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The purpose of this paper is to describe the introduction of ILLiad at the University of Edinburgh and its wider impact.

The paper provides a hands‐on description by a practitioner of an interlibrary loans (ILL) system new to the UK.

The paper finds that the introduction of ILLiad has not halted the decline in ILL but has opened the library up to international resource sharing to a significant extent.

This is the first description published of the introduction of ILLiad into the UK.

The purpose of this paper is to transform a user‐authentication process for a document delivery and borrowing service into a simplified and unified logon access method consistent with other library services by leveraging a University Lightweight Directory Access Protocol (LDAP).

Data fields were analyzed from the Texas A&M University Libraries' interlibrary loan and document delivery application (ILLiad) to determine the unique information that was critical to maintain account security and historical usage. As an added feature, plans were made and implemented to provide account authentication with another system entity through the use of Shibboleth software.

The campus LDAP proved a popular added feature. Since the implementation of the new authentication and authorization methods, usage of the service has increased even though the number of actual live accounts has decreased. Account security and user affiliation statistics were greatly improved.

More efficient authentication and authorization processes increased the effectiveness of the document delivery service. Use of the LDAP protocol and Shibboleth software enhanced the authentication process for both the library and the user. Eliminating the need for a separate set of credentials for use of the document delivery service reduced the potential for password fatigue.

The creation and implementation of different technologies to further refine migration and systematic processes. A guide to the steps taken to facilitate moving from one authentication method to a more advanced system leveraging Shibboleth and .ASP for quality assurance.

As medium-sized academic libraries’ budgets continue to shrink or cannot compete with inflation rates, document delivery options like ILLiad and unmediated Get It Now can play a prominent role in providing content lost due to the inevitable cancellation of serial subscriptions. This paper aims to evaluate the impact of using these two options in a US university.

This paper examines the usage of these two services for the three fiscal years following the implementation of Get It Now at Bradley University.

Questions addressed are as follows. How have they been used over the three-year time period? Which user status group has been using them, undergraduates, graduate students or faculty members? Which departments on campus have been using them the most?

This study is the first to look at the usage of Get It Now and ILLiad together over multiple years.

The purpose of this paper is to provide a framework for implementing and “going live” with a new interlibrary loan system (ILL), ILLiad Document delivery system and RAPID ILL, in one semester.

This paper provides a framework for implementing ILLiad and RAPID ILL through conducting a needs assessment, review of the existing practices and selection process of hardware/software, collaboration with stakeholders within the library and university for implementation, training and “going live”.

This paper demonstrates how to implement a new interlibrary system in one semester. There are many benefits to implementing and “going live” in one semester. Staff training coupled with “going live” is essential to retain the new skill set and put it into practice. Finally, the most immediate and important impact of the new system was giving the university community (students and faculty) expanded access to collections and providing an overall better user experience.

This article provides a framework for other libraries to use as a model when considering implementing a new ILL system, such as ILLiad and RAPID ILL, in the course of one semester.

This chapter discusses the distributed, volunteer nature of an information delivery cooperative which became formally designated as the IDS Project and how a “coalition of the willing” has been able to move the resource sharing community forward on a national scale through innovations in training, support, and technology. The authors use a case study approach to highlight some of the major accomplishments of the IDS Project, such as the Article Licensing Information Availability Service (ALIAS), IDS Search, the Mentor Program, and the Regional Users Groups. The team-based structure of the IDS Project allows for groups to work independently and from multiple locations while still creating a synergistic result through the combination of community and innovation. Distributed teams often provide enriched user skills for the group but often cause difficulties due to the distance, communication, and differing requirements of the different local institutions. The IDS Project’s use of technology and periodic face-to-face meetings has reduced the issues with distributed teams and created highly effective working groups. These groups, such as the mentors and the Technology Development Team, have provided excellent service and training to the member libraries. Through the use of the Best Practices Toolkit, the Getting It System Toolkit, ILLiad Addons produced by IDS, and other national services, the IDS Project has made it possible for libraries that use ILLiad to benefit from its developments.

This paper's purpose is to describe an investigation of whether the addition of an interlibrary loan link as an option in the OpenURL link resolver menu has an effect on interlibrary loan requests for articles.

Four years of link resolver clickthrough data were analyzed in conjunction with ten years of interlibrary loan article request data.

The data showed that requests to ILL increased at first, then fell, and then rose again. There is a correlation between link resolver clickthroughs and ILL requests.

This paper employed data gathered over a longer time period than previous research on this topic and thus provides a broader exploration of the effect of providing links to ILL through a link resolver. While most OpenURL clickthrough data employed in research are gathered from the SFX OpenURL resolver, here the authors used WebBridge.

This paper offers an example of how non‐SFX institutions can employ clickthrough data to explore issues such as user behavior with regard to ILL.

This paper aims to report on the IDS Project, a volunteer-driven library cooperative known for its technological innovations, to describe how the project has evolved, and to review some of the technological innovations it has spawned and the benefits those innovations have brought to both members and non-members.

The authors use a case study approach to highlight some of the major accomplishments of the IDS Project.

Although the IDS Project is typically known for its technological innovations, those innovations are really an outward manifestation of the community of trust and mutual support that members have carefully nurtured from the project ' s beginning.

Readers will gain an understanding of the IDS Project, how its community of trust and support contribute to its ongoing successes, and how that trust and support might be scaled up to benefit the entire resource sharing community.