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The purpose of this paper is to identify factors affecting performance of heritage conservation projects in terms of project management parameters of time, cost, and quality.

An exploratory study was conducted in India, wherein 41 conservation professionals were interviewed. The method adopted for the study was unstructured interviews, wherein the respondents were asked open-ended questions about the issues faced in such projects and factors affecting project performance.

The interview recordings and notes, made during the exploratory study, have been manually coded to identify the most frequently mentioned problems, group them into categories, and assess their relative importance.

This paper has presented a broad overview of the challenges faced by heritage conservation projects in general. Further research is necessary to analyse if the challenges depend on factors like type of heritage, project delivery model, and stakeholders involved, and to develop mitigation strategies for these challenges.

The findings from this study can be used by practitioners to improve performance of heritage conservation projects in terms of time, cost, and quality.

The findings of the exploratory study help to better understand the reasons of poor performance of heritage conservation projects in terms of time, cost, and quality. The paper has identified major challenges of the sector, and assessed their relative importance, which can help in developing project management strategy for future projects.

The primary purpose of this paper was to assess the status of digital heritage preservation management in Eastern Africa. The following research objectives were addressed: investigate digital heritage preservation management in Eastern Africa, find out the content which is prioritized for digital preservation, describe the challenges of digital heritage preservation management in Eastern Africa and propose a framework to address challenges of digital heritage preservation in Eastern Africa.

This paper is based on a literature review and an analysis of national digitization efforts in Eastern Africa. The research objectives were addressed using Document Lifecycle and World Summit on Information Society Action Lines 2, 3 and 8 as the theoretical frames.

Results revealed growing awareness among institutions with statutory responsibility for heritage management about digital heritage preservation in Eastern Africa through the support of international agencies, civil societies and governments. However, institutions with responsibility for heritage management were ill-equipped to function in this role effectively. Content of academic, commercial, parliamentary and judicial and international treaties’ values were the preferred candidates for digitization. The findings revealed several challenges hampering digital heritage preservation management: weak policy and regulatory frameworks, limited capacity, inadequate government support and limited connectivity and bandwidth.

Many countries in Eastern Africa are making efforts to preserve their national heritage through digitalization to bridge the content divide between the region and the developed world so as to enhance access by its people, not only to their respective national heritages but also for international information systems knowledge. However, most of these efforts remain undocumented, making it difficult to make comparisons with similar best practices around the world.

The purpose of this paper is to outline and reflect on the new research agenda for the Great Zimbabwe World Heritage property. This research agenda was jointly developed by academics and practitioners from Great Zimbabwe University (GZU) and the National Museums and Monuments of Zimbabwe (NMMZ) respectively. This Research-Practice Team was put together for the Heritage Place Lab (HPL), a pilot project of the ICCROM-IUCN World Heritage Leadership programme.

A series of steps were undertaken to come up with research priorities and a new research agenda that are presented in this paper. The HPL project involved online workshops, due to the COVID-19 travel restrictions, that were held between September 2021 and April 2022. The HPL methodology involved six assignments that were based on the Enhancing Our Heritage Toolkit 2.0 (EOH) which was being designed by UNESCO and its Advisory Bodies. This toolkit encouraged the team to establish site-specific management issues and research needs. The toolkit helped the team to have a detailed appreciation of the site's Outstanding Universal Value as well as other heritage values of national and local importance. The toolkit also involved the mapping of site attributes and multiple actors as well as the analysis of governance and legal frameworks. The toolkit also required the team to identify factors affecting the heritage property.

The Research-Practice Team highlighted challenges that resulted from the legacy of ill-informed research activities and conservation efforts at the World Heritage property. It became more apparent that the site managers were prioritizing the physical fabric of the site at the expense of the spiritual aspects. Lack of coordination among the actors was also undermining the governance structure. Four thematic strands which included local values and intangible cultural heritage elements; heritage governance; climate change and environmental sustainability and incorporation of local knowledge systems were identified for further research.

