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The purpose of this paper is to present the vector magnetic properties of the electrical steel sheet and investigate its influences on the magnetic field and iron loss distributions for the electrical machines.

The vector magnetic property of the electrical steel sheet is measured by using a two-dimensional single sheet tester and modelled through an E&S vector hysteresis model to be applied to finite element analysis.

The magnetic field and iron loss distributions are calculated by finite element analysis combined with the E&S vector hysteresis model for the three-phase transformer and induction motor models.

The influences of the vector magnetic property on the electrical machines are verified by comparing with the numerical results from a scalar magnetic property.

This study has two objectives. The first aim is to ascertain whether innovation and market orientation have direct, indirect, and causal effects on customer service. The second objective is to ascertain whether market orientation has a moderating effect on the relationship between innovation and customer service. This research follows three distinct methodologies. The first approach uses Cronbach’s alpha coefficient in order to check reliability while an exploratory factor analysis and a confirmatory factory analysis ascertain validity. The second method uses the analysis of structural equation models to test a causal link between variables. The third methodology uses a moderated regression analysis to verify the moderating effects. As our analysis results show, intelligence generation and intelligence dissemination have a moderating effect on the relationship between innovation and flexibility. These results can be interpreted as follows: firstly, customs clearance firms can provide superior service to customers if they strive to understand customer needs and provide them with flexible service at the same time. Secondly, these firms can enhance their flexibility of service in all departments though innovation and information sharing acquired from the market.