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Book part
Publication date: 26 March 2024

Narayanage Jayantha Dewasiri, Karunarathnage Sajith Senaka Nuwansiri Karunarathna, Mananage Shanika Hansini Rathnasiri, D. G. Dharmarathne and Kiran Sood

Purpose: This chapter aims to unveil the challenges of adopting and using banking chatbots in India and identify the challenges of Chat Generative Pre-trained Transformer…

Abstract

Purpose: This chapter aims to unveil the challenges of adopting and using banking chatbots in India and identify the challenges of Chat Generative Pre-trained Transformer (ChatGPT) for future banking.

Need for the study: Unveiling the challenges of chatbots and ChatGPT in the banking industry in India is crucial to understand the limitations and areas of improvement to enhance customer experience, ensure data security, and maintain regulatory compliance.

Methodology: The researchers conducted a narrative review systematically summarising and analysing existing literature on chatbots and ChatGPT, providing a comprehensive overview of the challenges faced in the industry.

Findings: The authors identify perceived risk, platform quality, connectivity and infrastructure, data privacy and security, user education and acceptance, existing legacy systems, and regulatory guidelines as the challenges of adopting chatbots. Additionally, the findings reveal that the challenges posed by ChatGPT in future banking include the potential reduction of traditional banking jobs, linguistic diversity, data privacy and security, ethical considerations and bias mitigation, explainability and accountability, integration with existing banking systems, and user trust and acceptance. However, implementing these new technologies also presents opportunities for individuals with unique human skills, such as critical thinking, empathy, and creativity, which are difficult to replace with technology.

Practical implications: By minimising the challenges of ChatGPT and chatbots, the banking industry could achieve improved customer service, cost efficiency, automation of routine tasks, and 24/7 availability, leading to enhanced customer satisfaction and operational efficiency in the banking industry. Additionally, these artificial intelligence (AI) tools enable data-driven insights, personalised experiences, scalability, and efficient handling of large customer volumes, contributing to better decision-making and enhanced customer engagement.

Details

The Framework for Resilient Industry: A Holistic Approach for Developing Economies
Type: Book
ISBN: 978-1-83753-735-8

Keywords

Article
Publication date: 29 May 2023

Souryabrata Mohapatra, Amarendra Das, Dukhabandhu Sahoo, Basil Sharp and Auro Kumar Sahoo

The study unravels the effects of climate-induced variations in staple crop yields on various migratory inflows in India while adjusting for seasonal weather and sociodemographic…

Abstract

Purpose

The study unravels the effects of climate-induced variations in staple crop yields on various migratory inflows in India while adjusting for seasonal weather and sociodemographic factors.

Design/methodology/approach

The instrumental variable approach is used to assess the potential effects of climate and nonclimate parameters on various migration types, exploiting panel data at the district level from the 2001 and 2011 Census years, with agriculture acting as the mediator.

Findings

As weather-driven variations in rice and wheat yield increase by 10%, the share of migration within and between districts to population decreases by 0.017 and 0.002, respectively. However, rice and wheat yields increase by 494.60 and 524.40%, respectively, with a marginal increase in the share of migration within states to population. Also, the elasticities of disadvantaged groups, literate locals and agricultural workers vary for different relocations.

Originality/value

The current study affirms climate migration through the agricultural channel at a finer spatial scale, asserting the sensitivity aspect of disparate movements to periodic weather and heterogeneous clusters. This is critical for effectively implementing targeted public policies in the face of increasing climate risks.

Peer review

The peer review history for this article is available at https://publons.com/publon/10.1108/IJSE-10-2022-0710

Details

International Journal of Social Economics, vol. 50 no. 11
Type: Research Article
ISSN: 0306-8293

Keywords

Article
Publication date: 14 February 2022

Manish Kumar, Arun Arora, Raghwendra Banchhor and Harishankar Chandra

This paper aims to analyze energy and exergy analysis of solar-based intercooled and reheated gas turbine (GT) trigeneration cycle using parabolic trough solar collectors (PTC…

Abstract

Purpose

This paper aims to analyze energy and exergy analysis of solar-based intercooled and reheated gas turbine (GT) trigeneration cycle using parabolic trough solar collectors (PTC) with the use of MATLAB 2018.

Design/methodology/approach

In the first section of this paper, the solar-based GT is validated with the reference paper. According to the reference paper, the solar field is comprising 30 modules in series and 35 modules in parallel series, where a total of 1,050 modules of PTC are taken into consideration. In the second part of this paper, the hybridization of the solar, GT trigeneration cycle is analyzed and optimized. In the last section of this paper, the hybridization of solar, intercooled and reheated GT trigeneration systems is examined and compared.

Findings

The results examined the first section, the power produced by the cycle will be 37.34 MW at 0.5270 kg/s mass flow rate of the natural gas consumption and the efficiencies of energy and exergy will be 38.34% and 39.76%, respectively. The results examined in the second section, the power produced by the cycle will be 38.4 MW at 0.5270 kg/s mass flow rate of the natural gas consumption and accordingly the efficiency of energy and exergy is found to be 40.011% and 41.763%. Where in the last section, the power produced by the cycle will be 41.43 MW at 0.5270 kg/s mass flow rate of the natural gas consumption and the energy and exergy efficiencies will be 39.76% and 40.924%, respectively.

