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1 – 10 of 800Asefeh Asemi, Andrea Ko and Mohsen Nowkarizi
This paper reviews literature on the application of intelligent systems in the libraries with a special issue on the ES/AI and Robot. Also, it introduces the potential of…
Abstract
Purpose
This paper reviews literature on the application of intelligent systems in the libraries with a special issue on the ES/AI and Robot. Also, it introduces the potential of libraries to use intelligent systems, especially ES/AI and robots.
Design/methodology/approach
Descriptive and content review methods are applied, and the researchers critically reviewed the articles related to library ESs and robots from Web of Science as a general database and Emerald as a specific database in library and information science from 2007–2017. Four scopes considered to classify the articles as technology, service, user and resource. It is found that published researches on the intelligent systems have contributed to many librarian purposes like library technical services like the organization of information resources, storage and retrieval of information resources, library public services as reference services, information desk and other purposes.
Findings
A review of the previous studies shows that ESs are a useable intelligent system in library and information science that mimic librarian expert’s behaviors to support decision making and management. Also, it is shown that the current information systems have a high potential to be improved by integration with AI technologies. In this researches, librarian robots mostly designed for detection and replacing books on the shelf. Improving the technology of gripping, localizing and human-robot interaction are the main concern in recent librarian robot research. Our conclusion is that we need to develop research in the area of smart resources.
Originality/value
This study has a new approach to the literature review in this area. We compared the published papers in the field of ES/AI and robot and library from two databases, general and specific.
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Paulo Rita, Celeste Vong, Flávio Pinheiro and João Mimoso
With the growing popularity of social media, it has become common practice for consumers to write online reviews to share their opinion and experience as well as consider others'…
Abstract
Purpose
With the growing popularity of social media, it has become common practice for consumers to write online reviews to share their opinion and experience as well as consider others' reviews to inform purchase decision-making. This study investigated how online review sentiments towards four key aspects (food, service, ambience and price) change after a restaurant is awarded a Michelin Star to shed light on how the award of a Michelin Star affects online reviews as well as what factors contribute to positive online restaurant reviews.
Design/methodology/approach
The authors conducted a sentiment analysis of online restaurant reviews on TripAdvisor. A total of 8,871 English-written reviews from 87 restaurants located in Europe were extracted using a web crawler developed by Beautiful Soup, and data were then processed using Semantria.
Findings
The study findings revealed that overall sentiments decreased after restaurants were awarded a Michelin Star, in which service sentiment was the most affected aspect, followed by food and ambience. Yet, price sentiment showed a prominent increase. This provides valuable insights for Michelin-starred restaurant operators and owners to create a unique and compelling gastronomic experience that triggers positive online reviews.
Practical implications
The results of this study argue that consumers tend to hold higher expectations for this type of upscale restaurants given its recognition and quality assurance, so they are more likely to have negative feelings when their expectations are disconfirmed. Therefore, restaurants should continuously improve their food and service while paying attention to small details such as ambience, through creativity and innovation. Also, high-end restaurants, especially Michelin-starred restaurants, usually have the edge in premium pricing, yet competitive pricing may backfire considering its perceived luxurious values.
Originality/value
This study analyzed changes in customer sentiments when a restaurant is awarded a Michelin Star through text analytics. Through the lens of online restaurant reviews, the study findings contribute to identifying aspects that are most or least affected by the award of a Michelin Star as well as highlight the role of ambience in customer satisfaction which might have been overlooked in previous studies.
