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Article

Hesham A.E. Magd

The purpose of this paper is to examine management attitudes/perceptions of Egyptian manufacturing organizations toward the implementation of ISO 9001:2000. The…

Abstract

Purpose

The purpose of this paper is to examine management attitudes/perceptions of Egyptian manufacturing organizations toward the implementation of ISO 9001:2000. The implementation of ISO 9001:2000 depends on how the standard is perceived by Egyptian companies themselves.

Design/methodology/approach

The present study is exploratory in nature and seeks to collect data about management attitudes/perceptions towards ISO 9001:2000 through a structured mail survey. Mail questionnaires were sent to 200 manufacturing companies throughout Egypt, yielding a response rate of 35 percent.

Findings

Survey results indicated that Egyptian manufacturing organizations are aware of ISO 9001:2000 and it is considered to be relevant to their organizations. The main motivators for seeking ISO certification were to improve the efficiency of the quality system and to achieve customer satisfaction. The vital benefits perceived from implementing the certificate were improved documentation and improvement in the efficiency of the quality system. However, the participants perceived top management commitment and the lack of qualified personnel to be major barriers for the effective implementation of ISO 9001:2000.

Originality/value

The research adds knowledge in the field of quality management within the context of developing countries and gives a particular focus on Egypt and the manufacturing sector, as it is one of the few papers available within the field of quality management in Egypt.

Details

International Journal of Quality & Reliability Management, vol. 25 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

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Article

Evangelos L. Psomas and Christos V. Fotopoulos

The purpose of this paper is to review and classify the main findings of the studies undertaken on ISO 9001:2000 certified companies and to present future research proposals.

Abstract

Purpose

The purpose of this paper is to review and classify the main findings of the studies undertaken on ISO 9001:2000 certified companies and to present future research proposals.

Design/methodology/approach

A comprehensive literature review is carried out focusing on research papers published in academic literature. Both, the most recently published papers as well as those concerned only with the 2000 version of the ISO 9001 standard are chosen. The findings from the research papers are classified according to the issues examined.

Findings

The many studies undertaken regarding the ISO 9001:2000 implementation show that although there are signs that the initial results are not so positive, the general conclusion is that the standard has positive impact on the company's operational as well as business performance and on the company's effort to move towards total quality management. However, many research proposals have been expressed in order to fully determine the long‐term results as well as to specify a valid model containing the fundamental quality management practices which can effectively drive a company to business excellence.

Practical implications

Having in mind that the ISO 9001:2000 is getting to its end and a new revised standard is being given birth (ISO 9001:2008); the paper reveals that the research agenda is still full of topics that have to be considered in order to fully understand the standard's implications. Hence, given the findings from the researches carried out until now and the modifications made to the requirements of the new standard, this paper gives directions for effective transition to the revised standard as well as for future research studies.

Originality/value

Reviewing the literature, it is observed that many research papers regarding the ISO 9001:2000 standard have already been published. This paper classifies the research findings and points out future research proposals in order to fully explore the quality management discipline.

Details

International Journal of Quality and Service Sciences, vol. 1 no. 2
Type: Research Article
ISSN: 1756-669X

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Article

Christos V. Fotopoulos, Evangelos L. Psomas and Fotis K. Vouzas

The purpose of this paper is to examine perceptions of the implementation of the ISO 9001:2000 standard in the food sector in Greece.

Abstract

Purpose

The purpose of this paper is to examine perceptions of the implementation of the ISO 9001:2000 standard in the food sector in Greece.

Design/methodology/approach

Research was conducted in 97 Greek food companies certified to ISO 9001:2000, using the questionnaire method and aimed at examining the reasons for certification, the difficulties in implementing the standard, the benefits of certification and their relationships. Exploratory Factor Analysis and Multiple Linear Regression Analysis was applied to define the main constructs of reasons‐benefits‐difficulties and to explore their relationships.

