Search results

The paper is a research summary of the comparative study, based at the results of the ‘Horwath Hotel Industry Survey’. The study positions the Croatian hotel sector with regard to the hotel industries of competitive countries. The results of the market performance analysis and operative effectiveness show the Croatian hotel sector to be inferior to the respective hotel industries of the analysed countries judging by all the key indicators. Without an activity taking place simultaneously on the national, destination and corporate levels, it will not be possible to achieve any significant market breakthrough or positive shifts in the efficiency of the Croatian hotel industry with regard to its competitors.

Focuses on the estimation of the contribution of the hotel industry to Hong Kong’s gross domestic product (GDP) and an analysis of the factors influencing the hotel industry’s recent and likely future contribution to the GDP. The investigation also covers a method of speeding up the calculation of the hotel industry’s contribution to GDP. It has been found that the hotel industry constituted about 1 per cent of the GDP, and the value added per capita in the hotel industry’s work force was close to the overall average. The research further estimates that the cumulative loss in the hotel industry’s GDP due to the recent Asian financial crisis and the 1997 handover issue has reached HK$28.8 billion. The adjusted short‐term forecast predicts that the value added contributed by the local hotel industry will be approximately HK$54,361 million by the year 2000.

The purpose of this paper is to be limited to provide an overall economic structure linked with a particular hospitality industry by identifying the economic structure of relations between the two hotel industries and other industries within a particular state in the USA.

The analyses of output, labor income and employment multipliers from the input–output system were performed using the IMPLAN 3.0 software. The study attempted to compare the hotel/motel industry (industry code 411) and the accommodations industry (industry code 412) with the top ten industries and averages of each set of multipliers to estimate the relative importance and contribution of the two hotel industries to the economy of Texas. After this comparison, the aggregated input–output tables and multipliers were prepared to determine the economic inter-relationship between the two combined hotel industries (industry code 411 plus industry code 412) and the non-hotel industries, using the criteria of the NAICS (North American Industry Classification System).

The three findings of this study are summarized as follows. First, the two hotel industries impacted the state economy due to a high induced effect from output and a considerable direct, indirect and induced effect from labor income and employment, despite their relatively lower multipliers and the economic downturn in the state. Second, the hotel-related industry had a strong inter-dependent relationship with the finance and insurance-related industries. Finally, while the hotel industry generated more labor income and employment than did the other accommodations industry, it is interesting that the other accommodations industry created more output than did the hotel industry.

Other than limitations pertaining to assumptions of input-output model, an input-output analysis alone cannot become the best analytical method for decision-making. The study was a cross-sectional study with 2009 data and did not incorporate a time-series flow of the state economic structure over several decades. A study of the inter-relationship among varied states bordering the state could be worthwhile to identify the flow of inputs and outputs.

Despite a considerable number of research in measuring the economic impacts, this paper was of great significance, in that the economic impact of the hotel industry that has never been performed in a particular state of the USA was analyzed. Additionally, these quantified economic data and results should be helpful to future plans and policies associated with the hotel industry.

This paper aims to employ data envelopment analysis (DEA) models to evaluate the efficiency level and the change of efficiency of the hotel industry in major Chinese cities from 2001 to 2011. The study also aims to investigate the determinants of this efficiency.

The DEA models were used to calibrate the scores of technical efficiency, pure technical efficiency and scale efficiency in each city, and the Malmquist productivity index was introduced to trace the efficiency change. Furthermore, the panel Tobit and linear regression models were applied to look into various factors contributing to efficiency scores.

The inefficiency of the hotel industry generally comes from the pure technical inefficiency. Moreover, the efficiency of the hotel industry has been considerably improved over the research period due to the change in technical efficiency. In addition, it was found that political hierarchy, degree of openness and level of tourism dependence help explain the cross-city differences in efficiency scores, whereas ownership structure dominantly contributes to the improvement of efficiency over time.

The benchmark analysis of efficiency is of great importance to cities with an unproductive hotel industry, as it helps them make critical adjustments towards the efficiency frontier.

This study represents one of the first studies to rigorously and systematically investigate the efficiency and efficiency change of the hotel industry in major Chinese cities and identify the possible factors explaining the efficiency score.

This paper aims to understand why women in Sri Lanka are reluctant to work in the hotel industry.

This study used a qualitative approach to gather in-depth information from existing women employees and prospective women employees and thematic analysis used as an analytical strategy.

This research identified a particular woman's career choice in the hotel industry is the outcome of a series of complex challenges and opinions. Second, these challenges include individual, societal and organisational factors and revealed how those factors affect women's career choice either reluctant voluntarily or by force or by their preference. Finally, parental influence is also a challenge that has supportive (prefer to work) or hindering (reluctant to work) effects on their children's career.

As the sample size is small, extensive research is warranted.

This research suggested two practical implications: should create a women-friendly environment at the hotel industry and educate women that they have many opportunities to explore their careers in the hotel industry.

This study has provided new research avenues and this would be the first known qualitative review directly focused on existing and potential women employees in the hotel industry.

This study aims to address the adoption issues of green and sustainable practices in the hotel industry. The study identifies critical performance indicators (CPIs) and utilizes Hotel Carbon Management Initiative (HCMI) framework to prioritize CPIs for achieving a robust adoption framework for green and sustainable practices.

The hotel industry is driven by changing ecological degradation, and it is necessary to achieve feasible development goals. This research article formulates the CPIs derived from HCMI and decision-making model is created using the Analytic Hierarchy Process (AHP).

