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Book part
Publication date: 15 December 2016

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Mastering Digital Transformation
Type: Book
ISBN: 978-1-78560-465-2

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Article
Publication date: 28 September 2010

Kirsten M. Rosacker and Robert E. Rosacker

The project management literature contains a growing body of research addressing information technology (IT). Currently, the majority of these studies direct attention…

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Abstract

Purpose

The project management literature contains a growing body of research addressing information technology (IT). Currently, the majority of these studies direct attention towards projects completed within private sector organizations. Given the unique characteristics surrounding public sector organizations, this paper aims to argue that it is inappropriate to apply the lessons learned from private sector organizations in the public arena without investigating their applicability empirically.

Design/methodology/approach

A review of the historical evolution of IT usage within public sector organizations is offered. The broad body of project management knowledge is discussed, and the unique characteristics of public sector organizations are detailed. These three concepts combine to provide a conceptual framework for reviewing empirical research published in Transforming Government: People, Process and Policy.

Findings

It is concluded that the additional empirical research is needed to further our understanding of the applicability of project management principles, developed and applied in private sector organizations, to the unique organizational format presented by public sector operations.

Originality/value

As the use of, and dependence on, IT within all organizations continues to expand throughout the world, it becomes critically important for managers to understand “best business practices” so that these successful managerial techniques can be applied appropriately to enhance and refine operational practices. Importantly, problems associated with the successful management of information technology projects have been and continue to be significant concerns, thus highlighting the need for better knowledge development and transfer that can be provided by well designed and completed research.

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Journal of Enterprise Information Management, vol. 23 no. 5
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 1 April 2011

Seema Joshi

India emerged as one of the fastest growing economies of the world during the 1990s because of the spectacular dynamism shown by the services sector. India’s services…

Abstract

India emerged as one of the fastest growing economies of the world during the 1990s because of the spectacular dynamism shown by the services sector. India’s services sector has been burgeoning fast and one of the major driver’s of the growth of services sector is Information Technology (IT) and Information Technol ogy Enabled Services (ITES). It is well documented in literature that IT impacts growth by different channels. In this study we try to empirically verify the question: Can IT and ITES be an engine of growth? Using micro‐level data of 100 households of 20 IT and ITES firms along with secondary data we tried to estimate the extent of indirect employment generation at macro‐level and the share of IT and ITES in total employment and total value added. According to our study, one job for skilled professional employed in IT and ITES spins off jobs for 0.48 semi‐skilled, low skills or unskilled workers. As per our estimates, the 16 lakh workers who are expected to be directly employed in IT sector in the FY 2008 would generate secondary em ployment for 7,68,000 people which would constitute 0.16 per cent of total employment. However, the share of consumption expenditure of 16 lakh professionals would be 20 per cent of total value added. Assuming the consumption expenditure of the IT and ITES workers and total value added to be the same/constant when we tried to assess the contribution of consumption expenditure of 2.3 million workers (who are projected to be directly absorbed by IT sector by 2010, NASSCOM, 2005) to total value added it comes out to be 29 per cent of total value added. The study says that the proportion of IT‐ITES in total employment may be small but its contribution to total value added is still very high. Indeed IT and ITES can be an engine of growth in India’s economy by way of generating demand impulses in the economy as has been hypothesised and shown through the present study. Keeping in view the contributions of this sector and its huge untapped potential as evident from the present study and various other studies, there is a need for introduction and implementation of policy initiatives to address the challenges faced by this sector and to sustain the growth driven by the services sector.

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World Journal of Science, Technology and Sustainable Development, vol. 8 no. 1
Type: Research Article
ISSN: 2042-5945

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Article
Publication date: 20 September 2011

Ahlam Hassan Al Marzouqi and Nick Forster

The purpose of this paper is to describe the principal reasons why Emirate women are under‐represented in the United Arab Emirates (UAE) information technology (IT) sector

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Abstract

Purpose

The purpose of this paper is to describe the principal reasons why Emirate women are under‐represented in the United Arab Emirates (UAE) information technology (IT) sector; and the barriers and challenges that national women have encountered while working in this sector of the national economy.

Design/methodology/approach

The paper draws on data from 20 structured in‐depth interviews conducted with Emirate women who had worked for a minimum of five years in IT.

Findings

Although national women have made remarkable inroads into almost all professions and occupations in recent years, they are still noticeably under‐represented in IT, particularly in the private sector. In addition, very few are in senior‐level positions and there are, at the time of writing, no Emirate women technology‐entrepreneurs. The results show that cultural and familial factors still inhibit many young Emirate women from choosing careers in this profession, and negative gendered attitudinal assumptions about women are still prevalent within the local IT sector.

Research limitations/implications

The sample size was small, so we were unable to test specific research hypotheses, or compare our results with quantitative cohort surveys conducted in other countries. Nevertheless, the findings warrant additional research, as increasing numbers of Emirate women graduate from local universities with IT/MIS degrees, and further research on this topic is described.

