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Book part
Publication date: 6 October 2014

Helen Peterson

The intent of this chapter is to discuss women managers as change agents in higher education. It focuses women’s increased access to senior academic management positions…

Abstract

Purpose

The intent of this chapter is to discuss women managers as change agents in higher education. It focuses women’s increased access to senior academic management positions in Swedish higher education and investigates to what extent this increase is accompanied by changes to a masculine management norm.

Methodology/approach

The chapter draws on a study that involved qualitative interviews with 22 women in senior management positions in 10 Swedish higher education institutions.

Findings

The analysis highlights how women managers become agents of change by challenging a masculine management norm in a work setting where men have dominated management positions. The women challenged the masculine management norm by their mere presence as women but also by adopting a different management style. It also illustrates the multiple aspects of women’s potential to take on the role as change agent.

Social implications

The results could benefit the development of gender equality strategies and the making of structural changes in organizations dominated by a masculine managerial norm.

Originality/value of the chapter

The study is based on unique empirical material. The interviewees are women pioneers in the Swedish Higher Education Sector, contributing to the demographic feminization of senior academic management positions and the organizational restructuring.

Details

Gender Transformation in the Academy
Type: Book
ISBN: 978-1-78441-070-4

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Article
Publication date: 9 March 2015

Myroslava Hladchenko

The purpose of this paper is to focus on the comparative analysis of the Balanced Scorecards of four higher education institutions and aims to define the general framework…

Abstract

Purpose

The purpose of this paper is to focus on the comparative analysis of the Balanced Scorecards of four higher education institutions and aims to define the general framework of the Balanced Scorecard for the higher education institution which concerns: the structure and elements of the Balanced Scorecard; development of the Balanced Scorecards on the different levels of the management system of the higher education institution; definition of the main functions of the Balanced Scorecard which it performs in the process of the strategic management of the German higher education institutions. Balanced Scorecard is analyzed as a strategic management system that translates a higher education institution’s strategy into a comprehensive set of performance measures that provides a framework for a strategic measurement and management system.

Design/methodology/approach

The comparative content analysis of the Balanced Scorecards of one Austrian and three German higher education institutions – Johanes Gutenberg University Mainz, Münster University of Applied Sciences (Fachhochschule Münster), Cologne University of Applied Sciences (Fachhochschule Köln), Montan University Leoben.

Findings

Using a comparative analysis of the Balanced Scorecards of four higher education institutions this paper argues that Balanced Scorecard provides a systemic view of the strategy of a higher education institution. It ensures a full complex framework for implementation and controlling of the strategy and sets a basis for further learning in the process of the strategic management of the higher education institution according to the scheme “plan-do-check-act”.

Research limitations/implications

This paper provides a basis for the substantial further work on the development of the general framework of the Balanced Scorecard for the higher education institution.

Practical implications

The framework presented in this paper can be used as the basis for the development of general framework of the Balanced Scorecard of the higher education institution.

Social implications

The framework presented in this paper can be used as the basis for the development of general framework of the Balanced Scorecard of the higher education institution.

Originality/value

This paper indicates the particularities of the structure and elements of the Balanced Scorecard, its development in the different levels of the management system of the higher education institution.

Details

International Journal of Educational Management, vol. 29 no. 2
Type: Research Article
ISSN: 0951-354X

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Book part
Publication date: 9 November 2020

Malcolm Tight

This chapter offers a systematic review of research into quality assurance and quality management in higher education. It begins by considering quality as theory and…

Abstract

This chapter offers a systematic review of research into quality assurance and quality management in higher education. It begins by considering quality as theory and discusses the methodology applied. The origin and meaning of the terms quality assurance and quality management, as they are used in higher education, and their application and practice, are then discussed. The issues and critiques that have been raised concerning quality assurance and management are identified, before some conclusions are reached.

Details

Theory and Method in Higher Education Research
Type: Book
ISBN: 978-1-80043-321-2

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Article
Publication date: 1 June 2003

G. Srikanthan and John Dalrymple

Suggests the quality in higher education (HE) debate is currently narrowly focussed, essentially around adapting industrial quality systems. Traditionally, the notion of…

Abstract

Suggests the quality in higher education (HE) debate is currently narrowly focussed, essentially around adapting industrial quality systems. Traditionally, the notion of academic freedom was seen as the requirement of excellence in education. In more recent times (pre 1990) measures of quality control were imposed on HE, but their adoption was superficial compared to industry. The post 1990 period saw the need for a considerable increase in the quality systems activity in HE, in view of the dynamism in the sector. The adoption of quality management (QM) was preferred, because of its extensive practice in industry. Presently, its practice in HE is deteriorating into managerialism in institutions, because of lack of development of a shared vision and lack of a match between QM techniques and educational processes. Proposes a new approach to quality systems in HE. QM can still be the broad management methodology but should be adapted to educational processes and be made to preserve the traditional values of academic freedom and collegial modes of operation.

Details

International Journal of Educational Management, vol. 17 no. 3
Type: Research Article
ISSN: 0951-354X

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Article
Publication date: 1 December 2006

Masood Abdulla Badri, Hassan Selim, Khaled Alshare, Elizabeth E. Grandon, Hassan Younis and Mohammed Abdulla

The purpose of this paper is to empirically test the causal relationships in the Malcolm Baldrige National Quality Award (MBNQA) Education Performance Excellence Criteria.