Findings

Results showed that the major reasons for certification, unlike benefits, concern firstly the internal business environment and then the external one and no particular difficulties were observed during the standard implementation. Achieving internal (external) benefits is positively affected by the existence of internal (external) reasons and negatively affected by the difficulties to meet the standard's requirements.

Research limitations/implications

The present study is based on subjective data that refer to a short ISO 9001:2000 certification period. A more thorough research on food companies that have been certified for a long period using data coming from their internal environment, such as executives, managers, employees, would offer more information about ISO 9001:2000 and would reveal its impact on business performance.

Practical implications

The results of the study will be of great use to food companies that have not been certified yet, particularly in light of the new challenge they face with the ISO 22000 standard.

Originality value

The present study is exclusively focused on companies in the Greek food sector in order to draw information about the revised ISO 9001:2000 standard.

Details

The TQM Journal, vol. 22 no. 2
Type: Research Article
ISSN: 1754-2731

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Article

Evangelos L. Psomas, Christos V. Fotopoulos and Dimitrios P. Kafetzopoulos

The purpose of this study is to investigate the critical factors for the effective implementation of the ISO 9001 standard in small and medium enterprises (SMEs) operating…

Abstract

Purpose

The purpose of this study is to investigate the critical factors for the effective implementation of the ISO 9001 standard in small and medium enterprises (SMEs) operating in the services sector.

Design/methodology/approach

An empirical study is conducted with a sample of 93 ISO 9001:2000‐certified Greek service companies. Data are obtained by a questionnaire survey of the managers responsible for quality in each of the sample firms. Individual critical factors for ISO 9001:2000 implementation are assessed for importance by simple descriptive statistics. Exploratory factor analysis is then applied to refine these individual critical factors into five latent constructs.

Findings

All of the individual critical factors examined in the study are assessed as being of some importance with regard to their contribution to ISO 9001 effectiveness. The five latent constructs of the underlying structure of these critical factors are (in descending order of importance): “internal motivation of company”; “attributes of company”; “employee attributes”; “requirements of the quality system”; and “attributes of the external environment”.

Research limitations/implications

The study is limited by the small size of the whole sample and sub‐samples of SMEs. Future research could utilise a broader sample of private SME service companies.

Practical implications

This study provides practical guidance for SME service companies that wish to implement the ISO 9001:2008 standard effectively.

Originality/value

Several authors have noted that more research is required into the critical factors for effective implementation of the ISO 9001 standard, especially in SMEs. In addition to assessing the importance of various critical factors, the present study defines their underlying structure in terms of latent constructs, thus identifying the broad critical areas that require attention for effective implementation of the quality standard.

Details

Managing Service Quality: An International Journal, vol. 20 no. 5
Type: Research Article
ISSN: 0960-4529

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Article

Abdullah M.S. Al‐Rawahi and Hamdi A. Bashir

The purpose of this paper is to report on the results of a study investigating the association between organizational differences and some aspects relating to the…

Abstract

Purpose

The purpose of this paper is to report on the results of a study investigating the association between organizational differences and some aspects relating to the implementation of ISO 9001:2000.

Design/methodology/approach

Data required for this study were collected from 42 ISO 9001:2000‐certified organizations of different size and sector type in the Sultanate of Oman. The Kruskal‐Wallis test was adopted for testing 12 research hypotheses.

Findings

The results show that there is no strong evidence to suggest that the motives for implementation, the process and cost of achieving certification, the perceived benefits, and the shortcomings differ significantly according to organization size or sector type.

Practical implications

The main outcome of this study is that the issue of organization size or sector type should not be a factor for an organization in deciding certification. This outcome is of value to organizations that are interested investing in ISO certification.

Originality/value

Several studies have been carried out investigating aspects relating to the implementation of the ISO 9001:2000 quality management standard in organizations operating in different countries. However, the issue of whether these aspects differ according to organization size or sector type has not been sufficiently and appropriately addressed in the literature. This paper reports on the results of a study investigating these issues.

