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The purpose of this paper is to explore an organization‐wide philosophy of hospitality in a hospital setting.

An exploratory case study method approach matched the research purpose. First, a hospitality centric philosophy (HCP) was defined from the literature review. Next, a triangulation of unstructured visits, structured visits and key informant interviews is used to further explore a HCP in one organization. After this, the hospitality centric programs (HCPr) supporting the HCP are defined, identified, described and classified.

A fairly distinct HCP viewed as a method for enhancing service excellence was in place and supported by top management. The hospital aimed to offer hospitality to patients on par with the hospitality experience offered to hotel guests. A department of hospitality services, a service excellence council, a director of service excellence, and an external hospitality advisory board were in place and met regularly. Further, many formalized HCPr had been created for the execution of the HCP.

The researchers believe that an effectively managed HCP can be modified by culture to enhance the service excellence of the patient/guest experience in hospitals and in the hospitality industry. For hospitals, further enhancements can be realized through developing and executing hospitality centric goals aligned with the performance metrics beyond traditional competition boundaries, such as a hospital seeking to deliver a service experience on par with a hotel. For more traditionally defined hospitality businesses, the extreme context of a hospital where the importance of hospitality is magnified due to treating and caring for sick guests offers a different frame of reference for learning. This new frame of reference can lead to more cutting edge ideas for refining and customizing the service design and delivery. For both hospitals and hospitality businesses, putting in place an HCP with the appropriate organizational support through HCPr allows for more precise information and thus improved service outcomes.

An HCP is defined and acknowledged as a distinct organization‐wide philosophy for enhancing service excellence that is applicable across industries. An HCP is demystified through investigating hospitality centric goals, identifying organizational support teams that solely consider HCP, and through further specifying examples of HCPr for activating the HCP. Finally, the study suggests hospitality centric service excellence (HCSE) as a higher distinction of service excellence outcome that is more likely to be achieved through a HCP.

Healthcare personnel (HCP) are at high risk of facing violence globally. Their sanctity and respect are threatened by violence in healthcare settings. Mostly, this occurs at the hands of patients and community members. This study explores the reasons for disrespect and violence against HCP by patients and community members in selected communities of two provinces of Pakistan.

A qualitative study design was applied to develop an understanding of the processes that explained the community member's perception of disrespect and violence. A total of 12 focus group discussions (FGDs) with 11 community members on an average in each focus group and eight individual in-depth interviews (IDIs), each lasting for 40–50 min were conducted with community members. Data were analyzed thematically and guided by phenomenology.

The study found that community members perceived HCP as “angels on duty.” However they justified the anger of offenders as a result of shortcomings on the part of HCP and the healthcare settings. Furthermore, they blamed the chaos and ongoing crisis due to illiteracy and corruption within the society with existent poverty as triggers of violence and disrespect. Community members emphasized the role of media and labeled it as the game changer in building the image of HCP. They further stressed upon building competencies of the HCP and bridging the gap between HCP and communities to enhance respect and decrease violence on HCP.

Disrespect and violence against HCP can be minimized through improving competencies of HCP. Furthermore, media should play a positive role in safeguarding the rights of HCP and building their image. A holistic approach is suggested whereby all stakeholders should be actively involved in promoting awareness and respect for HCP.

Community members' perceptions have been taken into account, which is a unique and novel approach towards building inclusive communities.

Though it is one of the strongest predictors of vaccine initiation, few studies have examined the social correlates of health care professional (HCP) recommendations of the human papillomavirus (HPV) vaccination. This study employs a “fundamental causes” framework to examine whether family socioeconomic status is associated with parent reports of HPV vaccine uptake and HCP recommendation of the vaccine among female youth aged 12–17.

Using the 2007 National Survey of Children’s Health, a nationally representative sample of parents in the United States, this study documents a clear socioeconomic gradient in HCP recommendation of the HPV vaccine.

Results from a set of logistic regression models demonstrate that lower income families have significantly lower odds of vaccine initiation; however, the effect of household income is mediated by HCP recommendation. Further analyses reveal that lower income and poor families have reduced odds of receiving a HCP recommendation even when other health care related factors such as insurance status, annual preventive care, and a usual source of care are controlled.