Practical implications

Five practical strategies are identified to encourage more young Emirate women to embrace IT careers in the future.

Originality/value

This is the first research on this issue conducted in the UAE/GCC region.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 30 no. 7
Type: Research Article
ISSN: 2040-7149

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Article
Publication date: 4 July 2016

Manzoor Hassan Malik and Nirmala Velan

The purpose of this paper is to present an overview of trends of Indian information technology and business processing management (IT-BPM) sector and to analyse the…

Abstract

Purpose

The purpose of this paper is to present an overview of trends of Indian information technology and business processing management (IT-BPM) sector and to analyse the determinants of IT-BPM sector during the period 1991-2014.

Design/methodology/approach

The study is based on annual data collected from National Association of Software and Service Companies and Department of Electronic and Information Technology for the period 1991 to 2014. The methodology adopted for studying the objectives are simple averages, percentages, ratios, growth rates, graphs prepared on the basis of data from the IT-BPM sector and regression analysis. Trends and patterns in key variables, such as total revenue, domestic revenue, export revenue, employment and exports of the IT-BPM sector have been examined. Factors influencing IT-BPM export growth have been analysed using ordinary least square multiple regression model, with growth rates of gross domestic product (GDP), labour productivity, exchange rate and previous year’s export, as the explanatory variables.

Findings

The export revenue from IT-BPM sector increased continuously over the years, at an average growth rate of 36.60 per cent during the period 1991 to 2014. Similarly, domestic revenue of IT-BPM sector also increased, but at a lower growth rate. This is because domestic market in India is captured by multinational giants against Indian firms, which do not possess full comparative advantage in the case of IT-BPM sector. Indian firms are producing low skill activities required for production, mainly concentrated only in the export sector. Direct employment, excluding hardware from IT-BPM sector, has grown at an average rate of 18.08 per cent over the study period. The determinants of IT-BPM exports indicated previous year’s export demand to be significantly contributing the highest to export growth rate. This was followed by GDP growth rate, implying that overall growth of the economy leads to significant increase in export growth. Increased labour productivity followed next in significantly encouraging export growth.

Research limitations/implications

Generalization of the results may not be possible, as Indian conditions and policies vary.

Practical implications

The paper has implications for the expansion of domestic market, diversification of trade and products, innovations for increasing competitiveness and sustainability in the global market in the wake of stiff competitions from new competitors.

Originality/value

This paper focuses on originality in analysis of determinants of export growth.

Details

Journal of Science and Technology Policy Management, vol. 7 no. 2
Type: Research Article
ISSN: 2053-4620

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Article
Publication date: 29 November 2018

Sangita Dutta Gupta, Ajitava Raychaudhuri and Sushil Kumar Haldar

Information Technology has transformed the banking sector with respect to various systems and processes. Banks have adopted various measures to quicken their business…

Abstract

Purpose

Information Technology has transformed the banking sector with respect to various systems and processes. Banks have adopted various measures to quicken their business activity and also save cost and time. That is why there has been large requirement of IT in the banking sector. The question arises whether this investment is enhancing the profitability of the bank or not. The purpose of this paper is to examine the presence of profitability paradox in Indian Banking Sector.

Design/methodology/approach

Data are collected from ten nationalized banks and three private sector banks from 2006 to 2013. The impact of IT expenditure on return on assets and profit efficiency is examined. Profit efficiency is determined using Stochastic Frontier Analysis. Data are collected from annual reports of the banks. Data on IT expenditure are collected through Right to Information Act 2005. Correlation and Panel Regression are used to investigate the relationship between IT expenditure and ROE or Profit Efficiency.

Findings

The findings of the paper confirm the presence of profitability paradox in the Indian Banking sector.

Research limitations/implications

Extension of this study to other developing countries of the world will help to identify if any common pattern is there among the developing countries as far as productivity or profitability paradox is concerned.

Originality/value

There are some studies on the impact of IT on the banking sector in USA and Europe. This type of study however is rare in the context of India or for that matter other developing countries. Therefore, this paper will add new dimension to the existing literature and pave the way for future research in this area.

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International Journal of Emerging Markets, vol. 13 no. 5
Type: Research Article
ISSN: 1746-8809

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Article
Publication date: 21 August 2017

Vivek Soni, Prasanta Kumar Dey, Rashmi Anand, Charru Malhotra and Devinder Kumar Banwet

The purpose of this research paper is to assess e-governance efficacy in various sectors of India. The paper develops on Grey System Theory (GST) methodology and…

Abstract

Purpose

The purpose of this research paper is to assess e-governance efficacy in various sectors of India. The paper develops on Grey System Theory (GST) methodology and enlightens grey portions of e-governance in select sectors. Research study identifies few grey criteria which affect implementation of information and communication technology (ICT) applications to support sustainable e-governance. Such criteria are related to information security breaches, information technology (IT) policy implementation, investments and strategic advantages for the various sector developments.

