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The main thrust of this article is to discuss a survey of 60 companies, predominantly from the user’s perspective, that use the Internet currently; and to examine the effectiveness of their current Internet Web sites. The results of an online survey were subjected to statistical analysis and this revealed some interesting findings. It was found that 30 percent of the companies had facilities for conducting transactions online and only 7 percent charged users for Web site access. Overall, the Web sites rated highly in terms of ease of access, content and structure but scored poorly for their number of unique features. Of the six industry sectors surveyed (electronic commerce, entertainment and leisure, financial and banking services, information services, retailing and travel and tourism), it was the retailing sector that showed the best overall performance. The best individual Web site in the survey was the Financial Times (http://www.ft.com). It is suggested that this initial survey work could be advanced by extending the sample size and by devising a programme of more extensive statistical analysis.

IN 1896 an early printed Missale speciale was discovered in the collection of Ludwig Rosenthal of Munich. Two years later appeared a thirty‐paged pamphlet, entitled Ein Missale speciale, Vorläufer des Psalteriums von 1457, from the pen of Herr Otto Hupp. Soon after the publication of this pamphlet an abbreviated missal, illustrated with a wood‐cut, was found in the Benedictine Monastery of Lavanthal, in Carinthia. Towards the end of last year, as a consequence of this further discovery, Herr Hupp issued a second work of ninety‐eight folio pages, entitled Gutenberg's erste Druke, in which he developed the theory, first embodied in his former pamphlet, that the Missale speciale and the Missale Abbreviation are earlier examples of Gutenberg's work than the Psalmorum Codex, the Mazarin or forty‐two‐line Bible, or even the thirty‐one‐line indulgence of 1454, which is generally attributed to him. These two treatises have sprung a learned squabble in German and other continental bibliogaphical circles. Dr. Gottfried Zedler, of Wiesbaden, has constituted himself champion of the opponents of the theory, and the chief parties in the quarrel have just fought the matter out in the pages of the Centraiblatt für Bibliothekswesen.

Research examining organizational diversity has largely ignored the role corporate web sites play in establishing the tone for diversity in organizations. Serving as “electronic storefronts,” corporate web sites are typically the first point of contact individuals have with an organization. The purpose of this paper is to centralize communication as a critical tool in understanding the strategies corporations use to communicate their diversity philosophy, practices and policies. This virtual ethnographic study examines corporate web sites (n=100) across industries and sectors to capture the strategies organizations use to strategically communicate diversity to a variety of stakeholders.

Taking a virtual ethnographic, this study examines 100 corporate web sites across industries to capture the methods organizations employ to strategically communicate diversity in their respective organization.

Results from this ethnographic study reveal that organizations typically use three strategies in their diversity messages: impression management, persuasion and strategic ambiguity. Strategic ambiguity and the persuasive use of selling, telling and framing their diversity message are ubiquitous in corporate diversity communication. The use of these strategies may have a profound impact on how diversity is perceived within organizations. Implications for practice and research are discussed.

This is one of the first social science/humanistic studies to examine diversity messages on corporate web sites and advances a conceptual framework for electronic diversity communication. Additionally, this project employs a virtual ethnographic approach, a novel, yet contemporary, method.

Appearance has two meanings. On the one hand, appearance is about the physical qualities of a person being of certain height, weight, complexion and having a particular hair, eye and skin colour as well as choice and style of dress and attire. On the other hand, appearance has a social dimension, as those physical qualities of a person are interpreted, rated and judged, and attributed varied meanings and values across different settings. Appearances can influence the experiences of individuals in the workplace in both positive and negative ways: Positive, when they are mobilised as a resource that increases the influence and advantage of individuals on others; and negative, when individuals are discriminated or disadvantaged on the basis of their appearance. Drawing on a Bourdieusian conceptual repertoire, this chapter delves into this duality of appearance and frames appearance both as a resource (a form of carnal capital) and a source of symbolic violence. As appearance is an aspect of an individual's self-identity in the workplace, this chapter explores appearance and intersectionality across gender, ethnicity, class and sexual orientation at work. Appearance is examined as a cross cutting category of diversity as both privilege (carnal capital) and disadvantage (symbolic violence).

