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Underlying much recent development in data science and artificial intelligence (AI) is a dependence on the labour of precarious crowdworkers via platforms such as Amazon Mechanical Turk. These platforms have been widely critiqued for their exploitative labour relations, and over recent years, there have been various efforts by academic researchers to develop interventions aimed at improving labour conditions. The aim of this paper is to explore US-based crowdworkers’ views on two proposed interventions: a browser plugin that detects automated quality control “Gold Question” (GQ) checks and a proposal for a crowdworker co-operative.

The authors interviewed 20 US-based crowdworkers and undertook a thematic analysis of collected data.

The findings indicate that US-based crowdworkers tend to have negative and mixed feelings about the GQ detector, but were more enthusiastic about the crowdworker co-operative.

Drawing on theories of precarious labour, this study suggests an explanation for the findings based on US-based workers’ objective and subjective experiences of precarity. The authors argue that for US-based crowdworkers “constructive” interventions such as a crowdworker co-operative have more potential to improve labour conditions.

The purpose of this study is the identification and analysis of key ethical issues of green procurement (GP) and the potential solutions to mitigate the issues in the Indian automobile sector.

Based on the literature review and expert elicitation, 23 ethical issues of GP in the Indian automobile industry and 11 solutions to mitigate these issues were identified. This paper explores the ethical issues based on an integrated method consisting of interpretative structural modelling fuzzy Matrice d'Impacts Croisés-Multiplication Appliquée á un Classement, analytical hierarchy process and the solutions to mitigate these issues using fuzzy VlseKriterijumska Optimizacija I Kompromisno Resenje.

The findings suggest that ethical issues such as favouritism towards suppliers and failure to fulfil business objectives by top management are identified as the most significant variables with the highest importance weights, while top management commitment for ethical behaviour is identified as the most potent solution for mitigating the issues.

This study is limited to the literature review and experts’ opinions.

The results may help practitioners and researchers to focus on major ethical issues of GP to strategize proactive solutions that may help to mitigate or eliminate the ethical issues.

This paper is an original contribution of the analysis of GP and provides an interesting insight into the Indian automotive industry.

The purpose of this paper is to describe and theorize the type of hate-love relationship to performance measurement systems (PMSs) that individual researchers tend to develop in academia. To this end, the paper draws upon Foucault’s writings on neoliberalism to analyse PMSs as neoliberal technologies holding certain qualities that can be expected to elicit such ambivalent views.

The paper is based on a qualitative interview study of researchers from three Swedish universities, who were asked to reflect upon questions related to three overall themes, namely, what it means to be a researcher in contemporary academia, the existence and use of PMSs at their universities and if/how such PMSs affected them and their work as researchers.

The empirical findings show that the hate-love relationship can be understood in terms of how PMSs are involved in three central moments of governmentality, where each such moment of governmentality tends to elicit feelings of ambivalence among researchers due to how PMSs rely on: a restricted centrifugal mechanism, normalization rather than normation and a view of individual academics as entrepreneurs of themselves.

Existing literature has provided several important insights into how the introduction and use of PMSs in academia tend to result in both negative and positive experiences and reactions. The current paper adds to this literature through theorizing how and why PMSs may be expected to elicit such ambivalent experiences and reactions among individual researchers.

Marketing Management, Product Management, Marketing Strategy.

Bachelor of Business Studies, MBA, Executive MBA.

The case throws light on the intensely competitive Indian passenger car market and its unique challenges faced by Hyundai Motors India Limited (HMIL). It tries to capture the evolution of this dynamic industry, which is characterized by regular product launches and re-positioning efforts. The students are expected to assess the performance of HMIL and the success of its positioning efforts through multiple quantitative and qualitative data points given in the case. The students need to come up with recommendations whether, amidst intense competition, Government regulations and changing consumer expectations, HMIL should launch new products in its portfolio? If, yes, in which segments? And what should be the guiding philosophy behind such product launches?