Design/methodology/approach

Considering “information” as a sensitive element to security for administration and part of dark portion to Indian economy, GST-based COmplex PRroportional ASsessment (COPRAS-G) method is adopted to assess the e-governance efficacy. The method provides flexible multicriteria decision-making (MCDM) approach to assess e-governance in prioritizing the sector alternatives of future strategic development. Priority order of select sectors is estimated, and COPRAS-G method is used in the research study to support decision-making on e-governance. Study compares ten major gross domestic product-dependent sectors based on few grey criteria. These criteria are chosen based on authors’ perspective on this study and feedback received from government officials of district levels under the Digital India-training programme. To address the subjectivity that lies in e-governance grey areas of sector, criteria are also weighted using fuzzy scale. Later methodology-based results are presented to draw a strategic road map for strategic development of the country.

Findings

On applying COPRAS-G method to predict pessimistic, optimistic and realistic scenarios of e-governance implementation across the ten sectors, high priory order in realistic scenario of results shows that implementation of ICT applications for e-governance should be in the sectors such as environment, climate change and in the railways. Industrial sector is also ranked as the preferred one over the other sectors on the basis of e-governance efficacy assessment.

Research limitations/implications

Here COPRAS-G method is used as MCDM techniques. However, few other MCDM techniques such as GRA, DRSA, VIKOR, SMAA, SWARA and SAW can be also explored to outrank various Indian sectors to deal with subjectivity in decision-making.

Practical implications

Implementation of ICT applications to support e-governance varies from sector to sector. ICT-based governance involves high degree of complexity in driving the operations for development of respective sectors. Therefore, government and policymakers need more flexibility to overcome present barriers of sector development. Such research can support decision-making where GST-based COPRAS-G method is able to capture and address the breaches of information security. Moreover, management concern for sector development has been presented on the basis of pessimistic, optimistic and realistic scenarios more precisely.

Social implications

The results can provide guidance to the academicians, policymakers and public sectors highlighting various possible measures to handle the security breaches in multi-facet intention of sustainable development. The outcomes from MCDM framework can also help in drawing a rough trajectory of strategy, i.e. development of ICTs applications and e-governance process.

Originality/value

This paper can supplement and act as the support for decision-making in conflicting situations on different flexible scenarios. Moreover, such work can synergize conflicting ideas of decision makers, academics and various other stakeholders of the Indian IT sector.

Details

Transforming Government: People, Process and Policy, vol. 11 no. 3
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 15 March 2013

Vathsala Wickramasinghe and Nuwan Wickramanayake

The purpose of this paper is to investigate job expectations, experience, and met expectations of IT professionals in offshore software development and commercial banks in…

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1010

Abstract

Purpose

The purpose of this paper is to investigate job expectations, experience, and met expectations of IT professionals in offshore software development and commercial banks in Sri Lanka.

Design/methodology/approach

For the study, quantitative research methodology was used and data were collected from 342 and 208 IT professionals engaged full‐time in offshore software development and commercial banks, respectively, in Sri Lanka. Descriptive statistics, correlation analysis, paired sample t‐test, independent sample t‐test, and binary logistic regression were used appropriately for data analysis.

Findings

The findings of the study led to identify job expectations, experience, and met expectations of IT professionals that discriminate between offshore software development and commercial banks.

Originality/value

The literature provides evidence that job expectations of IT professionals in offshore software development are different from their counterparts in other comparable occupations. Therefore, the paper argues that sectoral differences in job expectations, experience, and met expectations of IT professionals are worthy of empirical investigation. Although the growth of the services sector has resulted in extensive employment opportunities for IT professionals in South Asia, the details on their job expectations and whether their expectations vary by the business sector remain obscure.

Details

Information Technology & People, vol. 26 no. 1
Type: Research Article
ISSN: 0959-3845

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Article
Publication date: 1 April 2003

Georgios I. Zekos

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination…

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Abstract

Aim of the present monograph is the economic analysis of the role of MNEs regarding globalisation and digital economy and in parallel there is a reference and examination of some legal aspects concerning MNEs, cyberspace and e‐commerce as the means of expression of the digital economy. The whole effort of the author is focused on the examination of various aspects of MNEs and their impact upon globalisation and vice versa and how and if we are moving towards a global digital economy.

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Managerial Law, vol. 45 no. 1/2
Type: Research Article
ISSN: 0309-0558

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Book part
Publication date: 31 December 2010

The following is an introductory profile of the fastest growing firms over the three-year period of the study listed by corporate reputation ranking order. The business…

Abstract

The following is an introductory profile of the fastest growing firms over the three-year period of the study listed by corporate reputation ranking order. The business activities in which the firms are engaged are outlined to provide background information for the reader.

Details

Reputation Building, Website Disclosure and the Case of Intellectual Capital
Type: Book
ISBN: 978-0-85724-506-9

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