研究目的
隨著社交媒體日趨普及,消費者出現一種常見的做法,就是在網上書寫評論,分享他們的意見和體驗,他們也會參考其他消費者的評論,以在購物時能作出知情決定。本研究擬探討當餐館獲得米其林星級時,消費者對它們在四個主要方面 (即食物、服務、情調和價格) 的網上評價會如何改變。我們藉此能更容易了解、餐館獲得米其林星級會如何影響其網上評論,以及是哪些因素、會為這些餐館帶來正面的網上評價。
研究設計/方法/理念
我們對貓途鷹平台上的網上餐館評論進行情感分析。透過BeautifulSoup 研發的網絡爬蟲,我們取出位於歐洲87間餐館、共8,871個以英文書寫的評論,並把這些數據以Semantria加以處理。
研究結果
研究結果顯示、當餐館獲得米其林星級時,顧客的整體情緒會下降,而其中最受影響的是服務情懷,其次是食物和情調; 但價格情緒卻有明顯的上升。這研究結果給獲得米其林星級餐館的經營者及其東主提供寶貴的啟示,讓他們了解如何為顧客創造一個可帶來正面網上評價的獨特而難忘的美食體驗。
研究的原創性/價值
本研究透過文本挖掘、去分析當餐館獲得米其林星級時,顧客情緒會如何改變; 透過網上餐館評論這面透視鏡子,本研究得到的結果、幫助我們確定米其林星級的聲譽所影響最大和最小的是哪些方面,以及讓我們更深入了解餐館的情調在顧客滿意程度上所扮演的角色,而這個角色在過去的研究中似被忽視。
管理上的啟示
本研究的結果提供了論據、證明由於消費者對擁有相關的認可和品質保證的這類高檔餐館一般予以較高的期望,故當他們發現期望與現實不符時,他們更容易產生負面的情緒; 因此,餐館在關注如情調方面的細節的同時,也應透過創造力和新觀念、去不斷改善他們提供的食物素質和服務水平; 而且,高檔餐館,尤其是獲得米其林星級的餐館,通常在溢價定價方面享有優勢,但當考慮到感知的奢華價值時,具競爭力的價格或會為餐館帶來反效果。
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Abdulwasa B. Barnawi, Abdull Rahman A. Alfifi, Z.M.S. Elbarbary, Saad Fahed Alqahtani and Irshad Mohammad Shaik
Traditional level inverter technology has drawbacks in the aspect of Total harmonic distortion (THD) and switching losses for higher frequencies. Due to these drawbacks, two-level…
Abstract
Purpose
Traditional level inverter technology has drawbacks in the aspect of Total harmonic distortion (THD) and switching losses for higher frequencies. Due to these drawbacks, two-level inverters have become unprofitable for high-power applications. Multilevel inverters (MLIs) are used to enhance the output waveform characteristics (i.e. low THD) and to offer various inverter topologies and switching methods.
Design/methodology/approach
MLIs are upgraded versions of two-level inverters that offer more output levels in current and voltage waveforms while lowering the dv/dt and di/dt ratios. This paper aims to review and compare the different topologies of MLI used in high-power applications. Single and multisource MLI's working principal and switching states for each topology are demonstrated and compared. A Simulink model system integrated using detailed circuit simulations in developed in MATLAB®–Simulink program. In this system, a constant voltage source connected to MLI to feed asynchronous motor with squirrel cage rotor type is used to demonstrate the efficacy of the MLI under different varying speed and torque conditions.
Findings
MLI has presented better control and good range of system parameters than two-level inverter. It is suggested that the MLIs like cascade-five-level and NPC-five-level have shown low current harmonics of around 0.43% and 1.87%, respectively, compared to two-level inverter showing 5.82%.
Originality/value
This study is the first of its kind comparing the different topologies of single and multisource MLIs. This study suggests that the MLIs are more suitable for high-power applications.
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Evaluating existing literature can lead to a better understanding of a scientific journal's state of the art. In this sense, this study aims to analyze the global research…
Abstract
Purpose
Evaluating existing literature can lead to a better understanding of a scientific journal's state of the art. In this sense, this study aims to analyze the global research evolution of the Revista Europea de Dirección y Economia de la Empresa (REDEE) and the European Journal of Management and Business Economics (EJMBE).
