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This paper describes elements of the policies employed for identifying high potentials in their organizational context. A set of systematic research questions has been used to conceive a structured questionnaire to empirically investigate the kind of high potential competencies that companies expect when identifying high potentials and how this identification takes place. These elements of a high potential policy have been related to a number of organizational variables in 86 Belgian companies. Our empirical results indicate that the extent to which attention is paid to high potentials is linked to certain organizational characteristics (size and degree of internationalization). Moreover, the use of well‐defined competencies is not widely spread. We found ample confirmation for the identification of high potentials being a rather hierarchical process. Performance appraisals and a specific potential assessment procedure are the most popular sources of information during the identification process.

A rapidly expanding number of organizations have begun to use high‐performance, completely digital networks, like the Internet, to coordinate activities and to develop products and services that serve very wide geographic areas. Now, primarily as a result of the Clinton Administration′s National Information Infrastructure initiative, the entire nation has begun to buzz with talk of the whys, wherefores, and how‐tos of making this way to doing business the rule rather than the exception of twenty‐first‐century life and enterprise. This paper surveys the politics and economics of the contemporary networking scene, and presents four general stratgies for making progress in the current climate of great change and uncertainty.

In the aviation sector adversity faced by female pilots stemming from stereotypes, prejudice, and discrimination are well documented. Such adversity in the workplace can cause occupational stress, which may be greater for female pilots, and this influences individual resiliency, impacting job performance and wellbeing. Resilience may be a mitigating factor for coping with occupational stress and individual resilience can be factored into an organisation’s resilience as a whole. When organisations face challenges, there is a need for resilience in order to survive and adapt during disruption and adversity. Resilience with respect to employee and workplace contexts includes both personal resources among the employees as well as workplace resources that are connected to the workplace and organisational environment. As resilience continues to emerge as part of a human capital management strategy, the need to understand the role of the workplace is magnified. For aviation, understanding resilience can potentially inform organisational interventions to address the known occupational stressors and workplace adversity to increase employee performance and well-being. The role of workplace adversity and perceptions of workplace resource availability including supportive environments are discussed in relation to how they influence employee resilience specifically in the aviation industry. The aim of this chapter is to define resilience specific to employee and workplace contexts, introduce personal and workplace resources to influence employee resilience, and discuss the role of occupational stressors specifically for women in male-dominated career fields such as aviation.

Numerous studies have documented the ways in which work is structured along gender lines. Predominantly such investigations have reported on the inequity of the sexual division of labour and have argued that such gender segregation operates in favour of males, with the majority of female economic activity concentrated in the low‐paid areas of the service sector. Further research has explored the sexual stereotyping of the service encounter, and in particular the personification of the service provider epitomizing the service to the consumer. Presents the findings of an in‐depth case study conducted within the hotel industry designed to examine the views of hotel workers in a large hotel about the sexual division of labour and sexual stereotyping of individuals within their organization. Explores the origins of these gender divisions within the hotel industry, and locates the prevalence of such an imbalance firmly in the sphere of overall business strategy and hence the human resource strategy of the organization. Discusses the conclusions in terms of the relationship between equal opportunities policies and strategic HRM.

The focus of the research was to provide a business perspective to the role of real estate assets in supporting the fulfilment of corporate business plans. Based on a comprehensive survey of published literature and a series of in‐depth interviews of corporate real estate/facilities managers, an integrating resource management framework was developed to model the nature of interactions between strategic business planning and operational asset management in an organisational setting. The study supports the view that research efforts aimed at improving management effectiveness of the operational real estate asset base must be channelled to provide frameworks or models that promote understanding to all parties involved in the process, from a knowledge base that aims to define better: the operational requirements of core business(es); the key real estate and facilities service attributes; and options evaluation to meet dynamic changes.

The purpose of this paper is to provide insight into the decision process behind whether customers complain, and to identify the effects of the situational factor credence quality in this decision process.

A quasi-experimental design is used in which scenarios are applied in combination with a survey to test and to compare the model and its boundary conditions with existing consumer behavior models.

The mental-accounting process (theory of trying to complain (TTC)) seems to be a stronger predictor than mere attitude models (theory of planned behavior) when trying to explain intention to complain. Second, anticipated justice from complaint handling is a strong driver of intention to complain. Third, in both models, subjective norms are a strong predictor of intention to complain.

This study contributes to both theory and practice by extending existing theory and offering the TTC, and by providing practical insight for service managers.

To the best of the authors’ knowledge, the current study is the first to compare systematically two complaint approaches explaining complaint intention: the attitude model and the mental-accounting model.

Implementing a new organizational strategy effectively nowadays is said to require open strategizing practices. The purpose of this paper is to examine the adoption of three intertwined open strategizing practices in conjunction with a transformational leadership style towards effective strategy implementation.

The study was conducted within 37 geographically dispersed locations of a Dutch governmental organization. The top managers and senior managers were surveyed at two points in time (n T1 = 548; n T2 = 414) and group interviewed at T2. Exploratory factor and linear regression analyses were performed. The qualitative data pertaining to the specific way in which leaders can impact the relationship between open strategizing practices and strategy implementation was analyzed using the Gioia methodology.

As hypothesized, transformational leadership moderates the positive relationship between open strategizing practices and effective strategy implementation. This moderating effect was corroborated through the interview data in which the managers stressed the need for “intrinsically motivated” and “empowering” leaders to effectively support the adoption of their own locally-developed location strategy, as part of the overall strategy.

Despite the timely focus on the three intertwined open strategizing practices, the findings are only based on the perceptions of the various top and senior managers employed by one Western public sector organization.

Top and senior managers who need to improve their organization's strategy implementation can apply the here tested three open strategizing practices. They should also be aware of the key role of transformational leadership.

The authors contribute to the “open” strategy-as-practice domain by showing how top and senior managers' transformational leadership style supports the beneficial effects of adopting the three practices.

This study aims to analyze the effect of external and internal sources of knowledge on frugal innovation. Moreover, it investigated how this relationship is weakened/strengthened by the moderation of innovation capabilities.

This empirical study’s data were taken from 288 small and medium enterprises (SMEs) by using a questionnaire survey. To analyze this data, analysis of a moment structures software (AMOS) was used. Structural equation modeling was conducted to test the hypothesis and the slope test investigated moderation.

The study results showed the significant effect of internal and external sources of knowledge on frugal innovation. Moreover, the results highlighted that the moderating role of innovation capabilities strengthens this relationship.

The SMEs of “Saudi Arabia” were considered for this study. Among these, this paper only focused on enterprises owned by Saudi citizens. Moreover, the data were collected from 288 SMEs. Therefore, future studies can be conducted from any other country with larger sample size. This study has used moderation of innovation capabilities and future studies can use information credibility as a moderating variable.

Previously, many studies have highlighted the importance of knowledge for innovation, but the effects of knowledge sources from the perspective of SMEs and emerging markets remain unexplained. Very limited studies have explored the relation of knowledge sources with frugal innovation. This study first examines the moderating role of innovation capabilities between “internal and external knowledge sources” and frugal innovation. Moreover, this research reveals the SMEs of Saudi Arabia and its sector of frugal products.