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As the current volunteer work force ages, hospitals are faced with the challenge of evolving their student volunteers into active adult volunteers. Engaged student volunteers may be nurtured by the hospital to become future employees, links to the community or potential donors. Currently, retention rates among student volunteers indicate that once the majority of students begin post secondary education, they discontinue their association with the hospital. Using a scientific marketing research approach, this paper addresses three questions aimed at producing a model to increase long‐term retention among student volunteers. Why do seemingly committed volunteers discontinue their association with the hospital? How does the hospital develop a system that allows and encourages students to maintain contact with the hospital? How can a hospital integrate a virtual volunteering model into its traditional volunteering model? The conclusions lead the reader to reassess the way they view student volunteers and strongly encourage the reader to view the students not just as volunteers, but also as long‐term potential active members of the hospital community.

Finland represents one of the Nordic welfare states where the role of the public sector as the organiser and provider of health and social care is strong. However, the amount of voluntary work in social and health care services is surprisingly big. The strongest advocates for keeping the volunteers outside are hospitals and health centres while at the same time they are suffering from shortages of staff and staff is reporting lack of time to provide needed care for their patients. The purpose of this paper is to report the results of a study of the attitudes of professionals towards voluntary work in hospitals.

The paper is based on an exploratory study done in three hospitals, two from an urban area and one in a rural area. The interviewees represent nursing and care staff (n=21). The main questions were how staff members see options, constraints and drawbacks of volunteering regarding professional roles, work division, coordination and management.

Attitudes of staff varied from positive to conditional. The approaches towards voluntary work varied from holistic to task-centred or patient-centred and were linked with organisational approach, professional approach or considerations of patients’ well-being. Critical views were expressed related to managerial issues, patients’ safety and quality of care. Increasing the amount of voluntary work done in hospitals would require a considered strategy and a specifically designed process for coordination, management and rules on the division of labour.

The research raised themes for further quantitative studies to elaborate the findings on the similarities and differences of the opinions of different staff categories and to be able to develop further the heuristic model of volunteer management triangle suggested in the paper.

The study raises questions of the need and promotion of volunteers in general and especially in health care services. It also raises critical views related to voluntary work in hospitals.

The study is a new initiative to discuss voluntary work and how to manage volunteers in hospitals. It provides valuable knowledge for practitioners in health care involved in volunteer management and coordination.

The purpose of this paper is to explore the links between various characteristics of hospital administration and the utilization of classes of volunteer resource management (VRM) practices.

This paper uses original data collected via surveys of volunteer directors in 122 hospitals in five Northeastern and Southern US states.

Structural equation modeling results suggest that number of paid volunteer management staff, scope of responsibility of the primary volunteer administrator, and hospital size are positively associated with increased usage of certain VRM practices.

First, the authors begin the exploration of VRM antecedents, and encourage others to continue this line of inquiry; and second, the authors assess dimensionality of practices, allowing future researchers to consider whether specific dimensions have a differential impact on key individual and organizational outcomes.

Based on the findings of a relationship between administrative characteristics and the on-the-ground execution of VRM practice, a baseline audit comparing current practices to those VRM practices presented here might be useful in determining what next steps may be taken to focus investments in VRM that can ultimately drive practice utilization.

The exploration of the dimensionality of volunteer management adds a novel perspective to both the academic study, and practice, of volunteer management. To the authors’ knowledge, this is the first empirical categorization of VRM practices.

Resource constraints in the Canadian publicly funded healthcare system have created a need for more volunteer leaders to effectively manage other volunteers. Self-concept theory has been conceptualized and applied within a volunteer context, and the views of healthcare stakeholders, such as volunteers, volunteer leaders, and supervisors, triangulated to form an understanding of the attitudes and behaviors of volunteer leaders. We propose that leaders are differentiated from others by how they view their roles in the organization and their ability to make a difference in these roles. This interpretation can be informed by self-concept theory because each individual's notion of self-concept influences how employees see themselves, how they react to experiences, and how they allow these experiences to shape their motivation. A small case study profiles a volunteer leader self-concept that includes a proactive, learning-oriented attitude, capitalizing on significant prior work experience to fulfill a sense of obligation to the institution and its patients, and demands a high level of respect from paid employees.

The purpose of the present paper is to investigate Algerian medical students' intention to participate in volunteer work during the coronavirus disease 2019 (COVID-19) pandemic.

The authors adopted an extended theory of planned behavior (TPB) framework by integrating the constructs of personal moral norms and perceived risk of COVID-19 and followed a self-administered questionnaire survey to collect data among a convenience sample of medical students (n = 267) in five Algerian universities. The data obtained were analyzed through a hierarchical multiple regression process in which three models were considered.

