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Article
Publication date: 3 October 2016

I-Shuo Chen

The purpose of this paper is to examine the relationship between creative self-efficacy and work engagement using openness to experience as a moderator. The theoretical background…

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Abstract

Purpose

The purpose of this paper is to examine the relationship between creative self-efficacy and work engagement using openness to experience as a moderator. The theoretical background is rooted in the resource perspective of the job demands-resources model (JD-R model) of work engagement.

Design/methodology/approach

The developed hypotheses were tested in a study of 101 faculty members from a science and technology institute in the USA. Hierarchical regression analysis was used to analyze the data.

Findings

The results supported a positive effect of creative self-efficacy on work engagement but did not support a moderating effect of openness to experience on the relationship between creative self-efficacy and work engagement.

Originality/value

This study introduces the context of creativity into the work engagement and JD-R model fields. Specifically, through the resource perspective of the JD-R model, it theoretically and empirically extends the contribution and explanatory ability of personal resources to the improvement of work engagement.

Details

Baltic Journal of Management, vol. 11 no. 4
Type: Research Article
ISSN: 1746-5265

Keywords

Article
Publication date: 13 October 2020

I-Shuo Chen

This paper studied whether boredom at home due to social isolation during the COVID-19 pandemic may motivate individuals to engage in online leisure crafting, thereby contributing…

3463

Abstract

Purpose

This paper studied whether boredom at home due to social isolation during the COVID-19 pandemic may motivate individuals to engage in online leisure crafting, thereby contributing to their thriving at home and career self-management. This paper aims to examine whether individuals’ growth need strength influences the impact of home boredom on online leisure crafting.

Design/methodology/approach

This paper performed a two-wave longitudinal study involving a group of employees from the hospitality industry (N = 340) in Mainland China. This paper evaluated home boredom, online leisure crafting and growth need strength at Time 1 and thriving at home and career self-management two months later at Time 2.

Findings

The respondents’ experience of home boredom had a time-lagged effect on their thriving at home and career self-management via online leisure crafting. Additionally, their growth need strength amplified the positive impact of home boredom on online leisure crafting.

Practical implications

Hospitality managers can motivate employees to engage in crafting online leisure activities at home when they experience home boredom during the outbreak of COVID-19, which may further allow them to experience thriving at home and engage in career self-management. Additionally, managers can develop managerial interventions to improve the growth need strength of employees with low growth needs, which may, in turn, render these employees less likely to tolerate home boredom, thereby increasing the positive impact of home boredom on their online leisure crafting.

Originality/value

This paper offer insights for the boredom literature regarding how individuals’ home boredom caused by social isolation during the COVID-19 pandemic might lead to their thriving at home through online leisure crafting. This paper also provides insights for the leisure crafting literature regarding the role of online leisure crafting in individuals’ thriving at home. This paper reveals the role of growth need strength in the impact of home boredom on thriving at home through online leisure crafting.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 11
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 10 September 2017

Abimbola P. Alamu and Rocky J. Dwyer

The purpose of this paper is to explore human capital (HC) productivity strategies used by the tourism, hospitality, and leisure (THL) industry business leaders in Nigeria which…

Abstract

Purpose

The purpose of this paper is to explore human capital (HC) productivity strategies used by the tourism, hospitality, and leisure (THL) industry business leaders in Nigeria which improved the employee productivity.

Design/methodology/approach

The participants in this research study comprised randomly selected Southern Nigerian business leaders with specialist expertise in the THL industry. Individual interviews were undertaken with participants to gain both an insight and understanding regarding which strategies are best suited to improve employee productivity. A further analysis of workplace policies and procedures provided additional insights related to the application of such workplace practices toward productivity improvements.

Findings

The findings of this study identified that recruiting persons with essential social capital, inducting them into high ethical standards, providing in-house training, motivating employees with reward and recognition, and the adoption of affordable technologies are key industry strategies to build a productive employee workforce.

