices despite technological advances in research methods.

Despite their ubiquity, both the advertising and retail property industries in Australia have received limited scholarly attention. Recent scholarship is redressing this gap, but more needs to be understood about the inner workings of firms in an historical context. Oral histories provide an avenue for developing such understandings. The paper also contributes to broader debates about the role of oral history in business and marketing history.

Substance misuse results in a wide range of problems for supported housing landlords, staff and tenants, including drug dealing and use, burglary, street drinking, begging and drug paraphernalia. A lot can be done to limit the impact of substance misuse, using crime prevention techniques. In particular, application of crime prevention through environmental design and management (CPTEDM) can help. This article provides a background to CPTEDM and some practical examples of how to address specific problems relating to substance misuse. It explains how to carry out a visual audit to identify problems relating to the impact of substance misuse on local communities, at the same time encouraging participation from tenants where appropriate.

This article will explore the link between authority and leadership in a third sector context. It will outline acevo's leadership model and provide insights into the current challenges being faced by leaders in the third sector. The article emphasises the importance of acevo's code of conduct as a guarantee for great leadership.

MRS ANN DAVINSON has been appointed as Branch Librarian of the newly opened Barlby Branch of the East Riding County Library. Mrs Davinson has previously worked with Middlesbrough, Whitby and Widnes Public Libraries.

This paper aims to trace the emergence, rise and eventual fall of Mojo-MDA. Established as a creative consultancy in 1975, Mojo embarked on an ambitious growth strategy that would see it emerge as Australia’s first multinational agency. By examining the agency’s trajectory over the 1970s and 1980s, this paper revisits the story of an Australian agency with boundless confidence to develop a more nuanced understanding of the dynamic role played by corporate culture in the agency's fortunes.

This study uses reports and features published in the Australian advertising trade press, along with other first-hand accounts, including oral history interviews and personal correspondence with former agency staff.

By identifying the forces and influences affecting Mojo-MDA’s outlook and operations, this paper demonstrates the important yet paradoxical role that corporate culture plays in both building and undermining an agency’s ambitions and the need for marketing historians to pay closer attention to it.

This examination of an agency’s inner machinations over an extended period presents a unique perspective of the ways that advertising agencies operate, as well as the forces that drive and impede them, at both national and global levels. The Mojo-MDA story also illustrates the need for marketing and business historians to pay close attention to corporate culture and the different ways that it affects marketing business and practices.

This paper is the first of two linked articles that explores a shared learning approach to developing a module on collaborative working for graduate primary care mental health workers (PCMHWs). The article describes how the policy context shaped the training agenda and how the requirements of the roles and responsibilities in respect of collaborative practice were mapped against the Ten Essential Capabilities of the mental health workforce. The process of constructive alignment (Biggs, 1999) that involves matching teaching and assessment methods to intended learning objectives was used alongside evidence from the research literature on systems working and interprofessional education to inform the design of the modular curriculum in more detail.The second paper will provide an in‐depth evaluation of the module as it was delivered using a framework derived from the academic literature (See Bailey & Littlechild, 2001 and Barr et al, 1999a; 1999b). Included in the evaluation will be a discussion of how the context of workforce change in primary care mental health influenced the training inputs together with a reflection on the training methodologies employed to promote collaborative practice. Different levels of evaluating the training will be discussed including the impact of the module on practice outcomes such as attitudes of the workers and changes in their practice. The lessons learned from the evaluation will be discussed in relation to the models of best practice emerging from the IPE literature and the challenges of implementing a new workforce strategy in primary care mental health.

MELVYN BARNES, Borough Librarian & Arts Officer of the Royal Borough of Kensington & Chelsea (London), was asked to prepare a report for his libraries committee on the possibility of selling withdrawn library books to the public—that rumbling bandwagon which inevitably looks attractive to local authorities in hard times.