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Qualitative Research in Accounting & Management, vol. 14 no. 2
Type: Research Article
ISSN: 1176-6093

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Publication date: 5 September 2008

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Managing Service Quality: An International Journal, vol. 18 no. 5
Type: Research Article
ISSN: 0960-4529

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Publication date: 8 August 2008

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International Journal of Service Industry Management, vol. 19 no. 4
Type: Research Article
ISSN: 0956-4233

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Publication date: 25 July 2008

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International Journal of Productivity and Performance Management, vol. 57 no. 6
Type: Research Article
ISSN: 1741-0401

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Publication date: 29 August 2008

Hugo Letiche, Robert v Boeschoten and Sanjev Dugal

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Journal of Organizational Change Management, vol. 21 no. 5
Type: Research Article
ISSN: 0953-4814

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Publication date: 29 August 2008

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Benchmarking: An International Journal, vol. 15 no. 5
Type: Research Article
ISSN: 1463-5771

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Publication date: 12 September 2008

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Journal of Knowledge Management, vol. 12 no. 5
Type: Research Article
ISSN: 1367-3270

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Publication date: 8 August 2008

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Journal of Workplace Learning, vol. 20 no. 6
Type: Research Article
ISSN: 1366-5626

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Publication date: 8 August 2008

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Clinical Governance: An International Journal, vol. 13 no. 3
Type: Research Article
ISSN: 1477-7274

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Publication date: 25 July 2008

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Journal of Intellectual Capital, vol. 9 no. 3
Type: Research Article
ISSN: 1469-1930

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