The paper is an outcome of collaborative efforts that were done by academics and practitioners. Researchers and site managers at Great Zimbabwe had hitherto worked in silos. The majority of previous and ongoing research on the World Heritage property falls short of addressing the dire management challenges. The paper is an attempt to broaden the scope in terms of the management of the site. In the past focus has been on the monumental aspects of the site with specific reference to the dry-stone walled structures. However, in this instance, the Research-Practice Team has integrated new interests such as the intangible aspects of Great Zimbabwe, spirituality and community beneficiation.

The research works concerned with heritage management, in general, are available domestically and globally, but they are not as abundant as required when it comes to the management of twentieth-century urban heritages, particularly the Somali region. Thus, this research is assumed as innovative and evocative of additional research initiatives in the management of twentieth-century urban heritages, and it can assure the development of sustainable heritage tourism in the research area.

The study employed a cross-sectional survey as the research design, and qualitative data of both primary and secondary types were collected for this research. Therefore, purposively selected knowledgeable individuals in heritages of the study area were involved in in-depth interviews and focus group discussions, and field surveys of twentieth-century built urban heritage sites were conducted in Jigjiga, Erer and Qebridahar cities. Generally, observation, face-to-face interview interviews and focused group discussions were used to collect primary data, and document analysis was also used to collect secondary data.

The findings of the study revealed that the Somali region is rich in twentieth-century urban built heritage. The imperial palace, administrative centers, mosques, shrines, churches, military camps, Italian-built architecture sites, patriot centers, statues of local heroes, older bus stations and city centers are among the twentieth-century built heritages in the region. However, most of these heritages were not recognized. Consequently; conservation, promotion and use of the twentieth-century urban heritages for sustainable development are given little attention despite that there are infrastructural facilities for tourists in the region and the proximity of the region to the heritage tourism corridors of Harar and Dire Dawa.

Awareness should be made to the concerned institutions and societies about socio-economic and cultural values of the twentieth-century urban built heritage.

The Federal Culture and Tourism Ministry and Culture and Tourism Bureau of the Somali region should cooperatively develop a short and long-term plan of action to manage the twentieth-century built urban heritage of the region and use them for sustainable development through the participation of the society.

The local institutions, communities and individuals should be aware of and involved in the conservation, promotion and use of the twentieth-century built urban heritages for sustainable social, cultural and economic development.

As far as the researchers' knowledge is concerned, there is no research of a similar type in which the setting and results are closer to this. Therefore, this research is original and is based on extensive primary data gathered from field surveys.

The purpose of this paper is to provide an overview of the diverse issues that affect heritage projects during their lifecycle and in particular, why heritage-listed projects often fail to meet the delivery goals of time, budget, quality and scope.

This research was undertaken on a qualitative basis by conducting series of semi-structured interviews drawn from three case studies in SE Queensland. Qualitative research involves the evaluation of people’s experiences, feelings, social interactions, and the data gathered from this type of methodology is often varied and rich. A case study allows a researcher to test and generate theories based on real-world practice.

This paper presents the findings from a data collection exercise accomplished by conducting a series of qualitative case studies. Using a cross-case analysis approach, this paper highlights critical heritage project delivery issues and their causes.

The lessons learned from the study cases could be used in helping to prevent potential heritage project failures in the future.

The paper aims to bring greater awareness to practitioners and academics of the repeating issues that every heritage project is likely to face and offers some insight in how these may be mitigated.

The purpose of this paper is to understand various organizational and operational impediments to successful built heritage management at a regional level from the perspective of stakeholder theory.

An exploratory study was conducted in Jammu city of India wherein total of 16 interviews using a semi-structured questionnaire were done with officials (N = 6), organization members (N = 7), local organization heads (N = 3) and 30 local residents. Thematic analysis and stakeholder analysis were used to identify themes and examine the relationships between stakeholders.

Six themes were derived from thematic analysis. The results from stakeholder attribute analysis and studying stakeholder interactions show that lack of trust, skewed power relation and lack of communication among stakeholders are some of the factors that hinder successful heritage management at the Mubarak Mandi heritage complex. The study emphasizes the dimension of “authenticity” be added to existing discourse of heritage management in India ensuring commoditization does not override authenticity and integrity of heritage site.

The results of this study are useful in understanding challenges of heritage management in India at regional level. Using stakeholder analysis the study adds a managerial perspective to the existing heritage management discourse in India by providing empirical insights into developing stakeholder collaboration.