The case is expected to guide students: 1. in comprehending the various macro-environmental factors that has made India an attractive passenger car market to invest and operate in, to virtually all multinational players across all segments; 2. in analyzing how the passenger car market is segmented in India; 3. in assessing the product-driven segment-wise performance by HMIL specifically and organizations in general and what are its implications on decision-making; this is indicative of the brand portfolio management based on BCG Brand/Product Portfolio Growth Share Matrix; 4. in assessing the impact of re-positioning on the firms performance judged before and after the re-positioning efforts by the firm; 5. in analyzing the market potential of SUVs and MUVs in India and whether HMIL should launch new products/brands for these segments; and 6. in deliberating on the guiding philosophy in new product launches around the concept of “Consumer Perceived Value”.

Teaching notes are available for educators only. Please contact your library to gain login details or email support@emeraldinsight.com to request teaching notes.

CSS 8: Marketing.

The purpose of the research was to discover the process of social and environmental report assurance (SERA) and thereby evaluate the benefits, extent of stakeholder inclusivity and/or managerial capture of SERA processes and the dynamics of SERA as it matures.

This paper used semi‐structured interviews with 20 accountant and consultant assurors to derive data, which were then coded and analysed, resulting in the identification of four themes.

This paper provides interview evidence on the process of SERA, suggesting that, although there is still managerial capture of SERA, stakeholders are being increasingly included in the process as it matures. SERA is beginning to provide dual‐pronged benefits, adding value to management and stakeholders simultaneously. Through the lens of Freirian dialogic theory, it is found that SERA is starting to display some characteristics of a dialogical process, being stakeholder inclusive, demythologising and transformative, with assurors perceiving themselves as a “voice” for stakeholders. Consequently, SERA is becoming an important mechanism for driving forward more stakeholder‐inclusive SER, with the SERA process beginning to transform attitudes of management towards their stakeholders through more stakeholder‐led SER. However, there remain significant obstacles to dialogic SERA. The paper suggests these could be removed through educative and transformative processes driven by assurors.

Previous work on SERA has involved predominantly content‐based analysis on assurance statements. However, this paper investigates the details of the SERA process, for the first time using qualitative interview data.

Entrepreneurial Ecosystems (EES) is among the fastest growing entrepreneurship research topics. With even greater vigour, the non-scientific world of economic development agencies, administrations and policymakers has adopted the construct and applies it widely “in the field”, often lacking a solid empirical foundation and pursuing sub-optimal approaches. Improving policy instruments for EES development requires a data driven approach to first understand an EES of a specific region before making any attempts to change it. The paper showcases an empirical approach to create empirically rooted EES policy implications, contributing to closing the gap for insight in regional EES data of sub-national regions.

Exploring a mixed method design, utilising quantitative Global Entrepreneurship Monitor data and combining it with EES stakeholder interviews, focusing on dysfunctions, redundancies, power asymmetries and cut off elements as well as in-layer division and public organisation behaviour.

One finding is, that regional economic development agencies (EDA), as a main public instrument to foster regional entrepreneurial activity, seem to bring the potential of a negative impact on Entrepreneurial Ecosystems bottom-up development and the ability to become self-sustained if they assume the role of competitors towards private organisations and businesses.

As other work on EES, the approach used in this paper only sub-optimally covers temporal system dynamics.

This paper contributes to future EES support policies being rooted in an empirical foundation.

This paper not only progresses the empirical basis for research on regional EES but also lays the foundation for specific policy implications for a sub-national level entrepreneurial ecosystem.

The purpose of this study is to determine the main challenges that IT security practitioners face in their organizations, including the interplay among human, organizational, and technological factors.

The data set consisted of 36 semi‐structured interviews with IT security practitioners from 17 organizations (academic, government, and private). The interviews were analyzed using qualitative description with constant comparison and inductive analysis of the data to identify the challenges that security practitioners face.

A total of 18 challenges that can affect IT security management within organizations are indentified and described. This analysis is grounded in related work to build an integrated framework of security challenges. The framework illustrates the interplay among human, organizational, and technological factors.

The framework can help organizations identify potential challenges when implementing security standards, and determine if they are using their security resources effectively to address the challenges. It also provides a way to understand the interplay of the different factors, for example, how the culture of the organization and decentralization of IT security trigger security issues that make security management more difficult. Several opportunities for researchers and developers to improve the technology and processes used to support adoption of security policies and standards within organizations are provided.

A comprehensive list of human, organizational, and technological challenges that security experts have to face within their organizations is presented. In addition, these challenges within a framework that illustrates the interplay between factors and the consequences of this interplay for organizations are integrated.