Practical implications

Implementing the findings from this study may help develop a new type of THL professionals, especially in the hotel and restaurant sub-sectors that will enhance the attractiveness of the THL industry and encourage patronage. The opportunity to interact with new people in THL businesses and locations may promote social interaction and integration that are invaluable to an ethnically and religiously diverse country such as Nigeria. These benefits are valuable and are essential positive social changes.

Originality/value

A structured HCD program might deliver a net benefit to the industry. To the employees, there may be improved remuneration, increased self-esteem, and job security. To the industry, there may be a reduction in employee turnover, improvement in productivity, improved attraction of graduates, and reduced engagement of illegal workers. The government could also experience increased gross domestic product.

Details

World Journal of Entrepreneurship, Management and Sustainable Development, vol. 13 no. 4
Type: Research Article
ISSN: 2042-5961

Keywords

Article
Publication date: 10 October 2016

Angelo Bonfanti

The purpose of this paper is to identify customers’ needs and expectations regarding servicescape surveillance management (SSM) in order to suggest to service managers how they…

2424

Abstract

Purpose

The purpose of this paper is to identify customers’ needs and expectations regarding servicescape surveillance management (SSM) in order to suggest to service managers how they can carefully design a service environment to ensure a high level of security while concurrently enhancing the customer service experience.

Design/methodology/approach

Given that this study is explorative in nature, it is based on a specific method of qualitative data collection: focus group interviews. Three focus group sessions were organised with 24 Italian customers of retail stores, hotels and hospitals. The multi-expectation model proposed by Parasuraman, Berry and Zeithaml, which distinguishes between what customers consider acceptable (adequate service level) and what they hope to receive (desired service level), was chosen as the reference framework to investigate customers’ needs and expectations from SSM.

Findings

Servicescape surveillance must be compatible with customer satisfaction. Customers are acceptably satisfied when servicescape surveillance offers them feelings of physical safety, psychological security, economic security and the right to privacy. They desire that surveillance also allows them to live a positive service experience in sensorial, psychological, social and temporal terms. However, customers’ expectations of adequate and desired service levels are different in terms of the presence, quantity and visibility of surveillance in the three service areas examined. Interestingly, customers expect to find more visible surveillance measures inside retail stores rather than in hotels and hospitals, but they prefer to receive invisible surveillance in the servicescape.

Practical implications

Service managers should consider surveillance not as a cost or a tool for detecting and punishing inappropriate or criminal behaviour, but rather, as an opportunity for enhancing the customer service experience. They can invest in servicescape design elements, technological surveillance solutions and continuous training of security personnel to meet their customers’ adequate and desired service levels.

Originality/value

This study provides two major contributions. From the theoretical viewpoint, it extends knowledge of the hitherto under-researched area of SSM by identifying customers’ needs and expectations of surveillance and the customer service experience, which are topics usually examined separately in the literature. In terms of managerial implications, it provides store/hotel/hospital managers with recommendations on how to design a servicescape that is both secure and pleasant.

Article
Publication date: 25 January 2008

Yi‐Hui Liang

The purpose of this paper is to propose an accurate product reliability prediction model in order to enhance product quality and reduce product costs.

1022

Abstract

Purpose

The purpose of this paper is to propose an accurate product reliability prediction model in order to enhance product quality and reduce product costs.

Design/methodology/approach

This study proposes a new method for predicting the reliability of repairable systems. The novel method employed constructs a predictive model by integrating neural networks and genetic algorithms. Findings – The novel method employed constructs a predictive model by integrating neural networks and genetic algorithms. Genetic algorithms are used to globally optimize the number of neurons in the hidden layer, the learning rate and momentum of neural network architecture. Research limitations/implications – This study only adopts real failure data from an electronic system to verify the feasibility and effectiveness of the proposed method. Future research may use other product's failure data to verify the proposed method. The proposed method is superior to ARIMA and neural network model prediction techniques in the reliability of repairable systems. Practical implications – Based on the more accurate analytical results achieved by the proposed method, engineers or management authorities can take follow‐up actions to ensure that products meet quality requirements, provide logistical support and correct product design. Originality/value – The proposed method is superior to other prediction techniques in predicting the reliability of repairable systems.

Details

International Journal of Quality & Reliability Management, vol. 25 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

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