Search results

1 – 10 of 10
Article
Publication date: 1 February 2000

Daniel F. Twomey, Rosemarie Feuerbach Twomey and Hesan Quazi

This exploratory research examines environmental, institutional, and behavioral factors that affect interorganizational knowledge development and transfer between United…

Abstract

This exploratory research examines environmental, institutional, and behavioral factors that affect interorganizational knowledge development and transfer between United Kingdom business schools and business. Three theoretical bases—transaction cost economics, extension of transaction cost economics, and power properties—are integrated in order to understand and identify the antecedents and dynamics of the interorganizational interface. Results support the hypothesis that interface collaboration and face‐to‐face communications are important mediators of academic‐business outcomes—learning business practices and cooperative research.

Details

The International Journal of Organizational Analysis, vol. 8 no. 2
Type: Research Article
ISSN: 1055-3185

Article
Publication date: 22 April 1994

Hesan A. Quazi, Arthur L. Dolinsky and Daniel F. Twomey

This study demonstrates the value of employing a TQM perspective in institutions of higher education. Using data collected from a Mid‐Atlantic…

Abstract

This study demonstrates the value of employing a TQM perspective in institutions of higher education. Using data collected from a Mid‐Atlantic university,Importance‐Performance Analysis and Intra‐Organizational Impact Analysis are introduced. An integration of the results of the two analyses identifies those areas within the university where cooperative arrangements are necessary to achieve improved performance and customer satisfaction.

Article
Publication date: 1 June 2004

Hesan A. Quazi and Ronald L. Jacobs

The push for ISO 9000 certification in Singapore can be viewed as a positive step towards enhancing training and development activities in the certified companies. This…

4271

Abstract

The push for ISO 9000 certification in Singapore can be viewed as a positive step towards enhancing training and development activities in the certified companies. This exploratory study examined the nature and extent of impact of ISO 9001 certification on training and development activities of organizations operating in Singapore. A survey approach was adopted. The respondents were asked to indicate the nature and extent of human resource development (HRD) activities three years before and three years after ISO certification. They were also asked to indicate whether the changes, if any, were due to the certification only or other reasons. The findings indicated improvements in training needs analysis, training design, training delivery, training evaluation and HRD activities in the sample organizations. The small sample size has constrained the authors’ ability to generalize the findings. Researchers interested in the topic may like to request a copy of the survey instrument that was used in this study and carry out similar studies in other ISO member countries to validate (or disprove) the findings of this study.

Details

International Journal of Quality & Reliability Management, vol. 21 no. 5
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 1 January 2005

Yeo Soo Wee and Hesan A. Quazi

The literature reveals that various authors have indicated various sets of requirements for corporate environmental management but no study has yet identified and…

3940

Abstract

Purpose

The literature reveals that various authors have indicated various sets of requirements for corporate environmental management but no study has yet identified and statistically established the reliability and validity of a set of critical factors. It aims to develop and validate a set of critical factors of environmental management that could be used by the managers in assessing and improving their own environmental management practices.

Design/methodology/approach

Using a thorough synthesis of the environmental management literature the authors identified a number of critical factors. Performance measures for each of these factors were developed through literature review and interviews with environmental managers. A survey methodology was used. A pre‐tested questionnaire was mailed to the managing directors or the chief executive officers of 848 electronic and chemical manufacturing companies in Singapore and 186 completed responses were received. Using the data collected, the identified critical factors were subjected to appropriate statistical tests to establish reliability and validity.

Findings

Through reliability and validity analyses seven critical factors – top management commitment to environmental management, total involvement of employees, training, green product/process design, supplier management, measurement, and information management – were established.

Research limitations/implications

The study covered only two industries in Singapore but for the purpose of wider generalisability similar studies need to be conducted in other industries and in other parts of the world.

Practical implications

The validated instrument reported here could be used by managers to audit their environmental management practices. Such an audit may help management to prioritise its environmental management efforts. This instrument could also be used by the organizations to assess the level of environmental management practices of their respective suppliers.

Originality/value

This paper fills the gap in the literature on identification, establishment and validation of critical factors of environmental management.

Details

Industrial Management & Data Systems, vol. 105 no. 1
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 March 2001

Pui‐Mun Lee and Hesan A. Quazi

This paper proposes a development methodology that uses the assessment criteria of the national quality award as the basis for creating a self‐assessment tool to measure…

3104

Abstract

This paper proposes a development methodology that uses the assessment criteria of the national quality award as the basis for creating a self‐assessment tool to measure quality performance in organizations. The Singapore Quality Award (SQA) assessment criteria were used as the framework for developing the self‐assessment tool. The SQA award criteria were translated into a multi‐item questionnaire. The self‐assessment tool is used to assess quality performance in various functions of the organization. The scores obtained using the assessment tool was tested against those of the recent SQA applicants. Results showed significant correlation between the assessment score bands and the actual score bands that they received on their SQA application. As of the end of 1998, about 200 business organizations in Singapore had used the self‐assessment tool. Self‐assessment tools using different national quality award criteria could also be developed based on the proposed development methodology described in this paper.

