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This paper aims to explain the implementation procedure of DSpace at the Library of Independent University, Bangladesh. This paper shows how DSpace is promoting open educational resources (OER) movement and demonstrates the ease of implementing DSpace in an institution. Moreover, the purpose of this paper is to encourage library professionals to participate in the OER movement by implementing DSpace in their libraries.

The requirements for implementing DSpace have been shown in this paper. It also describes the system model of an academic repository (DSpace)/digital library (DL). In addition, the paper describes the legal issues for submitting an item in DSpace and self-submission process of an item as well as shows impact of DSpace on OER.

Open source software and Open Access Institutional Repository software has a fundamental role in promoting OER. DSpace is perfect for building a DL or an institutional repository in libraries, especially for developing country libraries because this demands low cost and it is easy to implement in libraries as well as is user-friendly.

This paper will help to understand the role of the library community and librarians about OER. It will also show the impact of DL on OER. In addition, this paper encourages librarians to participate in OER movement.

The purpose of this paper is to explain how the author carried out the implementation of the Koha open-source integrated library system (ILS) at the Independent University Bangladesh (IUB) Library, stated how much easy it is to implement Koha in a library and encouraged library professionals to implement Koha in their libraries.

The paper describes the author’s practical experiences regarding implementation of the Koha open-source ILS.

Koha has those functionalities which can fulfill the library automation need of the IUB Library. That is why Koha is selected. Other librarians can easily implement Koha in their libraries.

This paper will help librarians to implement Koha in a practical way to their libraries. The author implemented Koha at the IUB Library within three months, and the author used migrated data from Computerized Documentation System/Integrated Set of Information System to MARC-21 for books and made new MARC-21 records for movies.

The author is the youngest library professional who implemented Koha at a private university library in Bangladesh. This will influence librarians to learn Koha and implement it in their libraries.

The purpose of this paper is to describe the procedure of setting up an institutional repository (IR) at the Independent University, Bangladesh (IUB), using open source software. IUB faculty and research scholars will be able to publish their research output in the proposed IR and make it globally visible.

A number of popular IR software packages have been compared. System requirements along with the steps involved in uploading and submitting contents in the IR are also illustrated.

DSpace is preferred as an IR software at IUB. This paper also provides the procedure to set up the IR along with content submission and workflow processes.

Systematic storing and access to the research output of IUB will be provided by the IR, which will be cost effective and centrally managed. This paper details the first time that an IR has been instituted in Bangladesh from the librarian and university library perspective. This study no doubt will foster more research on IRs for the improvement of digital content management.

This case study aims to describe the renovations and intended functions for rooms; explain the different design approaches implemented for the different end-user populations; provide an overview of traditional, new and non-library services for which spaces were designed; briefly explain training and planning; and describe the spaces and services that function well and those that do not. Indiana University Libraries completed two significant renovations in late 2014. They renovated the Learning Commons, which is a 27,000 square feet (SQF) facility designed to meet the needs of undergraduate students, and they created the Scholars’ Commons, which is a 15,000 SQF facility supporting graduate student and faculty research.

Both spaces were thoughtfully designed to support new and traditional library services, as well as services supported by non-library units. Staff training and service planning took place during the construction process, with the goal of having outstanding services operating on opening day.

The goal of creating flexible space was achieved, but it presents organizational and staffing challenges. Libraries seeking to create multifunctional environments must consider the practical implications of daily operation and use of such spaces.

This case study describes two library environments that are in their first year of operation and the assessment of the use and impact is underway. The stage of the work limits the research to be reported upon.

The spaces described provide very practical information for other academic libraries that seek to renovate spaces and provide innovative services.

Academic libraries that are in the planning stage of a learning space should take note of the variety of spaces, strategies for working with cavernous spaces, use of natural light and “bring-your-own-device” interior designs. In addition, the service hub model implemented in the Scholars’ Commons is a unique approach for digital scholarship centers.

This paper seeks to investigate the overall service quality of the library system of Independent University, Bangladesh, a top‐ranked private university in Bangladesh. A survey is conducted among the library users specifically faculty, graduate, and undergraduate students.

A modified version of the SERVQUAL questionnaire was used for data collection. The gap differences between perceived and desired services were calculated and ranked which could indicate what services meet, exceed or fall short of the users' expectations. The mean values of desired service levels were ranked and compared among three groups of users. A Kruskal‐Wallis test was done to examine the differences in desired level of service quality by different groups. The method zone of tolerance was applied to find out the range between perceived and minimum service levels. Finally, the underlying dimensions of service quality were identified through exploratory factor analysis of level of desired services.