Design/methodology/approach
A bibliometric analysis was conducted to acknowledge the most contributing authors, impactful articles, publication trends, keyword analysis, co-occurrence networks and collaboration networks. A total of 454 articles published between 2006 and 2022 were analyzed.
Findings
The results suggest that the international strategy set in 2014 has resulted in a steadily growing number of publications and a significant increment in citations. Relationship marketing and the connections between innovation, performance and entrepreneurship are topics of interest for the EJMBE.
Originality/value
Mapping existing EJMBE research through identifying the contributing authors, most impactful articles, publication trends, keyword analysis, co-occurrence networks and collaboration networks is missing to encourage new research projects.
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Viktoria Rubin and Jon Ohlsson
Interim managers (IMs) are consultants who take on managerial positions during limited periods to perform changes, handle crises or cover vacancies. The increasing use of these…
Abstract
Purpose
Interim managers (IMs) are consultants who take on managerial positions during limited periods to perform changes, handle crises or cover vacancies. The increasing use of these short-term outsiders shapes new conditions for organizational learning in contemporary work life. The purpose of this paper is to contribute to research-based knowledge and theoretical understanding of the relationship between interim management and organizational learning.
Design/methodology/approach
The paper presents a literature review on interim management published within the years 2000–2020 and analyzes it through the lens of organizational learning.
Findings
An interim management assignment is characterized by a period of uncertainty, a limited time frame, knowledge from the outside and rather invisible outcomes. The concepts of shared mental models, dialogue, knowledge creation and organizational culture shed light on possibilities and constraints for organizational learning in these arrangements. The findings highlight the IM’s position as central for transforming the organizational culture, put a question mark for the establishment of the IM’s knowledge, show the need for defining outcomes in terms of learning processes and indicate tensions between opportunities for dialogue and the exercise of power.
Originality/value
The study provides a new conceptual understanding of interim management, laying the foundation for empirical studies on this topic from an organizational learning perspective.
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Lyne M.G. Blanchette, Vivian M. van de Gaar, Hein Raat, Jeff French and Wilma Jansen
This paper aims to present a description of the development and implementation of a combined school- and community-based intervention for the prevention of overweight among…
Abstract
Purpose
This paper aims to present a description of the development and implementation of a combined school- and community-based intervention for the prevention of overweight among children, using the combined methods of social marketing (SMk) and intervention mapping (IM).
Design/methodology/approach
The SMk total process planning (TPP) framework was used, a simple but robust framework that consists of five stages: scoping, development, implementation, evaluation and follow-up. In addition, IM tools were embedded in the development stage to strengthen the development element of the campaign.
Findings
The use of the SMk TPP framework led to the selection of one specific target segment and behaviour. IM tools helped to select the most important and modifiable determinants and behaviours in the target segment, as well as to select and appropriately apply theoretical methods for influencing determinant and behaviour change. The resulting “Water Campaign” was aimed at Turkish and Moroccan mothers and their 6-12-year-old-children (target segment). This intervention addresses the consumption of sugar-sweetened beverages through the promotion of tap water drinking (target behaviour). The systematic involvement of key stakeholders resulted in capacity-building and co-creation.
Originality/value
A key finding of the present work is that the SMk TPP framework and IM tools can be successfully combined in intervention development, helping to develop enhanced interventions. Combining these methods led to a theory-based and client-oriented intervention, which was directed at multiple ecological levels and which systematically involved key stakeholders. With this detailed description of the intervention development, this paper aims to assist other researchers and practitioners in their quest to develop better interventions.
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Conor Shaw, Flávia de Andrade Pereira, Ciaran McNally, Karim Farghaly, Timo Hartmann and James O'Donnell
Effective information management can help real estate operators improve asset performance during use, reducing environmental impact. The purpose of this exploratory study is to…
Abstract
Purpose
Effective information management can help real estate operators improve asset performance during use, reducing environmental impact. The purpose of this exploratory study is to identify and prioritise key drivers, challenges and opportunities relating to information management, from the point of view of a diverse cohort of facilities practitioners, with the aim of guiding future research direction and contributing to a comprehensive domain understanding.