Originality/value

The author confirms that this study is original and has neither been published elsewhere nor it is currently under consideration for publication elsewhere.

Details

World Journal of Engineering, vol. 20 no. 4
Type: Research Article
ISSN: 1708-5284

Keywords

Article
Publication date: 18 November 2021

Muhammad Idrees Asghar, Haris Aslam and Amer Saeed

This research aims to understand how competencies for supply chain professionals are developed and how they can affect the manager's performance, especially the manager's…

Abstract

Purpose

This research aims to understand how competencies for supply chain professionals are developed and how they can affect the manager's performance, especially the manager's resilience in times of significant supply chain disruptions.

Design/methodology/approach

A research model was developed based on a comprehensive literature survey in the area of individual competencies grounded in the knowledge-based view of the firm. We tested our research model using a quantitative, survey-based study with a sample of 175 Pakistani supply chain managers. The hypotheses were tested using structural equation modelling (SEM).

Findings

The analysis identified corporate training and knowledge sharing as the main antecedents of supply chain professional's competencies. It also showed that these competencies result in higher performance in the form manager's resilience and job performance.

Research limitations/implications

This study provides a valuable framework for organisations to focus on skill-developing training and promoting a knowledge-sharing culture among employees to achieve desired performance levels.

Originality/value

This study is unique as no prior research studied such a comprehensive model of antecedents and consequences of supply chain professionals' competencies.

Details

International Journal of Productivity and Performance Management, vol. 72 no. 5
Type: Research Article
ISSN: 1741-0401

Keywords

Book part
Publication date: 6 November 2023

Shimaa Mohammad Yousof

A pandemic causes abrupt and unanticipated disruptions in many facets of society. A lot of authorities have quickly turned to online teaching methods. The best methods for online…

Abstract

A pandemic causes abrupt and unanticipated disruptions in many facets of society. A lot of authorities have quickly turned to online teaching methods. The best methods for online teaching have become a hot topic of discussion due to this urgent fast transmission. It was difficult to teach physiology to medical and paramedical students online because of concerns about how to give the students an effective interactive online teaching practice and how to guarantee successful outcomes. Therefore, three approaches have been individually applied to medical and nursing students for the first time in the physiology department of the Faculty of Medicine in Rabigh, King Abdulaziz University. Through online lectures and assignments, the strategies attempted to capture the students’ interest and interaction. The second-year nursing students were given a mind map project to complete after the lecture. The third-year medical students used a crossword puzzle game to test the students’ understanding. The third-year medical students were presented with short stories to better comprehend the physiological processes covered in the lectures. Overall, the three instructional strategies received positive feedback from the students. Incorporating such cutting-edge and imaginative educational approaches, in conclusion, could significantly aid in managing the pressures that arise during pandemics.

Article
Publication date: 28 March 2023

Muhammad Farooq and Naeem Ahmad

This study aims to examine the moderating effect of intellectual capital (IC) in the relationship between board characteristics and firm performance of non-financial firms listed…

Abstract

Purpose

This study aims to examine the moderating effect of intellectual capital (IC) in the relationship between board characteristics and firm performance of non-financial firms listed on the Pakistan Stock Exchange (PSX) from 2010 to 2019.

Design/methodology/approach

The modified value-added intellectual capital (MVAIC) was used to assess the efficiency of sample firms’ IC, which is a modified version of Pulic’s (2000) model VAIC that includes an additional component, rational capital efficiency. Board size, independence, board meetings, chief executive officier duality and board gender diversity are all measures of board characteristics. Firm performance is measured through return on assets, return on equity and earnings per share. The Hausman test was used to select the best model for the study.

Findings

Based on the regression results, the board’s gender diversity and duality have a significant inverse relationship with profitability. In terms of the impact of board characteristics on IC, it is discovered that board independence and diversity are significantly inversely related to IC. Furthermore, IC is significantly related to profitability by all means. In terms of the moderating effect of IC, the findings show that IC significantly moderates the negative relationship between duality and profitability, as well as board gender diversity and profitability.

Practical implications

This study made some policy recommendations to policymakers. Duality should be avoided in PSX firms because it is significantly inversely related to profitability and IC. Second, female board participation should be subjective. Third, because the findings indicate that Pakistani firms lack true board independence, the Securities and Exchange Commission of Pakistan should take additional steps to ensure that the board is truly independent.

Originality/value

To the best of the authors’ knowledge, this is the first study of its kind to study the moderating effect of IC between corporate governance and firm performance.

Details

Corporate Governance: The International Journal of Business in Society, vol. 23 no. 6
Type: Research Article
ISSN: 1472-0701

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Article
Publication date: 9 May 2022

Dilnaz Muneeb, Haris Aslam, Shahira Abdalla, Naeem Hayat and Syed Zamberi Ahmad

This paper aims to examine internal market orientation (IMO), potential building capabilities and value realizing capabilities, i.e. dynamic capabilities (DC) as an antecedent of…

Abstract

Purpose

This paper aims to examine internal market orientation (IMO), potential building capabilities and value realizing capabilities, i.e. dynamic capabilities (DC) as an antecedent of resource recombination in higher education institutions of the United Arab Emirates.