The findings suggest that low income and poor families are less likely to receive needed health information regarding the HPV vaccine, thereby reducing the likelihood of vaccine uptake.

This paper aims to explore the characteristics of knowledge diffusion in library and information science (LIS) to reveal the impact of knowledge in LIS on other disciplines and the disciplinary status of LIS.

Taking the 573 highly cited papers (HCP) of LIS during the years 2000–2019 in Web of Science and 85,638 papers citing them from non-LIS disciplines as the analysis object, this paper analysed the disciplines to which the citing papers belonged regarding the Biglan model, and the topics and their characteristics of the citing disciplines using latent Dirichlet allocation topic clustering.

The results showed that the knowledge in LIS was exported to multiple disciplines and topics. (1) Citations from other disciplines were overall increasing, and the main citing disciplines, mainly from applied science disciplines, were medicine, computer science, management, economics, education, sociology, psychology, journalism and communication, earth science, engineering, biology, political science, chemistry and agronomy. However, those disciplines had fewer citations to LIS during for the years from 2000 to 2004, with rapid growth in the next three time periods. (2) The citing papers had various topics and showed an increasing trend in quantity. Moreover, topics of different disciplines from 2000 to 2019 had various characteristics.

From the perspective of discipline and topic, this study analyses papers citing the HCP of LIS from non-LIS disciplines, revealing the impact of knowledge in LIS on other disciplines.

Payment for healthcare services in the USA has shifted from fee for service to compensation based on value and quality. The indicators used for payments are a variety of clinical measures, including administration of vaccines to patients. The purpose of this paper is to describe the implementation of programs in health systems to improve vaccination rates and patient outcomes.

A search of the literature was conducted to find examples of vaccine programs in US health systems, and also to identify policies to improve immunization rates.

Successful programs for improving vaccination rates require advocacy and support of leadership, a systematic and multidisciplinary approach, and an evaluation of local resources and capacity. Numerous examples exist of medical, nursing, and pharmacy led programs that improve vaccination rates. The department in charge has relied on the support of other groups to ensure the success.

Mandatory vaccination of healthcare personnel (HCP) in the health system has been a growing trend in the USA. Although there has been some resistance to mandatory vaccinations for HCP, the standards and requirements have resulted in improved rates in health systems, which ultimately improve efficiency and protects patients.

This review describes considerations for implementing a successful vaccination program in a health system and provides examples of specific strategies. An overview of mandatory vaccinations for HCP is also described.

To evaluate the performance of two cathodic protection (CP) systems applied to steel reinforced concrete structures manufactured with calcareous aggregates and exposed to the tropical‐humid marine environment at the Yucatán peninsula in Mexico.

Rectangular concrete beams were manufactured using a water/cement ratio = 0.65, with and without the addition of NaCl in the mixing water. Specimens subjected to CP, eight to impressed current cathodic protection (ICCP) and eight to sacrificial anode cathodic protection (SACP) were partially immersed in natural seawater during 360 days. The half cell potential (HCP) and the current consumption were recorded during the total exposure time.

The measured HCP values of the steel rebar in the beams subjected to SACP did not attain protection potential levels. However, the galvanic couple Zn‐steel provided enough current for the protection of the steel. Visual inspection of concrete cores extracted from the beams indicated that corrosion products were not present at the steel‐concrete boundary. On the other hand, the ICCP applied to eight concrete beams provided excellent corrosion protection to the steel rebar.

This work revealed that the SACP system (thermally sprayed zinc) works well in high relative humidity environments and can be successfully used to protect steel reinforced concrete structures manufactured with calcareous aggregates which are endemic of the region and commonly used for infrastructure construction in the Yucatán peninsula.

The purpose of this paper is to identify the strain of oyster mushroom (OM) Pleurotus sapidus cultivated in a local (commercial) farm, and to generate a total quality index (TQI) on the strain using different modified atmosphere packaging (MAP) gas mixtures.

