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Article
Publication date: 12 November 2018

Robert C. Ford and David D. Van Fleet

The purpose of this paper is to examine the management innovations developed and implemented by the Harvey House restaurants with specific attention to those human…

Abstract

Purpose

The purpose of this paper is to examine the management innovations developed and implemented by the Harvey House restaurants with specific attention to those human resource policies and procedures that were created to use what many believe to be the first large-scale use of single women working away from home, the famous Harvey Girls. A second purpose of this paper is to use bricolage theory to frame the innovations that Harvey pioneered to illustrate how the theory pertains to this entrepreneur who civilized dining in the “Wild West.”

Design/methodology/approach

This paper relies on secondary and archival sources to inform its points and rationale.

Findings

Fred Harvey applied his experience-gained knowledge to invent a system that would provide meals to railroad travelers along the Atchison, Topeka and Santa Fe railroad that were not only consistently excellent and reasonably priced but also could be served within the tight time limits of train stops for fuel and water. The precision of his service standards was innovative and required trained and disciplined servers. To deliver the quality of service for which his company became known across the “Wild West.” Harvey invented his famous Harvey Girls.

Originality/value

Fred Harvey’s invention of the Harvey Girls represents the first large-scale employment of women and required the invention of human resource management policies, procedures and processes. This is the story of how this management innovator successfully applied entrepreneurial bricolage to bring civilized dining to the “Wild West.”

Details

Journal of Management History, vol. 25 no. 1
Type: Research Article
ISSN: 1751-1348

Keywords

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Article
Publication date: 1 February 1999

Harvey Meyer

If you're competing in a very tight labor market, consider what others have done—everything from dishing out ice cream to giving away BMWs.

Abstract

If you're competing in a very tight labor market, consider what others have done—everything from dishing out ice cream to giving away BMWs.

Details

Journal of Business Strategy, vol. 20 no. 2
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 May 2000

JoAnn Greco, Harvey Meyer and Kent Streinriede

Take a look at eight people behind the eight ball.

Abstract

Take a look at eight people behind the eight ball.

Details

Journal of Business Strategy, vol. 21 no. 5
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 May 1997

Harvey Meyer

In the $75 billion restructuring of the defense industry during the 1990s, no company that does business with the military has emerged unscathed. Take Raven Industries…

Abstract

In the $75 billion restructuring of the defense industry during the 1990s, no company that does business with the military has emerged unscathed. Take Raven Industries Inc., a widely diversified, $140 million company based in Sioux Falls, S.D. At one point, Raven garnered 90% of its sales from defense contracts; now defense accounts for just 4% of its business.

Details

Journal of Business Strategy, vol. 18 no. 5
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 June 1996

Harvey Meyer

Successful leadership is all a matter of style‐or is it? Here 's How to entrepreneurs with opposite approaches to management both and successful companies.

Abstract

Successful leadership is all a matter of style‐or is it? Here 's How to entrepreneurs with opposite approaches to management both and successful companies.

Details

Journal of Business Strategy, vol. 17 no. 6
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 May 1998

Harvey Meyer

Competition can make strange bedfellows.

Abstract

Competition can make strange bedfellows.

Details

Journal of Business Strategy, vol. 19 no. 5
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 June 1997

Harvey Meyer

Companies are redesigning their office space to encourage teamwork and break down hierarchies. But is the open office plan a cultural revolution or just more cost cutting?

Abstract

Companies are redesigning their office space to encourage teamwork and break down hierarchies. But is the open office plan a cultural revolution or just more cost cutting?

Details

Journal of Business Strategy, vol. 18 no. 6
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 April 1996

Harvey Meyer

A tight focus on gross profits pulled this Midwest auto parts supplier out of a free fall funk.

Abstract

A tight focus on gross profits pulled this Midwest auto parts supplier out of a free fall funk.

Details

Journal of Business Strategy, vol. 17 no. 4
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 March 1998

Harvey Meyer

The public sector is not known for adopting leading‐edge business strategies. Indianapolis is trying to change that.

Abstract

The public sector is not known for adopting leading‐edge business strategies. Indianapolis is trying to change that.

Details

Journal of Business Strategy, vol. 19 no. 3
Type: Research Article
ISSN: 0275-6668

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Article
Publication date: 1 June 1999

Harvey Meyer

Proponents of cause‐related marketing believe it yields a big payoff. But there are pitfalls.

Abstract

Proponents of cause‐related marketing believe it yields a big payoff. But there are pitfalls.

Details

Journal of Business Strategy, vol. 20 no. 6
Type: Research Article
ISSN: 0275-6668

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