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The 1990s have seen a major expansion in both the interest in retailing as an academic research subject and in the availability of European retail academic journals. Using a bibliometric approach, this paper investigates the development of published academic retail research in these journals. It identifies different emphases within the retail journals and retail research. Overall, however, retailing is identified increasingly as a synthetic rather than an interdisciplinary subject. A gulf between the direction that European scholars and US scholars are following is considered.

The purpose of this paper is to review an emerging type of dwelling, indicated as Smart Home, with a focus on future user lifestyles and needs. Trends toward sustainability and technological changes dramatically alter the concepts of Smart Home. Consequently, real estate decisions are going to be affected by the Smart Home development. Inspired by research in the field of user centered design and future lifestyles, the authors redefine the housing design to increase the acceptance of Smart Homes in the society.

Upcoming trends and developments in housing technologies and concepts are reviewed and analyzed. A multidimensional definition of a Smart Home is suggested which allows a better understanding of the new elements and spaces of this future home. A new concept of a home environment is presented in which virtual space and ambient intelligent space is integrated within the physical space. Furthermore, possible changes in lifestyles enabled by new technological developments are identified. Linking the new home environment concepts with the user's lifestyles provides a research framework for the investigation of Smart Homes. This framework is helpful in addressing the trends of sustainable society inside the domain of Smart Homes and Smart Real Estate.

In this paper, the authors provide answers to questions on the feasibility and impact of new technologies on future lifestyle and dwelling in the domain of real estate.

The presented research framework is not only relevant for academic researchers but also for real estate investors, because it highlights the risks that need to be managed when developing Smart Real Estate.

Welcome to the new section of the Journal entitled News and Views. This section will include practitioner papers, news, events, conference reports, calls for papers, trend summaries, statistics, working papers etc. Submissions are invited from both academic and industry sources.

The current work reviews all retailing articles published in four prominent retailing journals – Journal of Retailing, Journal of Retailing and Consumer Services, International Journal of Retail & Distribution Management, and International Review of Retail, Distribution and Consumer Research – in the 2009-2015 period, picking up where Runyan and Hyun (2009) left off. The purpose of this paper is to identify leading authors and institutions in retailing research based on overall impact.

Content analysis/literature review/descriptive research.

In total, 1,392 articles were published during this time period, and through a procedure of weights and adjustments for author count, journal impact, journal quality, and journal publishing opportunity, the findings reveal that research collaboration is highly prevalent, as evidenced by the high number of multi-authored papers and cross-university/international partnerships. Additionally, some authors and institutions remain influential, while others have emerged as highly influential in the last seven years. This shows the dynamic nature of the field and the need to remain active in quality publishing.

Scholars must understand that several factors influence impact judgments, which cannot be assessed using raw counts alone. Journal quality, impact, and publishing opportunity as well as author counts are important elements to consider.

These reviews are vital to the field in that they provide status updates on scholarship, so these reviews should be done periodically. Additionally, the findings in this paper provide a more holistic understanding of research impact and permit better assessment for scholars and administrators.

Due to the convergence of rapid business developments and digitization challenges, service orientation is back on the research agenda as a concept to improve firms’ business services. Yet, little is known about the type of determinants that are relevant and to what degree they affect a firm’s service-oriented strategy.

Building on structural equation modeling (SEM) and a unique data set of 131 international firms from different continents, the authors identify and analyze the key determinants in the context of a firm’s service-oriented strategy.

The findings show that in order to cater for changes, organizations have to manage and adapt the coherence of the determinants’ business services, business processes and knowledge sharing continuously. Moreover, the results show that a service-oriented strategy is not only influenced by business services as such, but business services mediate the relationships between business processes, governance and process-aware information systems to a service-oriented strategy.

A limitation is imposed by the limited sample size and the unbalanced response of participants (executive management). In future research, a more extensive survey among a broader group of participants will help the authors to develop their model further in order to generalize the results, as well as more finely grained research related to geography and size might be pursued. Future empirical research is necessary to identify and test the relationships between other constructs and study their effect on a firm’s service-oriented strategy.

On a practical level, the authors postulate that an organization’s executive management should pay attention to invest in an organizational entity (department) that manages business services continuously. This organizational entity has to ensure that related processes and knowledge sharing are in place to establish and maintain a service-oriented strategy.

This research contributes to service-oriented literature by operationalizing the implementation of an organization’s service-oriented strategy. The authors’ insights go beyond the findings of Aier et al. (2011). The authors found that a service-oriented strategy influences service-oriented project success positively. The authors extended these findings, based on a unique data set, by studying business services and influencing determinants (i.e. business processes, governance, PAIS and knowledge sharing) within the context of service orientation. The renewed attention to the concept of service orientation provides insights into critical determinants that influence the implementation of a service-oriented strategy.

The paper's purpose is to provide background and practical exercises for management to gain a perspective on the nature of true employee empowerment.

After a brief overview of the nature of empowerment, a series to training exercises offers insight into how employee empowerment in the tourism industry can create deeper investment in the corporate mission and greater customer service. The exercises also examine approaches for management to avoid.

Employee empowerment results from recognizing the employee's ability to be organization's eyes and ears.

This discussion and set of exercises provides management with the opportunity to test their instincts against realistic situations of employee empowerment in the context of service failure.

Although outplacement consulting and career transition services have become a standard management practice and are almost universally provided when terminating executives, these services have not been carefully evaluated and their benefits are not clearly understood. The purpose of this paper is to consider the role of individual differences in determining outplacement success using the Big Five framework as measured by the occupational personality questionnaire (OPQ).

The behavior of a sample of 53 executives was examined during outplacement as well as their success following reemployment.

The study's hypotheses were largely supported with agreeableness, conscientiousness, and openness to experience making a significant contribution to the understanding of outplacement effectiveness both during and after the transition.

These results suggest that providers should assess individual differences as part of career transition counseling and question recent trends toward making outplacement a commodity service. They also suggest that the diagnostic and counseling skills of a trained professional help to secure a successful outplacement experience and that the process should recognize the unique needs and personality of individual clients.

This paper considers the behavior of actual executives in career transition. It also extends previous research on the Big Five typology to executive outplacement and provides evidence of the usefulness of the OPQ as a measure of these personality traits.

Based on a dyadic perspective, the purpose of this paper is to include the contributions of employee and customer in a service process and to examine the underlying mechanism of customer organization socialization on service performance.

The authors used a unique survey data pertaining to the service industry. The authors collected their data from multiple sources (customers, front-line employees and these employees' managers) in the divisions of a large service organization – Ping An Insurance (Group) Company of China. The authors adopted hierarchical regression moderated path analysis approach to examine our moderated mediation model.

The authors find that both the quality of customer service and the quality of employee service play as moderators in the relationship between customer organization socialization and service performance. And quality of customer service moderates the relationship between customer organization socialization and quality of employee service.

The literature has focused primarily on service performance improvement based on the dyadic perspective of customer and employee. The research develops a moderated mediation model and contributes to the literature by empirically examining customer organization socialization.