Details

The TQM Journal, vol. 23 no. 6
Type: Research Article
ISSN: 1754-2731

Keywords

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Article

Katerina D. Gotzamani, George D. Tsiotras, Maria Nicolaou, Akis Nicolaides and Vassiliki Hadjiadamou

The purpose of this paper is to identify ISO 9001's contribution to the five enablers of the European Foundation for Quality Management (EFQM) excellence model.

Abstract

Purpose

The purpose of this paper is to identify ISO 9001's contribution to the five enablers of the European Foundation for Quality Management (EFQM) excellence model.

Design/methodology/approach

Empirical research was conducted in Cypriot ISO 9001 certified organizations to evaluate the motives that lead them to certification, the difficulties they faced during the standards' implementation and their performance improvement in the five enablers of the EFQM excellence model. Companies were asked to evaluate their performance in 85 issues related to these Enablers both before and after certification.

Findings

The results of the survey indicate the “most” and the “least” important improvements from ISO 9001 certification in the five enablers of the EFQM excellence model. The results also prove that performance improvement is statistically significant in all enablers and it is also significantly related to the companies' motives for certification.

Research limitations/implications

Future research should focus on the least important improvement areas of certification and the appropriate methods and techniques to boost performance in these areas towards excellence, either during the implementation of the standard or after certification.

Practical implications

Shows the average improvement from ISO 9001 certification in key excellence areas. It also highlights the areas on which companies should focus after certification in order to improve their performance towards excellence.

Originality/value

Examines the performance improvement of certified organizations in relation to the five enablers of the EFQM excellence model.

Details

The TQM Magazine, vol. 19 no. 5
Type: Research Article
ISSN: 0954-478X

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Article

Sidonie Djofack and Marco Antonio Robledo Camacho

Although many studies have concentrated on analyzing the impact of the implementation of ISO 9001 certification, there is still a clear need for research in specific…

Abstract

Purpose

Although many studies have concentrated on analyzing the impact of the implementation of ISO 9001 certification, there is still a clear need for research in specific sectors. The purpose of this paper is to focus on the implementation of this international management system standard in the tourism industry, and in particular the motivations conducting to its adoption and the satisfaction derived from it.

Design/methodology/approach

A questionnaire survey was conducted among 120 ISO 9001-certified Spanish tourism companies. Confirmatory factor analysis tests were used to verify the scales validity and reliability. The logit model was utilized to investigate the statistical effects of ISO certification.

Findings

The paper findings showed that the certified companies in the tourism industry implement ISO 9001 more for internal reasons, like improving processes and procedures or products and/or services, than for external reasons, like the image of the company or promotional or sales tools. The variables size, age and use of a consultant affect the cost and time factors for the implementation of a quality system. In addition, the certification process generated three categories of benefits, with the organizational and control benefits being the more relevant. These benefits are correlated to the antiquity of the certificate. In the final analysis, results show that tourism companies are generally satisfied with the ISO 9001 certificate.

Originality/value

The ISO 9001 quality management system is part of the modern management tools. The paper contributes to a better understanding of the motivations and benefits for implementing the ISO 9001 certification and to the analysis of its application in a particular industry as important as the tourism industry in Spain, a country that is recognized for its leadership in tourism.

Details

International Journal of Quality & Reliability Management, vol. 34 no. 1
Type: Research Article
ISSN: 0265-671X

Keywords

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Article

Walid Zaramdini

The aim of the paper is to analyze the different aspects of the motives and benefits of certified ISO 9001: 2000 companies in the United Arab Emirates (UAE).

Abstract

Purpose

The aim of the paper is to analyze the different aspects of the motives and benefits of certified ISO 9001: 2000 companies in the United Arab Emirates (UAE).

Design/methodology/approach

A total of 900 certified UAE companies were surveyed in April 2004 in UAE. The response rate was equal to 23.2 percent.

