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Introduction: The internet of things (IoT) is the emerging technology of interconnected objects that can be termed as ‘things’ used to exchange data, connecting with different devices on the internet. It is the future where connected devices are controlled remotely. The insurance sector is one of the leading industries providing financial protection services to their customers to recover losses. Like others, the insurance industry uses the services very efficiently to solve their customer-centric problems and provide the best services to them. IoT in insurance is enhancing customer services.

Purpose: To determine how the insurance industry utilises the different IoT technologies to provide the best services and solutions to their users. The insurance sector is working on other areas of expertise to offer outstanding facilities to their clientele.

Methodology: We reviewed published material covering five years on IoT and insurance and customer services in the media, newspapers, journal publications, and the web. We determined how the insurance sector adapted the new terminology to contribute its best services to the users.

Findings: We observed that IoT services and technologies benefit the insurance industry and the clientele. This shows excellent results in the growth of the sector and heightened facilities for the consumers.

Internet of things (IoT) involves the connection of various devices. IoT’s application ranges from wearables: Smart Home Application, Health Care, Smart Offices, Smart Cities, Agriculture, and Industrial Automation. While the number of connected devices grows by the day, so does the number of security risks and vulnerabilities that these devices face. Billions of the connected devices collect and transmit huge volumes of data making Data Security one of the most pressing technical concerns in IoT. Smart Office is one of the increasing IoT applications and Data Security has become today one of the most challenging areas in its application. It is important to identify data security threats. This chapter therefore presents a review of IoT Smart Office Data Security Threats based on existing research done.

The Fourth Industrial Revolution has revealed some emerging concepts and technologies. In the framework of Industry 4.0, the Internet of things (IoT) is one of the key concepts as well as an evolving paradigm that creates opportunities of integration between the things and the physical world which has an unprecedented influence in our lives, particularly in the lives of those with disabilities. It is a groundbreaking way of providing independent living opportunities to individuals with disabilities, such as academic and learning aids (e.g. computer-based software, portable word processors), communication aids (e.g. captioning devices, smart glasses, augmentative communication devices), mobility aids (e.g. smart canes, smart wheelchairs), and smart systems (e.g. smart home, smart city, smart workplace), which increase the amount of their participation in the society, thus, empowering individuals with disabilities. This chapter aims to present the IoT technologies for individuals with disabilities and consists of five sections. The first section presents background information about the IoT and how it relates to individuals with disabilities. The second section introduces key technologies and applications that drive the IoT concept of Industry 4.0 in terms of the subject of disability in five domains which are mobility, smart environments, monitoring, communication, and education. The third section illustrates the importance of the IoT technologies and its relevance to the universal approach. The fourth section presents the implications of global business and implications of COVID-19 for IoT technologies. Finally, the chapter concludes with suggestions.

This research focuses on the challenges of establishing a better medical system that can detect and diagnose diseases earlier. Using such cutting-edge health systems, healthcare practitioners may quickly and effectively manage patients’ medical issues by providing the appropriate data at the right time about the right people. The advancement of technology has increased the usefulness of devices that routinely analyse health measurements or monitoring time-sensitive health-related data. Medical professionals and patients alike are downloading health-related mobile apps to better track and manage their health. The research evidences how Internet of Things (IoT) technology may be used to support health care.

The main aim of this research is to provide initial evidences on the internationalization process of the Internet of Things (IoT) firms, seeking to understand which international model could better capture their behavior in the exploration of new business opportunities. A web-based questionnaire has been developed and sent to a sample of IoT managers in order to understand how these firms set up new business in a global landscape. Findings show that the well-known Uppsala model seems to be exceeded in explaining the internationalization process of the IoT firms. These firms seem to be born-global firms in nature with a gradual approach to inter­nationalize. In particular, IoT firms seek to get a leading position within the domestic market before exploring foreign markets. Finally, the IoT managers confirmed these first evidences, highlighting that IoT firms are born global in nature with a gradual approach in exploring and exploiting new business opportunities abroad.

The Internet of Things (IoT) is perceived as an evolving trend in the tourism industry, with the potential to change its dynamics. IoT will help destinations, airlines, hotels and cruises personalise their services for tourists and guests. Moreover, it has several advantages for them, such as cost savings, increased productivity, greater efficiency and customised and differentiated services. The readers of this chapter will learn about the trends of IoT in the tourism industry, discover its benefits and learn about the most critical applications.

