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Article
Publication date: 24 May 2019

Hamed Mohammed Almuhrzi and Hamed Ibrahim Al-Azri

The purpose of this conference report is to provide an overview of the Second UNWTO/UNESCO World Conference on Tourism and Culture: Fostering Sustainable Development.

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Abstract

Purpose

The purpose of this conference report is to provide an overview of the Second UNWTO/UNESCO World Conference on Tourism and Culture: Fostering Sustainable Development.

Design/methodology/approach

This is a conference report that provides an overview of the Second UNWTO/UNESCO World Conference on Tourism and Culture: Fostering Sustainable Development. Based on the authors’ involvement in setting the scene for the conference and their attendance, they follow a thematic content analysis procedure to extract and synthesize the most important issues and concerns being discussed during the discussions and commentaries of the conference.

Findings

The report presents an overview of the conference, the main outcomes of its sessions and the main reoccurring themes during the conference’s sessions.

Originality/value

This is the first conference report on the Second UNWTO/UNESCO World Conference on Tourism and Culture: Fostering Sustainable Development.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 13 no. 1
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 31 July 2021

Khaldoon Nusair, Hamed Ibrahim Al-Azri, Usamah F. Alfarhan, Saeed Al-Muharrami and S.R. Nikhashemi

This paper aims to examine small- and medium-sized enterprises’ (SMEs) strategic capabilities in terms of their marketing and management capabilities, their sources of…

Abstract

Purpose

This paper aims to examine small- and medium-sized enterprises’ (SMEs) strategic capabilities in terms of their marketing and management capabilities, their sources of environmental uncertainty and their organizational capabilities. Additionally, to what extent the effect differs across two sectors (manufacturing and service).

Design/methodology/approach

Partial least squares structural equation modeling was used to conduct multigroup analysis for the two sectors. Data was collected from a sample of 315 Omani SMEs, 166 from manufacturing and 149 from services.

Findings

The results show that strategic capabilities have a significant positive effect on customer satisfaction. However, the effect differs between manufacturing and service SMEs; the effect is greater in service than in manufacturing SMEs. Furthermore, the effect of organizational capabilities on customer satisfaction was found to be positive. However, the effect is higher in manufacturing as the difference is statistically significant.

Originality/value

Due to the growing importance of the service and manufacturing SMEs in developing countries and their considerable involvement in economic development, it is important to understand the characteristics of the strategic capabilities in both sectors. Thus, according to the authors’ knowledge, this paper is one of the first to propose a comprehensive framework that measures collectively the direct impact of strategic capabilities, organizational capabilities and environmental uncertainties on SMEs customer satisfaction and effectiveness.

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