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This article, a product of an IIMHL‐brokered partnership, concerns the requisites of today's health services information systems, and how an organisation in London, Ontario, Canada is responding to the addictions and mental health service information needs of the citizens of the Province of Ontario. The piece draws a parallel between theory regarding how stored data can be translated into information, knowledge, understanding and, ultimately, wisdom, and the practical needs of information and referral organisations as per their objective of providing their consumers with the value of current and accurate information. In the case of ConnexOntario ‐ funded by Ontario's Ministry of Health and Long‐Term Care ‐ the keys to this value are the powerful database that is used to house the data, and the innovative ‘front‐end application’ ‐ ConnexOntario eServices ‐ that allows users to input, retrieve and present the information as necessary. An emphasis is also placed on how eServices, in concert with the ConnexOntario database, helps promote the principle of mental health service leadership for its stakeholders, which is relevant as per the stated objective of the IIMHL.

Discusses the information needs and services of health consumers in Nigeria. The cluster‐quota sampling technique with a questionnaire instrument was used for data collection on 260 subjects out of which 250 responded and their questionnaires were found to be usable for analysis. The study found that there was a significant relationship between the levels of education of the health consumers and sources of information used. Books/reports, medical laboratories, film houses and medical library/records office were rarely used when they were searching for pertinent information on health care services. Also, their specific areas of health information needs and services were found to be health institutions service quality, child and maternal care, drugs administration, and family planning. The available health information systems failed to meet the demands made of them.

This paper explores optimal service resource management strategy, a continuous challenge for health information service to enhance service performance, optimise service resource utilisation and deliver interactive health information service.

An adaptive optimal service resource management strategy was developed considering a value co-creation model in health information service with a focus on collaborative and interactive with users. The deep reinforcement learning algorithm was embedded in the Internet of Things (IoT)-based health information service system (I-HISS) to allocate service resources by controlling service provision and service adaptation based on user engagement behaviour. The simulation experiments were conducted to evaluate the significance of the proposed algorithm under different user reactions to the health information service.

The results indicate that the proposed service resource management strategy, considering user co-creation in the service delivery, process improved both the service provider’s business revenue and users' individual benefits.

The findings may facilitate the design and implementation of health information services that can achieve a high user service experience with low service operation costs.

This study is amongst the first to propose a service resource management model in I-HISS, considering the value co-creation of the user in the service-dominant logic. The novel artificial intelligence algorithm is developed using the deep reinforcement learning method to learn the adaptive service resource management strategy. The results emphasise user engagement in the health information service process.

The rising of chronic illness and the continuous aging of the global population requires a re-organization of health care systems based on relations and exchange of information to address patient needs in the community. The re-organization of health care systems involves interconnected changes and the development of integrated health care information systems and novel eHealth services. In Crete, the Foundation for Research and Technology-Hellas has developed HYGEIAnet, a Regional Health Information Network (RHIN) to contribute to the re-organization of health care systems and information sharing. We present HYGEIAnet, some of the most critical and novel eHealth services developed and deployed, discuss the impact of an RHIN on health care processes, and explore innovative models and services for health delivery and the coordination of care. We then critically discuss lessons learned regarding the effective management of change to overcome organizational and cultural issues in such large-scale initiatives. The paper concludes with policy and practice recommendations for managing change processes in health care organizations.

This paper argues that while there have been significant advances in the development of consumer health information services over the past decade, there is no room for complacency as we approach the new millennium. If we are to avoid the dangers of complacency, passivity and superficiality we need to develop new skills. The future consumer health information professional will need to be skilled in creating information products, interpreting information needs and reviewing and synthesizing information to support decision making.

This paper reports the findings of a part of a larger study investigating the sources of consumer health information (CHI) available to the public, with particular emphasis on the use of electronic sources of health information. During the investigation discussions were held with managers and information officers of CHI services to examine provision. Detailed here are examples of the services provided by the Trent region. In consideration of the study's emphasis on the use of electronic sources of health information, the availability of electronic public access community information systems as sources of health information within the Trent region of the UK is discussed, and examples of such local government‐run systems are reviewed.