A phylogenetic tree was constructed using the MEGA software to identify the specific strain of P. sapidus grown in a local farm. The effects of MAP on fresh fruiting bodies of the identified strain were determined under three conditions: high carbon dioxide packaging (HCP: 20 per cent CO₂, 15 per cent O₂), low carbon dioxide packaging (LCP: 2 per cent CO₂, 30 per cent O₂) and high nitrogen packaging (HNP: 85 per cent N₂, 15 per cent O₂). All samples were stored at 4 ^oC for up to ten days, and subjected to total phenolic content (TPC), colour retention (CR) and sensory analysis. Quality parameters such as chewiness and odour were used to obtain the TQI.

From the phylogenetic analysis, a new strain (P. sapidus strain QDR) with 99 per cent similarity to P. sapidus was identified. Among the three MAP treatments, HCP recorded the highest TPC (2.85 mg GAE/g) and CR (60.36) after ten days, although only its CR was significantly different (p<0.05) from the control. Feedback from 30 sensory panellists indicated that both HCP and LCP were generally more effective in retaining the colour–odour of OM. The optimum TQI for HCP was obtained based on the observed parameters, which is useful for the large-scale packaging of OM.

Scientific evidence has revealed that packaging trend for commercially grown OM affects consumer’s acceptance.

This paper aims to present a model that explains how knowledge contributions of international joint venture (“IJV”) partners can be balanced or imbalanced, which affects each partners’ trust needs, with implications for future partner relationships.

Illustrative examples aid in explaining propositions associated with the knowledge/trust needs balance model. In addition, consideration is given to the trust-building complication of liability of foreignness and the implications balance or imbalance.

In total, 12 illustrative cases are evaluated to determine whether the knowledge contributions of the IJV partners are balanced. Knowledge intensity associated with the venture is assessed to determine the value of the foreign firm partner’s knowledge contribution. Cultural distance between the relevant countries provides a measure of the host country partner’s knowledge contribution. Balance is assessed after factoring in mitigating partner experience. The cases provide examples of four different balance/imbalance situations.

A critical aspect of a successful IJV is knowledge sharing and trust is required for the freest flow of information. It is important for firms entering into IJVs to more fully understand the relationship between the knowledge contributions of IJV partners and trust. When knowledge contributions are more evenly balanced, the relationship between the partners will be stronger.

The paper distinguishes between balance and stability/instability, expands the literature on knowledge intensity and contributes the new concept of trust needs. Balance at the start of an IJV has implications for the future relationship of the partners.

Workplace voice is well-established and encompasses behaviors such as prosocial voice, informal complaints, grievance filing, and whistleblowing, and it focuses on interactions between the employee and supervisor or the employee and the organizational collective. In contrast, our chapter focuses on employee prosocial advocacy voice (PAV), which the authors define as prosocial voice behaviors aimed at preventing harm or promoting constructive changes by advocating on behalf of others. In the context of a healthcare organization, low quality and unsafe patient care are salient and objectionable states in which voice can motivate actions on behalf of the patient to improve information exchanges, governance, and outreach activities for safer outcomes. The authors draw from the theory and research on responsibility to intersect with theories on information processing, accountability, and stakeholders that operate through voice between the employee-patient, employee-coworker, and employee-profession, respectively, to propose a model of PAV in patient-centered healthcare. The authors complete the model by suggesting intervening influences and barriers to PAV that may affect patient-centered outcomes.

Environmental risks (ERs) are critical to any highway construction project (HCP). One of the main contracting parties responsible for ERs is the contractor. Hence, it has been crucial to look into ways to control ERs in HCPs from the contractor’s perspective. This study aims to investigate how ERs can be managed in HCP in Sri Lanka.

A quantitative research approach with three rounds of Delphi was used. Statistical techniques were used to analyse and validate the ERs, the parties to whom the risks were to be allocated, and risk management measures identified from the empirical data collection.

The study reveals the 11 most significant ERs for HCP. Further, the most significant ERs in HCP were mainly found to be the responsibility of contractors in Sri Lanka. Twenty-four most appropriate risk response measures were determined; 13 were found to be common measures that could be used to manage two or more risks, while the remaining 11 were unique to specific risks.

Overall, this research determines the most significant ERs in HCP, the best risk allocation among the parties and appropriate risk-handling strategies and measures for each significant ERs. Additionally, the study addresses the demand for ERs management in HCP.