The purpose of this study is to solve NP-Hard drone routing problem for the last-mile distribution. This is suitable for the multi-drones parcel delivery for the various items from a warehouse to many locations.

This study conducts as a mission assignment of the single location per flight with the constraint satisfactions such as various payloads in weight, drone speeds, flight times and coverage distances. A genetic algorithm is modified as the concurrent heuristics approach (GCH), which has the knapsack problem dealing initialization, gene elitism (crossover) and gene replacement (mutation). Those proposed operators can reduce the execution time consuming and enhance the routing assignment of multiple drones. The evaluation value of the routing assignment can be calculated from the chromosome/individual representation by applying the proposed concurrent fitness.

This study optimizes the total traveling time to accomplish the distribution. GCH is flexible and can provide a result according to the first-come-first-served, demanded weight or distance priority.

GCH is an alternative option, which differs from conventional vehicle routing researches. Such researches (traveling time optimization) attempt to minimize the total traveling time, distance or the number of vehicles by assuming all vehicles have the same traveling speed; therefore, a specific vehicle assignment to a location is neglected. Moreover, the main drawback is those concepts can lead the repeated selection of best quality vehicles concerning the speed without considering the vehicle fleet size and coverage distance while this study defines the various speeds for the vehicles. Unlike those, the concurrent concept ensures a faster delivery accomplishment by sharing the work load with all participant vehicles concerning to their different capabilities. If the concurrent assignment is applied to the drone delivery effectively, the entire delivery can be accomplished relatively faster than the traveling time optimization.

Within societies in the 21st century, individuals who are embedded in a controlled context that impedes their political actions deal with the tensions they are experiencing through attempts at resistance. Several studies that examine individual infrapolitics in organizations explain how the subtle mix of compliance and resistance are constructed at the level of individual identity in a complex mechanism that both questions the system and strengthens it. However, the interplay between managers' identities and management accounting tools in this process is a topic that deserves more investigation. The aim of this article is to understand how the subtle resistance of individuals constructs neoliberal reforms through management accounting (MA).

The authors conducted a case study on three health and social organizations two years after major reforms were implemented in the health and social services sector in Québec, a province of Canada. These reforms were part of a new public management dynamic and involved the implementation of accounting tools, here referred to as New Public Management Accounting (NPMA) tools.

The authors’ findings show how managers participate in reforms, at the same time as attempt to stem the dehumanization they generate. Managers engage in subtly resisting, for themselves and for their field professional teams, the dehumanization and identity destruction that arises from the reforms. NPMA tools are central to this process, since managers question the reforms through NPMA tools and use them to resist creatively. However, their subtle resistance can lead to the strengthening of the neoliberal dynamic of the reform.

The authors contribute to both the literature of infrapolitics and MA by showing the role of NPMA tools in the construction of subtle resistance. Their article enriches the MA literature by characterizing the subtle forms of resistance and showing how managers engage in creative resistance by using the managerial potential flexibility of NPMA tools. The article also outlines how NPMA tools play a role in the dialectic process of resistance, since they aid managers in resisting reform-induced dehumanization but also support managers in reinventing and reinforcing what they are trying to fight. The authors’ study also illustrates the dialectic dynamic of resistance through NPMA in all its dimensions: discursive, material and symbolic. Finally, the authors contribute to management accounting literature by showing that NPMA tools are not only the objects of neoliberalization but also the support of backstage resistance to neoliberalization.

This study aims to investigate why and how shared service centres (SSCs) are implemented as well as how they affect audit firm practice and audit quality.

In this qualitative study guided by the theoretical framework of institutional theory, the authors conducted 25 semi-structured interviews in seven European countries, including 16 interviews with audit partners from Big 4 firms, 6 with audit team members, 2 with interviewees from second-tier audit firms and 1 with a member of an oversight body.

The authors show that the central rationale for audit firms to implement SSCs is economic rather than external legitimacy. The authors find that SSC implementation has substantial effects on audit practices, particularly those related to standardisation, coordination and monitoring activities. The authors also highlight the potential impacts on audit quality.

By exploring the motivation for and effects of SSC implementation amongst audit firms, the authors offer insights into the best practices related to subsequent change processes and audit quality.