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Article

Ilkka Tapani Ojansivu and Jan Hermes

Business relationships are considered long-term and stable. Furthermore, over time, business relationships are expected to become and remain “institutionalized”. The…

Abstract

Purpose

Business relationships are considered long-term and stable. Furthermore, over time, business relationships are expected to become and remain “institutionalized”. The undertone is that this process is deterministic and inevitable. While the authors do not question the long-term nature of business relationships, they argue that the process of “institutionalization” requires more construct clarity. Consequently, they ask the following: What is the source of resilience in business relationships, and how are these relationships maintained over time?

Design/methodology/approach

To unravel these questions, the authors conducted an historical case study of a business relationship between a government buyer and a software seller extending over two decades.

Findings

The authors found that while the network around the business relationship is crumbling and all odds are in favor of relationship dissolution, the active maintenance work of key individuals in the relationship prevented detrimental effects and resulted in not only its continuation but also an increased degree of institutionalization.

Research limitations/implications

The authors contribute to the Industrial Network approach (INA) by providing a non-deterministic approach to the typically taken-for-granted end phase of business relationships.

Practical implications

The findings illustrate that the process of institutionalization is manageable but requires hard work, highlighting managers as the principle vehicle of relationship maintenance.

Originality/value

The authors provide construct clarity around the process of “institutionalization”. In fact, they regard the process as reverse compared to the early interpretation in the INA literature in which a business relationship is assumed to start as a “clean slate” and then begins to represent the industry codes of practice over time. They found that “institutionalization” implies that a business relationship is no longer compared with nor is comparable to the institutional prescriptions; in contrast, the relationship has established its own rules and norms, which have been taken for granted by the buyer and seller organization.

Details

Journal of Business & Industrial Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0885-8624

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Article

P. Olivier, A. van der Merwe and I. DuRand

Scrip dividend schemes provide shareholders with the option to choose shares instead of a cash dividend. Scrip dividends became popular in South Africa after the…

Abstract

Scrip dividend schemes provide shareholders with the option to choose shares instead of a cash dividend. Scrip dividends became popular in South Africa after the introduction of Secondary Tax on Companies (STC) in 1993. Thus far, no guidance on the recognition, measurement or disclosure of scrip dividends has been issued by the South African Institute of Chartered Accountants (SAICA). This article proposes disclosure regarding scrip dividend schemes that will provide relevant information to the users of financial statements. The proposed disclosure is based on the assumption that entities recognise and measure scrip dividends in accordance with the re‐investment method, as opposed to the capitalisation issue method.

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Article

P. Olivier and I. DuRand

Scrip dividends have become increasingly popular in South Africa since the introduction of secondary tax on companies (STC) in the 1993 budget. To date there is no…

Abstract

Scrip dividends have become increasingly popular in South Africa since the introduction of secondary tax on companies (STC) in the 1993 budget. To date there is no accounting standard in South Africa that prescribes a particular accounting treatment for scrip dividends; therefore, different accounting approaches are used in South Africa to account for scrip dividends. These different approaches do not always meet the substance over form principle, as required by Generally Accepted Accounting Practice (GAAP). The result is that the information disclosed to the users of the financial statements differs from company to company. This study proposes an accounting treatment for scrip dividend schemes in South Africa. It concludes that the reinvestment approach is the most acceptable accounting treatment for scrip dividend schemes in South Africa.

Details

Meditari Accountancy Research, vol. 12 no. 2
Type: Research Article
ISSN: 1022-2529

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Article

IT is perhaps not surprising, in view of the remarkable advancements which have been made in Aerodynamic Theory during the last two decades, that the literature on this…

Abstract

IT is perhaps not surprising, in view of the remarkable advancements which have been made in Aerodynamic Theory during the last two decades, that the literature on this subject is now very extensive. In early days, Lamb's mathematical treatise, Hydro‐dynamics, and Lanchester's classical works, Aerodyvamics and Aerodonetics, were in existence, but other information had to be gathered from scattered sources. Nowadays, many books dealing exclusively with aerodynamics are available, and guidance can profitably be sought before a course of reading is planned.