Abstract

Purpose

The purpose of this paper is to empirically test the causal relationships in the Malcolm Baldrige National Quality Award (MBNQA) Education Performance Excellence Criteria.

Design/methodology/approach

Using a sample of 220 respondents from 15 United Arab Emirates (UAE) universities and colleges, results of regression analysis and confirmatory structural equation modeling show that all of the hypothesized causal relationships in the Baldrige model are statistically significant.

Findings

A comprehensive “measurement model” grounded in the Baldrige Performance Excellence in Education Criteria for the 33 items of measurement is developed, tested, and found to be valid and reliable. Leadership is identified as a driver for all components in the Baldrige System, including measurement, analysis and knowledge management, strategic planning, faculty and staff focus and process management. All Baldrige components (categories) are significantly linked with organizational outcomes as represented by the two categories of organizational performance results and student, stakeholder and market focus. The paper also tests the statistical fit of the only Baldrige model dealing with higher education, which was published in 1998 by Winn and Cameron.

Research limitations/implications

The data obtained are based on a sample of UAE higher education institutions. Studies in other countries should be conducted using the developed model to ensure the reliability of the results obtained.

Practical implications

A greater understanding of the linkages between the elements making‐up the MBNQA Education Performance Excellence Criteria model, facilitating the guiding role that the award models play in the implementation of quality management in higher education.

Originality/value

For the first time, an instrument of the MBNQA Education Performance Excellence Criteria is developed and tested. A new in‐depth and holistic perspective for examining the relationships and linkages in the MBNQA Education Performance Excellence Criteria model is provided.

Details

International Journal of Quality & Reliability Management, vol. 23 no. 9
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 9 April 2018

Sumardi Fernandes and Adji Achmad Rinaldo Adji Achmad Rinaldo

The purpose of this paper is to analyze the relationship between management process alignment, service quality, organizational commitment and high educational performance.

Abstract

Purpose

The purpose of this paper is to analyze the relationship between management process alignment, service quality, organizational commitment and high educational performance.

Design/methodology/approach

The population of this study was all higher education institutions which provide undergraduate program and operate in Makassar. This study included a total sample of 312 respondents.

Findings

There is significant effects of mediation variables of service quality (M1) and organizational commitment (M2) on the relationship between management process alignment (X) and high educational performance (Y) in Makassar, Indonesia.

Research limitations/implications

For this study, cross-sectional data are used considering only one point of time due to which it is harder to see developments. There is a diversity of the characteristics of respondents, especially in terms of age, education, and status, so there is a possibility of a different perception of the content of the questionnaire that affected the selected answer.

Originality/value

This study considered the significant effects of mediation variables of service quality (M1) and organizational commitment on the relationship between management process alignment (X) and high educational performance. Previously, no research has been undertaken to examine the relationship between the location of the study and higher education institutions in the context of Makassar, Indonesia.

Details

Journal of Organizational Change Management, vol. 31 no. 2
Type: Research Article
ISSN: 0953-4814

Keywords

Abstract

Details

Lean Six Sigma in Higher Education
Type: Book
ISBN: 978-1-78769-929-8

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Book part
Publication date: 21 August 2017

Bruno Broucker, Kurt De Wit and Jef C. Verhoeven

This chapter discusses the implications of New Public Management (NPM) and of alternative theories on the higher education sector. Three clusters of alternative concepts…

Abstract

This chapter discusses the implications of New Public Management (NPM) and of alternative theories on the higher education sector. Three clusters of alternative concepts and theories are identified, positioned in relation to NPM, and discussed. The chapter concludes that the different theoretical approaches: (1) cannot always be distinguished easily, (2) entail a risk of normativity due to the position of higher education in society, and (3) demonstrate that higher education policy and research are in need of a multi-theoretical approach that is able to put higher education back into its social, political, and economic context. By formulating research questions on the role of higher education and on the impact of former reforms, it is suggested that policy and research look further than the current concepts and theoretical approaches to build a new agenda for future.

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Article
Publication date: 3 April 2007

Gitachari Srikanthan and John F. Dalrymple

This paper aims to develop an overarching basis to consider issues of quality in higher education.

Abstract

Purpose

This paper aims to develop an overarching basis to consider issues of quality in higher education.

Design/methodology/approach

An attempt is made to synthesise different approaches to management in higher education.

Findings

The article concludes that it is possible to synthesise a model, based on existing literature, to uniquely address higher education.

Research limitations/implications

The model developed is a conceptual one as emphasised by the title.

Originality/value

Provides a thought framework for addressing the quality issues in higher education.

Details

International Journal of Educational Management, vol. 21 no. 3
Type: Research Article
ISSN: 0951-354X

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Article
Publication date: 1 March 2004

Steve O. Michael

Focuses on Moldavia, and its task of nation building – a task that depends, in part, on the effectiveness of the nation's educational system– following the demise of the…

Abstract

Focuses on Moldavia, and its task of nation building – a task that depends, in part, on the effectiveness of the nation's educational system– following the demise of the Soviet Union. Provides a brief discussion of the growing importance of higher education, examines the evolution of higher education and management responses to the changing environment, and identifies current management practices in higher education. Concludes with a set of universal principles or characteristics of effective higher education and with an injunction to countries in transition and developing countries to reorient their educational policies in light of these principles.

Details

International Journal of Educational Management, vol. 18 no. 2
Type: Research Article
ISSN: 0951-354X

Keywords

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