The purpose of this paper is to explore the trajectories of the urbanization process in Saudi Arabia in its regional context from the unification of the country by King Abdul Aziz Al Saud in 1932 to the present time, and the urbanization impact on the status and management of cultural heritage in the Kingdom.

Our study design integrated a well-articulated theoretical frame of sustainability to gain a heuristical understanding of urbanization in Saudi Arabia, and its link to cultural heritage. The methodological approach was mixed in nature involving (1) literature search and review, (2) analysis of public documents and databases, (3) analysis of photographs and (4) expert interviews.

One of the most obvious findings reached in this study is that there is considerable trade-off between heritage site conservation, population and economic demand for increased urbanization. Hence, with increasing urbanization pressures, the value of the heritage site may be rethought based on Saudi Arabia's economic and cultural conservation perspectives.

Since our data are mostly of textual narrative in origin, precise predictions were difficult or impossible for many reasons such as non-linearity, and non-equilibrium dynamics, context and scale dependence as well as the historical exigency of urbanization. However, the same theoretical framework can be applied to appropriate longitudinal/ time series data for predictive analyses, which can be taken up as a future research agenda.

This paper analyzes the urbanization process and sustainability challenges of cultural heritage sites employing a mixed methodological approach, embedded in a holistic theoretical framework of sustainability.

A research-practice team was convened for the Machupicchu World Heritage Site to participate in the Heritage Place Lab (HPL), with the goal of building a practice-informed research agenda designed to support the management needs of the site.

The agenda was built based on both the HPL methodology and a complementary one.

The proposed agenda centres on three research priorities: (1) Ecosystem services and well-being, (2) local sustainable development and cultural heritage, and (3) mixed-heritage research integration for conservation.

These priorities address conflicts between the two agencies that manage the site and a lack of awareness of heritage values in contrast to economic interests.

The article proposes new research-informed strategies for joint working between the managing agencies of a site where conservation needs conflict with public use demands, representing the first such case for Peru.

This article aims to introduce the special issue of the journal Facilities on “World Heritage cities management”, together with the respective articles.

This introduction addresses the topic of world Heritage cities management and its relevance to science and society. In so doing, it indirectly points to the emerging field of cultural heritage management within facilities management.

Even though the management of cultural heritage assets is nothing new for facilities managers, cultural heritage management as a field of research can be considered at a younger stage of development than other related studies, such as the discipline of architectural conservation, which originated in the nineteenth century with the advent of modernity. The application of management practices to immovable cultural heritage assets emerged as recently as the 1990s. At a time in which the role of culture and heritage in processes of sustainable development is gaining more ground, this special issue can be seen as the first of more contributions to come, which aim to enhance the conservation and management of cultural heritage assets for the benefit of present and future generations.

This paper aims to make a contribution to the growing field of cultural heritage management and is of use to facilities managers, scholars and consultants who have responsibilities but limited knowledge in this field.

The paper aims to identify the critical constraints that impede heritage building (HB) facility managers from discharging their duties effectively and develop an index model to guide HB maintenance management (HBMM) practitioners to the critical constraints.

A literature review was conducted to identify HBMM constraints. Facilty management practitioners assessed the constraints' significance through an online survey. The factor analysis was used to shortlist and group the constraints, and the constraint clusters were analyzed by the fuzzy synthetic evaluation technique. A significant index cluster to determine HBMM constraints criticality was generated using the linear additive model.

Embracing a total of 16 HBMM constraints, the three clusters identified are: (1) managerial and inadequacy constraints, (2) pressure and bureaucracy constraints and (3) HB peculiarities constraints. Based on the generated significant index, the HB peculiarities cluster was identified as the most significant.

The study was conducted in a particular jurisdiction, limiting the generalizability of the result. Future research should address this limitation by covering more jurisdictions.

The significant index model (SIM) developed enables HBMM practitioners to objectively assess the criticality of HB constraints and facilitates them to effectively strategize and allocate resources for HBMM.

The SIM, which transforms subjective judgment into the objective assessment of the HBMM constraints' criticality, can assist practitioners, policymakers and other HBMM stakeholders in implementing strategies for the sustainability of HBs.