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The purpose of this research is to analyze differences between the roles of HR managers at the corporate and unit level in the specific context of the hospitality industry.

Semi‐structured interviews with 12 HR managers in three countries, complemented by a short questionnaire, yielded quantitative data on Ulrich's HR roles, work time spent in various roles and various degrees of involvement in decision making. Respondents also provided qualitative accounts of their roles.

Distinct differences exist between HR work at the corporate and unit level. Whereas unit level managers tend to focus on their role as “administrative experts” and “employee champions”, corporate level managers stressed their role as “strategic partners” and “change agents”. Corporate level managers benefit from earlier involvement in organizational decisions than those at unit level.

A comparatively small convenience sample of 12 HR managers was used. This limitation is mitigated, however, by the inclusion of managers from three different countries and a good balance of corporate and unit level managers in the sample.

The research provides clear evidence of a lack of strategic HR orientation at both the unit and the corporate levels. These results should help corporate decision‐makers rethink and reorient the activities of HRM in their organizations and strengthen its role in organizational decision making.

Despite the popularity of the Ulrich model, there is hardly any empirical research on differences in HR management across organizational levels. The present study explores this topic with a particular focus on the hospitality industry.

This article seeks to discuss the role that line managers take up concerning human resource management issues among Greek firms and to propose ways for enhancing the synergistic relationship between human resource (HR) and line managers.

It presents the trends of line management involvement in Greek firms, from 1993‐2003, based on the CRANET survey. The survey results are enhanced by qualitative data from focus groups.

Findings show that during the past ten years there has been an increasing tendency for collaboration, with the main responsibility increasingly falling on the HR department. Moreover, the main obstacles to this collaboration are presented.

The main research limitation is the limited data that the CRANET questionnaire provides on the issue of HR – line management partnership. However, the focus groups enrich the survey data with qualitative results. Implications for practice derive from the qualitative results.

The value of this paper is mainly to line managers that are involved in human resource management activities, since the difficulties that occur from this partnership are discussed.

Despite much rhetoric about the need to be strategic, HR professionals have often had difficulty in establishing themselves as credible contributors to organizational performances, facing a legitimacy issue in their relationship with line managers. Adopting a social cognitive theory framework, the present study explores the HR professionals’ perceptions and expectations of the changing roles that HR professionals and line managers could play in a near future scenario where a set of smart technologies will be applied to HRM.

The research design is based on a two-wave survey: it involves 53 HR professionals belonging to the HR department of the Italian branch of one of the biggest international consulting companies which is about to implement a wide digital transformation.

Preliminary findings prompt reflections into the role of digital practices in reshaping the relationship between the HR department and line managers, especially in consideration of the role of HR professionals’ technology readiness and tenure. They suggest that HR devolution is not a matter of “all or nothing,” but it requires different solutions, which also depend on the nature of the specific HR practice. From a managerial perspective, the chapter suggests the paramount importance of sustaining the digital mindset of the HR professionals and their professional image.

The past two decades have witnessed a transformation in the corporate human resource (HR) function – moving away from a role of balancing multiple interests toward a narrower focus on business objectives – yet we know little about how this change occurred. This study finds that the functional backgrounds of senior HR managers played an important role in determining the changing health benefits of large corporations. Managers with finance backgrounds controlled costs more than those with traditional HR backgrounds and contracted with fewer health plans – yet surprisingly without measured differences in health care quality management. These results suggest that more attention should be paid to the backgrounds of managers in the wider evolution of HR.

The purpose of this paper is to investigate the role of human resource (HR) actors in the design and implementation of HR practices. More specifically, the paper explores how interactions between various HR actors influence the design and implementation of HR practices in tourist resorts in the Maldives.

A qualitative, multiple case study approach was used. Data for this study were collected in seven tourist resorts in the Maldives through 49 semi-structured interviews conducted with managers with different functional roles, at various levels in the organisational hierarchy and with non-managerial employees. Field observations and a range of secondary sources supplemented the interview data.

The findings show that all HR actors influence the design and implementation of human resource management (HRM) practices in these resorts to some degree, although the extent of their involvement varies from actor to actor. Execution of HR practices necessitates interaction among HR actors as they contest and reconcile their interests and roles. High levels of social capital enhance the roles of HR actors as they overcome constraints to the implementation of HRM practices.

This study is a qualitative and exploratory study. Data are clustered at the sub-unit level and limited to a single industry. This presents limitations in generalising the findings. A more extensive study covering other industries is necessary to explore different configurations of the negotiated relationships among HR actors.

This study identifies various management strategies that could be used to enhance HR actors’ social capital. These strategies could be useful for managers in other organisational settings

There is a dearth of literature on the interactions between managers at different levels in organisational hierarchies and with different functional roles, and how these interactions affect the design and implementation of HRM practices in organisations. Using social capital theory, this research explores the interaction between HR actors in the design and implementation of HRM in the context of self-contained resorts in the Maldives, thereby shedding light on a context that has attracted little research to date.

