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The study aimed to investigate the impact of customer misbehaviors on airline in-flight customer contact personnel. A theoretical framework was proposed to test the meditating role of role stress and emotional labor in the relationship between consumer misbehaviors and emotional exhaustion.

In all, 336 cabin crew members employed by international airline companies participated in the study. The hypothesized model was tested using structural equation modeling with AMOS 20.0.

The results provide evidence that customer misbehaviors relate positively to employee role stress, emotional labor and emotional exhaustion. Moreover, role stress and emotional labor play important roles in enhancing the impacts of customer misbehaviors and thereby influence employee emotional exhaustion.

The findings potentially impact on employers both within and beyond the airline industry by demonstrating how frontline employees can be provided with support to reduce stress or exhaustion, leading ultimately to increased satisfaction.

This study has provided deeper theoretical insights into customer misbehaviors and their effects on employee role stress, emotional labor and emotional exhaustion.

The purpose of this paper is to answer the question of how brand-specific transformational leadership (TFL) and transactional leadership (TRL) enhance employee-based brand equity (EBBE) by influencing employees’ perceived brand value congruence (EPBVC).

This study employed hierarchical linear modeling and chose moderating variables that are primarily related to the working environment: person–job fit (PJF) and person–group fit (PGF). The sample included managers and employees of the largest domestic bank in Taiwan.

Questionnaires were distributed to banking staff in the service industry. The results imply that both brand-specific TFL and brand-specific TRL require the mediation of PJF and PGF to influence EBBE, which then influences brand equity. Without these mediators, brand-specific TFL and brand-specific TRL have no effects on EBBE.

Compared to the results from other studies, these results imply a unique discovery that both brand-specific TFL and brand-specific TRL require the mediation of PJF and PGF to influence EPBVC, which in turn influences EBBE. Without these mediators, brand-specific TFL and brand-specific TRL do not have any effects.

With the high penetration rate of the Internet and the prevalence of social networking sites (SNSs), the negative emotions caused by stressors on SNS have become an important issue worthy of attention. This study explored the relationship between SNS stressors, negative emotions and prosocial behavior, by employing negative emotions as the mediation role and social support as the moderator.

The samples of this study were Facebook users who have used it constantly in the past six months. An online survey was conducted, from which 547 responses were completed, and 525 were valid, for an effective recovery ratio of 95.98%.

Employing the structural equation model (SEM), the findings show that five paths were supported with a good fit. Negative emotions (anxiety and loneliness) have a moderating effect.

This study contributes to the literature by factors divided by negative emotions of anxiety and loneliness from SNS stressors’ perspectives. In addition, this study provides additional support the moderating effect of social support of anxiety on prosocial behavior.

The purpose of this paper is to examine the complex relationships between common bond attachment, common identity attachment, self-esteem and virtual community citizenship behavior (VCCB). This study identifies two broad categories of VCCB: citizenship behaviors directed toward benefitting other individuals (VCCBI) and citizenship behaviors directed toward benefitting the virtual community (VCCBC).

The authors apply partial least squares structural equation modeling to test the hypotheses, using a sample of 388 valid responses.

The results indicate that common bond attachment and common identity attachment have a significant effect on self-esteem, which, in turn, has a significant effect on VCCBI and VCCBC. The results also indicate that common bond attachment has a significant effect on VCCBI, and that common identity attachment has a significant effect on VCCBC.

This study contributes to a better understanding of VCCBs through common identity and common-bond theory, social identity theory and the stimulus-organism-response framework.

Previous studies have proposed that correctly managing stakeholders with certain attributes can benefit project management; however, robust theoretical elaborations and empirical investigations of this topic have been lacking. The purpose of this study is to empirically test the effects of two stakeholder attributes – contractor-perceived contractor salience and contractor project position – on the criticality of five typical contractor-related risks: risk of (1) injuries and accidents, (2) quality defects, (3) work delays, (4) cost overruns and (5) breaches of contract.

Questionnaire data were collected from 118 Chinese contractor managers. Regression models were run in Mplus 7.11 to test the hypotheses.

The data show that higher contractor-perceived contractor salience and a more supportive contractor project position were both related to lower criticality of contractor-related risks, including risk of (1) injuries and accidents, (2) quality defects, (3) work delays, (4) cost overruns and (5) breaches of contract. Contractor salience also mediated the negative relationship between a supportive contractor project position and the criticality of contractor-related risks.

The authors’ research design is cross-sectional and thus cannot establish causation in the relationships among the studied variables. The single item measure of contractor project position was used for the first time in the present study; thus, its reliability and validity still await more empirical examinations.

