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Offering controlled drinking as opposed to abstinence‐only treatment continues to cause controversy in the alcohol field. Typically, the US diverges from Europe on the feasibility of controlled drinking as a treatment goal ‐ in the US alcohol dependence is typically depicted as a ‘recurring disease’ and the ‘successful abstainer’ as a ‘recovering’ though never ‘recovered’ alcoholic. Here Brenda Coldwell, an experienced clinician in the alcohol field, offers a critical review of the persistence of old arguments and, in doing so, proposes the provision of abstinence and controlled drinking in the name of ‘best clinical practice’. For if we don't, as Coldwell argues, people will do as they have always done and make their own choices ‐ but without the benefit of tried and tested therapeutic interventions.

In the past, librarians have often viewed antiquarian booksellers somewhat negatively—making money from those precious tomes that belong in rare book collections. In fact, librarians have often deliberately kept deaccessioned materials from these book dealers, so as not to support this once thought dubious business.

Argues that employee turnover is highest among employees who are not satisfied with their jobs. Because qualified employees are becoming more scarce and difficult to retain, organizations need to focus on increasing employee satisfaction. Suggests that one useful approach for increasing employee satisfaction is to view workers as customers. Based on the notion of employee as customer, illustrates how a customer satisfaction measurement approach can be applied to the measurement of employee attitudes. Suggests that the metaphor of employee as customer is indeed useful. Also demon‐strates how this approach yields actionable results that managers can implement to increase employee satisfaction and thereby retention.

Continuing our look at theories of addiction, we present one of the most powerful and influential writers. Carlo DiClemente presents here a concise summary of his model of behavioural change, the Transtheoretical Model of Intentional Behaviour Change.

Although much has been written about the impact of the Internet and the Web on libraries and librarianship, relatively little attention has been devoted to the subject of librarians as creators and even marketers of new online services. The present article describes two fee‐based online services at the University of Illinois Library at Urbana‐Champaign: the online version of the American Bibliography of Slavic and East European Studies (ABSEES); and the IRIS suite of funding‐information services. The author discusses the pros and cons of in‐house content‐creation and concludes that academic libraries have the raw materials and the know‐how to create valuable new online services, especially reference services.

This paper seeks to review the history, development and utilization of self‐managing work teams (SMWTs) in business and library work environments.

Based on a review of both the relevant management and library literature, this paper broadens the library literature related to SMWTs with the objective of finding relevant insights applicable to the management of SMWTs in the library environment.

The paper finds that the use of appropriately designed and implemented SMWTs has the potential to increase employee productivity and workplace satisfaction while reducing absenteeism and employee turnover. Organizational democracy and managerial support are the primary drivers of successful SMWTs. However, the use of SMWTs by library administrators appears to be underutilized.

While the organizational and administrative benefits associated with the use of SMWTs are clear, the reasons why library administrators have not used this tool more frequently remains obscure. Additional research is required to understand the factors – both personal and institutional – that lead library administrators to either adopt or reject innovative managerial tools and techniques generally and SMWTs specifically.

This paper provides an important review of the library and management literature related to the use of SMWTs. The information is presented with the objective of increasing awareness, debate and additional research on the application of SMWTs in the library environment.

Since November 1996, the Physical Sciences & Engineering Library at McGill University has established a new Subsidised UnMediated Ordering (SUMO) service for its users: the CISTI Source/SUMO service, a one‐stop shopping service where the patrons (faculty, staff and graduate students) can browse the CISTI Source Table of Contents database over the Web, order their articles and have them sent directly to their desktop by CISTI (Canada Institute for Scientific and Technical Information) without having to search McGill’s OPAC. A blocking mechanism is set in place so that currently owned journal subscription articles cannot be ordered. This service has proved to be a better alternative to the traditional acquisition of journals (both paper and online) and the interlibrary loan service. The CISTI Source/SUMO service has provided more pertinent journals, more quickly and more readily than before and in a much cheaper way than with any journal subscriptions. It is one of the best ways to cope with the rapid increase in journal prices.

This paper presents the outcomes of a small qualitative study investigating the experience of mental health practitioners working with dual diagnosis in an early intervention in psychosis (EIP) team with a focus on the use of a specifically developed screening tool. Interviews were conducted with mental health professionals who were employed as care co‐ordinators within an EIP team. Grounded theory was adopted as a method for making sense of the data obtained. Six themes that emerged from the data are described: the importance of the cycle of change in treatment planning; service accountability and responsibility; the nature of psychotic illness; assumptions about substance use; confidence; and using the tool as part of the recovery process. These themes were discussed in relation to research surrounding psychosis, substance use and screening methods.Despite identifying the importance of a more integrated method of working with this complex service user group, gaps remain in practice. Modifications to the screening tool are recommended and a need for substance‐use‐specific interventions training for practitioners working within EIP services is identified.