The purpose of this paper is to understand the role of HRM philosophy for HPWS formulation and implementation, as well as to investigate its role to improve employee perceptions of HPWS.

A qualitative study of 55 interviews was conducted with managers (senior, HR, frontline) and employees from three telecommunication organisations based in Pakistan.

The findings indicate that a clear, well-developed HRM philosophy ensures clarity in HPWS formulation not only for managers, but also for employees. However, lack of strong philosophical foundations for HPWS can result into distorted HRM messages and negative employee perceptions.

Whilst there remains debate over the positive and negative influence of HPWS for employee outcomes, this study presents HRM philosophy as important HRM component to understand HPWS implementation. The article highlights the fact that the purpose of HPWS practices and its effective communication to employees can make a substantial difference in how employees perceive these practices. In sum, an employee centred philosophy is likely to be pre-condition circumstances for improving employee outcomes.

States that in respect of organizations’ attempts to devolve operational HR management to line managers, and the reconfiguration of HR work in general, one area of HR work that has received relatively little attention is the state of work relations between HR and line managers involved in the operation and execution of HR policy. Any research that has been done has often been a‐theoretical. Reviews the literature in the field and examines the themes raised by means of an exploratory pilot case study. The case findings are that conflictual relations are seen to exist, but are seen to be negated by moves towards more consensual relations by both parties. Concludes that it is useful to seek to derive a wider research agenda than that which presently exists for HR‐line work relations (especially the need for further case work), and to stress the need for further theory development in the field, so as to examine consensual theories’ explanations of why such developments are occurring.

The purpose of this paper is to report on a study which explores trends in the role (what is done) of human resources (HR) in general and the role of line managers in managing people. The study developed from claims for the transformation of the HR role. It aims to explore trends in the role and new competencies which are being developed.

The authors carried out qualitative, semi‐structured interviews of 53 HR professionals across a range of industries and organisational sizes.

The findings indicate that managers expect HR will increasingly encompass responsibilities for developing human capital as a strategic imperative of business, as well as the traditional operational executor/functional expert roles.

While the paper identifies competencies expected in the HR role at present, as well as emerging competencies required by both HR and line managers, it invites a more generalizable study in the future.

The findings suggest a greater shift in strategic importance for HRM. Emergent competencies in other areas are identified, such as advocacy, conflict management, and succession and leadership development.

The paper shows that both HR and line managers will continue to be functional specialists, with a trend for role‐segmentation in the profession, as well as showing a need for a different mix of competencies, depending on career path and time.

The purpose of this paper is to explore how a national policy on sickness absence management is translated by HR managers into local human resource management (HRM) practices by developing and applying an analytical framework with three dimensions: individual preferences, strategic reframing, and local grounding.

The paper is based on policy documents and interviews with HR managers in Dutch law firms. The theoretical scope is the debate on HRM and institutional contexts.

The paper uncovers a variety of individual preferences among HR managers' interpretations of the national policy. However, in strategically reframing the policy, the organizations act upon it from a mainly “managerialist” perspective: they focus on reducing absence through increased control of employees, rather than reforming organizational practices that may adversely affect the health of workers. The local groundings reinforce unequal power relations between different categories of employees: HR managers/line managers; professionals/administrative personnel; men/women. The paper contributes to the understanding of how changes in institutional contexts are translated into organizations and the role of HR managers within this process.

The paper explores the translation process in a particular setting. It would be fruitful to broaden the scope to other institutional contexts and organizations and to include a diverse range of actors to develop additional knowledge of the interaction in the translation process.

The paper develops both empirical and theoretical conclusions on the translation, that is, the sense making of HRM in an uncertain environment of changing national institutions.

The purpose of this paper is to explore the reasons behind human resource (HR) managers' participation in the international mergers and acquisitions (IM&A) process building on the general discussion of the factors explaining the roles of HR in organisations.

Six sets of factors can be found to affect the roles of HR managers in general: the orientation of top management to people management; the skills, abilities and competencies of HR managers themselves; the HR function and its characteristics; the expectations that line managers have of HR; external factors; and internal factors. This review forms the basis for subsequent data analysis in the context of IM&As. The factors that contribute to HR managers' participation are studied from HR and other management's perspectives. Based on interviews with 12 corporate level managers in three Finnish international industrial companies.

The results show that top management sees the participation of HR managers as being very important and agree that it should be a common policy. The factors explaining the roles in the case organisations focused on certain factor groups and were similar across the cases. Based on empirical analysis, this study finds that the most important contributing factors to HR managers' participation are HR managers' own capability and activity throughout the IM&A process.

This study has analysed the reasons related to the roles of HR managers in an IM&A context in general, not just the strategic role within. Based on the case studies it seems, however, that a seat on the management team and HR managers' business competencies as well as personal skills contribute to the strategic role.