Internet of things (IoT) and Big Data, which are among the pioneers of Industry 4.0 technologies, have gained great importance in recent years. Within the scope of Industry 4.0, organizations are trying to undertake digital transformation by adapting these two important technologies to their business processes. Undoubtedly, while this transformation provides great advantages for organizations in terms of management, organization, and marketing, it also carries disadvantages such as difficulties and complexity regarding the privacy of the collected data and systems. However, IoT and Big Data Analytics play a role as restructuring factors for products, services, and especially business processes. This study discusses the impact of IoT and Big Data Analytics on the digital transformation of organizations from the perspective of corporate culture, marketing, and management. Simultaneously, the effects of the COVID-19 epidemic that the world has experienced recently, on the business of institutions, are also discussed. By adopting IoT and Big Data Analytics, the attitudes, benefits, and challenges of the institutions that are or are not willing to realize digital transformation during the epidemic process are examined, and a projection is tried to be made to the post-COVID-19 period. While the study specifically highlights the positive effects of IoT and Big Data Analytics on the business, it sheds light on available opportunities and provides useful implications for managers and marketers.

In this chapter, we investigate the role of the Internet of Things (IoT) for a more sustainable future. The IoT is an umbrella term that refers to an interrelated network of devices connected to the internet. It also encompasses the technology that enables communication between these devices as well as between the devices and the cloud. The emergence of low-cost microprocessors, sensors and actuators, as well as access to high bandwidth internet connectivity, has led to the massive adoption of IoT systems in everyday life. IoT systems include connected vehicles, connected homes, smart cities, smart buildings, precision agriculture, among others. During the last decade, they have been impacting human activities in an unprecedented way. In essence, IoT technology contributes to the improvement of citizens' quality of life and companies' competitiveness. In doing so, IoT is also contributing to achieve the Sustainable Development Goals (SDGs) that were adopted by the United Nations in 2015 as an urgent call to action by all countries to eradicate poverty, tackle climate change and ensure that no one is left behind by 2030. The World Economic Forum (WEF) recognises that IoT is undeniably one of the major facilitators for responsible digital transformation, and one of its reports revealed that 84% of IoT deployments are presently addressing, or can potentially address the SDGs. IoT is closely interlinked with other emerging technologies such as Artificial Intelligence (AI) and Cloud Computing, for the delivery of enhanced and value-added services. In recent years, there has been a push from the IoT research and industry community together with international stakeholders, for supporting the deployment and adoption of IoT and AI technologies to overcome some of the major challenges facing mankind in terms of protecting the environment, fostering sustainable development, improving safety and enhancing the agriculture supply chain, among others.

Introduction: Healthcare facilities have witnessed deterioration, limited employee engagement, and communication gaps due to a lack of wireless technology. The Internet makes work and life quicker and more intelligent. The Internet of Things (IoT) is a scheme of interconnection equipped with unique identifiers in recent years. Artificial intelligence (AI) and IoT advancement allow employees to develop competent and predictive services and solutions in human resource (HR) practices. This chapter has been formulated to summarise and classify the existing research and better understand the past, present, and future of employee engagement by improving IoT interrelated devices in the healthcare industry.

Purpose: This study aims to categorise and overcome the challenges involved in HR practices. Effectively embracing IoT application-connected devices in the healthcare industry can enhance human resources management’s (HRM) role and measure performance assessment to improve employee engagement and productivity.

Methodology: In this study, the authors develop propositions dependent on a theory-based review. A systematic analysis was applied to minimise the challenges of HRM. The subject-related articles from different journal sources, like Scopus, Emerald, Web of Science, Springer, etc., were analysed based on engagement criteria. It was graphically recorded in a collective and informative way to emphasise the review outcomes. The study has presented the positive impacts of AI and IoT on engagement in health care.

Summary: This chapter accumulated theory-based knowledge about healthcare employee engagement and how IoT-based technology like AI can optimise employees’ engagement effectively. Further, it draws comparative benefits for a workforce to execute performance advancements and create future progressive aspects for healthcare employees.

The Internet of Things (IoT) is a cloud system that saves energy by being involved in the decision-making process of machines. By this means, machines create an environment of direct interaction without the need for explicit instructions. In this chapter, answers have been sought to the questions of what kind of research has been done on IoT-based technological devices, and how IoT-based technologies are effective in sustainable food production. The systematic literature review examined the scientific research on IoT and Food in the range of 2010–2022 in Scopus. The general framework of the research has been carried out in the context of 6Ws (who, when, where, what, why, and how), which is one of the systematic literature reviews. The results obtained have been analyzed and interpreted in the MAXQDA 2020 qualitative data analysis program. In the findings obtained, it has been determined that IoT and food have gained importance worldwide, especially in England, India, and China. Furthermore, it has been determined that most of the studies on IoT are based on case studies, and all the articles examined are collected in three main focus points. Subcodes have been created under the main codes ‘Food Supply Chain, Smart and Sustainable Agriculture ve Waste Management’, and problem points have been tried to be customized.