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Article
Publication date: 2 March 2012

Fiona Gill

The successful identification and management of environmental risks remains one of the most important challenges facing mankind. The global nature of environmental risks…

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Abstract

Purpose

The successful identification and management of environmental risks remains one of the most important challenges facing mankind. The global nature of environmental risks makes the assumption and practice of environmental responsibility difficult. This paper aims to examine the nature of this difficulty, arguing that although environmental responsibility remains global, it is situated and practiced at the local level.

Design/methodology/approach

Using a case study methodology, the paper examines three family dairy farms in Belsize, New South Wales, Australia. Repeated interviews with adult members of the farming families explored their perspectives of the past, present and future of the farm, eliciting rich narratives about relationships between farm, environment, community and individual, and the role that responsibility plays in negotiating these relationships.

Findings

Environmental responsibility is established as multi‐faceted, and negotiated between social actors as one of myriad other, competing responsibilities. Responsibility is positioned as a critical factor in the generation and maintenance of social relationships, but one which is often mobilized as a mechanism of governance. The paper argues that this can result in tension for some social actors.

Originality/value

This paper positions responsibility generally, and environmental responsibility in particular, as situated on the junction between local and global networks. This occurs as a result of the intrusion of the global into the local, and the corresponding need for individuals to act on the global stage through the medium of their local contexts. In managing the changes in behavior and identity necessary to do this successfully, responsibility is identified as one means of establishing social identity and group members, and a way of defining specific social roles.

Details

Social Responsibility Journal, vol. 8 no. 1
Type: Research Article
ISSN: 1747-1117

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Article
Publication date: 1 April 1993

Brenda Leese, Paul Kind, Ian Cameron and Jennie Carpenter

A postal questionnaire was successfully used to determine generalpractitioner views about the quality of the health care servicesavailable to their patients. In the case…

Abstract

A postal questionnaire was successfully used to determine general practitioner views about the quality of the health care services available to their patients. In the case of hospital services, 75 of the 112 respondents (67 per cent) chose orthopaedics and 52 (46 per cent) chose ophthalmology as services in need of improvement. Other hospital‐based services, chosen by at least ten general practitioners, were gynaecology, gastroenterology/endoscopy, medicine for the elderly, radiology/ultrasound, psychiatry and physiotherapy. Only 74 general practitioners chose community services, with health visiting being chosen by 25 respondents, district nursing by 24, physiotherapy by 20 and chiropody by 18, as being in need of improvement. The survey was intended to provide a basis for a dialogue between clinicians, managers and general practitioners, about how the quality of services could be improved and how they might be developed in the future.

Details

Journal of Management in Medicine, vol. 7 no. 4
Type: Research Article
ISSN: 0268-9235

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Article
Publication date: 1 June 2010

Liz Gill, Lesley White and Ian Cameron

This paper synthesises the literature on the issues related to the older patient, health service quality and its measurement. It discusses the need to consider these…

Abstract

This paper synthesises the literature on the issues related to the older patient, health service quality and its measurement. It discusses the need to consider these perspectives in the definition and assessment of quality of a community‐focused aged healthcare programme, and critically examines the existing evaluation of quality in healthcare, contrasting the patient's role and impact on the quality of the service and its outcome. The paper then reviews the documented problems associated with using satisfaction as an indicator of the patient's view of quality. An alternate validated approach to measuring the patient's perception of the quality of the service is identified in the services literature; this multidimensional hierarchical tool and scale, which specifically measures the patient's view of quality, is presented. The tool covers nine sub‐dimensions, four dimensions and the global perspective of quality as perceived by the patient. An adaptation of this tool is presented to measure the patient's view of quality using the relatively new Transition Aged Care programme as an example, and make the argument for the holistic measurement of transitional aged care quality, using a validated and reliable patient‐specific tool. Importantly, the paper proposes that the identification of the patient view of service quality will offer information that could specifically assist with service improvement.

Details

Quality in Ageing and Older Adults, vol. 11 no. 2
Type: Research Article
ISSN: 1471-7794

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Article
Publication date: 22 March 2011

Liz Gill, Lesley White and Ian Douglas Cameron

The purpose of the paper is to identify and describe the themes underlying four concepts: client orientation, client involvement, provider empowerment, and client…

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Abstract

Purpose

The purpose of the paper is to identify and describe the themes underlying four concepts: client orientation, client involvement, provider empowerment, and client empowerment, which have been reported in the literature as influencing service participant interaction in the formation of a service. The meaning that service participants assign to each of those themes is also to be examined.

Design/methodology/approach

Triadic studies were undertaken in two separate locations with three discrete community‐based service networks, purposively recruited from the same aged healthcare organisation. Using a phenomological approach, 29 individual semi‐structured in‐depth interviews with managers, providers, and clients were conducted. Inductive and deductive analysis was used to identify the emerging themes and their meaning for each participant category.

Findings

Key themes were identified for each concept, but the meaning ascribed to each theme was found to differ between the participant categories. It is suggested that these results reflect participant role differences in the service co‐creation process.

Research limitations/implications

The findings are limited by the small sample and its relative homogeneity.

Practical implications

The findings offer service managers insights into how to engage clients in the service creation process, which in turn will affect the ultimate quality of the service that is created. They also provide information that will assist with service design, staff selection, training, and assessment.

Originality/value

This is the first study that investigates the four concepts, client orientation, client involvement, provider empowerment, and client empowerment, in the context of service co‐creation. It identifies associated abstract themes and the applied meaning differences of the service participants.