Findings of this study show that attitude toward volunteering, perceived behavior control (PBC), personal moral norm and subjective norm significantly and positively predicted medical students' intention to engage in volunteer work during the COVID-19 pandemic. However, students' perceived risk of COVID-19 significantly and negatively predicted students' intention to participate in volunteer activities. Moreover, the authors' analyses showed that the extended TPB model explained 75.1% of the variance of intention.

The findings of this study have implications for understanding medical students' volunteer behavior during health crises. Some implications are provided for the crisis and emergency managers of hospitals and policymakers to attract and recruit enough medical students' volunteers for future waves of COVID-19 or other similar health crises.

This is the first paper from Algeria and one of the few from Africa that identifies predictors of intentions to participate in volunteer activities among medical students.

The purpose of this paper is to explore the past events where communication challenges have occurred during a disaster, and events in which amateur radio had played a vital role in creating reliable communication links during the disaster response. Furthermore, this paper identifies the modern technology available with amateur radio operators that can be used to create reliable communication networks in order to meet the high demand of disaster communication.

In this paper the author has conducted an integrative literature review, while analyzing case studies of disasters where communication challenges have occurred and the amateur radio has provided communication support during a disaster response.

In today’s world there is a heavy reliance on centralized communications infrastructure such as cell towers, which are very likely to fail during a disaster. Failure or overload of such infrastructure will cause disruptions in communications and make the disaster response inefficient. Amateur radio does not rely on centralized communications infrastructure, and has the ability to be used to meet the demand during many disaster situations. Thus, it is very important for emergency professionals to understand the value of including amateur radio operators in emergency operations plans.

Research is qualitative in nature, with an aim to write a short paper introducing the issues of Disaster Communications.

This paper is intended to provide an insight about the importance of reliable communications during a disaster. Communication interruptions can create a lot of problems and cause inadequate coordination between response agencies. In order to mitigate such challenges it is crucial to study the vital role of amateur radio in supporting the communications when all other mediums of communication fail.

Home from Hospital schemes run in the UK by the British Red Cross meet and match intermediate care policy's objectives. A review of 17 schemes undertaken in 1996 is compared with a review of 55 schemes operating in 2003. It suggests that such schemes are addressing needs and have the potential to develop work in prevention of hospital admission and to improve health generally.

The purpose of this study is to examine how employee competences can be developed through corporate volunteering (CV). Specifically, this study focuses on diversity of volunteering studies categorized according to the type of beneficiaries and intensity of volunteer contact with them. The study examines how the beneficiary-employee relation influences the development of employee competences in CV projects.

In this qualitative empirical study, interview data collected in Poland about the perceived effects of CV projects on employee competences was used.

The findings suggest that to understand the competences generated in CV, attention needs to be paid to the nature of the volunteering study itself. The study proposes four different logics of competence development in CV, based on the type of the beneficiary and contact with them.

The study builds on managers’ perceptions of competence development. For a holistic understanding, future research should include employees’ perceptions of the process. Also, more research is needed regarding national and organizational settings as factors in competence development through CV.

The study suggests how companies could best engage in volunteering programs and improve existing ones to make them more beneficial for all parties involved.

The findings build the better business case for CV and other corporate social responsibility (CSR) initiatives, i.e. they deliver rationales for business engagement in this regard.

The study contributes to the conceptual understanding of CSR activities by presenting four logics of competence development in CV.

The purpose of this paper is to complement and test prescriptive volunteer management proposals by examining how volunteers are actually managed and exploring factors other than prescribed best practice to assess volunteer management effectiveness.

The authors use qualitative methods to study five Portuguese non-profit organisations, selected for having active volunteer programmes while presenting diverse sizes, organisation styles and levels of reliance upon volunteers. Interviews were conducted between February and August 2011 with board representatives, volunteer managers and volunteers.

This paper assesses volunteer management practices in these organisations, and further identifies a number of interrelated dimensions affecting volunteer programme success, namely: centrality, formalisation, professional support, sustainability and a minimum set of practices. It also uncovers weakness points that inhibit further development, including lack of a strategic approach and limited capacity to diversify sources of financing.

This is an exploratory study, with a limited number of cases and interviews.

This study may help volunteer managers focus their attention in aspects other than prescribed management practice. Although a minimum set of identified practices are vital, the dimensions it uncovers have a pivotal role in the success of volunteer programmes.

This set of intertwined dimensions has not been specifically addressed in the literature. They go beyond the more conventionally prescribed volunteer management practices, and provide a promising framework for analysing the effectiveness and sustainability of volunteer management.