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Article
Publication date: 2 May 2017

Merja Rapeli and Helena Mussalo-Rauhamaa

The purpose of this paper is to explore the level of disaster preparedness of institutional care and sheltered housing services provided by the private sector in Finland.

Abstract

Purpose

The purpose of this paper is to explore the level of disaster preparedness of institutional care and sheltered housing services provided by the private sector in Finland.

Design/methodology/approach

A web-based questionnaire was completed by businesses producing institutional care and sheltered housing services in Finland. They answered questions on disaster preparedness, impacts of recent hazards, measures taken during the hazards and connections to disaster risk management actors and relatives of their residents during the hazards.

Findings

The study showed that only 19 percent of the private service providers had a disaster preparedness plan, and only 11 percent reported that it was a requirement agreed on with the service purchaser. The size of the unit predicted only partly the differences in the level of preparedness. The major impacts of storms were on energy supply, leading to disruptions in the daily activities of the services.

Practical implications

The most vulnerable to disasters are people dependent on others, which include those receiving social services. Consequently, this study recommends that preparedness planning should be legally mandated requirement for all social service providers. In addition, the local governments’ service purchasers should include private services in their disaster preparedness activities.

Originality/value

Private businesses are increasingly involved in producing social services in Finland; hence, their preparedness to face hazards and connection with disaster risk management partners is vital. This study increases knowledge of private institutional care and sheltered housing services’ disaster preparedness, which has seldom been the focus of studies.

Details

International Journal of Emergency Services, vol. 6 no. 1
Type: Research Article
ISSN: 2047-0894

Keywords

Article
Publication date: 20 April 2015

Nora Hiivala, Helena Mussalo-Rauhamaa and Heikki Murtomaa

The purpose of this paper is to: determine the prevalence and distribution of patient/family-generated, dentistry-related complaints to Regional State Administrative Agencies…

Abstract

Purpose

The purpose of this paper is to: determine the prevalence and distribution of patient/family-generated, dentistry-related complaints to Regional State Administrative Agencies (AVIs) and the National Supervisory Authority for Welfare and Health (Valvira) in Finland from 2000 to 2011, study patient/family safety incident experiences and other reasons for complaints, assess complaint validity and evaluate factors associated with disciplinary processes against dentists.

Design/methodology/approach

Data included closed cases handled by AVIs and Valvira (2000-2011) against dental practitioners or dental practice units (n=782). The authors analysed the complaints distribution and examined the antecedent factors and circumstances.

Findings

This study demonstrated that patients/families can detect many dental treatment hazards, substandard processes and even serious safety risks rather well. The investigation processes revealed some physical harm or potential patient safety (PS) risks in more than half the alleged cases. Many complaints accumulated against certain individuals and statistically significant positive correlations were found between some patient/family complaints, dentist-specific variables and disciplinary actions.

Practical implications

Patient/family-generated complaints must be taken seriously and seen as relatively good safety risk indicators. However, more knowledge on how patients might cooperate with dental care providers to prevent errors is needed.

Originality/value

This work provides a unique opportunity to learn from several dentistry-related patient complaints. Despite some limitations, patient complaints appear to be useful as a complementary source together with other PS study methods.

Details

International Journal of Health Care Quality Assurance, vol. 28 no. 3
Type: Research Article
ISSN: 0952-6862

Keywords

Content available
Article
Publication date: 2 May 2017

Paresh Wankhade and DeMond S. Miller

258

Abstract

Details

International Journal of Emergency Services, vol. 6 no. 1
Type: Research Article
ISSN: 2047-0894

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