Details

Managing Service Quality: An International Journal, vol. 21 no. 2
Type: Research Article
ISSN: 0960-4529

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Article
Publication date: 1 June 2010

Ron Iphofen

Abstract

Details

Quality in Ageing and Older Adults, vol. 11 no. 2
Type: Research Article
ISSN: 1471-7794

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Article
Publication date: 1 January 1965

Of matters concerning man's day‐to‐day living, none receives more attention than his diet; the foods which housewives should buy, how they should be prepared and cooked…

Abstract

Of matters concerning man's day‐to‐day living, none receives more attention than his diet; the foods which housewives should buy, how they should be prepared and cooked. All women's journals and most daily newspapers profess to give expert advice on diet, nutritional needs, recipes, meals, etc. Radio and television have programmes on the subject and television advertisements, when not eulogising drink of all sorts, cigarettes or soap, are largely devoted to extolling proprietary foods, without the generous addition of which to the diet, one gathers, malnutrition is unavoidable.

Details

British Food Journal, vol. 67 no. 1
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 2 November 2018

Mohammed Rahman and Adam Lynes

The purpose of this paper is to discuss the nature and extent of violent practice in the motorcycle underworld. It does this by considering the murder of Gerry Tobin, and…

Abstract

Purpose

The purpose of this paper is to discuss the nature and extent of violent practice in the motorcycle underworld. It does this by considering the murder of Gerry Tobin, and then uses the biography of the founding member of the Hell’s Angels motorcycle club (HAMC) for a critical analysis. The authors are interested in understanding the role of masculine honour and collective identity, and its influences in relation to violence – namely, fatal violence in the motorcycle underworld. The authors argue that motorcycle gangs are extreme examples of what Hall (2012) considers “criminal undertakers” – individuals who take “special liberties” often as a last resort.

Design/methodology/approach

The methodological approach seeks to analyse the paradigm of “masculine honour”, and how the Outlaws MC (OMC) applied this notion when executing the seemingly senseless murder of Gerry Tobin. So too, the author triangulate these findings by critically analysing the biography of the founding member of the Californian chapter of the HAMC – Sonny Barger. Further to this, a case study inevitably offers “constraints and opportunities” (Easton, 2010, p. 119). Through the process of triangulation, which is a method that utilises “multiple sources of data”, the researcher can be confident that the truth is being “conveyed as truthfully as possible” (Merriam, 1995, p. 54).

Findings

What is clear within the OB worldview is that it can only be a male dominant ideology, with no allowance for female interference (Wolf, 2008). Thus, Messerschmidt’s (1993) notion of “hegemonic masculinity” fits the male dominated subcultures of the HAMC and OMC, which therefore provides the clubs with “exclusive” masculine identities (Wolf, 2008). For organisations like the HAMC, retaliation is perceived as an alternative form of criminal justice that is compulsory to undertake in order to defend their status of honour and masculinity.

Originality/value

Based on our understanding, this is the first critical think piece that explores a UK case of homicide within the context of the motorcycle underworld. It also provides a comprehensive understanding of violent practice with the motorcycle underworld from criminological and sociological perspectives. This paper will inform readers about an overlooked and under researched underworld culture.

Details

Journal of Criminological Research, Policy and Practice, vol. 4 no. 4
Type: Research Article
ISSN: 2056-3841

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Article
Publication date: 1 September 2005

Dan Boutross

In the midst of a major corporate reorganization and an ever‐changing industry landscape, how does a corporate real estateorganization successfully build enterprise…

Abstract

In the midst of a major corporate reorganization and an ever‐changing industry landscape, how does a corporate real estateorganization successfully build enterprise alliances and create integrated approaches to problem solving in order to 1) realign the real estate portfolio and 2) achieve optimal real estate portfolio efficiencies? The answer lies in the use of enterprise program management approaches to identify stakeholders and to invest in lifecycle management. This case study will examine how Sprint Enterprise Property Services successfully adopted the use of enterprise program management principles in order to achieve significant gains in process improvements, to transform a traditional work environment, and to institute a dynamic long‐term vacancy reduction plan for the corporate real estate portfolio.

Details

Journal of Corporate Real Estate, vol. 7 no. 3
Type: Research Article
ISSN: 1463-001X

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Article
Publication date: 1 October 2001

Angela Srivastava

This paper looks at the quality and value of leisure and friendships that people with learning disabilities experience in the community. It provides an overview of the…

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188

Abstract

This paper looks at the quality and value of leisure and friendships that people with learning disabilities experience in the community. It provides an overview of the problems in developing friendships for people with moderate, severe and profound learning disabilities transferred from hospital to community care and identifies recommendations for commissioners, providers, staff and carers for the development of friendships through leisure in the community.

Details

Tizard Learning Disability Review, vol. 6 no. 4
Type: Research Article
ISSN: 1359-5474

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Article
Publication date: 1 December 1984

EDWIN FLEMING, ALLAN BUNCH and WILFRED ASHWORTH

It is common knowledge that the developing countries have needs for expertise in agriculture, technology, medicine and education. But the call for librarians in…

Abstract

It is common knowledge that the developing countries have needs for expertise in agriculture, technology, medicine and education. But the call for librarians in specialised fields is now being heard increasingly throughout Africa, Asia and South America.

Details

New Library World, vol. 85 no. 12
Type: Research Article
ISSN: 0307-4803

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