It has been revealed that perceived services were lagging behind the desired services and attributes of service quality which fall short of user perception though the gaps were not much higher. It has also been observed that there were some significant differences in desired services received by the users. The overall scenario of tolerance zone was inside the tolerable level by all users and only one attribute was problematic.

The concept of library service quality and assessment is new in Bangladesh. The author of this paper first started to study on this area among public and private university libraries. This study will no doubt encourage and foster further research in this area for the effectiveness and the better performance of academic libraries in Bangladesh.

Why does the idea of marketing generate such negative reactions from many in the academic library world? Research on the word “marketing” in the Oxford English Dictionary (OED) reveals that usage of the term can be traced back to 1561 when it meant simply “to buy or sell” (Oxford English Dictionary, 2004, http://dictionary.oed.com/). As early as 1884, the meaning began to change to “bringing or sending (a commodity) to market,” which encompasses not just the selling of a product, but the “systematic study of all the factors involved in marketing a product” (Oxford English Dictionary, 2004, http://dictionary.oed.com/). Is it the idea of “selling” that offends so many in libraries? Or do some dislike the suggestion of libraries having “products” much as companies do?

Increasingly academic libraries are partnering with other campus units to improve efficiency and to better serve students and faculty. This paper aims to focus on the importance of developing a memorandum of understanding (MOU) to foster a relationship between an academic library and IT unit. It seeks to identify what the MOU should include, pitfalls to be avoided, and lessons learned. It also proposes demonstrating how the MOU has been used as a model for other alliances and how, because of the MOU, a partnership has flourished.

This paper will outline the steps taken that led to the successful MOU created by the Indiana University Bloomington (IUB) Libraries and University Information Technology Services (UITS.)

The paper finds that a well‐crafted MOU that allows for flexibility in ongoing decision making by service stakeholders permits partnerships to evolve and mature and creates the avenue for continued success and innovation.

This paper describes the execution and ongoing evolution of a successful partnership based on a MOU and commitment by the IUB Libraries and the central technology organization, UITS.

Libraries interested in entering into or strengthening partnerships with IT or other campus organizations can use the Indiana University experience and MOU as a model.

The purpose of this study is to assess basic information literacy (IL) competency and the perception of IL behaviour of freshman undergraduate business students of Independent University, Bangladesh (IUB).

Freshman business students were asked to fill a set of structured and sample questions which assessed their level of information skills and basic IL behaviour. The questionnaire incorporated different questions concerning their previous experience of information use and access to information sources.

It has been found that IUB freshman business students require more competencies to solve information‐related problems. Before answering the questions and statements of the questionnaire, most of them mentioned that they are aware of IL and they think they have IL‐related efficiencies. But the competency results showed that only one‐fourth of them gave correct answers. Regarding the concluding statement, most of them realized that they need information literacy education (ILE) to solve their information‐related problems.

This assessment related to IL is the first in any private university in Bangladesh, which will foster more research to design valid and relevant curricula of ILE for the students of IUB and possibly the wider higher education community in Bangladesh.

This paper describes the services offered in an information commons that primarily serves undergraduate students at a large research university. This paper provides background information on the implementation of a learning or information commons and describes the effect of the commons environment on reference services and environment and highlights the importance of a strong relationship between libraries and information technology providers in developing successful public services in an information commons.

This article describes the transformation of an Undergraduate Library into the Information Commons and describes the implications for library services in a public services partnership.

The information commons environment is one part of a library system that is evolving in response to and in anticipation of user needs.

This paper documents a successful partnership in creating an information commons that primarily serves undergraduate students at a large research university.

The partnering approach in developing an information commons can result in a cohesive suite of services that support students. The implications for reference services provide insight for other libraries that are planning information or learning commons.

This study investigated the development of institutional repositories (IRs) at doctoral institutions, identifying factors that influence development and best practices using a comparative case study analysis approach to gather and analyze data. The development of a repository is one of the more complex projects that librarians may undertake. While many librarians have managed large information system projects, IR projects involve a larger stakeholder group and require support from technical services, public services, and administration to succeed. A significant increase in the development of repositories is expected with technology and process improvements for digital collection development so further study is warranted. Both institutional and subject repositories were examined for the case studies. Best practices and recommendations for future developers, such as early involvement of stakeholder groups and the need to educate both librarians and teaching faculty about open access collections, are also discussed. This study contributes to a more informed understanding of the development of IRs and identifies a model framework for future IR developers. The best practices framework incorporates the processes from the case study sites and includes additional factors identified from the case study interviews. Key to the framework is the inclusion of stakeholder groups on campus and assessment measures. While the case studies focused on doctoral institutions, the framework can be adapted to any size institution.