Details

Aircraft Engineering and Aerospace Technology, vol. 6 no. 9
Type: Research Article
ISSN: 0002-2667

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Abstract

Details

The Strength of Difference: Itineraries of Atypical Bosses
Type: Book
ISBN: 978-1-78714-582-5

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Article

Nancy Santiago De Jesus and Aurelie Maurice

France, once a pioneer in psychiatry, is now sinking as its population faces major mental health challenges. This includes the 12 Million French individuals with…

Abstract

Purpose

France, once a pioneer in psychiatry, is now sinking as its population faces major mental health challenges. This includes the 12 Million French individuals with psychiatric conditions, the lack of appropriate structures and the shortage of skilled mental health professionals, but it also leaves families in critical situations. The purpose of this study is to explore the carers’ caregiving experiences and to suggest ways to organise educational programmes to support mental health carers in France.

Design/methodology/approach

The research was conducted from January 2018 to November 2019. It included French carers of patients with mental conditions. Recorded semi-structured interviews were used and findings were analysed through an inductive thematic analysis and regrouped into key themes.

Findings

Participants had overwhelming negative representations of “mental illness”. The fact that they were excluded from participating in the patient’s health management further added to their misconceptions around mental disability, it limited their communication with their family and amplified their burdens.

Research limitations/implications

There is an urgent need for carer empowerment; carers should be included in educational programmes, they should benefit from French Government subsidies and social-network assistance and receive quality assistance by trained mental health professionals. The critical situation of carers can only be addressed by combining these three steps and through the action of appropriate actors in the field of mental health, thus alleviating the current paradigm of psychiatric care in France.

Originality/value

Thousands of research papers regarding carers have been published in other countries. In addition yet, to the knowledge, only a few investigations on French mental health carers have been conducted to this day. The singularity of this research lies in the rare individual interviews, which provided us with first-hand testimonies of mental health carers in France. This data could be of vital aid for professionals and for policymakers when advocating for better support of carers in mental health.

Details

The Journal of Mental Health Training, Education and Practice, vol. 15 no. 4
Type: Research Article
ISSN: 1755-6228

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Article

Clara Martínez Fuentes, Francisco Balbastre Benavent, M. Angeles Escribá Moreno, Tomás González Cruz and Manuela Pardo del Val

Examines the literature relating to the implementation of quality assurance systems and then uses a questionnaire to a number of organisations and consultants to compare…

Abstract

Examines the literature relating to the implementation of quality assurance systems and then uses a questionnaire to a number of organisations and consultants to compare “practice” with “theory”. Analyses the implementation process for quality assurance systems designed to meet the requirements of the ISO 9000 standard to identify the role of the different “actors” to find out which factors facilitate the implementation or make it more difficult. Suggests that the primary motivation for introducing ISO 9000 systems is to improve image and reputation rather than processes.

Details

Work Study, vol. 49 no. 6
Type: Research Article
ISSN: 0043-8022

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Article

S. Paulo

The purpose of this article is to investigate whether economic value added (EVA®) is a superior financial performance metric and creates market value added (MVA), as…

Abstract

Purpose

The purpose of this article is to investigate whether economic value added (EVA®) is a superior financial performance metric and creates market value added (MVA), as claimed by Stern Stewart and Company, and therefore is consistent with the purpose and intent of the UK Companies Act of 2006 and the Sarbanes‐Oxley Act of 2002. If these claims can be sustained, then it could be argued that this valuation metric should form part of the Business Review, Section 417 of the UK Companies Act of 2006, and furthermore it could be an appropriate approach to the attainment of the corporate objective of the UK Companies Act of 2006, Section 172(1).