Details

International Journal of Quality & Reliability Management, vol. 18 no. 2
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 1 August 1998

Hesan A. Quazi and Samuel R. Padibjo

Literature review highlights the importance of TQM for SMEs to improve their current business practices as well as quality of products and services, to ensure long‐term…

4060

Abstract

Literature review highlights the importance of TQM for SMEs to improve their current business practices as well as quality of products and services, to ensure long‐term survival. However, there are several barriers to effective implementation of TQM in such organizations, namely, the apparent lack of business experience and knowledge, and limitation of financial as well as human resources. Singaporean SMEs account for a large share of its economy, however, little has been written on how TQM has been applied in these companies in Singapore and the region. This paper reports the results of a pilot study conducted among a sample of local SMEs. The findings are compared to an earlier work done in Singapore. Furthermore, this paper reports the findings of follow‐up interviews with some local SMEs regarding the perceived benefits of and barriers to ISO 9000. Based on the experience in Singapore, ISO 9000 certification has provided significant benefits for SMEs. The journey towards TQM will, however, require not only full commitment of the company management, but also a quality culture created externally by the government which is crucial to the progress beyond ISO 9000.

Details

International Journal of Quality & Reliability Management, vol. 15 no. 5
Type: Research Article
ISSN: 0265-671X

Keywords

Article
Publication date: 1 March 2001

Hesan A. Quazi

As we begin the twenty‐first century it appears that for a growing number of industries environmental issues are emerging with increasing frequency as strategic problems…

4967

Abstract

As we begin the twenty‐first century it appears that for a growing number of industries environmental issues are emerging with increasing frequency as strategic problems. If human economic activity is to be sustainable, then strategic behavior of companies must take account of the structural elements. Researchers in the western societies are trying to understand how the companies integrate the sustainability issues into their strategies. No such study has been reported on companies operating in the ASEAN countries. This paper reports the findings of a case study research on this issue which was conducted on seven global companies operating in Singapore. Two frameworks were applied to analyze the nature and extent of integration of environmental management practices into the organizational strategic planning process. The study reveals that the majority of the sample companies have well‐developed environmental management systems in place which satisfies the requirements of the strategic planning criterion of the (Singapore) business excellence framework. These companies are also found to be actively engaged in at least four of the five best practices of environmental leadership framework suggested by Dechant and Altman.

Details

Industrial Management & Data Systems, vol. 101 no. 2
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 October 1997

Hesan A. Quazi and Samuel R. Padibjo

Highlights the importance of TQM for SMEs to improve their current business practices as well as quality of products and services, to ensure long‐term survival. However…

1471

Abstract

Highlights the importance of TQM for SMEs to improve their current business practices as well as quality of products and services, to ensure long‐term survival. However, there are several barriers to effective implementation of TQM in such organizations, namely, the apparent lack of business experience and knowledge, and limitation of financial as well as human resources. Singaporean SMEs account for a large share of its economy; however, little has been written on how TQM has been applied in these companies in Singapore and the region. Reports the results of a number of case studies conducted among a sample of seven local SMEs in Singapore.

Details

The TQM Magazine, vol. 9 no. 5
Type: Research Article
ISSN: 0954-478X

Keywords

Article
Publication date: 1 November 1999

Hesan A. Quazi

Examines the issues related to ISO 14001/Environmental Management System (EMS) implementation in Singapore. Using a literature review, the factors that hinder…

3271

Abstract

Examines the issues related to ISO 14001/Environmental Management System (EMS) implementation in Singapore. Using a literature review, the factors that hinder implementation, the possible benefits of such implementation and a list of critical success factors (CSFs) are identified. Seven case studies were conducted with companies which were either ISO 14001 certified, or in the process of certification. The case studies are used to examine the validity of the factors identified in the literature. All the listed CSFs were found to be applicable to all the ISO 14001 certified companies. However, all of these factors were not uniformly applicable to all companies. Similar to the CSFs, all the barriers to implementation that were identified in the literature review section were found to be applicable to the sample companies. However, once again, all of these factors were not uniformly applicable to all companies. The majority of the sample companies reported some form of tangible and intangible benefits from implementation of EMS.

Details

Industrial Management & Data Systems, vol. 99 no. 7
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 27 December 2021

Rayees Farooq and Nachiketa Tripathi

This study aims to investigate the effect of leader-leader exchange (LLX) on knowledge sharing through feedback-seeking behavior. The study also explores the moderating…

Abstract

Purpose

This study aims to investigate the effect of leader-leader exchange (LLX) on knowledge sharing through feedback-seeking behavior. The study also explores the moderating role of power distance.

Design/methodology/approach

A cross-sectional data of 290 knowledge workers from manufacturing and service firms in India were taken as a sample of the study. The hypotheses were tested using confirmatory factor analysis, structural equation modeling and hierarchical regression.

Findings

The results showed that LLX positively affects knowledge sharing and feedback-seeking behavior mediates the relationship between LLX and knowledge sharing. Moreover, power distance does not moderate the relationship between LLX and knowledge sharing.

Originality/value

The present study one of its kind explores the relationship between LLX, feedback-seeking behavior, knowledge sharing and power distance.

Details

VINE Journal of Information and Knowledge Management Systems, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2059-5891

Keywords

1 – 10 of 10