The findings advance the understanding of the value of stakeholder management in projects by specifying that prioritizing stakeholders' claims and securing their support for the project reduce the criticality of stakeholder-related risks. By providing empirical evidence from the construction context, the findings also add to knowledge on the instrumental power of stakeholder management in enhancing project risk management performance.

The purpose of this study is to reveal the role of individual–social–technology fit in online social network (OSN) value development. The social software features (e.g. communication and interaction), social features (e.g. privacy and trust) and individual features (e.g. sense of belonging and self-disclosure) are considered fitting forms to describe the OSN value. Implications and suggestions are addressed.

The literature review on social software, the social and individual characteristics and the research gap with respect to OSN value is presented. The research arguments are then hypothesized, and research model used to describe the proposed role is examined empirically. The research targeted mobile phone users as the subjects, and the extent of the activities of these users on OSN for both work and studies. A salient investigation explores the moderation effect of gender. The research results are obtained, and the findings are revealed on the basis of 468 social software users.

The significant effect of individual–social–technology fit on OSN value development is presented through the satisfaction of both participation and sharing information, and knowledge about this fit is verified. The interplay of social software, social and individual features contributes significantly to individual–social–technology fit development, implying that OSN value development is not a single issue. OSN value development should be considered concurrently with technological, personal and social issues.

The empirical study confirms that fitness analysis produces a systematic outcome, in which all elements (e.g. social, technology and individual) are required to cooperate with one another to maximize the OSN value. An individual adopts online channels to communicate with others; thus, the benefits may be a multidimensional issue instead of only a single information service issue. They also consider building an equal social relationship to be important, as it enables diverse propositions, maintains acceptable privacy and behaves on faith to enhance the fit of technology features and individual features to value development. The subjects also likely accepted the fact that emotion generation is important for the advantage of fit of technology features and social features, thereby likely benefitting OSN value development.

The OSN does not only add new values to the society but also brings new effects on social development, especially in terms of social cognition from virtual community formation, development and creation. Although existing studies in the literature present the important aspects and antecedents linked significantly to OSN value development, these studies also insufficiently discuss the effect of fit of these facets on OSN value development. This exploratory study mainly aims to propose and examine the individual–social–technology fit model through an empirical investigation. The main argument of the study is that when a positive and healthy virtual society is developed through social software, the individual and social characteristics, as well as the social software features, should be defined with a suitable fit to promote the social networking value.

This study examines how project uncertainties (environmental uncertainty and participant uncertainty) affect guanxi and contractual governance and assesses the mediating role of guanxi governance between project uncertainty and contractual governance.

Data were collected in two stages from Chinese contractors. First, in-depth interviews were conducted with nine construction engineering project practitioners in different contracts as a pilot for questionnaire designing. Second, a cross-sectional questionnaire survey was conducted with professionals and practitioners of construction enterprises to collect primary data. Partial least squares structural equation modeling (PLS-SEM) was used to test seven hypotheses based on data collected from 198 respondents.

Project environmental uncertainty promotes the use of guanxi governance, while project participant uncertainty hinders it; the relationship between both types of uncertainty and contractual governance is the same as with guanxi governance. Furthermore, guanxi governance promotes contractual governance and partially mediates project environmental uncertainty and contractual governance and a complete mediating role between project participant uncertainty and contractual governance.

As the interviewed samples are mainly from China, the study should be replicated using large representative samples from East Asian countries, such as Japan and South Korea, to gain a more comprehensive understanding of the influence of guanxi governance. Further, while the internal consistency reliability and convergent validity of the questionnaire data in this study align with the standards, a larger sample size would improve the reliability and validity of the research results and better represent the overall work situation of contractors, owners and public policymakers.

The results provide insights into project governance research and have implications for construction practitioners in deploying governance-related resources.

The theoretical findings serve as a foundation for further research into understanding sulfide-based solid-state electrolytes, ultimately advancing the progress of all-solid-state batteries.

The electronic properties of Li₇P₃S₁₁ are thoroughly explored through first-principles calculations.

This investigation encompasses the intricate atom-dominated valence and conduction bands, spatial charge density distribution and the breakdown of atom and orbital contributions to van Hove singularities. Additionally, the compound’s wide and discrete energy spectra reflect the substantial variations in bond lengths and its highly anisotropic geometric structure. The complex and nonuniform chemical environment indicates the presence of intricate hopping integrals.

This study provides valuable insights into the critical multiorbital hybridizations occurring in the Li-S and P-S chemical bonds. To validate the theoretical predictions, experimental techniques can be employed. By combining theoretical predictions with experimental data, a comprehensive understanding of the geometric and electronic characteristics of Li₇P₃S₁₁ can be achieved.