Design/methodology/approach
Nine interviews are conducted across a broad sample of real estate sectors, the respondents including six facility managers and three data managers. A thematic analysis results in the identification and ranking in terms of importance of 44 emergent themes. These themes are then grouped into abstracted categories for analysis and synthesis.
Findings
This study indicates that systemic rather than technical issues are the greatest barrier to effective information management for facilities practitioners, the interviews providing examples of practical measures which address these challenges, promoting lifecycle thinking. Alignment is also found between the facilities and data management cohorts regarding lifecycle thinking towards both physical assets and information.
Practical implications
This study provides direction for future developments in the facilities sector, suggesting the pursuit to address systemic issues as being both worthwhile and feasible.
Originality/value
The novelty of this study is the ranking and synthesis of practitioner priorities with regard to high-level information management issues which is lacking in the literature, with a focus to-date on case-specific technical integration.
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Simone Guercini and Susan Maria Freeman
The paper addresses the following research question: how do decision-makers use heuristics in their international business (IB) environment? Whereas, the literature has focused on…
Abstract
Purpose
The paper addresses the following research question: how do decision-makers use heuristics in their international business (IB) environment? Whereas, the literature has focused on entrepreneurial companies, here contrasting approaches to learning and using heuristics in international marketing (IM) decisions are examined and discussed.
Design/methodology/approach
The paper aims to address a gap in the study of micro-foundations of internationalization, exploiting research from other disciplinary fields. It combines a multidisciplinary literature review and longitudinal case studies to illustrate different approaches in learning and using heuristics by international marketers.
Findings
International marketers can adopt “closed” heuristics that are consolidated and consistently followed, or “open” heuristics, which are constantly being adapted and learned. Established multinationals learn heuristics in international marketing decision-making, following both “closed” and “open” models.
Originality/value
This paper offers an original contribution by presenting different approaches not yet examined in the literature, focusing on how international marketers make decisions through learning and using heuristic rules. The focus is on established exporters, in contrast to the literature that has largely paid attention to the effectiveness of heuristics in new entrepreneurial firms.
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Allam Abu Farha and Said Elbanna
The role of managerial assumptions in the formulation of organizational strategies has been well recognized by previous studies, yet in marketing literature, the effect of such…
Abstract
Purpose
The role of managerial assumptions in the formulation of organizational strategies has been well recognized by previous studies, yet in marketing literature, the effect of such imperative on marketing practice choice tends to be ignored. Therefore, this paper aims to empirically investigate how management assumptions fit with the choice of marketing practices, and how such fit affects performance.
Design/methodology/approach
A model is developed and tested using survey methodology, and the data are analyzed using the partial least square (PLS) approach.
Findings
The results show that different marketing practices were coupled with different frames of reference, resulting in viable matching profiles.
Research limitations/implications
Given the novelty of the approach adopted in this study, conclusions about association and not causation are drawn. In addition, the study is restricted to Qatar which may reduce the generalizability of its findings and conclusions.
Practical implications
The findings will help managers to examine carefully the internal logic of their marketing-related profiling, where coherent variables will enhance performance.
Originality/value
To one’s knowledge, this paper reports a work in an area not previously researched. In addition, this study is one of the rare papers that examines unobserved heterogeneity using the PLS-structural equation modeling (SEM) in the field of marketing.
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This chapter provides an introduction to the world of family companies and family constitutions from a legal perspective. It first studies the legal types of business…
Abstract
This chapter provides an introduction to the world of family companies and family constitutions from a legal perspective. It first studies the legal types of business organizations that family firms have chosen across time and jurisdictions. It then illustrates how early predecessors of family constitutions evolved in the late Middle Ages and what modern family constitutions look like in different countries today. Further considerations are devoted to the governance framework of family firms. The chapter concludes by exploring the potential legal effects of family constitutions under German company and contract law.
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