Library managers face a variety of questions and concerns related to information technology on a daily basis. These include the relative merits of interpersonal and communication skills compared with technical abilities; the organisational structure that should be utilised in the distribution of computing resources; the policies that need to be created (or enforced) in relation to the personal use of business computers; issues surrounding computer usage problems (such as carpal tunnel syndrome) that pose potential threats to staff productivity; and the library manager’s pursuit of the “cutting edge” of technology. This study uses qualitative survey data to find patterns and themes among librarians in regard to their attitudes toward managing technology and technological change. It includes a selection of categorised survey responses, interpretation of the data by the author, and suggestions for further research.

In view of the importance currently attached to evidence‐based health care, we present a systematic review of publications about the effectiveness of community mental health nursing interventions. Only 11 studies were identified which used an experimental design, focused solely on the nursing intervention, and were conducted in the UK since 1965. Not only is the evidence limited, but it does not examine those areas of work in which most community mental health nurses are involved, and the methodological rigour of the identified studies can be questioned. Other types of research with the potential to inform community mental health nursing practice are suggested. Research into the outcome of community mental health nursing interventions has made disappointing progress over the past decade.

The purpose of this paper is to examine the direct role being played by transformational leadership (TL) dimensions in reinforcing product and service innovation. More particularly, the paper focusses on the role of job satisfaction (JS) as a mediator in this relationship.

A concurrent mixed methods technique was employed. The researcher surveyed 486 participants from three major telecoms companies that operate in Jordan to supply the society with mobile phones and internet services. In addition, 15 team leaders were interviewed for the same purpose.

The results of this paper support the positive direct impact of transformational leaders on both employees’ innovativeness and JS. In addition, JS was found to positively impact product and service innovation. Moreover, the results revealed that JS mediates the relationship between TL and innovation.

Leaders are playing a direct and significant role in reinforcing product and service innovation in an interesting manner, especially through JS. Other styles of leadership, populations, and methods may create new perceptions in further research works.

The findings in this paper indicate that practising superior level of TL behaviours enhances overall JS, which, as a result, reinforces product and service innovation within employees in the Jordanian telecom sector. Superior outputs are achieved through such styles both for the firm as a whole towards innovative products and services, and similarly, for individuals within teams who involve in further innovative team climate.

These outcomes augment understanding of practises in which transformational leaders endorse innovation, and emphasise the values added through endorsing more TL behaviours to yield more innovative outputs by employees.

Modern property investment allocation techniques are typically based on recognised measures of return and risk. Whilst these models work well in theory under stable conditions, they can fail when stable assumptions cease to hold and extreme volatility occurs. This is evident in commercial property markets which can experience extended stable periods followed by large concentrated negative price fluctuations as a result of major unpredictable events. This extreme volatility may not be fully reflected in traditional risk calculations and can lead to ruin. The paper aims to discuss these issues.

This research studies 28 years of quarterly Australian direct commercial property market performance data for normal distribution features and signs of extreme downside risk. For the extreme values, Power Law distribution models were examined as to provide a better probability measure of large negative price fluctuations.

The results show that the normal bell curve distribution underestimated actual extreme values both by frequency and extent, being by at least 30 per cent for the outermost data point. For the statistical outliers beyond 2 SD, a Power Law distribution can overcome many of the shortcomings of the standard deviation approach and therefore better measure the probability of ruin, being extreme downside risk.

In highlighting the challenges to measuring property market performance, analysis of extreme downside risk should be separated from traditional standard deviation risk calculations. In recognising these two different types of risk, extreme downside risk has a magnified domino effect with the tendency of bad news to come in crowds. Big price changes can lead to market crashes and financial ruin which is well beyond the standard deviation risk measure. This needs to be recognised and developed as there is evidence that extreme downside risk determinants are increasing by magnitude, frequency and impact.

Analysis of extreme downside risk should form a key part of the property decision process and be included in the property investment manager’s toolkit. Modelling techniques for estimating measures of tail risk provide challenges and have shown to be beyond traditional risk management practices, being too narrow and constraining a definition. Measuring extreme risk and the likelihood of ruin is the first step in analysing and dealing with risk in both an asset class and portfolio context.