Design/methodology/approach

Data was collected from 349 faculty members and analyzed using the covariance-based structural equation modeling technique.

Findings

Results did not support a direct relationship between IMO and resource recombination. However, results did provide support for IMO’s significant impact on potential building and value realizing capabilities. The impact of potential building capabilities on resource recombination was partially supported, whereas the impact of value realizing capabilities on resource recombination was fully supported.

Practical implications

This study provides guidelines for the higher education managers, especially for the strategic management of its resources. The study also provides a basis for improving internal market policies to remain abreast of DC to succeed in the market. Most significantly, the findings of the study offer guidance toward effective resource planning and innovative management practices.

Originality/value

This study identifies the essential resources and capabilities framework that guides firms to modify their capabilities in the face of changing environment.

Details

Journal of Asia Business Studies, vol. 17 no. 2
Type: Research Article
ISSN: 1558-7894

Keywords

Article
Publication date: 18 April 2023

Sanjeet Singh, Mitra Amini, Mohammed Jamshed, Hari Prapan Sharma and Waseem Khan

The purpose of the study is to examine the obstacle in doing business and determinants of credit adoption by the textile enterprises in India.

Abstract

Purpose

The purpose of the study is to examine the obstacle in doing business and determinants of credit adoption by the textile enterprises in India.

Design/methodology/approach

The study is based on World Bank’s Enterprises Survey, there are 571 enterprises involved in textile business. The enterprises survey has response on wide range of business obstacles which are categorized under three broad categories, namely, access to resource, business regulations and market externalities. Chi-square test and analysis of variance (ANOVA) have been used to examine the significant difference among firm’s profile and perceived business obstacles across the firm size. Furthermore, binary logistic regression model has been applied to explore the determinants of credit adoption by textile enterprises.

Findings

A statistically significant difference has been found in size of firms and legal status nature of establishment, gender of top manager, main product market and credit adoption from financial institutions. Majority of small- and medium-sized enterprises (SMEs) are sole proprietorship firm while large enterprises are limited partnership firms. Similarly, large enterprises have relatively more female as a top manager and international market for their product. ANOVA reveals equal degree of obstacles in doing textile business across the firm size. The logistic regression coefficient and marginal effects reveal that firm size, main market,gender of owner, number of establishment in the firms positive and significantly affects the credit adoption by 3 textile enterprises.

Practical implications

The study has some policy implications for various stakeholders such as textile business managers and promoters, government, investors and bankers for entrepreneurship development in textile sector. The study suggests that the government should incentivize small- and medium-sized businesses to increase their exports. The results show that despite government efforts to finance SMEs, fewer SMEs are receiving both short- and long-term credit. To help SMEs in the textile industry overcome financial difficulties and expand their main product market to both domestic and international levels, a soft loan should be provided based on the characteristics of textile enterprises.

Originality/value

The present study suggests the evidence-based understanding of textile business environment. The value and uniqueness of this study is to explore an ease of business textile sector using comprehensive enterprises survey data of World Bank.

Details

Research Journal of Textile and Apparel, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1560-6074

Keywords

Book part
Publication date: 1 September 2023

Ishu Chadda

Abstract

Details

Social Sector Development and Inclusive Growth in India
Type: Book
ISBN: 978-1-83753-187-5

Article
Publication date: 20 October 2023

N. Harikannan, S. Vinodh and Jiju Antony

The purpose of this study is to discuss the construction of a structural measurement model utilizing structural equation modelling (SEM) to confirm the link between Industry 4.0…

Abstract

Purpose

The purpose of this study is to discuss the construction of a structural measurement model utilizing structural equation modelling (SEM) to confirm the link between Industry 4.0 technologies, sustainable manufacturing practices and organizational sustainable performance. Relationship among the paradigm has yet to be fully investigated, necessitating a more conceptual and empirical examination on what impact they have on organizational sustainable performance when used together.

Design/methodology/approach

Industry 4.0 and sustainable production practices aim to progress a company's business competitiveness, forming sustainable development that benefits manufacturing companies. The aim of the study is to analyze the relationship between constructs that lead to operational excellence in firms that use Industry 4.0 technologies and sustainable manufacturing techniques. Experts from diverse automotive industries, who are applying both Industry 4.0 and sustainable manufacturing practices, provided data for the study.

Findings

Statistical estimations (hypotheses) are created to substantiate the measurement model that has been developed. The structural model was analysed, and the findings were discussed. The statistical estimate is either approved or rejected based on the findings. According to the conclusions of this study, strong link exists between Industry 4.0 technologies and sustainable manufacturing practices that affect organizational sustainable performance environmentally, economically and socially.

Practical implications

The research was conducted in the framework of automobile component manufacturing companies in India. The outcomes of the study are practically feasible.

Originality/value

The authors' novel contribution is the construction of a structural model with Industry 4.0 technologies and sustainable manufacturing practices into account.

Details

The TQM Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1754-2731

Keywords

1 – 10 of 67