Immigrants, asylum seekers and refugees living in Europe face a number of challenges in accessing or using health information and healthcare services available in their host countries. To resolve these issues and deliver the necessary services, providers must take a comprehensive approach to better understand the types of health information and healthcare services that these individuals need, seek and use. Therefore, the purpose of this paper is to develop that comprehensive approach.

In this paper, a systematic literature review of peer-reviewed publications was performed, with 3.013 articles collected from various databases. A total of 57 qualifying papers on studies conducted in Europe were included in the review after applying the predefined inclusion and exclusion requirements, screening processes and eliminating duplicates. The information seeking and communication model (ISCM) was used in the analysis.

The findings revealed that while many health information and healthcare services are accessible in Europe for immigrants, asylum seekers and refugees, many of these individuals are unaware of their existence or how to access them. While our findings do not specify what health-related information these groups need, use or seek, they do suggest the importance and value of providing mental health, sexual health and HIV, as well as pregnancy and childbirth information and services. Furthermore, according to our results, health information services should be fact-based, easy to understand and raise awareness about healthcare structure and services available in Europe for this vulnerable population.

This study has a range of practical implications, including (1) highlighting the need for mental health and behavioural health services and (2) stressing the value of addressing cultural context and religious values while investigating (health) information seeking of people with foreign background.

This is one of the first studies to systematically review and examine the behaviour of immigrants, asylum seekers and refugees in relation to health information and healthcare services in the European context.

The purpose of this paper is to analyse whether internet experience, process quality, outcome quality, customer satisfaction, and post‐use expectations affect the consistent use of health information online by Chinese internet users and how these factors are related to one another.

Data were collected from 219 Chinese university students who are currently using, or have used, the health information services available on the internet. Tertiary students were selected because they are active internet users who frequently use the internet to search for information.

Internet experience affects process quality, but it has no direct relation to outcome quality or customer satisfaction. Process quality determines customer satisfaction toward health information available on the internet and influences the outcome quality; however, the outcome quality is not related to customer satisfaction. The decision to reuse health information found on the internet is influenced by both customer satisfaction and post‐use expectations. The customers' post‐use expectations are primarily influenced by customer satisfaction.

For a successful internet business, internet marketers should recognise that service quality includes both process quality and outcome quality and plan new campaigns that take this factor into consideration. Tracking post‐use expectations can help predict, with reasonable accuracy, the relationship between customer satisfaction and retention of health information found on the internet.

This study provides a better understanding about the users of health information found on the internet in China by taking into account the above‐mentioned factors: internet experience, post‐use expectation, process quality, and outcome quality.

Presents research that was designed to explore the early take‐up of a pilot digital interactive television (DiTV) health information service (Living Health) by cable television subscribers in Birmingham, UK. Log data indicated real‐time viewing behaviour of subscribers to the cable network on which the digital health service was carried. A survey of users delivered a return sample of 723 subscribers. Log data indicated an initial surge in use that subsided and stabilised at a lower level. Over one third of cable network subscribers visited the digital health TV site at least once during a 20‐week pilot period. The most popularly visited pages concerned sex‐related information. In the user survey, just under one in four respondents had reportedly used the DiTV service. The user profile was oriented towards older men and young adult women. Over eight in ten users found the service easy to use and understand. Over half of users consulted the service in connection with a GP visit. Some evidence emerged that use of DiTV might substitute for consulting a doctor among some users.

Changes in the US healthcare system in the past 20 years have meant increasing pressure on consumers to find their own healthcare information. Their search, amid an ever‐widening array of information resources, has profound implications for library reference services. A recent study of 350 public librarians in Michigan is, to date, the only investigation of librarian practices in health information provision in a large region of the USA. Examines services, queries, problems, librarian training and health collection resources. The findings have special meaning for academic librarians as they delineate their unique role in the health information system and, with public librarians, seek to devise effective means for responsive library service in today’s competitive health information resources environment.