Findings

The paper finds that certified companies were more concerned by internal reasons like improving processes or products than by external reasons like pressure from customers or imitation of competitors. In addition, the certification process had generated more internal benefits than external ones.

Research limitations/implications

These findings may indicate that the surveyed firms will sustain their quality efforts as continuous improvement is one of the cornerstones of ISO 9001: 2000 standard. In April 2004, when this survey was conducted, the number of certified companies listed in Dubai or in Abu Dhabi Stock Exchanges was still small. This limited the analysis of the certification's financial benefits.

Originality/value

This is one of the first papers trying to analyze the motives and benefits of ISO 9001: 2000 certified companies in the UAE. The selection of the motives and benefits were validated through statistical analysis and the relationship between expected and perceived benefits was discussed.

Details

International Journal of Quality & Reliability Management, vol. 24 no. 5
Type: Research Article
ISSN: 0265-671X

Keywords

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Article

V. Mohan Sivakumar, S.R. Devadasan and R. Murugesh

The purpose of this paper is to initiate researches in the direction of integrating knowledge management (KM) principles with ISO 9001:2008 Supported Quality System and…

Abstract

Purpose

The purpose of this paper is to initiate researches in the direction of integrating knowledge management (KM) principles with ISO 9001:2008 Supported Quality System and motivate the practitioners to implement such integrated system in real-time practice.

Design/methodology/approach

The principles of KM were integrated with the five major clauses of ISO 9001:2000 standard. After designing this integrated system, it was subjected to peripheral implementation study in a government-managed company situated in India. The knowledge portal required for maintaining this integrated system was also developed.

Findings

ISO 9001:2008 and ISO 9001:2000 standards rest on the same process-based quality system model which is comprised of five major clauses. Hence, the integrated system proposed in this paper can be utilized by the contemporary organizations to infuse KM principles in ISO 9001:2008 based quality system.

Research limitations/implications

Though the integrated system designed in this research could not be implemented in a full-fledged manner, the experiences gained have been useful to indicate the future direction of research and practice for integrating KM principles with ISO 9001:2008 Supported Quality System.

Practical implications

A roadmap has been evolved to guide the practitioners to implement Knowledge Managed ISO 9001:2008 Supported Quality System.

Originality value

No researcher or practitioner has so far contributed a model integrating the process-based quality system incorporated in ISO 9001:2000 and ISO 9001:2008 standards with KM principles. As this gap is filled in this paper, the contributions of this paper are valuable to both researchers and practitioners.

Details

The TQM Journal, vol. 26 no. 1
Type: Research Article
ISSN: 1754-2731

Keywords

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Article

Dong‐Joon Park, Ho‐Gyun Kim, Byung‐Hwan Kang and Hyun‐Seok Jung

The purpose of this article is to furnish empirical evidence on the degree of performance of the 23 major requirements of the ISO 9001:2000 standard implemented at Korean…

Abstract

Purpose

The purpose of this article is to furnish empirical evidence on the degree of performance of the 23 major requirements of the ISO 9001:2000 standard implemented at Korean shipbuilding machinery manufacturing companies.

Design/methodology/approach

Deep interviews and surveys were made to measure how well the companies comply with the requirements of the new standard. Correlation analysis, standard t‐tests, and one‐way ANOVA were employed to identify significant differences for each major requirement depending on company size, top management type, implementation motive, and operating period.

Findings

Large‐sized companies achieved compliance with monitoring and measurement better than small‐sized ones; professional manager‐CEOs accomplished compliance with nine major requirements better than owner‐CEOs; companies that certified because of internal development reasons performed compliance with seven major requirements better than those that certified because of customer request; companies with different operating periods showed significant difference in performance for infrastructure, purchasing, and monitoring and measurement.

Originality/value

Adds to the body of knowledge concerning the ISO 9000(2000) version focused on Korean shipbuilding machinery manufacturing companies.

Details

International Journal of Quality & Reliability Management, vol. 24 no. 1
Type: Research Article
ISSN: 0265-671X

Keywords

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