Design/methodology/approach

A survey was undertaken of journal articles published in mainstream academic journals from 1997 to 2008 that investigated the claims of Stern Stewart and Company that EVA® was a superior financial performance metric vis‐à‐vis other well‐established accounting and financial metrics. As the empirical evidence in support of these claims was not compelling, the epistemology and methodology of EVA® were examined, and were found to be deficient.

Findings

There is insufficient supportive evidence to validate the claims of EVA®; furthermore, from the perspective of epistemology and sound research methodology it is not possible to make a robust case for the unqualified use of EVA® in jurisdictions where the UK Companies Act of 2006 and the Sarbanes‐Oxley Act of 2002 apply. Directors who make unqualified use of this financial performance metric place themselves at unnecessary risk.

Originality/value

There is no evidence from the scrutiny of publicly available secondary sources to indicate that the implications of the UK Companies Act of 2006 and the Sarbanes‐Oxley Act of 2002, for the use of the financial performance valuation metric, EVA®, has been previously undertaken or published.

Details

International Journal of Law and Management, vol. 52 no. 3
Type: Research Article
ISSN: 1754-243X

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Article

Stanislav Karapetrovic and Walter Willborn

As a result of the increasing complexity of technology, processes and products, as well as worldwide pressures for competitive quality, quality terminology keeps expanding…

Abstract

As a result of the increasing complexity of technology, processes and products, as well as worldwide pressures for competitive quality, quality terminology keeps expanding and changing. Although an internationally accepted quality vocabulary exists, namely ISO 8402: 1994, we still encounter serious confusion and misunderstanding when communicating on quality related matters. This is evident not only at the international level, but in daily operations, as well. In order to improve communication in quality related matters, we propose the “system’s view” be used. In this article, the “system’s view” is explained, followed by a focus on the application of the underlying concept of a system to quality. Four examples are used: the ISO 9001 Quality System, the ISO 9004 Quality Management Guidelines, the ISO 10011 Quality Audit System, and the ISO 14001 Environmental Management System. The ISO 8402 Vocabulary is streamlined using the “system’s view”. Finally, the benefits of this view for creating quality vocabulary are discussed.

Details

International Journal of Quality & Reliability Management, vol. 15 no. 1
Type: Research Article
ISSN: 0265-671X

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Article

Franka Piskar and Slavko Dolinsek

The ISO 9001 quality management systems standard is widely accepted around the world. This is the standard that is also widely acquired by companies in Slovenia, where the…

Abstract

Purpose

The ISO 9001 quality management systems standard is widely accepted around the world. This is the standard that is also widely acquired by companies in Slovenia, where the number of certificates per million inhabitants can be compared with France, Canada, Germany or Finland. Motivation for the introduction of this standard differs considerably and is most often connected with demands, requested by customers in supply chains. Companies that implemented the standard keep asking the question whether it was worth it to maintain the quality system and what added value it brought. Based on the empirical analysis, this contribution proves that positive effects can be noticed in different business activities stemming from the implemented quality system. In addition, the research confirms that all advantages are strongly connected with the sufficient positive energy of employees or with the satisfactory level of maturity of the quality system.

Design/methodology/approach

Empirical research has been done on the basis of structured questionnaires gathered from 212 responses of Slovenian companies that had already acquired the ISO 9001 quality standard certificate by 2002. The questionnaires were sent via mail and supported by telephone calls and personal contacts in order to get the best responses possible. The results of the analysis have been compared with numerous research activities and contributions written by authors who all write in favor of quality systems.

Findings

The results of discussed research activities reveal a positive understanding and use of ISO 9001 standard as an important tool for managing companies. Still, an important question remains unanswered in many companies: how can they keep top management involved in ISO 9001?

Originality/value

Companies without an implemented quality system as well as enterprises with an existing quality system can use the research results in their decisions regarding further activities, through which they intend to implement quality systems in order to ensure continuous improvement of their business activities in the direction of TQM business model.

Details

Industrial Management & Data Systems, vol. 106 no. 9
Type: Research Article
ISSN: 0263-5577

Keywords

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