In this research, CPIs of HCMI are considered and aim to formulate five major CPIs of HCMI, namely air pollution, energy efficiency, water conservation, noise pollution and waste management. The study identifies the need for better control and sustainable growth in the Indian hotel industry with minimum carbon emissions coupled with the green approach adoption.

The CPIs work on minimization of risks and maximizing optimality of return on investment. The development of the hotel industry will be improved and immensely welcomed by capping the carbon emission with the green initiatives. This research is limited as urban hotels are surveyed in this study.

This work makes a valid argument to establish HCMI as a model initiative for environment quality improvement and further extension of other activities in the hospitality sector and scale-up sustainable practices for future-ready circular economies.

This paper aims to define relevant forms of co-creation activities and customer engagement in value co-creation geared toward increasing customer satisfaction and loyalty in the Russian hotel industry.

Secondary data analysis of hotels’ websites, annual reports and published interviews was conducted to investigate how hotels co-create the experience environment. Also, content analysis of tourist comments in social media was conducted to assess the relationship between customer engagement in value co-creation and customer satisfaction. The sample for this study includes hotels located in Moscow using customer experience as a source of value creation.

Based on the analysis of best practice of customer engagement in value co-creation in the hotel industry, a classification of co-creation activity forms was developed. Five forms of co-creation activities have been identified: feedback, co-production, firm-driven service innovation, customer-driven customization and co-creation. Applied data also provide insights on the development of the hotel industry in Moscow. The majority of hotels engaging customers in value co-creation in Moscow are international. Hotels more often use customization, service innovation and especially co-production than co-creation, as co-creation is a new market strategy for the Russian market. The high-price-segment hotels more often use customization, whereas hostels usually implement value co-creation with clients. It can be explained by the difference between the target audience and the resources available. This study helps to understand whether forms of customer engagement in value co-creation in the Russian hotel industry match international experience and findings of theoretical studies.

The sample group represents only hotels in Moscow, and the study utilizes only qualitative techniques. An increase in both the sample size and geographical diversity and a study using both qualitative and quantitative techniques may generate more insights relating to customer engagement in value co-creation in Russian hotels.

This is an insightful comparative study of customer engagement in value co-creation practices of hotels with different attributes, and the study identifies new opportunities to engage customers in value co-creation in the hotel industry.

Promoting interns’ organizational socialization has become an urgent concern for the hotel industry. Building on career construction theory, this study aims to use a time-lagged design to investigate the interrelationships among perceived organizational support (POS), psychological capital and organizational socialization and their consequent effects on interns’ intention to stay in the hotel industry.

Panel data were obtained in three waves from hotel interns from 21 upscale hotels located in 13 cities in China with a time lag of 10 weeks (N = 369). The structural equation modeling was used for data analysis.

POS has a significantly positive effect on interns' psychological capital. Additionally, both POS and psychological capital contribute to the intention to stay in the hotel industry through the mediation of organizational socialization.

Hotels should communicate with interns more explicitly, provide assistance programs to alleviate uncertainty and reward interns on their excellent service performance to improve POS. Moreover, setting up psychological capital programs and empowering interns to be involved in task development is beneficial for enhancing psychological capital. Hotels should also consider mentoring as a socialization approach. Further, career planning and counseling programs should be provided for interns’ long-term hospitality career development.

A time-lagged research method is adopted to provide a new approach to improve interns’ intention to stay in the hotel industry from the interactionist perspective. This study enriches research about psychological capital, POS and organizational socialization.

Assesses the perceptions of service quality in China’s hotel industry, from the perspective of both international tourists and hotel managers. A questionnaire was used to survey a sample of 90 hotel managers and 270 international tourists who visited China and stayed at hotels in Beijing, Shanghai, and Guangzhou. A descriptive statistics analysis was used (paired t‐test and independent t‐test) to evaluate the service quality of China’s hotel industry from both the tourists’ and the managers’ perspectives, and to investigate the four gaps: between tourists’ expectations and their actual perceptions; between managers’ perceptions of tourists’ expectations and the actual expectations of tourists; between managers’ perceptions of a hotel’s service delivery and tourists’ actual perceptions of the service; and between managers’ perceptions of tourists’ expectations and managers’ perceptions of their hotel’s service delivery. The results showed that tourists’ perceptions of service quality provided in the hotel industry in China were consistently lower than their expectations and that managers overestimated the service delivery, compared to tourists’ perceptions of actual service quality, in the hotel industry in China. From the result of gap analysis, it might be concluded that Delivery Gap and Internal Evaluation Gap were the main reasons contributing to the service quality shortfalls in the hotel industry in China.

Consistent with the dynamic capabilities view tenets, this paper aims to conceptualize a theoretical framework of service innovation in the hotel industry.

This study uses a qualitative method with a content analysis approach. The data were collected using a snowball sampling method and semi-structured interviews with 14 experts in Tehran's hotel industry.

The findings demonstrate that the most significant factors are using the new technology, keeping up with it, training human labor, being up-to-date and adopting new infrastructures. Results also reveal that improper management and lack of knowledge are the most critical factors behind service innovation failure in the hotel industry. Regarding the infrastructures needed to develop service innovation in the hotel industry, the results show that adopting the newest technology in diverse aspects, human infrastructure, the capital and appropriate space and place are the key factors.

This paper contributes to the literature by linking the service innovation perspective to the dynamic capabilities view. It explains how hotels can enhance service innovation to gain a competitive advantage. Therefore, both academicians and hoteliers can develop action plans by selecting and managing the service innovation process.